7. • When people and
organizations focus primarily
on quality, quality tends to
increase and costs fall over
time.
如果关注质量,那长期来看质
量会提升,成本会降低
• However, when people and
organizations focus primarily
on costs, costs tend to rise and
quality declines over time.
1982 如果关注成本,那长期来看成
本会提升,质量会降低