Presentation titled "Organic.Edunet Web Portal: User Satisfaction Analysis" EFITA 2011 Conference. Prague, Czech Republic, 11-14/7/2011

1. V. Protonotarios, N. Palavitsinis and N. Manouselis
Greek Research & Technology Network (GRNET)
EFITA 2011 Conference, July 11-14 2011,
Prague, Czech Republic

2. • a learning portal providing access to almost
11,000 quality digital resources on OA & AE
and green topics
• has more than 2,200 registered users
• features a multilingual user interface
• content can be retrieved using 4 different search
mechanisms

3.  2200 registered users
 almost 11.000 available resources
 11 institutional collections so far
*01/01/2010 -15/06/2011
 More than 44.000 visits from 160 countries
 182.300 page views
 ≈11.000/month , >360 per day
 almost 34.000 unique visitors
 75% new visitors / 27% direct traffic

6.  Based on WebQual questionnaire
http://www.Webqual.co.uk/instrument.htm.
 Includes 20 questions on usability,
design/appearance, usefulness & content
 Available online at http://www.ieru.org/organicsurvey
 200 results collected from March to August 2010

8.  Question 1: I find the Web portal easy to learn to operate
 Question 2: My interaction with the Web portal is clear and
understandable
 Question 3: I find the Web portal easy to navigate
 Question 4: I find the Web portal easy to use
 Question 5: The Web portal has an attractive appearance
 Question 6: The design is appropriate to an educational Web
portal

9.  Question 8: The content is adequate to support teaching of
topics related to Organic Agriculture and Agroecology
 Question 9: Provides believable information
 Question 10: Provides relevant information
 Question 11: Provides easy to understand information
 Question 12: Provides information at the right level of detail
 Question 13: Presents the information in an attractive format
 Question 19: The site has useful material that can be used
for educating young people on Organic Agriculture and
Agroecology

10.  Question 7: The Web portal creates a positive experience for
me
 Question 14: It is easy to contact the Organic.Edunet
consortium
 Question 15: My personal information feels secure
 Question 16: Creates a sense of personalization
 Question 17: Conveys a sense of community
 Question 18: I will use this Web portal in the future
 Question 20: My overall satisfaction from the Organic.Edunet
Web portal

11. results

12.  83,5% agree that the portal is easy to operate
 92% of the portal users liked their interactivity with
the portal

13.  87,1% of the users considered the use of the portal
more or less easy
 Does the Web portal have an attractive appearance?
95,1% agree!

14.  Provides believable information: 92,5%
 Provides easy to understand info: 96,9%
 Provides information at the right level of detail:
83,7%

15.  Presents the information in an attractive format:
86,6%
 The site has useful material that can be used for
educating young people on Organic Agriculture
and Agroecology: 93,7%

16.  The Web portal creates a positive experience for
me: 87,7%
 It is easy to contact the Organic.Edunet
consortium: 87,8%

17.  Creates a sense of personalization: 76,8%
 Conveys a sense of community: 81,3%
 I will use this Web portal in the future: 96,8%

18.  Usability and appearance of the portal
(Questions 1-6, 14, 16): more than 90% of the
participants found the portal easy to use, operate and
navigate.
 Appropriateness for educational purposes
(design and content) (Questions 8, 10, 19) :
more than 85% of the participants found the portal
design and content appropriate for educational
purposes

19.  Provides access to high quality and relevant to the
area of OA and AE educational resources (Questions
9, 10, 11, 12, 13).
Confirmed by more than 87% of the participants
 General positive experience from the
Organic.Edunet Web portal (Questions 7, 15, 17, 18,
20):
At least 85% of the survey participants were positive in
regards of each one of these questions.

20.  The vast majority of the participants were really pleased
with the various aspects of the portal.
 Feedback received used as a guide for revisions
 A portal has to remain attractive, so revisions are often
required
 The portal is constantly enriched with new resources

21. The work presented in this paper has been funded
with support by the European Commission, and more
specifically the project
“Organic.Balkanet - Developing the Skills of
Organic Agriculture Trainers for the Balkans”
(2009-1-RO1-LEO05-03584 / LLP-LdV-TOI-2009-RO-
008) of the Leonardo da Vinci Programme.