1. WARREN L. JESTRE
Email Add: firstname.lastname@example.org
To obtain a position in a field where I can contribute my professional experience, skills, and knowledge
while having an opportunity for career growth and advancement.
AREAS OF STRENGTH
Excellent oral and written English communication skills
Ability to work under multi-cultural and performance driven environment
Fast learner and can do multi tasking
Highly motivated individual with great sense of responsibility
Strong leadership skills, Team player with willingness to learn
With background in marketing, purchasing and business management
With UAE Driving License
Al Seer Trading Agencies
Sales Representative July 2013 – April 3,
Responsible for achievement of set growth, distribution and visibility targets in line with the
brand objectives in the assigned customers.
Periodic review of performance and propose, discuss/agree customer specific business
development plans with the outlet Managers.
Ensure prompt listing of new products in line with POP Objectives.
Ensure stock replenishment through timely order processing and close coordination with the
logistics delivery team.
Responsible for maintaining Factbook containing Sales targets, MSL List,Planograms, Customer
and Trade information.
Monitor and coordinate the day to day merchandising priorities and provide on field
coaching and mentoring to achieve business objectives.
Al Seer Trading Agencies
Sales Order Processor January2009 up to June 2013
Processing L.P.O. (Local Purchase Order) received from the customer.
- Responsible for encoding the ordered product/SKU’s in the SAP system.
Assist in checking the status of the order and its delivery.
Assist in monitoring and allocation of the stocks.
Coordinate with the salesman for telephone order processing.
Responsible in keeping copy of key accounts LPO and properly documenting all transaction
Giving initial information about the product and terms of payment for potential customer.
2. Handle and respond to existing product queries from clients and sales department.
Coordinate with the Logistics for the delivery of the processed LPO.
Maintaining a comprehensive status and lists of key accounts LPO's processed daily.
Coordinate with finance department for pricing and trade deals approval.
Provide feedback to the sales manager, logistics finance manager with respect to number of
order per day and its total value.
CSHK Dubai Contracting LLC
Document Controller November 2007 – January2009
Log incoming and outgoing documents, stamp and date.
Assign specific master series numbers for outgoing and incoming documents.
Preparation of all submittals, RFI’s, and other documents for approval and sending.
Responsible in maintaining and updating Database to control the development of all
incoming and outgoing communications, such as submittals, letters, faxes and memos.
Coordinate with proper department to ensure that all required documents are submitted on
time, properly identified, status is indicated and is delivered according to Document Process
Monitor and update the status of all technical documentation.
Provide assistance in the preparation of documents such as Technical Submittals, Quality
Manuals, Quality Records, etc
Coordinate with Subcontractors/Suppliers for the submission of submittals and other technical
Philippine Long Distance Telecommunications Company- PLDT
CUSTOMER SERVICE-TECHNICAL SUPPORT January 2006 – September 2007
Provide exceptional customer service to clients by identifying, analyzing and giving step-by-
step instruction to solve their internet service/online internet access problem
Handled and resolve issues concerning:
Sales, Pre-sales & After sales concerns
Interact with customers via phone and email in a polite, friendly, service and results-oriented
manner and ensure that all queries are responded within specified time frame
Troubleshoot, research, diagnose, document, and resolve technical issues surrounding all
version of WINDOWS application and internet service
Properly document all interaction with customers in Technical Support Database and if
needed, escalate them to appropriate departments to ensure resolution
Provide recommendations and feedback on the agents' performance, readiness and overall
rating that will serve as the basis for their retention, re-training or individual coaching
Assist in developing and implementing training modules for quality assurance & imparting
these modules to the agents through coaching or training sessions
Awarded Quality Assurance Top Agent for 6 months for attaining highest level of customer
service and overachieving quality standards among all company agents
Received Commendations from Quality Assurance Staff/Supervisor and Customers
Quality Assurance Golden Achiever for achieving & maintaining highest level of customer
Appointed as adhoc Quality Assurance Assistant
Appointed as adhoc Training Assistant
3. EDUCATIONAL BACKGROUND
Bachelor of Science in Business Administration - MAJOR IN MANAGEMENT
Adamson University - Philippines (2001-2005)
Familiarity with Windows 98,2000,2003,2007,NT,XP, and Vista versions
Highly proficient in Microsoft Office applications (Word, Excel, and PowerPoint, Adobe)
Expertise in using Cosmo call agent, Avaya system, B2B System and SAP System
Knowledgeable in Troubleshooting, TCP/IP configuration, DHCP and PROXY configuration
Excellent typing/encoding skills/speed
Birthday: November 11, 1983
Civil Status: Married
Religion: Roman Catholic
Language: English, Tagalog
Visa Status: Employment