1. VIPIN RAJAN PADIPURA
Operations Manager
A results-oriented professional with proven abilities in strategic planning,
managing projects, improving efficiency of operations, team building and
detailing project information to determine effective process for operations.
Able to identify areas of strength and weakness and implement company
policies, standards, changes in operation and systems that optimize
productivity. Demonstrated ability to motivate staff to maximum productivity
and control costs through the most effective uses of manpower and available
resources.
CAREER SNAPSHOT
 Diligent & self-motivated professional with
11 yrs. of experience in Business development,
Banking operations, Supervision and Quality
control.
 Deft in client interaction & negotiation,
creating & enhancing processes, quality
assurance, evaluation and selection of various
businesses.
 Significant experience in driving Operations in
sync with macro organisational plan.
 Results oriented professional recognized for
taking major initiatives, adapting to rapidly
changing environment and managing
operations.
 Skilled in team building and in implementing
employee involvement and quality control
programs to increase morale and performance.
 Experience in writing and delivering
presentations for executive meetings.
CORE COMPETENCIES
 Excellent people manager: Persuader, influencer, leader, negotiator and delegator.
 Implementing pilot processes & defining best practices for process support/documentation.
 Understanding operational processes and providing best solutions involving evaluation and
defining scope of processes; meeting deadlines without compromising quality norms and
adhering to SLA.
 Delegation of work to team members; mentoring teams and identifying training &
development needs for developing appropriate training programmes.
 Determining & documenting enterprise wide risk management procedures for an organization
and identifying key controls points.
 Highly analytical and detail oriented in approach with strong ability to adapt and handle risk
operating outside comfort zone.
 Well-developed communication skills with reputation of unwavering accuracy, credibility and
integrity.
 Hands on experience with reputed financial organizations with expertise in instant decision
making, data analysis and implementing quality services while understanding and meeting
business requirements.
 Systematic and organized with quick adaptability to changing trends and processes and
possessing exceptional interpersonal, communication and presentation skills, comprehensive
problem detection / solving abilities and a highly analytical bend of mind.
 Stakeholder management, Performance management, Vendor management, Team
management, Monitoring of KPI highlighting spikes and drops to ensure Resource & Process
management.
Areas of impact and contribution
includes:
 Business strategy
 Logistics management
 Vendor management
 Inventory management
 Change management
 Project management
 Operational management
 Process management
 Staff training & development
 Persuasive, influencing, leading,
negotiator and delegator
 Strong initiative
 Effective communication
 Process re-engineering
 Analytical and problem solving
 Conflict management

2. WORK EXPERIENCE
Ramniranjan Jhunjhunwala College, Ghatkopar West, Mumbai.
VISITING FACULTY Nov’15 – Till Date
 Visiting faculty for Bachelors of Banking & Insurance students for the following subjects:
o Entrepreneurship Management (S.Y. Semester – IV)
o Human Resource Management (T.Y. Semester – VI)
Start-up Company - Frugal Inc., Mumbai
BUSINESS MANAGER Jul’14 - Jun’15
Responsibilities:
 Identifying new sources and lines of product.
 Researching trends to identify most profitable product lines.
 Analysing website statistics to evaluate success of sales strategies and improve customer
experience.
 Creating and implementing business plans for online sales, and work with marketing
department to develop promotional strategies.
 Supervising staffs creating and maintaining company’s online sales website.
 Overseeing website design, processes, security, software, and servers, keeping technology up
to date.
 Developing and implementing the e-commerce strategy to maximize revenue and ensured the
highest standard of customer service.
 Managing and developing team responsible for e-commerce sales, fulfilment and selling
products.
 Being the final decision maker, in consultation with the Founder, for e-commerce policy
decisions.
 Managing the relationship with Founders, e-commerce vendors, payment gateway partners,
supply chain partners and technical team.
 Ensuring that the e-commerce elements on the web site are fully functional at all times and
meet customer needs.
 Interfacing with logistic (courier partners) partners to negotiate rates, service level & reporting
format.
 Being Finance manager, Supply chain manager and Operations manager as and when
required.
Notable Highlights:
 Founding member of 2 websites (www.mypetmylife.in & www.naaricare.com).
 Was appointed as Business Manager for managing 1st website’s e-commerce business and
based on performance was given the responsibility of managing 2nd website’s e-commerce
business.
 Successfully handled roles of Operations Manager, Finance Manager, Category Manager and
Supply Chain Manager.
Financial Institution - Citicorp Services (India) Ltd., Mumbai
OPERATIONS MANAGER May’05 - Sep’13
Worked with various departments:
 CTS Siebel CRM Group (Role – Operations Manager)
 Market Data Administration Group (Role – Operations Manager)
 Citi Vision Group (Role – Team Leader)
 Mumbai Client Metrics Group (Role – Team Member)
 Mumbai Information Services Group (Role – Information Specialist)
 Client Strategy Management Group (Role – Project Member)
Responsibilities:
 Monitoring daily operations to ensure a free flow process and supervising the execution of daily
tasks.

3.  Creating a strong workforce by developing competent individuals in the team.
 Carrying out assessment of the activities and performances of the team members.
 Setting goals and objectives for team members and ensuring that the laid down goals and
objectives are maintained by all team members.
 Giving useful suggestions to the management on improving the processes.
 Mentoring team members by observing their daily activities and assisting them in solving
complicated issues arising from errors in operations.
 Developing and enforcing sound policies and structures for the growth of the department.
 Overseeing the processes of various departments to ensure accuracy and accountability are
followed.
 Creating and implementing long term plans to ensure continuity of business operations in the
long run.
 Ensuring client data is protected from the public and secured against fraud by enforcing access
rights and verification levels.
 Developing back up plans to protect business operations in the event of major crises that could
impact the operations.
 Delegating tasks to members of the operations team.
Notable Highlights:
 Effectively mentored & managed teams in a 24*5 support framework
 Founding member of the Siebel CRM Group in Mumbai.
 Awarded the best employee for outstanding performance, streamlining newly setup process
and better management of the same.
 Recognized as the Best guide and trainer by team members.
 Successfully transitioned process to Budapest team
 Secured additional processes on basis of the excellent services and on-time deliveries.
 Designed Standard Operations Procedures (SOP’s) for complex tasks & evaluated them by
their performances.
 Established objectives and strategies in regard to operational structure.
 Explored new initiatives to provide a better service.
 Organized work shift roasters, ensuring coverage at all times.
 Ensured effective communication between all areas of Operations.
WORK EXPERIENCE (cont.)
 Financial Institution - ICICI Bank, Mumbai via M/s Sridar & Santhanam (CA)
SARBANES OXLEY PROJECT - LEAD MEMBER Sep’04 – Feb’05
 CA Firm - D. B. Shah Associates, Mumbai
AUDIT ASSISTANT May’03 – Sep’03 & Jun’04 – Aug’04
 Private Company - Harrison Cooling Towers Pvt. Ltd., Mumbai
ACCOUNTS ASSISTANT May’02 – Apr’03
PROFESSIONAL ENHANCEMENTS / CERTIFICATIONS
 E-MBA (PGCM) in Finance from Guru Nanak Institute of Management Studies (Matunga,
Mumbai)
 Six Sigma Green Belt from Indian School of Professional Excellence accredited by Lean Six
Sigma Standardization Association (LSSSA)
 MS Excel, MS PowerPoint, MS Access & MS Word
ACADEMIC QUALIFICATIONS
 M.Com. from University of Mumbai (2003-2005)
 B.Com. from Vivek College of Commerce, University of Mumbai (1999-2002)
PERSONAL DETAILS
 Address : F-1, Vinay Tower, Plot No.10, Lokhandwala, Kandivali (E), Mumbai- 101.

4.  Email : vipin1.padipura@gmail.com
 Mobile : +91-922 3444 322
 Date of Birth : 13th July 1981
 Languages : English, Hindi, Marathi and Malayalam
 Nationality : Indian