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Slide Objective: To show how guests can customize their stay with enhancements Talking Points: Provide two areas on the primary booking screen, showing customers where to view packages – using links and images to highlight the options, and working the cost into total stay price Play up instant gratification and increase sales while the customer is still in purchase mode Don’t leave revenue on the table – hotels can take advantage of the booking engine real estate, and offer enhancements that allow customers to truly customize their stay experience Transition: Now that the customer has selected their room, rate plan, and enhancements, they proceed to the check-out process. After the complete their reservation, they have the opportunity to share their reservation through social media.
Slide Objective: To highlight channel management and PMS integration Transition: Let’s take a look at our ChannelDirect and PMS integration products and see how they can help drive reservations and increase profitability for your property.
Slide Objective: To highlight key features and functions of iHCD and PMS integration Talking Points: Follow points in slide Transition: To fully maximize the power of our integrated solution, you need to connect your PMS to iHotelier through TC’s PMS interface. TC offers different PMS interface options to meet the unique needs of your hotel.
The first and second tab: it’s a guest with an opinion, Back in the days the relationship between a guest and a hotel manager was simple. If the guest had a problem he/she would come to the reception desk and complain. The hotel manager would try to resolve the problem and if he didn’t succeed, than the damage of a not soled problem would not further spread then the family and friends of this guest. Third and fourth tab: Nowadays the relationship is more complex. Guests don’t talk to the hotel anymore…..they talk about the hotel on internet, without informing the hotel manager. Furthermore they ‘talk’ in different languages and at different sources (not only review sites, but also social media). It’s so difficult for managers to keep up. Fifth tab: at Olery they say:” draw a line, so you know about everything that is said online’. It’s up to the hotel managers how to respond.