Arrow provides learning solutions and training programs to help partners increase staff certifications and profitability. They offer a range of vendor-authorized courses through flexible delivery methods including classroom, online, and self-paced. Arrow training units (TUs) allow partners to offer complete IT training solutions to customers. TUs act as prepaid vouchers that are valid for 12 months and can be redeemed for any Arrow training course. The TUs provide partners with deal attachment opportunities and increased margins.

1. Business
Intelligence
Data
Center
Cloud
Mobility
Enterprise Computing Solutions – North America
Learning Solutions
arrow.com

2. Learning Solutions
The most critical success factor in the installation and
re-purchase of hardware and software initiatives is a
skilled and educated customer. Customers expect a
whole solution ensuring that the human development
side of new technology purchased is fully supported.
Our education programs deliver flexible, co-branded,
vendor-authorized training designed to help you
increase your engineering staff’s certifications and
bolster your profitability by reselling training to your
customers. We help you accomplish this by providing
real-world curriculum and hands-on labs in classroom,
online and self-paced learning environments.
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3. Benefits
By introducing a robust group of hands-on authorized
vendor training courses, you can take advantage of a
unique point-of-sale opportunity to enhance and enable
your deals through better margins and an ease of doing
business with trusted advisor.
Our learning solutions give you an instant ability to offer a
complete suite of IT training solutions, from virtualization
to networking to storage and all the relevant certifications
that enable their deployment. Your solutions can include
certification training for: VMware, Citrix, Net App, Juniper,
Cisco, HP, Security+, Net+, A+, PMP, Agile, SCRUM and
many more.
Business Need
At Arrow, we have decades of experience understanding
products and services, and how training relates to both.
More importantly we understand and have built our
education services around the key customer needs:
>> Availability
Customers need the right training class at the right time,
and project deadlines are getting increasingly tight.
At Arrow, we’ve built a comprehensive training portfolio
that matches up to your line card with class sessions
to fit your customer’s toughest demands.
See our course schedule at
ecsedu.arrow.com/na
>> Real-world instructors, real-world labs
We understand that the objective of training isn’t to
receive a diploma, but instead to leave the class with
real-world skills that can be immediately applied on
the job. We’ve carefully selected field-experienced
instructors and created labs which emulate customer
infrastructures to ensure the best learning outcomes.
>> Delivery options
Time pressure on IT staffs today means training needs
to be flexible. Whether live—online via the Internet,
in a public classroom, a private class at a customer’s
location—or self-paced education, Arrow has the
options customers need.
arrow.com | 877 558 6677
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4. Capabilities
Vendor-authorized curriculum and courses are delivered
All classes are taught by vendor-certified instructors with
to Arrow partners and their end-user customers using
years of real-world experience in designing, deploying
multiple delivery models; public classes are delivered
and managing complex networks. Each class typically
online (virtual classrooms), at training centers throughout
is comprised of 50 percent hands-on lab exercises
the world (physical classrooms) or through our self-paced
to enhance the learning experience. Classes are highly
learning library. Private classes (including custom content
interactive and students are encouraged to actively
and labs) are also available.
participate in the training process.
We deliver our classes via four main delivery models.
Public Training Offerings
>> Classroom (ILT)—students and instructor
are in the same physical location
Our courses and class schedules are continuously updated
>> Virtual Classroom (vILT)—students and instructor
are connected via Internet
programs, tools and technology. We offer vendor-authorized
to cover the latest hands-on learning for products,
and certified training both online and in the classroom.
>> Connected Classroom—classroom(s) and virtual
students are in the same session
>> Self-paced (CBT)—students study interactive
materials at their own pace
Private Training
Offerings
Conducted exclusively for you and customized
and designed to accommodate each specific
need, our private courses can be held at
an Arrow facility or at a site of your choice.
3
Private (Partner-hosted)
>> Partner organizes, promotes, sells seats and hosts
the class at a location of their choice
>> We provide instructor, course materials and computers
>> Allows the partner to show higher value and combine
other activities around training
Instructor-only
>> We provide an instructor for a class already
organized and scheduled

5. Co-Branded
Training Website
(Partner+)
We offer the ability to create a
branded, credible training website
with no upfront investment.
This is a maintenance-free website that provides a live view of IT courses and available dates by
vendor. Customers can register for classes and download course materials. Set up is as simple
as selecting a template and generating a new site. The resulting training portal can then be easily
integrated with your existing website.
arrow.com | 877 558 6677
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6. Co-Branded
Training Units
Arrow Training Units (TUs) are prepaid training vouchers
that may be attached by your sales team for your customers
at the point-of-sale. They provide a flexible solution for
organizations whose training needs vary from a single
course or vendor technology to an entire series of courses.
They may be redeemed for the full breadth of Arrow
Learning Solutions courseware and this capability eliminates
the traditional problem of “stranded credits” associated
with having only one type of technology training credit for
customers with multiple technology training needs.
Arrow TUs come in increments of $100 (USD) and are valid
for 12 months from purchase date. TUs are treated exactly
as cash and other forms of payment. They may be used for
any course or any type of learning delivery model. In order
to purchase a course, the value of the TUs must be equal
to or greater than the published price of the course.
5

7. About Services
at Arrow
At Arrow, we believe our relationship with you
is the most important aspect of our business
together. We work with you to discover your
specific business goals and collaborate with you
to find the right solution to fill any business need.
MORE INFORMATION
Contact your Services Account Director to outline
requirements, discuss your options and select
the most appropriate learning solution for your
customers based on their business needs.
>> Visit our Website ecsedu.arrow.com/na
>> Call toll-free 877 558 6677
>> Email us arrow_learning@arrow.com
arrow.com | 877 558 6677
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8. Are You Five Years Out?
Most people live in the present. The world of now. But a handful of us work
in a unique world that doesn’t quite exist yet—the world of Five Years Out.
Five Years Out is the tangible future. And the people who live and work
there know that new technologies, new materials, new ideas and new
electronics will make life not only different, but better. Not just cheaper,
but smarter. Not just easier, but more inspired.
Five Years Out is an exciting place to be. So exciting that, once you’ve been
there, it’s hard to get excited about the present. Because we know what’s
coming is going to be so much better.
Five Years Out is a community of builders, designers, engineers and
imaginers who navigate the path between possibility and practicality.
Creating the future of everything from cars to coffeemakers.
Are you one of them? Then you’re probably working with us.
In Person
877 558 6677
Via Email
arrow_learning@arrow.com
Online
ecsedu.arrow.com/na
Arrow Electronics, Inc.
Corporate
7459 South Lima Street
Englewood, CO 80112, USA
myarrow™
Sign up for a free account and get custom pricing,
terms and innovative tools at arrownac.com/myarrow.
©2013 Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. Other trademarks and product information are the property of their respective owners.
AS_06/13_CGA1.1

9. Business
Intelligence
Data
Center
Cloud
Mobility
Enterprise Computing Solutions – North America
Learning Solutions
Arrow Training Units
Arrow Training Units (TUs) are prepaid training vouchers that are
a flexible solution for organizations whose training needs vary from
a single course to an entire series of courses, internal or external.
Training Units can be redeemed for a breadth of Arrow Learning
Solutions courseware.
SCOPE
Arrow TUs come in increments of $100 USD only. In order to purchase a course, the value of
the TUs must be equal to or greater than the published price of the course. There is no refund
of partial TUs. For example, if a technical course has a list price of $2,995, the required amount
of TUs to purchase the course will be 30 TUs. The VAR will receive an immediate discounted
rate from the purchase price of TUs at the point of sale based on their contracted rate.
REDEMPTION
TUs are valid for 12 months from purchase date. TUs are treated exactly as cash and other forms
of payment. Any course enrollment cancelled for participation 14 business days prior to the course
start date will be entitled to a full refund of TU’s. These TUs will still remain subject to expiration
if not used 12 months from the original date of purchase. Any course enrollment cancelled for
participation within 14 business days will be subject to immediate redemption of TUs based upon
the agreed upon price of the course. Retakes will be at the sole discretion of Arrow and subject
to a lower priority, space available basis.
RESALE
The VAR may resell a TU by simply including the SKU for the TU and the number of TUs they are
selling. Unused TUs will be tracked by Arrow in its registration system under voucher prepayments.
ADDITIONAL TERMS AND CONDITIONS
All TUs are non-refundable and expire if not redeemed within 12 months of date of purchase.
Any sale of services will be subject to Arrow’s standard Terms and Conditions of Sale or a Services
Agreement as negotiated between the parties.
©2013 Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. All other product names and logos
are trademarks of their respective manufacturers.
AS_06/13
arrow.com | 877 558 6677 | arrow_services@arrow.com | ecsedu.arrow.com/na
Benefits for the VAR
and their customers are:
>> Sold at contracted discount levels
resulting in up to 42% GP
>> Immediate deal attachment potential
>> Can be used for all ECS classroom,
online and self-paced IT courses
>> No stranded units locked into
one vendor
>> No training assessment needed
to be performed
>> End user has up to 12 months
to enroll in training
Are You
Five Years Out?
Most people live in the present. The world
of now. But a handful of us work in a unique
world that doesn’t quite exist yet—the
world of Five Years Out. At Arrow, we know
Five Years Out is an exciting place to be.
Partner with us, and you’ll become part of a
community of builders, designers, engineers
and imaginers who navigate the path between
possibility and practicality. Every day.