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FINDING TOMORROW’S
         TALENT
  Identifying and Educating the
Next Generation of Check Leaders

  Nolan Heiter, SunTrust Bank
  Ben Padgett, BBVA Compass
  Brenda Truett, Redding Bank of Commerce
  Cheryl Yavornitzki, LendingTools.com
FINDING TOMORROW’S TALENT




The check world has changed, and
      with it the talent pool.


   Migration to image presents
 challenges for the hiring manager.

                                      2
FINDING TOMORROW’S TALENT

• CHECK BUSINESS HAS HISTORICALLY
  CREATED LEADERS ORGANICALLY OVER
  LONG CAREERS


• TENURE IN THE BUSINESS IS HIGH AMONG
  ITS LEADERS


• LET’S DO A SURVEY…



                                         3
FINDING TOMORROW’S TALENT

2012 NCP EXAM – TEST TAKERS’ TENURE IN CHECK

                           Less
                           than
              20+ Yrs      2 Yrs
               23%         11% 2 to 5 Yrs
                                  12%


                                5 to 10 Yrs
            10 to 20 Yrs
                                   22%
                32%



                                               4
FINDING TOMORROW’S TALENT

Yesterday’s Check Shop…

• Large Staff with multiple levels

• Lots of Paper – Inefficiencies

• Large Space – Required Movement, Attention




                                               5
FINDING TOMORROW’S TALENT

Yesterday’s Check Shop…
• Large Staff with multiple levels
• Lots of Paper - Inefficiencies
• Large Space – Required Movement, Attention

Today’s Check Shop…
• Small Staff, Possibly Remote
• Much Less Paper
• Less Handling, Movement of Paper

                                               6
FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?
• Banking Degree Programs such as…
  – Bank Operations Institute at Southwest School of Banking
  – Graduate School of Banking at LSU


• Longer term commitments
• Higher Costs
• Low Correlation to Check
• More focused on the lending side


                                                               7
FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?
• Community College Programs like…
  – Frederick Community College in Maryland
  – Riverside City College in California.


• Often shorter term
• Certification varies
• More affordable
• Local
• Lack content specific to checks and check law

                                                        8
FINDING TOMORROW’S TALENT

• I have found the people, now how do I educate them?
• Industry Group Programs, such as..
  – AIB Bank Operations Diploma
  – Bankersweb.com
  – Bankersonline.com
  – ECCHO – NCPC Exam Prep w/ Partners
   • Bankerstuff.com, Viewpointe


• Very focused
• May be tailored by using various providers
• Very affordable
• Anytime, anywhere
                                                        9
FINDING TOMORROW’S
TALENT
 Identifying and Educating the Next Generation of
                  Check Leaders

    Nolan Heiter, SunTrust Bank
    Ben Padgett, BBVA Compass
    Cheryl Yavornitzki, LendingTools.com
    Brenda Truett, Redding Bank of Commerce
FINDING TOMORROW’S TALENT

• Changes in Check Processing Have Led to
  Recruiting Different Skill Sets
• Payments Expert vs. Check Expert
• Need Broader Problem Solving Skills
• LEAP – BBVA Compass Program for Grads
• Higher Tech Industry is More Appealing to
  Young Candidates

Ben Padgett, BBVA Compass
                                              11
FINDING TOMORROW’S
TALENT
 Identifying and Educating the Next Generation of
                  Check Leaders

   Nolan Heiter, SunTrust Bank
   Ben Padgett, BBVA Compass
   Cheryl Yavornitzki, LendingTools.com
   Brenda Truett, Redding Bank of Commerce
FINDING TOMORROW’S TALENT

• Industry Knowledge in the Service Provider
  Market

• Value of Understanding Regulations and
  Industry Processes in Providing Services

• Value to Banking Professionals in Working for
  a Service Provider

• Where Bankers Flourish in a Service Provider
  Organization
Cheryl Yavornitzki, LendingTools.com              13
FINDING TOMORROW’S
TALENT
 Identifying and Educating the Next Generation of
                  Check Leaders

   Nolan Heiter, SunTrust Bank
   Ben Padgett, BBVA Compass
   Cheryl Yavornitzki, LendingTools.com
   Brenda Truett, Redding Bank of Commerce
FINDING TOMORROW’S TALENT

 Consequences for Lack of Knowledge
 • Case Study
 • Training

 • Check and ACH Differences

 • Way Back Then…


 Brenda Truett, Redding Bank of Commerce
                                           15
DISCUSSION / QUESTIONS


 Thank You!

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Identifying and Educating the Next Generation of Check Leaders

  • 1. FINDING TOMORROW’S TALENT Identifying and Educating the Next Generation of Check Leaders Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Brenda Truett, Redding Bank of Commerce Cheryl Yavornitzki, LendingTools.com
  • 2. FINDING TOMORROW’S TALENT The check world has changed, and with it the talent pool. Migration to image presents challenges for the hiring manager. 2
  • 3. FINDING TOMORROW’S TALENT • CHECK BUSINESS HAS HISTORICALLY CREATED LEADERS ORGANICALLY OVER LONG CAREERS • TENURE IN THE BUSINESS IS HIGH AMONG ITS LEADERS • LET’S DO A SURVEY… 3
  • 4. FINDING TOMORROW’S TALENT 2012 NCP EXAM – TEST TAKERS’ TENURE IN CHECK Less than 20+ Yrs 2 Yrs 23% 11% 2 to 5 Yrs 12% 5 to 10 Yrs 10 to 20 Yrs 22% 32% 4
  • 5. FINDING TOMORROW’S TALENT Yesterday’s Check Shop… • Large Staff with multiple levels • Lots of Paper – Inefficiencies • Large Space – Required Movement, Attention 5
  • 6. FINDING TOMORROW’S TALENT Yesterday’s Check Shop… • Large Staff with multiple levels • Lots of Paper - Inefficiencies • Large Space – Required Movement, Attention Today’s Check Shop… • Small Staff, Possibly Remote • Much Less Paper • Less Handling, Movement of Paper 6
  • 7. FINDING TOMORROW’S TALENT • I have found the people, now how do I educate them? • Banking Degree Programs such as… – Bank Operations Institute at Southwest School of Banking – Graduate School of Banking at LSU • Longer term commitments • Higher Costs • Low Correlation to Check • More focused on the lending side 7
  • 8. FINDING TOMORROW’S TALENT • I have found the people, now how do I educate them? • Community College Programs like… – Frederick Community College in Maryland – Riverside City College in California. • Often shorter term • Certification varies • More affordable • Local • Lack content specific to checks and check law 8
  • 9. FINDING TOMORROW’S TALENT • I have found the people, now how do I educate them? • Industry Group Programs, such as.. – AIB Bank Operations Diploma – Bankersweb.com – Bankersonline.com – ECCHO – NCPC Exam Prep w/ Partners • Bankerstuff.com, Viewpointe • Very focused • May be tailored by using various providers • Very affordable • Anytime, anywhere 9
  • 10. FINDING TOMORROW’S TALENT Identifying and Educating the Next Generation of Check Leaders Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce
  • 11. FINDING TOMORROW’S TALENT • Changes in Check Processing Have Led to Recruiting Different Skill Sets • Payments Expert vs. Check Expert • Need Broader Problem Solving Skills • LEAP – BBVA Compass Program for Grads • Higher Tech Industry is More Appealing to Young Candidates Ben Padgett, BBVA Compass 11
  • 12. FINDING TOMORROW’S TALENT Identifying and Educating the Next Generation of Check Leaders Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce
  • 13. FINDING TOMORROW’S TALENT • Industry Knowledge in the Service Provider Market • Value of Understanding Regulations and Industry Processes in Providing Services • Value to Banking Professionals in Working for a Service Provider • Where Bankers Flourish in a Service Provider Organization Cheryl Yavornitzki, LendingTools.com 13
  • 14. FINDING TOMORROW’S TALENT Identifying and Educating the Next Generation of Check Leaders Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce
  • 15. FINDING TOMORROW’S TALENT Consequences for Lack of Knowledge • Case Study • Training • Check and ACH Differences • Way Back Then… Brenda Truett, Redding Bank of Commerce 15