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Voxeo Summit Day 2 - Using CXP hotspot analytics
Voxeo Summit Day 2 - Using CXP hotspot analytics
Voxeo Corp
Shouldn't voice applications be simple to write? And shouldn't you be able to "mashup" voice with popular services like Twitter? In this presentation from eComm 2008 in March 2008, Voxeo CTO RJ Auburn talks about what's wrong with developing phone/voice applications today, how they can be done better, and then walks through a sample application showing how easily call presence information could be sent over to a Twitter account using open standards like CCXML.
Communications 2.0 Applications (and a voice/Twitter mashup)
Communications 2.0 Applications (and a voice/Twitter mashup)
Voxeo Corp
Voxeo Summit Day 2 - Real-time communications with WebRTC
Voxeo Summit Day 2 - Real-time communications with WebRTC
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Understand the new capabilities in CXP 14. Tobias Goebel, Voxeo Dir. Mobile Strategy, Office of the CTO Andreas Volmer, Voxeo Sr. Product Manager
Voxeo Summit Day 2 -What's new in CXP 14
Voxeo Summit Day 2 -What's new in CXP 14
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Voxeo Summit Day 2 - Securing customer interactions
Voxeo Summit Day 2 - Securing customer interactions
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Voxeo Summit Day 2 - Voxeo CXP for business users
Voxeo Summit Day 2 - Voxeo CXP for business users
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Voxeo Summit Day 2 - Voxeo CXP - IVR on Steroids
Voxeo Summit Day 2 - Voxeo CXP - IVR on Steroids
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Voxeo APIs and SDKs including the Prophecy Provisioning API, CXP Web Service Interface and hosting APIs Andreas Volmer, Voxeo Sr. Product Manager
Voxeo Summit Day 2 -Voxeo APIs and SDKs
Voxeo Summit Day 2 -Voxeo APIs and SDKs
Voxeo Corp
Recommandé
Voxeo Summit Day 2 - Using CXP hotspot analytics
Voxeo Summit Day 2 - Using CXP hotspot analytics
Voxeo Corp
Shouldn't voice applications be simple to write? And shouldn't you be able to "mashup" voice with popular services like Twitter? In this presentation from eComm 2008 in March 2008, Voxeo CTO RJ Auburn talks about what's wrong with developing phone/voice applications today, how they can be done better, and then walks through a sample application showing how easily call presence information could be sent over to a Twitter account using open standards like CCXML.
Communications 2.0 Applications (and a voice/Twitter mashup)
Communications 2.0 Applications (and a voice/Twitter mashup)
Voxeo Corp
Voxeo Summit Day 2 - Real-time communications with WebRTC
Voxeo Summit Day 2 - Real-time communications with WebRTC
Voxeo Corp
Understand the new capabilities in CXP 14. Tobias Goebel, Voxeo Dir. Mobile Strategy, Office of the CTO Andreas Volmer, Voxeo Sr. Product Manager
Voxeo Summit Day 2 -What's new in CXP 14
Voxeo Summit Day 2 -What's new in CXP 14
Voxeo Corp
Voxeo Summit Day 2 - Securing customer interactions
Voxeo Summit Day 2 - Securing customer interactions
Voxeo Corp
Voxeo Summit Day 2 - Voxeo CXP for business users
Voxeo Summit Day 2 - Voxeo CXP for business users
Voxeo Corp
Voxeo Summit Day 2 - Voxeo CXP - IVR on Steroids
Voxeo Summit Day 2 - Voxeo CXP - IVR on Steroids
Voxeo Corp
Voxeo APIs and SDKs including the Prophecy Provisioning API, CXP Web Service Interface and hosting APIs Andreas Volmer, Voxeo Sr. Product Manager
Voxeo Summit Day 2 -Voxeo APIs and SDKs
Voxeo Summit Day 2 -Voxeo APIs and SDKs
Voxeo Corp
Voxeo Summit Day 2 - Advanced CCXML topics
Voxeo Summit Day 2 - Advanced CCXML topics
Voxeo Corp
Voxeo Summit Day 2 - The science of customer obsession
Voxeo Summit Day 2 - The science of customer obsession
Voxeo Corp
Voxeo's “Design Once, Deploy Anywhere” architecture Nigel Ferris, Voxeo Solutions Architect
Voxeo Summit Day 1 - Extending your IVR investment to mobile
Voxeo Summit Day 1 - Extending your IVR investment to mobile
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Vision and Future of Customer Engagement Stew Bloom, Aspect Software CEO
Voxeo Summit Day 1 - The Art of The Possible
Voxeo Summit Day 1 - The Art of The Possible
Voxeo Corp
The Top 5 Searches and Built-in Voxeo Prophecy Reports Andree Mora, Voxeo Manager Customer Obsession Support
Voxeo Summit Day 1 - Prophecy log search
Voxeo Summit Day 1 - Prophecy log search
Voxeo Corp
Voxeo CXP Analyzer and Hotspot Analytics Andreas Volmer, Voxeo Sr. Product Manager
Voxeo Summit Day 1 - Customer experience analytics
Voxeo Summit Day 1 - Customer experience analytics
Voxeo Corp
Streamlining Workflows and Reducing Effort John Amein, Aspect VP Product Management
Voxeo Summit Day 1 - Communications-enabled Business Processes (CEBP)
Voxeo Summit Day 1 - Communications-enabled Business Processes (CEBP)
Voxeo Corp
Get a closer look at how we run our network, our new dashboard, redundancy statistics, telephony integration and more. Ryan Campbell, Voxeo CIO
Voxeo Summit Day 1 - A view into the Voxeo cloud
Voxeo Summit Day 1 - A view into the Voxeo cloud
Voxeo Corp
Danté Vitulano, Sr. Solutions Architect Jeremy Richmond, Customer Obsession Readiness Lead The Voxeo University team discusses best practices and lessons learned from large-scale deployments: sample architectures, multi-site data centers, multi-tenancy, SIP Proxies, SBCs, and more.
Voxeo Summit Day 1 - Lessons learned from large scale deployments
Voxeo Summit Day 1 - Lessons learned from large scale deployments
Voxeo Corp
In this developer jam session, Dan York, Director of Conversations at Voxeo, walks through the changes in each of Voxeo's core products, Prophecy and VoiceObjects, and explains what they mean to developers and how those new change can enable you to build even more powerful communications applications. http://blogs.voxeo.com/jamsessions/
Voxeo Jam Session: What's New in Prophecy 11 and VoiceObjects 11?
Voxeo Jam Session: What's New in Prophecy 11 and VoiceObjects 11?
Voxeo Corp
Slides from RJ Auburn's SpeechTek 2011 talk titled "How Do You Hear Me Now? The Power of Wideband (HD) Audio".
How Do You Hear Me Now?
How Do You Hear Me Now?
Voxeo Corp
Slides from RJ Auburn's SpeechTek 2011 session on developing communication applications in CCXML.
CCXML For Advanced Communications Applications
CCXML For Advanced Communications Applications
Voxeo Corp
What is all the IPv6 buzz about? And how will it impact your communications applications? In February 2011, the last IPv4 addresses were allocated to the global registries. While IPv4 addresses will be available for some time, the reality is that IPv6 addresses will be required in the future. Service providers, enterprises and integrators need to understand how IPv6 works and what impacts it may or may not have on applications. In this session, Dan York provides an overview of IPv6, how it impacts the SIP protocol and potential future action. Along the way he provides links for more information. This was part of a webinar found at http://blogs.voxeo.com/jamsessions/
IPv6 and How It Impacts Communication Applications
IPv6 and How It Impacts Communication Applications
Voxeo Corp
Do you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction as well? In this presentation for a Speech Technology Magazine webinar, Voxeo's Dan York goes into all of this and more. Learn more at http://pages.voxeo.com/outbound-success
7 Critical Success Factors for Outbound IVR
7 Critical Success Factors for Outbound IVR
Voxeo Corp
What questions should you ask when considering analytics options for your IVR and communications systems? In this presentation for a Destination CRM webinar, Voxeo's Dan York walks you through the five questions you should ask when looking into analytics and business intelligence options.
5 Questions When Analyzing Your Analytics Options
5 Questions When Analyzing Your Analytics Options
Voxeo Corp
By 2014, Gartner Research estimates that social networking services will replace email as the primary communications vehicle for 20 percent of business users – and for many people this is already the case. As you connect to customers in social channels, a key question is – how can you scale that communication? If you have only a few people monitoring Twitter, what do you do when they go home? As you successfully interact with people on Twitter, how do you handle the growth? Do you hire a whole new group of people to “tweet”? Or do you look at how appropriate forms of automation can help you scale your interaction? In this presentation, Voxeo's Dan York explores how Voxeo’s tools and platforms can help you scale your usage of social channels. You will learn how to: Monitor a Twitter account and take action on incoming messages or mentions. Send urgent notifications via SMS or voice based on certain keywords that appear in tweets. Craft appropriate automatic responses based on what customers send via Twitter. Use an automated app can assist the person monitoring a Twitter account in collecting information to provide a response. Tie your social interaction into the same analytics and application used for other communication channels like voice, SMS, IM, and mobile web. Plus you will get a view of how these services can be extended to other social services like facebook.
Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More
Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More
Voxeo Corp
At SpeechTEK New York in August 2010, Voxeo's Director of Speech Technologies, Dan Burnett, gave a SpeechTEK University tutorial on how to compare and evaluate automatic speech recognition (ASR) engines. More information about Voxeo's activities at SpeechTEK NY can be found at: http://blogs.voxeo.com/events/speechtek-ny-2010/
Comparative ASR Evaluation - Voxeo - SpeechTEK NY 2010
Comparative ASR Evaluation - Voxeo - SpeechTEK NY 2010
Voxeo Corp
As applications move into the multichannel and interconnected world, what are the security concerns you need to consider? Dan York, author of the bestselling book The Seven Deadliest Unified Communication Attacks, will discuss the major risk areas of unified communications, what steps you can take to mitigate/reduce those risks, a checklist of questions to consider in your implementation, and a look at the future in an increasingly interconnected and converged network. Presentation give at SpeechTEK New York 2010. More info at: http://blogs.voxeo.com/events/speechtek-ny-2010/
Securing Unified Communications Systems
Securing Unified Communications Systems
Voxeo Corp
Voxeo Summit 2010: Prophecy 10 - Unified Self Service
Voxeo Summit 2010: Prophecy 10 - Unified Self Service
Voxeo Corp
At Voxeo's Customer Summit 2010, Voxeo's President Anne Bowman and Chief Culture Officer Ryan Campbell outlined Voxeo's unique culture and how it helps build a world class service organization. More info at: http://www.voxeo.com/ http://www.voxeo.com/summit2010 http://blogs.voxeo.com/
Voxeo Summit 2010: Voxeo's Unique Business Culture
Voxeo Summit 2010: Voxeo's Unique Business Culture
Voxeo Corp
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Voxeo Summit Day 2 - Advanced CCXML topics
Voxeo Summit Day 2 - Advanced CCXML topics
Voxeo Corp
Voxeo Summit Day 2 - The science of customer obsession
Voxeo Summit Day 2 - The science of customer obsession
Voxeo Corp
Voxeo's “Design Once, Deploy Anywhere” architecture Nigel Ferris, Voxeo Solutions Architect
Voxeo Summit Day 1 - Extending your IVR investment to mobile
Voxeo Summit Day 1 - Extending your IVR investment to mobile
Voxeo Corp
Vision and Future of Customer Engagement Stew Bloom, Aspect Software CEO
Voxeo Summit Day 1 - The Art of The Possible
Voxeo Summit Day 1 - The Art of The Possible
Voxeo Corp
The Top 5 Searches and Built-in Voxeo Prophecy Reports Andree Mora, Voxeo Manager Customer Obsession Support
Voxeo Summit Day 1 - Prophecy log search
Voxeo Summit Day 1 - Prophecy log search
Voxeo Corp
Voxeo CXP Analyzer and Hotspot Analytics Andreas Volmer, Voxeo Sr. Product Manager
Voxeo Summit Day 1 - Customer experience analytics
Voxeo Summit Day 1 - Customer experience analytics
Voxeo Corp
Streamlining Workflows and Reducing Effort John Amein, Aspect VP Product Management
Voxeo Summit Day 1 - Communications-enabled Business Processes (CEBP)
Voxeo Summit Day 1 - Communications-enabled Business Processes (CEBP)
Voxeo Corp
Get a closer look at how we run our network, our new dashboard, redundancy statistics, telephony integration and more. Ryan Campbell, Voxeo CIO
Voxeo Summit Day 1 - A view into the Voxeo cloud
Voxeo Summit Day 1 - A view into the Voxeo cloud
Voxeo Corp
Danté Vitulano, Sr. Solutions Architect Jeremy Richmond, Customer Obsession Readiness Lead The Voxeo University team discusses best practices and lessons learned from large-scale deployments: sample architectures, multi-site data centers, multi-tenancy, SIP Proxies, SBCs, and more.
Voxeo Summit Day 1 - Lessons learned from large scale deployments
Voxeo Summit Day 1 - Lessons learned from large scale deployments
Voxeo Corp
In this developer jam session, Dan York, Director of Conversations at Voxeo, walks through the changes in each of Voxeo's core products, Prophecy and VoiceObjects, and explains what they mean to developers and how those new change can enable you to build even more powerful communications applications. http://blogs.voxeo.com/jamsessions/
Voxeo Jam Session: What's New in Prophecy 11 and VoiceObjects 11?
Voxeo Jam Session: What's New in Prophecy 11 and VoiceObjects 11?
Voxeo Corp
Slides from RJ Auburn's SpeechTek 2011 talk titled "How Do You Hear Me Now? The Power of Wideband (HD) Audio".
How Do You Hear Me Now?
How Do You Hear Me Now?
Voxeo Corp
Slides from RJ Auburn's SpeechTek 2011 session on developing communication applications in CCXML.
CCXML For Advanced Communications Applications
CCXML For Advanced Communications Applications
Voxeo Corp
What is all the IPv6 buzz about? And how will it impact your communications applications? In February 2011, the last IPv4 addresses were allocated to the global registries. While IPv4 addresses will be available for some time, the reality is that IPv6 addresses will be required in the future. Service providers, enterprises and integrators need to understand how IPv6 works and what impacts it may or may not have on applications. In this session, Dan York provides an overview of IPv6, how it impacts the SIP protocol and potential future action. Along the way he provides links for more information. This was part of a webinar found at http://blogs.voxeo.com/jamsessions/
IPv6 and How It Impacts Communication Applications
IPv6 and How It Impacts Communication Applications
Voxeo Corp
Do you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction as well? In this presentation for a Speech Technology Magazine webinar, Voxeo's Dan York goes into all of this and more. Learn more at http://pages.voxeo.com/outbound-success
7 Critical Success Factors for Outbound IVR
7 Critical Success Factors for Outbound IVR
Voxeo Corp
What questions should you ask when considering analytics options for your IVR and communications systems? In this presentation for a Destination CRM webinar, Voxeo's Dan York walks you through the five questions you should ask when looking into analytics and business intelligence options.
5 Questions When Analyzing Your Analytics Options
5 Questions When Analyzing Your Analytics Options
Voxeo Corp
By 2014, Gartner Research estimates that social networking services will replace email as the primary communications vehicle for 20 percent of business users – and for many people this is already the case. As you connect to customers in social channels, a key question is – how can you scale that communication? If you have only a few people monitoring Twitter, what do you do when they go home? As you successfully interact with people on Twitter, how do you handle the growth? Do you hire a whole new group of people to “tweet”? Or do you look at how appropriate forms of automation can help you scale your interaction? In this presentation, Voxeo's Dan York explores how Voxeo’s tools and platforms can help you scale your usage of social channels. You will learn how to: Monitor a Twitter account and take action on incoming messages or mentions. Send urgent notifications via SMS or voice based on certain keywords that appear in tweets. Craft appropriate automatic responses based on what customers send via Twitter. Use an automated app can assist the person monitoring a Twitter account in collecting information to provide a response. Tie your social interaction into the same analytics and application used for other communication channels like voice, SMS, IM, and mobile web. Plus you will get a view of how these services can be extended to other social services like facebook.
Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More
Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More
Voxeo Corp
At SpeechTEK New York in August 2010, Voxeo's Director of Speech Technologies, Dan Burnett, gave a SpeechTEK University tutorial on how to compare and evaluate automatic speech recognition (ASR) engines. More information about Voxeo's activities at SpeechTEK NY can be found at: http://blogs.voxeo.com/events/speechtek-ny-2010/
Comparative ASR Evaluation - Voxeo - SpeechTEK NY 2010
Comparative ASR Evaluation - Voxeo - SpeechTEK NY 2010
Voxeo Corp
As applications move into the multichannel and interconnected world, what are the security concerns you need to consider? Dan York, author of the bestselling book The Seven Deadliest Unified Communication Attacks, will discuss the major risk areas of unified communications, what steps you can take to mitigate/reduce those risks, a checklist of questions to consider in your implementation, and a look at the future in an increasingly interconnected and converged network. Presentation give at SpeechTEK New York 2010. More info at: http://blogs.voxeo.com/events/speechtek-ny-2010/
Securing Unified Communications Systems
Securing Unified Communications Systems
Voxeo Corp
Voxeo Summit 2010: Prophecy 10 - Unified Self Service
Voxeo Summit 2010: Prophecy 10 - Unified Self Service
Voxeo Corp
At Voxeo's Customer Summit 2010, Voxeo's President Anne Bowman and Chief Culture Officer Ryan Campbell outlined Voxeo's unique culture and how it helps build a world class service organization. More info at: http://www.voxeo.com/ http://www.voxeo.com/summit2010 http://blogs.voxeo.com/
Voxeo Summit 2010: Voxeo's Unique Business Culture
Voxeo Summit 2010: Voxeo's Unique Business Culture
Voxeo Corp
Plus de Voxeo Corp
(20)
Voxeo Summit Day 2 - Advanced CCXML topics
Voxeo Summit Day 2 - Advanced CCXML topics
Voxeo Summit Day 2 - The science of customer obsession
Voxeo Summit Day 2 - The science of customer obsession
Voxeo Summit Day 1 - Extending your IVR investment to mobile
Voxeo Summit Day 1 - Extending your IVR investment to mobile
Voxeo Summit Day 1 - The Art of The Possible
Voxeo Summit Day 1 - The Art of The Possible
Voxeo Summit Day 1 - Prophecy log search
Voxeo Summit Day 1 - Prophecy log search
Voxeo Summit Day 1 - Customer experience analytics
Voxeo Summit Day 1 - Customer experience analytics
Voxeo Summit Day 1 - Communications-enabled Business Processes (CEBP)
Voxeo Summit Day 1 - Communications-enabled Business Processes (CEBP)
Voxeo Summit Day 1 - A view into the Voxeo cloud
Voxeo Summit Day 1 - A view into the Voxeo cloud
Voxeo Summit Day 1 - Lessons learned from large scale deployments
Voxeo Summit Day 1 - Lessons learned from large scale deployments
Voxeo Jam Session: What's New in Prophecy 11 and VoiceObjects 11?
Voxeo Jam Session: What's New in Prophecy 11 and VoiceObjects 11?
How Do You Hear Me Now?
How Do You Hear Me Now?
CCXML For Advanced Communications Applications
CCXML For Advanced Communications Applications
IPv6 and How It Impacts Communication Applications
IPv6 and How It Impacts Communication Applications
7 Critical Success Factors for Outbound IVR
7 Critical Success Factors for Outbound IVR
5 Questions When Analyzing Your Analytics Options
5 Questions When Analyzing Your Analytics Options
Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More
Serving the Social Customer: Scaling Your Support For Twitter, Facebook and More
Comparative ASR Evaluation - Voxeo - SpeechTEK NY 2010
Comparative ASR Evaluation - Voxeo - SpeechTEK NY 2010
Securing Unified Communications Systems
Securing Unified Communications Systems
Voxeo Summit 2010: Prophecy 10 - Unified Self Service
Voxeo Summit 2010: Prophecy 10 - Unified Self Service
Voxeo Summit 2010: Voxeo's Unique Business Culture
Voxeo Summit 2010: Voxeo's Unique Business Culture
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