Quick Reference Guide: Shared Hosting

Quick Reference Guide:
Shared Hosting

Shared Hosting
Quick Reference Guide

TABLE OF CONTENTS

GENERAL INFORMATION ...........................................................................................................................................2

WEB SERVER PLATFORM SPECIFIC INFORMATION ..............................................................................................2

WEBSITE TRAFFIC ANALYSIS TOOLS ......................................................................................................................3

DETAILED STEPS ON HOW TO PUBLISH YOUR WEBSITE.....................................................................................6

FREQUENTLY ASKED QUESTIONS .........................................................................................................................13

1. Do you offe r ColdFusion, ASP and/or other server s ide scr ipting languages? .............13
2. May I hos t adult content? ..........................................................................................................................13
3. Wh a t da tabas es do you s upp or t? ..........................................................................................................14
4. Wh a t is the co nnec tion s pee d o f th e sha red we b ser vers? .....................................................14
5. D o y ou o f fe r s t r ea m ing me di a or R e al A ud io /V i de o? ...................................................................14
6. H ow o f ten d o you bac k u p? .......................................................................................................................14
7. D o y ou a l low te ln e t ac c es s ? ....................................................................................................................14
8. Can I setup Anonymous FTP access ? ................................................................................................14
9. I s th ere a m i ni mu m c o n tr ac t p er i od f or yo ur w eb h os tin g s o lu t ions? .................................15
10. I s d oma i n r e gis t r a t ion i nc lud ed in y o ur w e b h os ti ng s o lu t io ns ? ......................................15
11. Wh a t are Fr on tPag e Se r ver Extens io ns? .....................................................................................15
12. W h a t is y ou r t r a f f ic a ll oc a t io n? .........................................................................................................15
13. Wh a t is s ha red w ebs ite hos ting ? ......................................................................................................16

MWEB Business 1 Version: 02/290304
www.mwebbusiness.co.za Copyright © MWEB Business

Shared Hosting

GENERAL INFORMATION

T y pe o f H os t ing : W e bsi t e H os t in g In a S h ared S er v e r E n vi r on me n t

P l a t for ms A v a i lab le : M ic r oso f t & L in u x Pl a tf or ms

Pack ages Ava i lab le : 1 0 M B & 50 M B W eb H os t in g Spac e

Inc luded In the Packages : Bas ic We bs i te Sta tis tics
Micr osoft Access D a tabase - ( M icr osoft Pl atfo rm Only)

O p tiona l Extras : A d di t io na l 1 0M B Sp ace B loc k s
(H os ting , SQ L & MySQ L Spac e)
A d di t io na l 1 00 MB S pace B loc k s
(H os ti ng On l y)
Micr oso ft SQ L Da ta bases
L in u x M y SQ L D a ta bases
A d v ance d W e bsi t e S ta t is t ic s

Monthly Traffic Allocation: 2 00 MB o f F r ee Mo nthl y Tr a f fic
A d di t io na l T r a f f ic B i lle d At R 0 .50 per MB

WEB SERVER PLATFORM SPECIFIC INFORMATION

M icr os oft En vir o n men t

O per ating Sys te m : Micr oso ft W ind ows 20 00 Ser ver

W e b S er ver So f tw ar e : M ic r oso f t In t er n e t I n fo r ma t io n Se r vic es 5 .0


Shared Hosting

W EB SER VER PLA TFOR M SPECIF IC IN FOR MAT ION (CO NT INUED…)

O ther So ftwa re Ins talled : SAF ileu p
ASP To Email
P E R L ( Ac t ive S t at e 5 .6 )
Co ld Fus ion 5 .0

L i nu x En vir on m ent

O per ati ng S y s te m : R e d H a t L in u x

We b Ser ver So ftw are : Ap ache

O ther So ftwa re Ins talled : PERL ( La tes t Sta ble Re le ase)
PH P (L atest Stab le R eleas e)
F oru m
G ues t Book
Site Search Fac i lity
C lose d U s e r Gro ups

WEBSITE TRAFFIC ANALYSIS TOOLS

B as ic w e bs i te s t a tis t ic s ( Tr a f f ic a na l ysis ) ar e pr o vi ded on bo t h o ur Mic r oso f t an d L inu x
p la t f or ms fr ee o f c ha r g e . I n ord er to ac t i va te th is , p le as e s e l ec t “ B as ic S i te S t a t is tic s ” o n
th e or der fo rm.

Bas ic s ite s tatis tics consis t of the following:

• Pa ge Views O ver T ime
• T op Pa ges
• Ad ver tis in g
• H i ts O ver T i me
• Visitors Over Time
• Top Visitors
• Top R eferrers


Shared Hosting

• T op Bro w s e r s

T o access yo ur we bsites bas ic sta tis tics , po in t your br owser to
h ttp: //w ebs tats .MW EB .n et a nd typ e the W ebs t a ts usern am e an d p as s w or d pr o vi ded on
yo ur we lcome le tter .

A d v ance d s i te s ta t is t ic s c a n be p r o v ide d as a n op tion al e xtra to either o f th e Webs ite
Hos tin g pro duc ts ( Both 1 0 & 50 MB) . We u tilis e th e W ebT re nds Rep or tin g Su ite to
p r o v ide y ou w i th a vas t ar r a y o f w e b an al y t ica l in fo r mati on .

T o access yo ur a d vance d site s ta tis tics , poin t yo ur brows er to
h ttp: //w ebs tats .MW EB .n et a nd typ e the W ebs t a ts usern am e an d p as s w or d pr o vi ded on
yo ur we lcome le tter .


Shared Hosting

A d v ance d s i te s ta t is t ic s c o nsis t o f t he fo l low ing :

G ene ra l Sta t i st ic s C o m m erc e T re nd s Pages
Pa ge Views O ver T ime Analys is T op Pa ges
T op Pa ges Sh opp in g Ca r ts T op D oc ume n ts
Ad ver tis in g M ar k e t in g C a mp ai gn D yn am ic Pa ges a nd
H i ts O ver T i me Referrers F or ms
Visitors Over Time Pro duc t Cate gor ies T op C on ten t Grou ps
Top Visitors Pro duc ts T op En tr y Pa ges
Top R eferrers L eas t Re ques ted En try
T op Bro w s e r s Pa ges
T op Exit Pa ges
Single Access Pa ges
By Views Over Time
Paths Files Pa ra met er An a lys is
Top Pa ths Through Site By Hits Over Time By vis i ts
T op D es t i na t io n Pa ths T op D ir ec to r i es By Hits
T hro ugh Site M o s t D o w n l o a d e d F il e s 2D UR L Par ame t er
Mos t Accessed File Types Analys is
Mos t Up lo ad ed Files
T op En tr y F i les
L eas t Re ques ted En try
F i les
Adve rt ising V i s it o r s D e m og ra ph i cs
V i ews a nd C lic k s T op V is i t or s T op G eo gr a ph ic R eg io ns
Ad ver tis in g vi ews New vs . R et ur n ing M os t Ac ti ve C oun tri es
Ad ver tis in g C licks Top Au thenticated No r th American States
Visitors over time Mos t Ac ti ve Cities
By vis i ts over time Mos t Ac ti ve Organizations
B y n umb er o f v is i ts T op- Le ve l Do ma ins Typ es
Ac t i vit y Er ro rs R e f er re rs
S u mm ar y fo r R ep or t P er io d Technic al Statis tics T op R ef er r in g Si t es
Nu mb er o f Pa ges Viewe d D yn am ic Pa ges & F orms T op R ef er r in g U R Ls
By Kb ytes T rans ferred O ver Errors T op Se arch Eng ines
T i me Client Errors Top Se arch Phrases
Aver age T ime to Ser ve F i le N o t Fou nd Err or s T op Se arch Ke ywords


Shared Hosting

Doc uments Ser ver Errors
Aver age T ime to Ser ve
D yn am ic Pa ges a nd Fo r ms
B y D a y o f th e W eek
B y H o ur o f t h e D a y
By Length of Vis it
B row sers a nd S ys t ems WA P & Palm
T op Bro w s e r s WAP
Micr oso ft Exp lo rer Browse rs Palm
Ne tsc ape Brows ers
T op Sp id ers
T op P la t for ms

DETAILED STEPS ON HOW TO PUBLISH YOUR WEBSITE

I n o r der to m ak e your w e bsi t e v i ewa bl e to In t er n e t b r ows er s , y o u nee d to u pl oa d yo u r
we bsi te to o ur ser ver .

Up lo ad in g yo ur s ite to o ur ser ver is conc lu de d :

1. B y u t i lis in g a n F TP pro gr a m or
2. B y u t il is ing t he b ui l t i n F r on t P a ge “ PUBLISH” func tio na lity if your s i te has b een
d es i gne d in Fro n t P ag e

Pu b lis hing Yo ur Sit e Ut ilis ing an FT P Prog ra m

If you do no t h a ve an FT P pr ogra m , you can d own load a sh arewa re vers ion o f C u te FT P
P r o ( 30 day t r a i l v er s i on ) fr om h ttp: //tuc ow s.MWEB .c o .za . (L oca ted in the W ind ows /
Internet / FTP direc tory)


Shared Hosting

Dow nloa d th is tr ia l vers io n to you r har d dr ive and ins ta ll the p rog ram on to yo ur PC . Onc e
y o u h a v e d o n e th is , yo u w i l l n e e d t h e fo l lo w ing in f o r m a t ion :

1 . A Hos t a ddr ess
2. An FTP Username &
3 . A n FT P Pas s w o r d

T hes e three pieces o f in fo rma tion are c on taine d in your w elc ome le tte r.

N O T E: T he f o ll ow ing i ns t r uc t ions as s u me t h a t y ou h a ve a c on nec t ion t o t he I n te r n e t,
w h e the r d ia lu p or perm an en t .

T o FT P you r s i te to o ur s er ver , la unc h Cute FT P b y d oub le c lick ing th e Cu teF TP icon on
y o ur d es k to p .

If th e ic on is no t on yo ur desk top , c lick “ Sta rt / Pr ogra ms / G lo ba l SC APE / Cu teF TP PRO
/ CuteFTP Pro”.


Shared Hosting

O nce th e in itia l pr oduc t scr eens h a ve b een c omp le ted , you ar e p rese n ted w i th a scr ee n
that looks something lik e th is :

In th e “Qu ick Con nec t” to olbar , typ e your hos t n ame , F T P user na me a nd FT P p asswor d
a nd c lick on the “C onn ec t” Bu tton .

Yo ur FT P Pro gra m w ill n ow be gin es tab lis hing a co nnec tio n to ou r s er ver . O nce the FT P
sess io n has b een es ta blish ed , se lec t the files yo u wan t to trans fe r to ou r se r ver ( If this
i s th e f ir s t t i m e yo u ar e d oi ng t hi s , yo u w i ll n ee d t o tra ns fer a ll y o ur w ebs ite f i les t o o ur
se r ver)

T o se lec t th e req uired files , browse to th e “ Exp lor er” sec tion of you r FT P Pro gra m an d
c h ang e to th e d ir ec t ory t h a t c on ta ins y our w e bsi t e fi les .


Shared Hosting

O nc e you h a ve s e lec t e d t he c or r ec t di r ec to r y, hi gh lig h t al l th e r e qu ired fi l es ( SH I FT +
CL IC K) , press the r igh t mous e bu t t on a nd s e lec t “ U P LO AD ” .

T h is process p laces a l l the files you se lec te d in th e qu eue s ection o f yo ur F T P pro gr am
a nd b eg ins t o up loa d y o ur w e bsite f i les to ou r s er ve r .

O nc e t his p r ocess is c o mp le t e an d a l l th e fi l es h a ve be en de le t ed ( or m ar k e d as c o mp le t e)
fro m th e qu eue w in dow , yo ur webs ite has be en tr ans ferr ed to our se r ver .

T o view you r webs ite , o pen your in te rne t br owser a nd su r f to you r webs ite a ddr ess . (IE if
yo ur d oma in na me is MW EB.co .za , your w ebs ite add ress w ill b e www .MWEB.co .za )

Pu b lis hing Yo ur Sit e Ut ilis ing Fr on t Pag e

If you r w ebs ite h as b een d e velop ed in Fr on t Page , you w i ll n eed to use th e bu ilt in
“ PU BL I SH” f unc t io na lity i n Fro n t P ag e . I f yo u do no t us e t his func t io na li t y a nd c ho os e to
F T P yo ur files to our s er ver , yo ur s i te w ill no t be ab le to us e s ome o f th e F ron t Pa ge
fu nc tiona lity (H it Co unters , Fe edb ack Fo rms , e tc) .

T o “ PU BL ISH” yo ur F ron t Pa ge des ign ed w ebs ite , o pen Fron t Pa ge an d op en th e local
v e r s i on o f y o ur h ome p age .


Shared Hosting

F ron t Pa ge sh ou ld look so me th ing like th is (W ith yo ur fr on t p age d ep ic ted in th e scree n) :


Shared Hosting

T o p ub lis h yo ur s ite , cl ick “F IL E / PU BL ISH W EB”

In th e “ PUBL ISH WEB” d ia log ue b o x, typ e your we bsite ad dress an d c l ick th e “ PU BL ISH”
b u t ton ( C l ic k th e “ O PT I ON S” bu tto n for th e a d vanc ed d ia lo gu e s ec t io n)


Shared Hosting

O n c e yo u h a ve c l i c k e d the “ PU BL I SH” b u t t o n , Front Page will begin connec ting to our
ser ver

a nd once Fr on t Pa ge h as co nnec te d to our s er ver , a us ern ame a nd passwo rd d ia l ogue bo x
w ill a ppe ar.

T h is d ia lo gu e b o x re qu ir es you r F T P us erna me and passw ord . Typ e yo ur FT P user name
i n th e “ N AM E” bo x a nd y our FT P p as s w or d i n th e “ PAS S W OR D ” b o x an d c l ick “ O K” .

T h is b eg ins the process o f up lo ad ing yo ur Fr on t Pag e des ign ed we bsite to ou r se r ve r.
O nce th is p rocess is co mp le te , F ron t Page p rese n ts a “Successfu lly Pub l ish ed” dialogu e
box.


Shared Hosting

O nce th is d ia lo gu e bo x h as appe are d , your Fr on t Page we bsite h as bee n up lo ade d to o ur
s e r ver a nd i s a va i lab le t o w eb brows er c li ents .

T o view you r we bsite , o pe n yo ur in tern et brows er and su rf to your w ebs ite ad dress ( IE if
yo ur d oma in na me is MW EB.co .za , your w ebs ite add ress w i ll be www .MWEB.co.za ) or
c lick on the link p ro vid ed b y Fron t Pa ge in th e “ Success fu lly Publis hed ” d ia lo gue bo x.

FREQUENTLY ASKED QUESTIONS

1 . Do yo u of fe r Co ldF us ion , A SP a nd /or othe r s er ve r s ide s cr iptin g la ng uag es ?

Yes

O ur M ic r oso f t Sha r ed p la t fo r m o f f er s s t and ard H T ML , A SP ( Ac t i ve S er ve r Pa ges) ,
A S P .N E T 1 . 1 , C o l d F u s io n ( 5 .0) a n d Ac t i veS t a te P ER L 5 .8 .

O ur L in u x p la t f or m o ff er s s t and ar d H TM L , PH P a nd P ER L ( La t es t s ta bl e r e leas es)

How e ver , we do not o ffe r J SP ( Stan dar d J a va Scr ip t is a llow ed , b ur we bsites
d e ve lop ed in Ja va ar e n o t sup porte d) .

2 . M a y I h o s t a du lt co nt ent ?

No . W e do n o t a llow ad ult c on te nt o f an y k ind on o ur ser vers .


Shared Hosting

3 . Wh at d atab as es d o yo u s u ppor t?

O ur Mic roso ft Shar ed p la tfo rm s upp or ts b o th Micr oso ft Access da tabas es a nd
Micr oso ft SQ L Stand ard Ser ver da tabas es .

O ur L in u x Sh ared platfor m o nly su ppo r ts the MySQL da tabas e

4 . Wh at is t he co nne ct io n s pee d o f th e sh ar ed w eb se r ve rs ?

All our s har ed we bsite hos tin g se r vers are co nnec ted via Fas t Eth ern e t (1 00 Mb /s) to
C is c o s w i tc h es i n o ur I n ter n e t D a t a C en t r e . As a w ho le , our I nt er ne t D a ta C en tr e is
co nnec ted to th e bo th the Te lko m ATM ne twork an d the SAIX b ackb one for
r edu nda ncy.

5 . D o yo u of f e r st re amin g me d ia o r R e a lA ud i o / V ide o?

No. Ou r s har ed web h os tin g p la t f or ms do no t o f fer s tr e am in g m e di a or
R e al A ud io /V i de o . I f yo u r e qu ire a s tr ea m ing me di a s ol u t ion , p lease c on t ac t o ur s a les
t e am fo r a d ed ic a te d s e r ver o p tio n

6 . H ow of t en d o yo u b ac ku p?

Back ups are don e da ily w i th th e b ackup tapes s tore d off s i te .

7 . Do yo u a llow telnet a cce ss ?

N o w e do n o t a ll ow te ln e t or SSH acc es s . Y o u s hou ld s i mp l y F T P you r s i te to i ts
sh are d hosting s pace .

8 . Ca n I se tup A no n ym o us FT P ac ces s?

No . We o nly a l low named FT P access to ou r sha red we b ser vers . If you re qu ire an
F T P s er v er, p le as e c on t ac t our s a les t ea m fo r a d ed ic at e d s er v er o p ti on


Shared Hosting

9 . I s t he re a m i n i m um c ont ra ct pe r io d f o r yo ur w eb ho st in g s o lu t io ns?

Y es . Eac h o f our w eb h os ti ng s o lu t io ns has a m in imu m t er m o f one ( 1) ye ar .

1 0 . Is do ma in r eg istr at ion inc lude d in yo u r w e b h ost ing s o lut ion s?

Yes and no . If you ha ve p urchase d a packa ged so lution fro m MW EB Business , we
g ene ra lly inc lu de th e pu rchas e o f a domain n ame , bu t if you ar e s imply p urch asing
sh are d web hos ting , we do n o t.

IE If you a re pu rchas ing Sh ared W eb Hos ting on its ow n (and no t pu rch asing a
p ac k ag e) , y o u w il l n ee d to purc h ase a dom a in n am e ( or h a ve an e xis t i ng o ne th a t w e
c a n tra ns f er to our s er v e r s ) .

1 1 . W h at a re Fr on t P ag e S e r ve r Ext e ns i ons ?

F ron tPa ge e xtens ions is a pro gra m tha t pro vid es th e s er ver s ide imp le men ta tion o f
F r on t Pa ge . F r o n t Pag e c om mu nica t es w i th t h e e x tens io ns v ia H TT P us in g a R em o te
Proc edu re Ca ll (R PC). Wh en the s er ver se es the "PO ST" req ues t add resse d to th e
F r on t Pa ge s e r ver e x t ens io ns i t s im p l y d ir ec ts th e r eq ues t to t he ap pro pr i a te p r ogr am .

T he e x t ensi ons im pl em en t a u thor in g ( up lo ad in g /dow n lo ad ing docu me n ts , ToD o lis ts ) ,
a dmin is tra tion (s e tting e nd- user, au thor , an d ad ministra tor pr ivile ges) , a nd d yn amic
co n ten t ( brows e- time We b Bo t compo nen ts) . Withou t the F ron tPage se r ver exte nsions
yo u will no t b e ab le to tak e ad van ta ge o f th e Web Bo ts tha t ar e a va i la ble thro ugh
F r on t Pa ge . Y o u a ls o c a nno t au th or a nd adm i nis t er you r s i t e us in g th e too ls p r o v ide d
as par t o f th e Fr on tPag e Ed itor /Exp lo rer p acka ge .

1 2 . Wh at is yo u r t raff ic allo cat ion ?

O ur tra f f ic a l loc a t io n ( p er s h are d hos t in g s o lu t io n) is 2 00 M ega B y t es per m on th . I f
y o u e xc eed t h is a mou n t , w e s ti ll a l low t r a ff i c to oc c ur , bu t y ou a r e bi l led a t a r a te of
R 0 . 50 p er a dd i ti ona l M eg ab y te .


Shared Hosting

1 3 . W h at is sha re d w ebsi t e ho st ing ?

Vir tua l h osting or shre d webs ite h osting is wh ere multiple websites ar e s er ved o ff the
sa me ph ysica l s er ver. T h is s a ves e ach c us to mer from p urch asin g the ir own e xpensive
s e r ver , perf or m ing t he s et up and p r o v id ing th e a ppro pr i a te en v ir on me n t. Th is is th e m os t
co mm on me thod o f hos ting s i tes o f s ma l l to m ed iu m size w i th l igh t to mod erate tr a ffic .


Quick Reference Guide: Shared Hosting

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Quick Reference Guide: Shared Hosting