Identifying and Educating the Next Generation of Check Leaders
1. FINDING TOMORROW’S
TALENT
Identifying and Educating the
Next Generation of Check Leaders
Nolan Heiter, SunTrust Bank
Ben Padgett, BBVA Compass
Brenda Truett, Redding Bank of Commerce
Cheryl Yavornitzki, LendingTools.com
2. FINDING TOMORROW’S TALENT
The check world has changed, and
with it the talent pool.
Migration to image presents
challenges for the hiring manager.
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3. FINDING TOMORROW’S TALENT
• CHECK BUSINESS HAS HISTORICALLY
CREATED LEADERS ORGANICALLY OVER
LONG CAREERS
• TENURE IN THE BUSINESS IS HIGH AMONG
ITS LEADERS
• LET’S DO A SURVEY…
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4. FINDING TOMORROW’S TALENT
2012 NCP EXAM – TEST TAKERS’ TENURE IN CHECK
Less
than
20+ Yrs 2 Yrs
23% 11% 2 to 5 Yrs
12%
5 to 10 Yrs
10 to 20 Yrs
22%
32%
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5. FINDING TOMORROW’S TALENT
Yesterday’s Check Shop…
• Large Staff with multiple levels
• Lots of Paper – Inefficiencies
• Large Space – Required Movement, Attention
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6. FINDING TOMORROW’S TALENT
Yesterday’s Check Shop…
• Large Staff with multiple levels
• Lots of Paper - Inefficiencies
• Large Space – Required Movement, Attention
Today’s Check Shop…
• Small Staff, Possibly Remote
• Much Less Paper
• Less Handling, Movement of Paper
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7. FINDING TOMORROW’S TALENT
• I have found the people, now how do I educate them?
• Banking Degree Programs such as…
– Bank Operations Institute at Southwest School of Banking
– Graduate School of Banking at LSU
• Longer term commitments
• Higher Costs
• Low Correlation to Check
• More focused on the lending side
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8. FINDING TOMORROW’S TALENT
• I have found the people, now how do I educate them?
• Community College Programs like…
– Frederick Community College in Maryland
– Riverside City College in California.
• Often shorter term
• Certification varies
• More affordable
• Local
• Lack content specific to checks and check law
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9. FINDING TOMORROW’S TALENT
• I have found the people, now how do I educate them?
• Industry Group Programs, such as..
– AIB Bank Operations Diploma
– Bankersweb.com
– Bankersonline.com
– ECCHO – NCPC Exam Prep w/ Partners
• Bankerstuff.com, Viewpointe
• Very focused
• May be tailored by using various providers
• Very affordable
• Anytime, anywhere
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10. FINDING TOMORROW’S
TALENT
Identifying and Educating the Next Generation of
Check Leaders
Nolan Heiter, SunTrust Bank
Ben Padgett, BBVA Compass
Cheryl Yavornitzki, LendingTools.com
Brenda Truett, Redding Bank of Commerce
11. FINDING TOMORROW’S TALENT
• Changes in Check Processing Have Led to
Recruiting Different Skill Sets
• Payments Expert vs. Check Expert
• Need Broader Problem Solving Skills
• LEAP – BBVA Compass Program for Grads
• Higher Tech Industry is More Appealing to
Young Candidates
Ben Padgett, BBVA Compass
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12. FINDING TOMORROW’S
TALENT
Identifying and Educating the Next Generation of
Check Leaders
Nolan Heiter, SunTrust Bank
Ben Padgett, BBVA Compass
Cheryl Yavornitzki, LendingTools.com
Brenda Truett, Redding Bank of Commerce
13. FINDING TOMORROW’S TALENT
• Industry Knowledge in the Service Provider
Market
• Value of Understanding Regulations and
Industry Processes in Providing Services
• Value to Banking Professionals in Working for
a Service Provider
• Where Bankers Flourish in a Service Provider
Organization
Cheryl Yavornitzki, LendingTools.com 13
14. FINDING TOMORROW’S
TALENT
Identifying and Educating the Next Generation of
Check Leaders
Nolan Heiter, SunTrust Bank
Ben Padgett, BBVA Compass
Cheryl Yavornitzki, LendingTools.com
Brenda Truett, Redding Bank of Commerce
15. FINDING TOMORROW’S TALENT
Consequences for Lack of Knowledge
• Case Study
• Training
• Check and ACH Differences
• Way Back Then…
Brenda Truett, Redding Bank of Commerce
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