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Connecting undp ict news fall 2014

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Connecting UNDP through ICT is a newsletter highlighting enterprise ICT initiatives at the United Nations Development Programme to share with our strategic partners, stakeholders and clients.

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Connecting undp ict news fall 2014

  1. 1. UNDP Administrator Helen Clark asked us how we can work differently for more effective results (2014 Global Management Meeting). The answer is to work SMARTER, with more integration, innovation, and mobility as people work anywhere, anytime. She also asked how we can best align our programme and work successfully with partners. The answer is through openness and transparency, interoperable systems, cloud-based services, SMARTER meetings with external access for more partnerships and inter- Agency collaboration. In effect, we need to WORK SMART and BE SMART with Social, Mobile, Analytics, Real-time information, and Transformative technologies. The Connect 2020 Agenda for Global Telecommunication and ICT Development ITU member states just committed to work towards a shared vision of an information society, empowered by an interconnected world, where telecommunications and ICT enables and accelerates social, economic, and environmentally sustainable growth and development for everyone. With this in mind, we must work together to transform the organization. What can you do? Embrace the cloud, count on mobile applications and devices, and leverage the social and analytics technologies surrounding you. (continued page 2) Work SMART - Be SMART Bureau of Management - Office of Information Systems and Technology (OIST/BoM) Volume 9 Fall 2014 Connecting UNDP through Information and Communications Technology Work SMART - Be SMART ICT Support for Ebola Outbreak ICT Support for Programme Three New Things About Atlas Delivery 2014 | What's Next eRegistry Pilots and Rollout eRecruit - Pilots and Rollout UNDP Guatemala - 4 Programme UNDP DRC - Innovations UNDP Somalia UNDP Sudan and UNDP Libya UNDP Uzbekistan Global Solar Power Solutions Country Office-in-a-Box Ebola Support from GIA Global Two-sentence News Information Security Awards HLCM/CEB/ICT Network OIST/BoM Page 1 1 2 2 3 3 3 4 4 5 5 5 6 6 6 7 8 8 8 Inside This Issue UNDP Urban Partnerships in Poverty Reduction programme in, Dhaka, Bangladesh. Shirin Hamid with community leaders, in OIST/BoM visit in September to see what ICT needs there might be. ICT Support for Ebola Outbreak OIST/BoM, through our Global ICT Advisory unit in Copenhagen, and in coordination with the Security office, BCP team, and SURGE, has been proactively and tirelessly supporting the Ebola outbreak in Guinea, Liberia, and Sierra Leone, as well as preparing support to neighboring countries of the Democratic Republic of Congo, Senegal, and Nigeria. The team was fast to the draw, with a tiger team, solid plan, and timely equipment delivery by mid- September, to provide urgent support for resilient power and ICT services, including mobile solar power kits for individuals, high capacity solar power for offices, projects, and medical clinics. The first round of equipment was delivered within a week, with follow-up kits and deliverables of CO-in-a Box and an in-kind contribution from Polycom of videoconferencing Media Center kits (see article), and now up to 30 mobile-medical video Practitioner carts. By mid-November all ICT equipment and support were in place. Office staff say that this has been critical to maintain operations and communications. (continued p.6) 1 Rapid urbanization in Dhaka, Bangladesh requires ICT support for programme UNDP ICT Governance The Associate Administrator has tapped the next ICT Governance Group, representing Central/Regional Bureaux, Country Offices, and business. After bringing new members on board, next steps include assessing the impact of the Structural Review, re-prioritizing projects as needed, looking at ICT Innovation and Bring Your Own Device approaches to ICT assets, and aligning UNV's investment plan with UNDP's ICT Medium-term Investment Plan. Visit the ICT GG site.
  2. 2. (continued from page 1) Ente r p r ise ICT can drive this transformation with signal changes to its delivery, from more mobile support, cloud computing, BIG DATA to integrated, interoperable systems and innovative support for programme, as called for in the Strategic Plan. Shirin Hamid and team had the opportunity in September to visit two projects in Bangladesh, one that leverages ICT extremely well and one that is in need of more ICT support. The UNDP Urban Partnerships for Poverty Reduction Programme works with women living in extreme poverty who have taken control of their lives to earn money, ensure land grant rights, water, and electricity, shape their community, plan for future livelihoods, plan their futures, and secure Work SMART - Be SMART - ICT Support for Programme ICT News is available online (http://bit.ly/1B0a0xc) What's new in Atlas? Well, performance is very good (99.98% uptime), the rate of ticket resolution is high (84%), and recent upgrades pave the way for further enhancements. You might say Atlas is friendlier, with more mobility, more self-service, and has cool new stuff coming. Atlas Portal and CRM upgrades, completed May 2014, allow users to execute Atlas functions from mobile devices, and for the first time, allows for cross-application search and improved integration across Atlas. This efficiency gain supports an ever-increasing mobile workforce in UNDP, greater self-service, an improved user experience, and an opportunity to enable social collaboration capabilities. What's new? Some exciting developments are on the horizon, including automated finance updates, Hyperion financial management, external Access and eTendering. Here we will focus on three:  Atlas Talent Map  Project Closure  Global Travel and Expense 1. Talent Map, piloted in RBAP, provides workforce analytics and mentoring, social networks and knowledge sharing for problem solving teams. There are two levels of expertise, both Advisor and Specialist, with 40 expertise areas and five criteria for measuring skill levels: application of Volume 9 Fall 2014 their children's education. One of the refrains we heard was for more technology, whether through mobile phones, laptops and computers, Internet access, monitoring and reporting software, and information sharing sites. To this end, we are developing ICT signature services to bring ICT advisory support into the project planning cycle. We also visited the impressive Access to Information Programme of the Prime Minister's Office, where they are using SMART technology to support eServices for the rural and increasingly urban poor. Our mission for UNDP’s ICT is to serve our offices through a new service model that champions innovation and new trends. See our Innovation Inventory. Three New Things About Atlas knowledge; relevant degree; contribution to knowledge; innovative project design; and team management and resources. See Talent Map for more details. Rollout globally is slated for 2015. 2. Project Closure, piloted with OFRM in New York, enhances project closure processes (operationally and financially) by ensuring that POPP policies are adhered to, closure checklists are used, providing core indicators to reduce manual labor and ensure effectiveness, and that an audit stamp is applied for accountability. Rollout globally is slated for 2015. See Project Closure. 3. Global Travel and Expense, piloted in Georgia, Thailand, Nicaragua, Cambodia, and Chile, will mean retiring the use of purchase orders for travel in Country Offices. It involves extending the Travel and Expense module to Country Offices, who can raise travel requests after receiving quotes from a Travel Desk (Amex) or local agents. Once funds are committed and requests approved, the travel desk is notified through email to confirm bookings. The currency for payment is USD today, with local currencies to come). Rollout globally slated for 2015. See TE Rollout for more details. Korail residents can now read, but need tablets to excel! Global T&E: No more purchase orders for travel! Talent Map in Atlas (RBAP pilot; global rollout in 2015 2
  3. 3. What We Have Delivered 3 Volume 9 Fall 2014 content types, as well as rules-based routing: it can “auto-file” docs into the correct libraries, using customizable workflows for approval, review, distribution, and more. eRegistry means better document management by filing documents in the right places and locations. This new system extends UNDP content management capabilities inherent in Intranet sites and your new OneDrive for Business 'dropbox' for temporary and working files. eRegistry, like Intranet sites, make filing corporate assets a cinch! The business value is having an automated process, time savings, as well as organized archiving of our institutional memory. For more information, see eRegistry. eRegistry The Strategic Plan stresses that UNDP will make better use of ICT solutions to enhance business analytics, increase productivity, reduce transaction costs, facilitate sustainability as well as provide direct programme/project support. The ICT Medium-term Investment Plan 2014-2017 and its resulting roadmap with prioritized projects takes up this goal around business work areas of Openness and Transparency, Knowledge Mobilization, Intelligence, Talent Management, Process Integration, Resilience, and Social Engagement. Structural Change Impact? ICT Roadmap 2014-2015 is still on target with 26% completed, 28% in progress, 46% impacted by Structural Change, for reprioritization. ICT projects are monitored and evaluated within the OIST/BoM projects area of the Enhanced ERBM platform. Where's eRecruit? It's Coming! End-to-end talent management is coming with pilots currently in HQ, BES, JPO, Vietnam, Kenya, Chile, Afghanistan, Thailand (Bangkok), Panama, Egypt (Cairo), Sudan, South Sudan, Lebanon, Bangladesh, Moldova, and Myanmar. The recruitment tool creates vacancies, has central job approval and a Candidate Gateway, screening applicants (online screening, long list, short list); handling Interviews, and providing an Applicant Detail Report. eHire's straight- through process creates Request for Personnel Action (RPA), prepares offers, basic hire and data transfers to the HCM module for personal data, contact details, and job data. Coming in 2015! The business value is a far more streamlined system saving hundreds of hours of manual processes and a place to store and leverage our UNDP expertise. eRegistry Manager page in UNDP Argentina ICT projects will be monitored and reported on in the corporate Enhanced ERBM platform 1. ICT Medium-term Investment Plan - Roadmap 2. Country Office-in-a-Box - Ebola Support 3. Solar Power Solutions 4. Managed Print Services (less paper!) 5. Atlas Refresh - People Tools upgrade 6. Information Security - ISO 27001/ISO 9000 7. Cloud computing and VSAT LTAs 8. ACP Online - External use 9. 166 CO Intranet sites provisioned 10. 146 UNDP public websites deployed 11. COs on improved LTA VSAT services 12. Enhanced ICT service delivery model What We Will Deliver 2015-2016-2017 Service Delivery Brochure: What We Do Journey to the Cloud - Services Evolution The eRegistry component of the Intranet is now being piloted in Afghanistan, Argentina, Kenya, Peru, Morocco, and Turkey, scheduled for global release in 2015. Key capabilities include registering and managing documents that are received in physical, paper format, as well as emailed documents and email body content. eRegistry lets you route and track documents to ensure the proper person is notified to take the appropriate action. Its automation replaces paper-based routing with electronic routing and converts scanned documents to text, readable with Optical Character Recognition (OCR) for searching. Documents will be auto-tagged with default UNDP metadata and UNDP document How can ICT contribute to the:
  4. 4. Patrol cars become mobile police stations with laptop connected to geo-referencing software, facial recognition software, stations and situation rooms, and an integrated information database. 4 by Carmen Lucia Morales Hernandez Head of Communications Unit, UNDP Guatemala Citizen Security in Guatemala After 36 years of internal armed conflict, the decade following the signing of the Guatemala Peace Accords in 1996 focused on supporting the implementation of the peace agenda, including demobilization, disarmament and reintegration of ex- combatants (DDR), and the adoption of military, police and judicial reforms. In the last decade the information age and ICTs have brought about new opportunities to enhance the delivery of security services and boost governments’ efforts to tackle violence and crime. UNDP’s work has focused on establishing a single technology platform to generate and process data from various entities in charge of fighting violence and crime. UNDP, including the ICT unit at the office, worked with the Ministry of Interior to build the infrastructure required, including reengineering back office servers, Volume 9 Fall 2014 Box for lean, green core ICT services and office risk mitigation. Other innovations from the office include solar power setup, increased connectivity, Intranet site use as well as (a) Mobile money; (b) HACT database; (c) Contract management system; (d) Atlas of renewable energies UNDP Guatemala - Fighting Crime through Innovation and Technology installing a PBX for all Ministry of Interior entities, replacing the core LAN, installing a networking cabling system, equipping a situation room for higher command, installing laptops in police cars, creating a data warehouse and acquiring software for the analysis of criminal structures. The program has also enabled the implementation of a web geospatial information system (GIS) capable of displaying data in a browser, integrating camera monitoring systems and creating statistical reports and thematic maps to improve the management of information, thus generating intelligence that can help plan solutions according to real-time events, trends and citizen demands. Thanks to close coordination between the National Police and the Public Prosecutor’s Office, the country has made significant progress in improving criminal investigation and prosecution. For instance, impunity rates for crimes against life in the metropolitan area have dropped from 95% in 2010 to 72% in DRC Innovation team - (front from left) Mutembo Mfabule, ICT; Anastasie Limboto, Governance, Amadou Sow, ICT; Clarisse Museme, Communications - (back from left) Olivier Kabongo , Legal; Judée Badibanga, Oversight; Gastoon Osango ,Legal, Yahya Ba, Country Director Operations; Abdourahmane Dia, Finance; Nicaise Kogboma, Finance, Stephane Lombela, Procurement UNDP Democratic Republic of Congo - Energy, Infrastructure, Mobility, and Innovation The DRC office, benefiting from a recent ICT mission with the Global ICT Advisory unit of OIST/BoM, but also actively developing innovative solutions over 2013-14, speaks of the value of ICT in optimizing business, service delivery, support for programme, and crisis prevention efforts, including effective business continuity and disaster recovery. Yerim Fall, RBA Regional ICT Coordinator, joined Amadou Sow and the DRC ICT team in September to provide an ICT assessment and overhaul of core systems and services. They worked with business stakeholders to identify challenges for improvement. During the assessment, measures were taken to provide support for an Ebola outbreak, involving business continuity as well as installing a Country Office-in-a- (which was recently featured on the UNDP corporate website); and e) Fleet Management System (the first one in UNDP). See article with comprehensive list of innovations and look for an upcoming Our Perspectives blog with Moustapha Soumare, Deputy Special Representative of the Secretary General. 2013. Between 2003 and 2009, the homicide rate dropped from 49 to 34 per 100,000, and has remained at that level up to now. UNDP Guatemala now supports the Ministry of the Interior and National Office of Human Rights, other Guatemala innovations in the UNDP ICT Innovation Inventory. See full story in English and in Spanish at UNDP Guatemala website.
  5. 5. Harnessing the Power of the Sun - UNDP Somalia 5 Volume 9 Fall 2014 UNDP Libya has about 70 staff in the Tripoli office, including all project staff, supporting development projects in a challenging environment. The CO ICT team is providing support with just one 1 ICT Assistant (the ICT Manager post is vacant). With some connectivity and network issues, an ICT assessment mission was undertaken in June. George Awiada, ICT Manager, UNDP Sudan, traveled to Libya to assist in a re-evaluation of the office internet service provider and VSAT service arrangements to optimize office performance and availability. The Global ICT Advisory unit in Copenhagen assisted in setting up and managing the assessment, which involved a site visit to see the data center, review VSAT, ISP and Voice-over IP configurations. While copper cable from the ISP provider has a symmetric dedicated 2Mbps Internet link and a backup VSAT with 20Mbps uplink and by Danielle Botti, Communication Specialist, UNDP Somalia In the city of Burao, electricity is provided by a number of private companies using generators that consume a lot of fuel, making it one of the most expensive commodities in Somaliland. Although many development improvements have been made since the end of Somalia’s bloody civil war, electricity remains one of the main challenges to both development and investment as people struggle with lack of access to power sources, frequent power cuts and high electricity costs. To help address this critical energy issue, UNDP and the Ministry of Health teamed up to find an UNDP Sudan Helps in Libya and with a Crisis Heat Map 6Mbps downlink, limited global VSAT IPs meant that the backup VSAT link was not being fully utilized. The Link Load Balancer was adjusted during the mission to maximize performance and availability. Some UNDP Libya staff in Tripoli received new laptops and MS Office 365, and the office has a new Polycom HDX8000 for its videoconferencing. Other recommendations include installing a Country Office-in-a-Box to streamline networking and virtualize servers, installing virus protection, and including all staff and users in the same Active Directory for integrated communications and management. The office requires greater ICT resource capacity as well as improved operations and maintenance for the new IP-PBX and a data center makeover (fire, water, wiring, etc.). In addition, it was suggested that all BCP staff should have 3G functionality for crisis situations. Crisis Mapping - UNDP Sudan The Crisis Prevention and Recovery unit of UNDP Sudan has developed a platform for crisis mapping with ArcGIS, open data and knowledge management. See presentation. Fast and Paperless Procurement in UNDP Uzbekistan UNDP Uzbekistan implemented an online system for electronic submission of micro-purchasing cases to replace paper- based manual documents with e- documentation and online approval mechanisms similar to ACP Online. This means no paper, no overhead with archiving, retention and ensuring safety of records, and radically reduced time required to complete a case: from several days to few hours. It also means less travel for project staff - less fuel consumption, less time for travel, and full accountability for all: every aspect of case processing is documented including the time spent by each party involved. See full details at Teamworks. energy-efficient way to reduce electricity costs and improve health services. Installing solar panels at the hospital produces enough electricity to cover nearly 75% of the hospitals’ needs, providing the constant power needed to keep the life-saving services working. This renewable green energy that contributes to a safer environment, reduces pollution, supports the hospital to be sustainable, uses clean energy and serves the needs of the community with the provision of a long term uninterrupted energy system. Read the whole story here.
  6. 6. The UNDP Office of the Future can continue to drive development with lean and green ICT, cloud-based systems and services, an energy-efficient, paperless and wireless office infrastructure, and leasing models for office assets. A key component is Office in a Box, which aims at providing a modular solution to offices and calls for a compact, transportable rack with ready- mounted active and passive equipment. The key to the next generation of office solutions is a green and inter-Agency- oriented, integrated hardware platform built to last, supporting networking, collaboration, storage, computer, 6 Country Office Initiatives - Country Office in a Box: Cloud Ready! Volume 9 Fall 2014 Cloud Journey, Stop 2: Collaboration and Productivity operations systems both real and virtual plus an application environment. The first phase of the Office in a Box rollout has focused on IP telephony components, for Country Offices in Zambia, Sao Tome, Mali, Togo, Nigeria, Fiji, Saudi Arabia, and South Sudan. Lesotho, Solomon Islands and the Democratic Republic of Congo are planning to implement Office in a Box with server blades, and there are a few more expressions of interest from offices. See the Office in a Box setup for more details, the UN City article, and the CO-in-a-Box brochure. Global ICT Advisory unit in Copenhagen with a CO-in- a-Box, for to Liberia in support of the Ebola outbreak UNDP successfully delivered its first milestone in the cloud computing project in June, with all UNDP email accounts and MS Lync hosted with Microsoft Office 365, with up to 60% savings on your MS licensing costs over the next five years. We envision that productivity gains will be even greater. We are now entering Phase Two, with the release of Microsoft (OneDrive for Business) and productivity tools (Office 365 applications - Word, PowerPoint, Excel, including OneNote). By November, we had over 13,000 active accounts (63%) with the new capabilities, which of course then need to be understood and valued. See the Cloud Blog for more details on the rollout. . Other Fantastic ICT Initiatives  UNDP Bhutan UN House  UNDP Nepal Intranet  UNDP Pakistan Programme Support Cisco Integrated Service Router 2900, for organizations with up to 1000 employees, offers premium data, voice, video, connectivity, applications, and security on a single platform. Enabled by virtualization technology, offices can integrate tools, reduce total costs, and improve staff productivity. ICT Support for Ebola Outbreak (continued from page 1) Support is in progress in Guinea- Liberia - Sierra Leone, as well as DRC, Senegal, and Nigeria, and if needed, Ghana, Guinea Bissau, Togo, Benin, and Burkina Faso. Equipment provides urgent support for resilient power and ICT services, including ICT advisory support and:  Mobile solar power kits for individuals  High capacity solar power for offices, project sites and medical clinics  Country-Office-in-a Box infrastructure  Polycom in-kind contribution of video- conferencing Media Kits and Practitioner Carts for mobile and medical use  Airbus/Astrium in-kind contribution of services Speed of delivery has been impressive: • First delivery to Tier One COs: One week from initial mobilization • Follow-up deliveries to Tier One and Tier Two COs: One month (videoconferencing and CO-in-a-Box) • By mid-November all ICT equipment and support were in place. Office staff say that this has been critical for operations and communications. See UNDP Ebola hub page and Solar Power for Countries Affected by Ebola How would UNDP offices benefit from solar power? Countries that use diesel generators are greatly dependent on diesel prices. Switching to solar power reduces volatility towards fluctuation in diesel prices and diesel shortages. Abundant hours of sun in African and other countries allows maximum utilization of solar power to ensure that COs will have electricity in emergency situations. Gerald Demeules of the Global Advisory unit (GIA) presented this case--together with the CO- in-a-Box in November at a RBA Operations Manager Workshop in Johannesburg, together with an innovations talk presented by DRR Yahya Ba, from DRC. See presentations GIA and DRC. Global Solar Power Solutions See Solar Power brochure and SmartFlower solutions
  7. 7. UNDP Kazakhstan - Green ICT. We're continuing our migration to the cloud. Our green ICT strategy (see our presentation to staff) ramps up starting in November including monitoring printing services, green ICT procurement, effective energy saving, and green ICT disposal. We are preparing for relocation to the new UN House at the end of December 2014. Yevgeniy Beloussov, ICT Associate (left, with Rinat Kabdrakhmanov, right). UNDP Belarus - Bring Your Own Device. UNDP Belarus - Bring Your Own Device. We recently answered the question of personal laptop use in the office by leveraging the Gartner for IT Leaders Toolkit with a Bring Your Own Device (BYOD) policy template modified to address user needs. The template was adapted to our demands, especially regarding personal notebooks/laptops with their longer life and increased usage complexity. We are implementing «guest Wi-Fi» that makes the office infrastructure more secure, separating Wi-Fi guests (including personal devices) from the LAN network. Thanks to the Country Office Support site and CO Library, with its comprehensive source of supporting information, including policies, procedures, template and Wikis. Two-sentence News from Country Offices See ICT Workshop Video Interviews A and Video Interviews B. UNDP Columbia - CO Intranet Site: 3-Step Procurement. We have been using Infopath and Nintex Workflow forms to create a three-step procurement process (see overview) for projects (for new contracts, renewable contracts, and direct contracts). With this tool, notifications go automatically to requestors as well as assigned buyers, with pubic and private views of process status. Contracts can then be monitored by End Date with email alerts to supervisors and assigned buyers, also with pubic and private views of contract status. The added value is the statistics: 1546 acquisitions planned in 2014, 1168 procurement processes requested by projects, and 960 contracts managed in ISK. Carlos Velandia, ICT Manager Carlos Velandia, ICT Associate UNDP Bhutan - Programme Support. We have some ICT for development projects underway, like Youth@Work Bhutan, an Online Game Platform to Source Solutions for Youth Unemployment from the Public and Virtual Zomdu, bringing Parliament to the People of Bhutan. We have a parliamentary project where UNDP Bhutan is helping revamp the website for parliamentary houses. The development work is outsourced and we are actively involved in giving technical guidance. Ugyen, ICT Manager 7 UNDP Guyana - IP Telephony - We've completed implementing a Cisco UC500 IP voice system, providing enhanced features and functionality like better conferencing capabilities, full-featured voice messaging with more voicemail capacity, email notifications, music-on-hold, auto-attendant and built-in cost-saving SIP trunking (for VoIP calls). The system comprises 8 external lines, 40 extensions, 3 analog extensions, and integration with our Primus VoIP service. This project included a LAN upgrade, Voice VLAN, and Quality of Service to prioritize voice traffic for good call quality. Sherwin Clarke, ICT Manager UNDP Indonesia - Service Requests. UNDP Indonesia is developing a “One-Click-Service” request application. The application will be a tool for Country Offices for automatic billing, recording/tracking service requests from projects and other UN Agencies. The application will also show a dashboard and status of each service request, including billing. It was funded by RBAP through its Innovation Fund (see details in Innovation Inventory). See also the One Click Campaign video. UNDP Belize - UNDP Belize –We have joined the cloud and enjoying the benefits. UNDP Belize has successfully completed Phase I and Phase 2 of the much-anticipated Cloud Computing project. With the introduction of One Drive for Business as part of Phase II, users are really excited about the many benefits that this offer and can now work and collaborate anywhere, anytime!!! As one user puts it, we have an “ease of access to documents outside the office and regardless of which machine is being used.” Omar Gale, ICT Associate and Management Support Associate Volume 9 Fall 2014 UNDP Somalia. The year 2014 has had its share of challenges as well as opportunities. Following the re-opening of our Mogadishu office in April, we deployed an interagency Guest House booking system managed on behalf of Somalia UN agencies for international staff based in Mogadishu as well as staff going on mission. We successfully migrated our users to the cloud and are planning rollout of Office 365 and One Drive for Business. Carey Karani, ICT Manager UNDP Kenya - Productivity. Our Registry focal point and ICT staff are piloting eRegistry (scanning to eregistry.ke@undp.org), while HR and ICT staff involved in the pilot of eRecruit will soon be testing eHire. We are working to migrate all unit shared drives to the Intranet site, and are activating user accounts for OneDrive for Business and Office 365. We have a number of cloud champions to ensure the implementation of OneDrive for Business is successful! Anabel Siongok, ICT Analyst UNDP Saudi Arabia - Lean ICT - The office has finished revamping the CO ICT infrastructure, replacing network devices, UTP cables, and installing a new IP telephony system. OIST, GIA and our Regional ICT Coordinator were helpful in preparation and implementation. As a result, ICT services in the office are now faster, more reliable and stable, providing a better working environment and an increase in productivity. Sammy Faisal, ICT Manager
  8. 8. Polycom LTA and In-Kind Contributions to Ebola Chief Technology Officer Shirin Hamid signing Polycom LTA with Barry Morris, President, Public Sector, Polycom; with Manish Pradhan, Manager, Global Telecommunications Services, OIST/BoM CEB ICT Network - Geneva 24rd Meeting - November 2014 Recent sessions of the Chief Executive Board bodies (HLCM, HLCP and UNDG), along with a joint session of the HLCM and HLCP, have highlighted transformative shifts required by organizations of the UN system in order to fully support the post 2015 agenda. The key objective of this workshop was to assess the UN system’s ICT ability to support transformation to become fit-for-purpose, with DESIGN THINKING principles, building on the ICT Strategic Framework (see image below). Outcomes (see Agenda) included: 1. Collaboration: Linkages for effective collaboration. 2. Processes: innovations to drive efficiencies and optimized business processes. 3. Data: ICT to support data- driven decision-making, a fundamental component of the post 2015 development agenda. 4. Connectivity: ICT infrastructure enhanced to meet emerging demands. 5. Crisis and risk management: Responding to emergencies including a secure ICT that protects applications, data human rights, privacy and trust. The sessions underscore the need for organizations to be agile, innovative and results-oriented. CSO50 Award for 2015 Information Security Awards and Honors UNDP's information security programme was honored with the CSO50 award from Chief Security Officer (CSO) magazine as a top global 50 information security organization for 2015 (with Computerworld Honor 2013and CSO40 in 2014). UNDP’s information security incident response team has also met the requirements and been accepted for membership into the Forum of Incident Response and Security Teams (FIRST). Paul Raines, UNDP Chief Information Security Officer, participated in the CISO Platform Summit in Mumbai, India from Nov 20-21. attended by 250 information security professionals. Paul 1) spoke on a panel discussing how to address security issues with executive management 2) gave a 1 hour workshop on how to organize a Security Incident Response Team and 3) spoke about advantages of following both ISO 9001 and ISO 27001 in organizational security programmes. Welcome new members to OIST!  Manuel Fernandez, Operations Manager  Tala Hussein, Quality Assurance Specialist  Bhanu Shrestha, Portfolio/Budget Analyst  Rogelio Alba, Global App Support, Panama  Rodrigo Ezcurra, Global App Support, Turkey  Arturo Elias Torres - MSC support team Volume 9 Fall 2014 OIST team at Divali celebration in October: The best of the best! Fit for Purpose - Certifications Jyoti Bali has received the Chartered Institute of Public Finance and Accounting (CIPFA) certification in Financial Accounting. Blessing Kabasa has completed PRINCE2 Certification: Practitioner Level and now has started a MSc in Programme and Project Management. Congratulations to Anil B. and family! Aarush Bandapally, 11/3/2014 6 p.m. NYT, at a happy 8 lbs, 9 oz! We would like to congratulate Jyoti and Blessing on their success. A job well done! On Leadership. Thanks to our supporters for perseverance through a challenging time. It’s your dedication that ensures our success. Here's a note from Kofi Annan on leadership from the Financial Times, where he says ‘leadership arises not from your position but from your actions.” It's our teamwork and innovation that make the difference. See Shirin's keynote speech to the CTO in Bangladesh in September 2014. ON LEADERSHIP 8 DESIGN THINKING