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Before you hit Send…,[object Object],Effective E-mail Communication,[object Object],-VivekGhiria,[object Object]
Sole Objective,[object Object],To exchange information effectively ,[object Object]
The elements of Email Etiquette,[object Object],CC and Bcc Address,[object Object],Subject,[object Object],General format,[object Object],Attachments,[object Object],Writing long messages,[object Object]
Whom are you sending mail - ,[object Object],Respect the reader’s time – Please avoid including unnecessary or unwanted recipients,[object Object],Bcc (Back Carbon copy) : For your information only and No Action,[object Object]
Subject Matters..,[object Object],Subject determines the importance of the e-mail,[object Object],Should be helpful to track in future,[object Object],Put appropriate prefix like – Reminder, Request, FYI, etc. ,[object Object],Always include the Application Name in subject line,[object Object]
General Format:  The Basics,[object Object],Try to keep the email brief (one screen length).,[object Object],Check for punctuation, spelling, and grammatical errors,[object Object],Use a font that has a professional or neutral look. Verdana-10,[object Object],Prompt Reply to e-mails,[object Object]
Lists and Bullets,[object Object],When you are writing directions or want to emphasize important points,  number your directions or bullet your main points.,[object Object]
Attachments,[object Object],File name should be relevant to content of mail,[object Object],Write the purpose of attaching file. ,[object Object]
When your message is long,[object Object],Create an “elevator” summary.,[object Object],If you require a response from the reader then be sure to request that response in the first paragraph of your email.,[object Object],Create headings for each major section.,[object Object]
Of all of our inventions for mass communication, pictures still speak the most universally understood language.- Walt Disney,[object Object]
Use Screen Shots,[object Object],Advise & Advice,[object Object],Revert & Revert back,[object Object],Quotes in signature,[object Object],I told the doctor I broke my leg in two places. He told me to quit going to those places,[object Object]
Delivering Bad News,[object Object],Deliver the news up front.,[object Object],Avoid blaming statements.,[object Object],Maintain a positive resolve.,[object Object]
Do not take your reader by surprise..,[object Object],[object Object]
Avoid writing a list of concerns that you have been harboring for a long period of time.,[object Object]
Flag your e-mails,[object Object],Flag e-mails if mail should be reviewed later and set alarm ,[object Object],Setting up of alarm avoids missing the task,[object Object]
When Email Won’t Work,[object Object],There are times when you need to take your discussion out of the virtual world and make a phone call.,[object Object],If things become very heated, a lot of misunderstanding occurs, or when you are delivering very delicate news then the best way is still face-to face.,[object Object]
Communication means in RnD IT,[object Object],Acknowledgement Email,[object Object],Status Update Email,[object Object],Ticket Worklog,[object Object],Meetings,[object Object],Sametime,[object Object],Phone,[object Object]
Rapid Revision,[object Object],If no one answers your call - ,[object Object],When you are replying late to a mail.,[object Object],When you send an important email. ,[object Object],How about return receipt for imp email?,[object Object],When a decision is taken in meeting.,[object Object],‘Edit’ also if you copy-paste in Ticket Worklog.,[object Object]
No Shift allowance this month,[object Object],You raise a ticket with Webpay,[object Object],You know they are looking into matter,[object Object],But they are not communicating. ,[object Object],Would you feel frustrated?,[object Object],Send mails to PO regularly,[object Object]
Thanks,[object Object],Thank ,[object Object],Thanx,[object Object],Thnx,[object Object]

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