This document provides instructions for integrating WebsiteAlive into a Magento marketplace to add live chat and visitor monitoring capabilities. It outlines downloading and installing the WebsiteAlive Magento plugin, configuring the integration by entering WebsiteAlive credentials, and adding the tracking code to pages to monitor visitors and include a chat button. Additional support can be found on the WebsiteAlive website.

1. TM
Integrate WebsiteAlive Into Your
Magento Marketplace
A WebsiteAlive How-To Guide

2. Integrate WebsiteAlive Into Your Magento Marketplace
A WebsiteAlive How-To Guide
This document will highlight the steps you’ll need to properly install WebsiteAlive on your Magento website.
If you need further assistance, help or support, please feel free to visit us at
www.websitealive.com for more information.

3. Software Overview
WebsiteAlive lets you communicate with your visitors to build trust, resolve support issues, and add a human touch to your brand.
Make much more deals and increase buyer satisfaction. Decrease the amount of visitors who leave your site without what they need.
WebsiteAlive is an easy-to-use Live Chat and live monitoring solution for your Magento shopping cart. The plugin will display a
customizable Chat Now icon in your site and visitors will have a chance to chat with your agents in real time. Moreover AliveTracker will
record who enters your site, the visitor’s browser type, operating system, location, pages visited and more.
If you need further assistance, help or support, please feel free to visit us at
www.websitealive.com for more information.

4. Installation
To install the WebsiteAlive Magento plugin, please follow these steps:
1. From your Magento account, find the WebsiteAlive plugin in
Magento Connect.
2. Click Install Now.
3. Click Get extension key
4. Copy the extension key to your clipboard or write it down.
5. Login to your Magento Admin panel and go to
System - Magento Connect - Magento Connect Manager
6. In the section Install New Extensions paste or place the extension key
into the given field and click Install.

5. Installation - Step 2
7. When the package appears in the Extension dependencies table,
click Proceed.
8. A console will inform you of the installation progress with the
follow message:

6. Configuration
Now when the extension is installed you need to associate your
Magento site with the WebsiteAlive software.
1. Login to your Magento Admin panel.
2. Go to System - Configuration.
3. Select WebsiteAlive Connector Settings in the right-side panel.
4. Enter your WebsiteAlive Admin credientials and click Login.
5. Select the website title that should correspond to your
Magento-based web shop.

7. Adding Tracking Code
You can add a tracking code and an embedded Chat button to your Ma-
gento site in order to Monitor visitors live as they surf, including their
location, history, browser, current URL and to give them a chance to talk
with you with a click.
1. In your Magento Admin panel go to System - Configuration.
2. Select Design in the right-side panel.
3. Go to “Footer” section.
4. In the Miscellaneous HTML box enter your tracking code.
5. Click Save Config.

8. Tracking Code
Where do I find my tracking code?
Your tracking code is located within your WebsiteAlive Admin account.
1. Go to WebsiteAlive.com and login to your account.
2. Go to Basics - Website, Code & Customize.
3. Under Embedded Icon, click View Code & Settings.
This is your tracking code.

9. Integrate WebsiteAlive Into Your Magento Marketplace
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If you need further assistance, help or support, please feel free to visit us at
www.websitealive.com for more information.