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Customers for
                OpenScape Web Collaboration




November 2010                 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 1                     Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Who needs OpenScape Web Collaboration?


            Business Characteristics                                        Business Issues

 Geographically dispersed offices                   Minimize costs for business travel and 3rd
                                                      party conferencing services
 Distributed teams, mobile and home-based
  employees                                          Improve employee and IT staff productivity

 Process execution, decision making and             Empower mobile employees and teleworkers
  collaboration is critical
                                                     Improve time to market, decision making,
 Any size                                            responsiveness, and business agility

Industries:                                          Reduce project and sales cycle times
   Software/High Tech companies
   Consulting Firms                                 Improve relationships and communications
   Education/Training                                between customer, partners and employees
   Financial Services
   Public Sector
   Healthcare
   Manufacturing
   On-line companies

November 2010                                   Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 2                                       Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Participate in highly collaborative meetings
from anywhere                                                                                          1280 x 720 (920.000)




                                                                                                  Facilitate important
                                                                                                   meetings when
                                                                                                   travel isn’t an
                                                                                                   option

                                                                                                  Collaborative
                                                                                                   document/ content
                                                                                                   creation and
                                                                                                   sharing

                          Typical customers                                                       Excellent for
                                                                                                   geographically
                                                                                                   dispersed teams
                    Software/High Tech companies                                                  and mobile people
                    Financial Services
                    Public Sector
                    Manufacturing




 November 2010                            Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
 Page 3                                Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Effectively deliver training without travel



                                                                               Train employees and partners on
                                                                                new product introductions via
                                                                                webinar

                                                                               Instructors/presenters can easily
                                                                                share and exchange information
                                                                                with attendees

                                                                               Eliminates need for travel
                                                                                budgets


                         Typical customers

                   Education/Training
                   Software/High Tech companies
                   Financial Services
                   Manufacturing


November 2010                                   Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 4                                       Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Shorten your sales cycle
and deliver high quality presentations                                                                                  1280 x 720 (920.000)
                                     Present and
             Develop Solution
                                      Propose



            Identify Opportunity
              Assess Business      Gain Commitment                                   Successfully and professionally
                                                                                      engage your customers from
                                                                                      preliminary negotiations through
              Identify Lead &      Implement and
            Evolve Partnership        Confirm                                         implementation, down to post-sales
                                                                                      activities

                                                                                     Clarify detailed customer inquiries
                                                                                      in the shortest possible time

  Sales team                                 Customer                                Improves tele-sales, customer
                                                                                      relationships and communications

                   Typical customers                                                 Demonstrate software products to
                                                                                      your customers remotely
        Software/High Tech companies
                                                                                     Effectively deliver webinars
        Consulting Firms
        On-line companies
        Telemarketing Firms


 November 2010                                             Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
 Page 5                                                 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Use it as a helpdesk support tool and improve your
IT staff productivity                                                                                                   1280 x 720 (920.000)
                     Let’s take a quick look at
                                                  I appreciate
                      your computer and get
                                                    your help
                            this resolved

                                                                                                         Impress customers
                                                                                                          with fast and efficient
                                                                                                          remote support

                                                                                                         Shorten the duration of
                                                                                                          problem solving and
                                                                                                          increase the resolution
                                                                                                          rate

                                                                                                         Can be integrated with
                               Typical customers                                                          your existing service
                                                                                                          desk application
                    Software/High Tech companies
                    Financial Services                                                                  Excellent training tool
                    Education (Universities)                                                             for dealing with user
                                                                                                          error issues
                    Any company with an IT helpdesk




 November 2010                                             Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
 Page 6                                                 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Accelerate responsiveness by enabling real-time
collaboration from anywhere                                                                                 1280 x 720 (920.000)




                                                                                             Be accessible from
                                                                                              anywhere for critical
                                                                                              business meetings

                                                                                             Have quick access to
                                                                                              conferences even
                                                                                              when you are running
                                                                                              late

                                                                                             Supports any
                          Typical customers                                                   Smartphone device
                                                                                              including iPhone, iPad,
                    Software/High Tech companies                                             and iPod Touch
                    Consulting Firms
                    Healthcare
                    Public Sector



 November 2010                                 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
 Page 7                                     Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Healthcare                                                                                                   1280 x 720 (920.000)



                 Benefits of OpenScape Web Collaboration


For hospitals and clinics:

 Improve care by enabling easy, secure, off-site access to
  patient Information
 Improve patient satisfaction with quick remote support
                                                                                             Target customers:
For Pharma/Healthcare Technology sales:
                                                                                              Hospitals/Clinics
 Shorten sales cycle and maximize sales presence                                             Pharma (software and
 Drive demand for products                                                                    drugs)
 Deliver effective online demonstrations, webinars, and events                               Healthcare Technology
                                                                                              Long-term Care
                                                                                               Facilities




 November 2010                                  Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
 Page 8                                      Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Education                                                                                                   1280 x 720 (920.000)

                                                                                   Minimize travel between
                                                                                    campuses

                                                                                   Deliver online classes to
                                                                                    extend reach and increase
                                                                                    teaching capacities

                                                                                   Improve the quality of
                                                                                    employee communications and
                                                                                    learning

                                                                                   Enhance relationships and
                         Target customers                                           collaboration between faculty
                                                                                    and students

                   Higher Education                                               Expedite technical problem
                   Business Schools                                                resolution to students, faculty
                   Language Schools                                                and staff
                   Academies
                                                                                   Save time, improve
                                                                                    productivity, and increase
                                                                                    customer satisfaction

November 2010                                  Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Page 9                                      Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Financial Services                                                                                               1280 x 720 (920.000)



                                                                                                  Reach international
                                                                                                   customers with online
                                                                                                   educational events

                                                                                                  Expand reach to
                                                                                                   customers, prospects,
                                                                                                   and trading experts

                                                                                                  Improve customer
                                                                                                   retention and
                                                                                                   satisfaction
                           Typical customers
                                                                                                  Deliver global staff and
                    Banks/Credit Unions                                                           sales training
                    Brokerage Firms                                                               worldwide
                    Financial Consulting Services
                                                                                                  Improve
                    Lending Institutions
                                                                                                   communications
                                                                                                   between headquarters
                                                                                                   and employees


 November 2010                                      Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
 Page 10                                         Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Public Sector                                                                                                1280 x 720 (920.000)



                 Benefits of OpenScape Web Collaboration


 Gain efficiency and control costs

 Reduce need to travel throughout large geographic area

 Reduce lost productivity and lost time employees spend
  traveling between sites                                                                    Target customers:

 Make a positive effect on the environment                                                     Energy and Utilities
                                                                                                Oil
 Increase access to public meeting sessions                                                    Water
                                                                                                Gas and Electricity
 Enable quick ad-hoc collaboration for incident response teams




 November 2010                                  Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
 Page 11                                     Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

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OpenScape web collaboration

  • 1. Customers for OpenScape Web Collaboration November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 1 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 2. Who needs OpenScape Web Collaboration? Business Characteristics Business Issues  Geographically dispersed offices  Minimize costs for business travel and 3rd party conferencing services  Distributed teams, mobile and home-based employees  Improve employee and IT staff productivity  Process execution, decision making and  Empower mobile employees and teleworkers collaboration is critical  Improve time to market, decision making,  Any size responsiveness, and business agility Industries:  Reduce project and sales cycle times  Software/High Tech companies  Consulting Firms  Improve relationships and communications  Education/Training between customer, partners and employees  Financial Services  Public Sector  Healthcare  Manufacturing  On-line companies November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 2 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 3. Participate in highly collaborative meetings from anywhere 1280 x 720 (920.000)  Facilitate important meetings when travel isn’t an option  Collaborative document/ content creation and sharing Typical customers  Excellent for geographically dispersed teams  Software/High Tech companies and mobile people  Financial Services  Public Sector  Manufacturing November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 3 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 4. Effectively deliver training without travel  Train employees and partners on new product introductions via webinar  Instructors/presenters can easily share and exchange information with attendees  Eliminates need for travel budgets Typical customers  Education/Training  Software/High Tech companies  Financial Services  Manufacturing November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 4 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 5. Shorten your sales cycle and deliver high quality presentations 1280 x 720 (920.000) Present and Develop Solution Propose Identify Opportunity Assess Business Gain Commitment  Successfully and professionally engage your customers from preliminary negotiations through Identify Lead & Implement and Evolve Partnership Confirm implementation, down to post-sales activities  Clarify detailed customer inquiries in the shortest possible time Sales team Customer  Improves tele-sales, customer relationships and communications Typical customers  Demonstrate software products to your customers remotely  Software/High Tech companies  Effectively deliver webinars  Consulting Firms  On-line companies  Telemarketing Firms November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 5 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 6. Use it as a helpdesk support tool and improve your IT staff productivity 1280 x 720 (920.000) Let’s take a quick look at I appreciate your computer and get your help this resolved  Impress customers with fast and efficient remote support  Shorten the duration of problem solving and increase the resolution rate  Can be integrated with Typical customers your existing service desk application  Software/High Tech companies  Financial Services  Excellent training tool  Education (Universities) for dealing with user error issues  Any company with an IT helpdesk November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 6 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 7. Accelerate responsiveness by enabling real-time collaboration from anywhere 1280 x 720 (920.000)  Be accessible from anywhere for critical business meetings  Have quick access to conferences even when you are running late  Supports any Typical customers Smartphone device including iPhone, iPad,  Software/High Tech companies and iPod Touch  Consulting Firms  Healthcare  Public Sector November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 7 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 8. Healthcare 1280 x 720 (920.000) Benefits of OpenScape Web Collaboration For hospitals and clinics:  Improve care by enabling easy, secure, off-site access to patient Information  Improve patient satisfaction with quick remote support Target customers: For Pharma/Healthcare Technology sales:  Hospitals/Clinics  Shorten sales cycle and maximize sales presence  Pharma (software and  Drive demand for products drugs)  Deliver effective online demonstrations, webinars, and events  Healthcare Technology  Long-term Care Facilities November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 8 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 9. Education 1280 x 720 (920.000)  Minimize travel between campuses  Deliver online classes to extend reach and increase teaching capacities  Improve the quality of employee communications and learning  Enhance relationships and Target customers collaboration between faculty and students  Higher Education  Expedite technical problem  Business Schools resolution to students, faculty  Language Schools and staff  Academies  Save time, improve productivity, and increase customer satisfaction November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 9 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 10. Financial Services 1280 x 720 (920.000)  Reach international customers with online educational events  Expand reach to customers, prospects, and trading experts  Improve customer retention and satisfaction Typical customers  Deliver global staff and  Banks/Credit Unions sales training  Brokerage Firms worldwide  Financial Consulting Services  Improve  Lending Institutions communications between headquarters and employees November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 10 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 11. Public Sector 1280 x 720 (920.000) Benefits of OpenScape Web Collaboration  Gain efficiency and control costs  Reduce need to travel throughout large geographic area  Reduce lost productivity and lost time employees spend traveling between sites Target customers:  Make a positive effect on the environment  Energy and Utilities  Oil  Increase access to public meeting sessions  Water  Gas and Electricity  Enable quick ad-hoc collaboration for incident response teams November 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Page 11 Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG