tcs business process

1. KNOWLEDGE MANAGEMENT
ASSIGNMENT
Submitted to:-
Mr. Supratik
Ghatak
Submitted
by:-
Vivek

2. About The Company
•TCS (Tata Consultancy Services is an Indian multinational
provider of business consulting, technology, engineering,
and outsourcing services
• Tata Consultancy Services Limited was founded in 1968 by a
division of Tata Sons Limited
•TCS is one of the largest Indian companies by market
capitalization ($80 billion)

3. IMPORTANCE OF KM IN IT
Strategic part of business.
Knowledge is part of the asset base which can be exploited.
Train workers to meet the long and short term goals of the firm.
Integration of knowledge with in the firm increases efficiency.

4. IT Knowledge Management
• To support IT planning, TCShas a variety of methods and software tools.
• TCS operates from central hub located at Mumbai with regional centres at different states of
operation.
• Beside the core competences of TCS, what separated it from its competitors are intangible
elements of the firm. These are:-
1. Enthusiastic employees
2. Dedication to customers
3. Ability to work in a collaborative, team environment
4. Strong database of clients.
5. Tie-ups with companies.

5. • Online Collaboration
• Corporate
Discussions
• Advertising
• Online
Collaboration
• Forum discussions
• Social Networking
• F2F - Seminars
• Corporate Tie-ups
• Point-of-view Blogs
• Early Competence
Build-up
• Reference Studies
• Business Development
• Business Model
presentation
• Business Opportunity
Workshop
Marketing and
Comm.
Research and
Development
Sales
Knowledge Management Framework

6. TECHNOLOGIESUSEDINKNOWLEDGEMANAGEMENT
Internet
Intranet
Data
Management
System
Supply-
chain

7. KM FLOW
•Corporate
repositories
•Online
expert
systems
•Discovering
patterns
•Transactional
processing
system
Knowledge
acquisition
•Creation of
databases using
Digitizing,
tagging,
indexing
Storage
•Portals
•E-mails
•Instant
messaging
•Search engines
•Video
conferencing
Dissemination
•FAQ repository
•Expert domains
•ERP (enterprise
resource planning)
•CRM (customer
relationship
management)
•SCM (supply chain
management)
Applications

9. THANK YOU