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SmartDispatch
Contextual call dispatcher for agents on the move.
What?
An embeddable click to call for your website
A platform that let’s you control who gets the
call based on context (o...
What?
Olark with voice
or
WebRTC ACD
Flow
1. Embed your script
2. Configure your agents (segmenting)
3. Get called and dispatched based on context!
4. Call sum...
1. Embed Your Script
2. Configure Your Agents
(Segmenting)
3. Get Dispatched Based on Context
4. Summary + Recording Sent to
Agent
&
Stack
Stack
- Voxbone WebRTC-SIP SDK
- Telestax/Restcomm AMI
- LinkedIn/Mailgun/Nexmo API
- REST services to interact with Restc...
What’s next?
- Integrate to OTT/Front-end
- Add CRM API (Zoho)
- Clarify integration for speech to text
- The sky is the l...
@SachaNacar
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Smart Dispatch - Contextual Click2Call at @TADHack

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This is the application that helped me win a prize at TADHack London 2015.

The idea was to create an intelligent and embeddable click to call for a website that would redirect someone's call to the right sales agent.

More info here: http://bit.ly/1DPvu0y

Publié dans : Technologie
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Smart Dispatch - Contextual Click2Call at @TADHack

  1. 1. SmartDispatch Contextual call dispatcher for agents on the move.
  2. 2. What? An embeddable click to call for your website A platform that let’s you control who gets the call based on context (or segments) Context sent over the wire (email/sms)
  3. 3. What? Olark with voice or WebRTC ACD
  4. 4. Flow 1. Embed your script 2. Configure your agents (segmenting) 3. Get called and dispatched based on context! 4. Call summary + recording sent over text + email to agent
  5. 5. 1. Embed Your Script
  6. 6. 2. Configure Your Agents (Segmenting)
  7. 7. 3. Get Dispatched Based on Context
  8. 8. 4. Summary + Recording Sent to Agent &
  9. 9. Stack
  10. 10. Stack - Voxbone WebRTC-SIP SDK - Telestax/Restcomm AMI - LinkedIn/Mailgun/Nexmo API - REST services to interact with Restcomm
  11. 11. What’s next? - Integrate to OTT/Front-end - Add CRM API (Zoho) - Clarify integration for speech to text - The sky is the limit!
  12. 12. @SachaNacar

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