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 Introduction and Assumptions
 All HR Practices Depend on Recruitment
 The Cost of Getting itWrong
 The Benefits of Getting it Right
 So How DoYou Do It?
 Recruitment industry worth over $22bn annually
and is one of Australia’s biggest employers
 Skills shortage
 Recruitment: “The process of screening, and
selecting qualified people for a job at an
organisation”
 Skills can be trained, personality cannot
 Working well in teams is important
 Ceteris Paribus applies:All other things equal,
better people will make a company perform
better
Employment
branding
Recruitment
Assessment
Selection
Performance
management
systems
Learning
Training
Development
Remuneration
Rewards
Job design
Planning
Orientation
Induction
Structure
Leadership
Culture
Structure
Leadership
Culture
Structure
Leadership
Culture
 Short-term
 Re-recruitment cost and time
 Training cost and management time lost
 Medium-term
 Morale issues
 Sustained turnover causes loss of other good people
 Lack of continuity for customers/partners
 Energy focused on internal issues
 Long-term
 No permanent culture
 Damage to recruitment brand
 Lost productivity, more sick days
Case Study: Exetel
John Linton, CEO of Exetel P/L
19
25
Apr-09 May-09
Number of New Sales
$7,468
$8,880
Apr-09 May-09
Average Revenue Per Sale
$47,300
$74,000
Apr-09 May-09
Average Revenue Per SalesTrainee
$141,900
$222,000
Apr-09 May-09
Revenue
HR Practices Depend on Effective Recruitment
HR Practices Depend on Effective Recruitment
HR Practices Depend on Effective Recruitment
HR Practices Depend on Effective Recruitment
HR Practices Depend on Effective Recruitment
HR Practices Depend on Effective Recruitment

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HR Practices Depend on Effective Recruitment

Editor's Notes

  1. He said this sentence on the very first day I had to perform an interview. If you train a Chihuahua really hard, she may be able to bark like a German shepherd one day but she will never become a ‘real’ one.
  2. Numbers do not speak verbally but do not lie.