SlideShare une entreprise Scribd logo
A value-added health benefit that can level the playing field. 
Telehealth 
24/7 Access to U.S. Board-certified Doctors and Pediatricians. 
Anytime. Anywhere.
The Issue 
One of the most challenging issues of our time is access to affordable and convenient healthcare. With more people entering the system, a shortage of physicians, and increased wait times, the time is right for innovative solutions. 
The Solution 
healthPERX addresses this challenge by providing users with convenient 24/7 access to the healthcare they need while offering businesses an innovative solution that reduces absenteeism, increases productivity, promotes consumerism and decreases overall healthcare costs. 
Using telehealth as the core benefit, studies have shown reductions in doctor, urgent care and ER visits resulting in significant decreases in overall healthcare costs. Results also show fewer sick days and increased productivity, while promoting wellness, prevention and personal responsibility. 
According to Towers Watson, “Over the next five years…nearly half of employers expect a significant or transformative change. More specifically, 49% expect more healthcare price transparency, and 45% expect to see new access points for healthcare delivery such as telemedicine, e-visits and data-enabled kiosks.”1 
Quality care when and where it’s needed. 
What is telehealth? 
Telehealth is an alternative to unnecessary doctor or urgent care visits that allows members to resolve many medical issues by phone or via online video consultations. Our program provides members (and their immediate families) access to a national network of physicians, available 24 hours a day, 7 days a week. The physicians can diagnose, treat and prescribe medication, when necessary, for many routine medical issues. 
Who are the doctors? 
• U.S. board-certified in internal medicine, family practice, or pediatrics 
• Experienced—an average of 15 years 
• Available 24/7/365 
• Verified through the National Physician Data Base (NPDB) and the American Medical Association (AMA) for medical licensure, training and education, work history and malpractice history 
• Credentialed every 3 years, with NCQA certified provider credentialing standards 
When should it be used? 
• You need care now and can’t get to a doctor 
• Weekends and holidays when your doctor is not available 
• You have a non-emergency condition 
• You are on vacation, away from home or on a business trip 
• You want a second opinion 
What conditions can be treated? 
• Colds and flu 
• Bronchitis and respiratory infections 
• Headaches, migraines and stomach aches 
• Sinus problems and nasal congestion 
• Allergies 
• Urinary tract infections 
• Pediatric care 
• Pink eye 
• Insect bites and poison ivy 
How easy is it to access a doctor? 
• You can request a video consult through your home computer 
• You can request a phone consult 24/7 by calling the call center 
• You can request a consult 24/7 via a smartphone app 
“Telemedicine (telehealth) will play an increasingly central role in getting the right care at the right time to individuals…particularly effective for acute, routine, episodic, self-limited and minor illnesses.” 
– 
“Telephonic Medical Consults Answer the Call for 
Accessible, Affordable and Convenient Healthcare.” 
Position Paper. Center for Health Transformation. 
1 http://www.towerswatson.com/en/Press/2013/03/Employers-Plan-Aggressive- 
Response-to-Shifting-Health-Care-Landscape-TW-NBGH-Survey-Finds 
Telehealth
Telehealth 
You consider urgent care, 
but don't want to spend the 
time and money. 
Turns out you have 
sinus problems. 
The Teladoc doctor calls you 
back about your symptoms. 
Problem solved. Boss happy. 
TIME: 29 minutes 
You pick up an antibiotic 
at your local pharmacy on 
your way to work. 
Then you 
call Teladoc. 
1 
4 
2 
5 
3 
6 
What is Teladoc? 
Teladoc provides a national 
network of U.S. board 
doctors available on-demand 
24/7 to resolve many of your 
medical issues. It's quality 
care when you need it and 
consultations are complimentary 
What can it be used for? 
• Bronchitis 
• Allergies 
• Pink eye 
• Cold & flu symptoms 
• Urinary tract infection 
• Ear infection 
• Pediatric care 
• and more! 
When should you Teladoc? 
• When you need care now 
• If you’re considering the ER or 
urgent care center for a non-emergency 
issues 
• On vacation, on a business trip, or 
away from home 
• For short-term prescription refills 
Imagine this . . . 
You wake up one morning with cold-like symptoms. 
You don't want to take time o from work, but you 
need care now. What can you do? 
COST: $0 
The doctor calls you back 
about your symptoms. 
Then you call 
the doctor. 
How does Telehealth work? 
Most telehealth services require a 
medical consult fee. healthPERX 
eliminates the consult fee and 
provides marketing materials that 
drive utilization and ROI far faster 
than traditional programs. 
How does it help businesses and their employees? 
Our experience last year: 
• 250,000 medical consults 
• 90% of patient issues resolved 
• 95% member satisfaction rating 
• Average wait time: 16 minutes 
• Re-directed care: of those who were treated, 
– 43% would have used a primary care physician 
– 34% would have used urgent care or a specialist 
– 8% would have gone to the emergency room 
• 0 medical malpractice claims 
Bottom line: These are examples of savings using telehealth 
instead of going to a doctor or clinic. 
Average savings per call to self-insured businesses: $342.96 
Average annual savings to a family of four with a high deductible 
plan: $1,096.00 
What makes healthPERX different? 
healthPERX offers some unique features not 
found in other programs that drive utilization. 
We drive utilization by eliminating the biggest barriers: 
• Our telehealth benefit comes with NO MEDICAL 
CONSULTATION FEES. 
• We provide a comprehensive awareness building program 
with 
targeted messaging: 
– Member kits 
– Call center 
– Co-branded materials 
– Over 20 marketing templates 
– Utilization reports 
Telehealth addresses the three biggest issues 
in healthcare: 
1. Timely Access—24/7 on-demand access 
2. Lower Cost—costs are far less than doctor, urgent care 
or an ER visit 
3. Quality Care—highest quality board-certified physicians
Disclaimers 
Telehealth is NOT insurance and does not meet the minimum creditable coverage 
requirements under the Affordable Care Act. Telehealth does not replace the primary 
care physician. There is no guarantee that a prescription will be written. Doctors operate 
subject to state regulation and may not be available in certain states. Doctors do not 
prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs 
which may be harmful because of their potential for abuse. Doctors reserve the right to 
deny care for potential misuse of services. Phone consultations are available 24 hours, 7 
days a week while video consultations are available during the hours of 7 am to 9 pm, 7 
days a week in most states. 
For pricing information, please contact: Follow us: 
Twitter: @healthPERX 
GooglePlus: healthPERX 
LinkedIn: healthPERX 
Visit www.hperx.com 
• Discover more about 
healthPERX 
• View videos 
• Learn about other benefits 
And call 888.417.6187 
for a quote. 
Jeff Marks, CEO 
888.417.6187 
jmarks@hperx.com 
www.hperx.com

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healthPERX Telehealth Brochure (2014)

  • 1. A value-added health benefit that can level the playing field. Telehealth 24/7 Access to U.S. Board-certified Doctors and Pediatricians. Anytime. Anywhere.
  • 2. The Issue One of the most challenging issues of our time is access to affordable and convenient healthcare. With more people entering the system, a shortage of physicians, and increased wait times, the time is right for innovative solutions. The Solution healthPERX addresses this challenge by providing users with convenient 24/7 access to the healthcare they need while offering businesses an innovative solution that reduces absenteeism, increases productivity, promotes consumerism and decreases overall healthcare costs. Using telehealth as the core benefit, studies have shown reductions in doctor, urgent care and ER visits resulting in significant decreases in overall healthcare costs. Results also show fewer sick days and increased productivity, while promoting wellness, prevention and personal responsibility. According to Towers Watson, “Over the next five years…nearly half of employers expect a significant or transformative change. More specifically, 49% expect more healthcare price transparency, and 45% expect to see new access points for healthcare delivery such as telemedicine, e-visits and data-enabled kiosks.”1 Quality care when and where it’s needed. What is telehealth? Telehealth is an alternative to unnecessary doctor or urgent care visits that allows members to resolve many medical issues by phone or via online video consultations. Our program provides members (and their immediate families) access to a national network of physicians, available 24 hours a day, 7 days a week. The physicians can diagnose, treat and prescribe medication, when necessary, for many routine medical issues. Who are the doctors? • U.S. board-certified in internal medicine, family practice, or pediatrics • Experienced—an average of 15 years • Available 24/7/365 • Verified through the National Physician Data Base (NPDB) and the American Medical Association (AMA) for medical licensure, training and education, work history and malpractice history • Credentialed every 3 years, with NCQA certified provider credentialing standards When should it be used? • You need care now and can’t get to a doctor • Weekends and holidays when your doctor is not available • You have a non-emergency condition • You are on vacation, away from home or on a business trip • You want a second opinion What conditions can be treated? • Colds and flu • Bronchitis and respiratory infections • Headaches, migraines and stomach aches • Sinus problems and nasal congestion • Allergies • Urinary tract infections • Pediatric care • Pink eye • Insect bites and poison ivy How easy is it to access a doctor? • You can request a video consult through your home computer • You can request a phone consult 24/7 by calling the call center • You can request a consult 24/7 via a smartphone app “Telemedicine (telehealth) will play an increasingly central role in getting the right care at the right time to individuals…particularly effective for acute, routine, episodic, self-limited and minor illnesses.” – “Telephonic Medical Consults Answer the Call for Accessible, Affordable and Convenient Healthcare.” Position Paper. Center for Health Transformation. 1 http://www.towerswatson.com/en/Press/2013/03/Employers-Plan-Aggressive- Response-to-Shifting-Health-Care-Landscape-TW-NBGH-Survey-Finds Telehealth
  • 3. Telehealth You consider urgent care, but don't want to spend the time and money. Turns out you have sinus problems. The Teladoc doctor calls you back about your symptoms. Problem solved. Boss happy. TIME: 29 minutes You pick up an antibiotic at your local pharmacy on your way to work. Then you call Teladoc. 1 4 2 5 3 6 What is Teladoc? Teladoc provides a national network of U.S. board doctors available on-demand 24/7 to resolve many of your medical issues. It's quality care when you need it and consultations are complimentary What can it be used for? • Bronchitis • Allergies • Pink eye • Cold & flu symptoms • Urinary tract infection • Ear infection • Pediatric care • and more! When should you Teladoc? • When you need care now • If you’re considering the ER or urgent care center for a non-emergency issues • On vacation, on a business trip, or away from home • For short-term prescription refills Imagine this . . . You wake up one morning with cold-like symptoms. You don't want to take time o from work, but you need care now. What can you do? COST: $0 The doctor calls you back about your symptoms. Then you call the doctor. How does Telehealth work? Most telehealth services require a medical consult fee. healthPERX eliminates the consult fee and provides marketing materials that drive utilization and ROI far faster than traditional programs. How does it help businesses and their employees? Our experience last year: • 250,000 medical consults • 90% of patient issues resolved • 95% member satisfaction rating • Average wait time: 16 minutes • Re-directed care: of those who were treated, – 43% would have used a primary care physician – 34% would have used urgent care or a specialist – 8% would have gone to the emergency room • 0 medical malpractice claims Bottom line: These are examples of savings using telehealth instead of going to a doctor or clinic. Average savings per call to self-insured businesses: $342.96 Average annual savings to a family of four with a high deductible plan: $1,096.00 What makes healthPERX different? healthPERX offers some unique features not found in other programs that drive utilization. We drive utilization by eliminating the biggest barriers: • Our telehealth benefit comes with NO MEDICAL CONSULTATION FEES. • We provide a comprehensive awareness building program with targeted messaging: – Member kits – Call center – Co-branded materials – Over 20 marketing templates – Utilization reports Telehealth addresses the three biggest issues in healthcare: 1. Timely Access—24/7 on-demand access 2. Lower Cost—costs are far less than doctor, urgent care or an ER visit 3. Quality Care—highest quality board-certified physicians
  • 4. Disclaimers Telehealth is NOT insurance and does not meet the minimum creditable coverage requirements under the Affordable Care Act. Telehealth does not replace the primary care physician. There is no guarantee that a prescription will be written. Doctors operate subject to state regulation and may not be available in certain states. Doctors do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Doctors reserve the right to deny care for potential misuse of services. Phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7 am to 9 pm, 7 days a week in most states. For pricing information, please contact: Follow us: Twitter: @healthPERX GooglePlus: healthPERX LinkedIn: healthPERX Visit www.hperx.com • Discover more about healthPERX • View videos • Learn about other benefits And call 888.417.6187 for a quote. Jeff Marks, CEO 888.417.6187 jmarks@hperx.com www.hperx.com