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Abdul Majid
Mukul Bhardwaj
Vivek Agarwal
INBM
CONTENTS
 Introduction
 About the company
 Allocations
 Key responsibility areas
 Learning
INTRODUCTION
 Internship period: 3 months, dated: 3rd Nov 2014 - 3rd Feb 2015
 Company: Spicejet Limited
 Location: Ind...
 SpiceJet is an Indian low-cost airline. It is the country's
fourth largest airline by domestic passenger share.
 Founde...
ALLOCATIONS
 Check-in counters
 Boarding gates
 Arrivals hall
 Baggage Make-up Area(BMA)
 Bureau of Civil Aviation An...
KEY RESPONSIBILITY AREAS
 Interactions with passengers for addressing their queries
at the check-in counters.
 Assisting...
CONT…
 Helping passengers with their loss and damage of
baggage at the Arrivals by filling up Baggage Irregularity
Report...
LEARNING
 The basic operations of an airport.
 Interaction with flight passengers.
 Operations of Bureau of Civil Aviat...
SpiceJet
SpiceJet
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SpiceJet

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SpiceJet

  1. 1. Abdul Majid Mukul Bhardwaj Vivek Agarwal INBM
  2. 2. CONTENTS  Introduction  About the company  Allocations  Key responsibility areas  Learning
  3. 3. INTRODUCTION  Internship period: 3 months, dated: 3rd Nov 2014 - 3rd Feb 2015  Company: Spicejet Limited  Location: Indira Gandhi Airport, New Delhi  Deployment: Terminal 1, ground operations  Profile: Customer service executive
  4. 4.  SpiceJet is an Indian low-cost airline. It is the country's fourth largest airline by domestic passenger share.  Founded: 2005  Commenced operations: 18 May 2005; 9 years ago  Fleet size: 33  Destinations: 42  Company slogan: Whatever We Do, We Do It With All Our Heart  Headquarters: Gurgaon, India  Employees: 4,500  Website: spiceJet.com COMPANY PROFILE
  5. 5. ALLOCATIONS  Check-in counters  Boarding gates  Arrivals hall  Baggage Make-up Area(BMA)  Bureau of Civil Aviation And Security(BCAS)
  6. 6. KEY RESPONSIBILITY AREAS  Interactions with passengers for addressing their queries at the check-in counters.  Assisting the passengers for their transportation from boarding gates to aircraft at the security hold area.  Supervision of X-ray checking of fragile items at Baggage Make-up Area (BMA).
  7. 7. CONT…  Helping passengers with their loss and damage of baggage at the Arrivals by filling up Baggage Irregularity Report (BIR)  Providing meals to passengers at security hold area in case of flights getting delayed.  Assistance in making the Aerodrome Entry Pass (AEP) at the office of Bureau of Civil Aviation and Security (BCAS).
  8. 8. LEARNING  The basic operations of an airport.  Interaction with flight passengers.  Operations of Bureau of Civil Aviation and Security.  The fundamental training of SKYPORT.  The basic security learning required at the airport.

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