SlideShare a Scribd company logo
1 of 47
Social Networking: The People Side of KM Dr. Jay Liebowitz Professor Graduate Division of Business and Management Johns Hopkins University [email_address] 301-315-2893
Human Capital Challenges in the United States (V. Soni, IPMA-HR News, August 2006) ,[object Object],[object Object]
Human Capital Issues in Slovenia ,[object Object],[object Object],[object Object]
What Can Be Done? ,[object Object],[object Object],[object Object],[object Object]
4 Pillars of a Human Capital Strategy KM C M P M C G M Human Capital
Social Networks: Collaboration & Knowledge Sharing “How to Build Your Network” B. Uzzi and S. Dunlap,  Harvard Business Review ,  ,[object Object],[object Object],[object Object]
“ The Effect of Network Size on Intra-Network Knowledge Processes” D. Hislop,  KM Research & Practice Journal ,[object Object]
Harnessing Knowledge Dynamics M. Nissen, IRM Press, 2006 ,[object Object]
The Hidden Power of Social Networks (Cross and Parker, 2004) ,[object Object],[object Object],[object Object],[object Object]
A Couple of Cases
Case 1: Examination of Raw Data ,[object Object],[object Object],[object Object],[object Object]
Social Network Analysis Schematic Employee Adjacency – Advice Communication Matrix Employee Communication Measures Employee Attributes Advice Communications
Social Network Analysis Schematic Employee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Adjacency – Advice Communication Matrix Employee
Knowledge Types K of “why” business opportunities reduce cost and other strategic decisions Strategic K of “who” has information Relationship K of “how” the business works Process K of non-work related questions General K of “how” networks and systems work Expert Process K of “what” applications Context
Social Network Analysis Schematic Employee ,[object Object],[object Object],[object Object],[object Object],Adjacency – Advice Communication Matrix Employee
Social Network Analysis Schematic Employee Adjacency – Advice Communication Matrix Employee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Is there much inter-departmental communication? ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
Is the organization well connected among the employees and the managers, directors and executives? ,[object Object],[object Object],[object Object]
Are the junior employees interacting with the senior employees? ,[object Object],[object Object],[object Object],[object Object]
 
 
 
 
 
 
Are the directors and executives in the “Power” positions centrally located? ,[object Object],[object Object],[object Object],[object Object]
 
 
 
 
 
 
Are there more isolates, transmitters, receivers or carriers in the organization? ,[object Object],[object Object],[object Object]
Node Types by Area 38 151 113 396 Strategic 38 121 94 445 Relation 37 109 110 442 Process 42 162 118 378 General 40 171 126 361 Exp. Pr 46 190 133 329 Context Carrier Receiver Transmitter Isolate K Area
How can communication and collaboration be improved? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational & Individual Constraints (Q.25,26,27) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM-Related Recommendations Based on SNA, Q25,26,and 27 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case 2: Staff for General Advice Questions
Junior-Senior Staff Relationships
Institutional Knowledge (Individual)
Subject Matter Expertise (Department)
General Comments ,[object Object],[object Object],[object Object]
We Need ,[object Object],[object Object],[object Object],[object Object],[object Object]
Other (Personal) References ,[object Object],[object Object],[object Object],[object Object]
Questions  and Answers THANK YOU!! HVALA!!

More Related Content

What's hot

Clustering and sequential pattern mining of online collaborative learning dat...
Clustering and sequential pattern mining of online collaborative learning dat...Clustering and sequential pattern mining of online collaborative learning dat...
Clustering and sequential pattern mining of online collaborative learning dat...
Mumbai Academisc
 

What's hot (20)

Effects Of Networking On Career Success by Hans-Georg Wolff & Klaus Moser of ...
Effects Of Networking On Career Success by Hans-Georg Wolff & Klaus Moser of ...Effects Of Networking On Career Success by Hans-Georg Wolff & Klaus Moser of ...
Effects Of Networking On Career Success by Hans-Georg Wolff & Klaus Moser of ...
 
Hospitality Supervision And Management
Hospitality Supervision And ManagementHospitality Supervision And Management
Hospitality Supervision And Management
 
IT Structure & Firm Interdependency - Relational Rents
IT Structure & Firm Interdependency - Relational RentsIT Structure & Firm Interdependency - Relational Rents
IT Structure & Firm Interdependency - Relational Rents
 
03 RDS
03 RDS03 RDS
03 RDS
 
05 Whole Network Descriptive Stats
05 Whole Network Descriptive Stats05 Whole Network Descriptive Stats
05 Whole Network Descriptive Stats
 
Clustering and sequential pattern mining of online collaborative learning dat...
Clustering and sequential pattern mining of online collaborative learning dat...Clustering and sequential pattern mining of online collaborative learning dat...
Clustering and sequential pattern mining of online collaborative learning dat...
 
CFMC NWLC 20101021
CFMC NWLC 20101021CFMC NWLC 20101021
CFMC NWLC 20101021
 
Team Formation Dynamics and Preferences in Online Courses
Team Formation Dynamics and Preferences in Online CoursesTeam Formation Dynamics and Preferences in Online Courses
Team Formation Dynamics and Preferences in Online Courses
 
Jakari Griffith - An Examination of Interracial Contact
Jakari Griffith - An Examination of Interracial ContactJakari Griffith - An Examination of Interracial Contact
Jakari Griffith - An Examination of Interracial Contact
 
Carolyn Rosé - WESST - From Data to Design of Dynamic Support for Collaborati...
Carolyn Rosé - WESST - From Data to Design of Dynamic Support for Collaborati...Carolyn Rosé - WESST - From Data to Design of Dynamic Support for Collaborati...
Carolyn Rosé - WESST - From Data to Design of Dynamic Support for Collaborati...
 
Researching Networks and Collaboration – reflections of a novice
Researching Networks and Collaboration – reflections of a novice Researching Networks and Collaboration – reflections of a novice
Researching Networks and Collaboration – reflections of a novice
 
pepe621
pepe621pepe621
pepe621
 
Scholars as institutional entrepreneurs
Scholars as institutional entrepreneursScholars as institutional entrepreneurs
Scholars as institutional entrepreneurs
 
Evaluation: from reflective to deliberative practice?
Evaluation: from reflective to deliberative practice?Evaluation: from reflective to deliberative practice?
Evaluation: from reflective to deliberative practice?
 
Impact of informal networks on knowledge management strategy critique re...
Impact of informal networks on knowledge management strategy critique re...Impact of informal networks on knowledge management strategy critique re...
Impact of informal networks on knowledge management strategy critique re...
 
Co-located Collaboration Analytics
Co-located Collaboration AnalyticsCo-located Collaboration Analytics
Co-located Collaboration Analytics
 
My RP Defense
My RP DefenseMy RP Defense
My RP Defense
 
MKE Internship_Hora Slides_2020
MKE Internship_Hora Slides_2020MKE Internship_Hora Slides_2020
MKE Internship_Hora Slides_2020
 
Ch03 rev
Ch03 revCh03 rev
Ch03 rev
 
Integrative Leadership and Governance for Sustainable Development
Integrative Leadership and Governance for Sustainable DevelopmentIntegrative Leadership and Governance for Sustainable Development
Integrative Leadership and Governance for Sustainable Development
 

Viewers also liked

Viewers also liked (8)

Django
DjangoDjango
Django
 
socialnetworking
socialnetworkingsocialnetworking
socialnetworking
 
ONA_Dornisch_GAO
ONA_Dornisch_GAOONA_Dornisch_GAO
ONA_Dornisch_GAO
 
konane-talk
konane-talkkonane-talk
konane-talk
 
Harvard
HarvardHarvard
Harvard
 
02-11-05
02-11-0502-11-05
02-11-05
 
finance
financefinance
finance
 
bio-intro
bio-introbio-intro
bio-intro
 

Similar to mic06-jay-prezentacija

What is knowledgeHow do you identify knowledge when you see i.docx
What is knowledgeHow do you identify knowledge when you see i.docxWhat is knowledgeHow do you identify knowledge when you see i.docx
What is knowledgeHow do you identify knowledge when you see i.docx
philipnelson29183
 
Synthesis of questions and analysis and create grid.pdf
Synthesis of questions and analysis and create grid.pdfSynthesis of questions and analysis and create grid.pdf
Synthesis of questions and analysis and create grid.pdf
sdfghj21
 
Dynamics of Big Data - Survey Tool
Dynamics of Big Data - Survey ToolDynamics of Big Data - Survey Tool
Dynamics of Big Data - Survey Tool
David Sloand
 
Final communication and connectedness v3
Final communication and connectedness v3 Final communication and connectedness v3
Final communication and connectedness v3
Mia Horrigan
 

Similar to mic06-jay-prezentacija (20)

What is knowledgeHow do you identify knowledge when you see i.docx
What is knowledgeHow do you identify knowledge when you see i.docxWhat is knowledgeHow do you identify knowledge when you see i.docx
What is knowledgeHow do you identify knowledge when you see i.docx
 
The Digital Culture Challenge: Closing the Employee-Leadership Gap
The Digital Culture Challenge: Closing the Employee-Leadership GapThe Digital Culture Challenge: Closing the Employee-Leadership Gap
The Digital Culture Challenge: Closing the Employee-Leadership Gap
 
O desafio da cultura digital - Fechando a lacuna entre funcionários e liderança.
O desafio da cultura digital - Fechando a lacuna entre funcionários e liderança.O desafio da cultura digital - Fechando a lacuna entre funcionários e liderança.
O desafio da cultura digital - Fechando a lacuna entre funcionários e liderança.
 
KM Chicago: Organisational Network Analysis
KM Chicago: Organisational Network AnalysisKM Chicago: Organisational Network Analysis
KM Chicago: Organisational Network Analysis
 
Leveraging networks Teigland May2011_MGM
Leveraging networks Teigland May2011_MGMLeveraging networks Teigland May2011_MGM
Leveraging networks Teigland May2011_MGM
 
+Cross
+Cross+Cross
+Cross
 
Using social network analysis to improve innovation and performance
Using social network analysis to improve innovation and performanceUsing social network analysis to improve innovation and performance
Using social network analysis to improve innovation and performance
 
Synthesis of questions and analysis and create grid.pdf
Synthesis of questions and analysis and create grid.pdfSynthesis of questions and analysis and create grid.pdf
Synthesis of questions and analysis and create grid.pdf
 
Leveraging Networks Teigland May2011
Leveraging Networks Teigland May2011Leveraging Networks Teigland May2011
Leveraging Networks Teigland May2011
 
Traits of Managers in Academic and Corporate IT
Traits of Managers in Academic and Corporate ITTraits of Managers in Academic and Corporate IT
Traits of Managers in Academic and Corporate IT
 
Dynamics of Big Data - Survey Tool
Dynamics of Big Data - Survey ToolDynamics of Big Data - Survey Tool
Dynamics of Big Data - Survey Tool
 
Knowledge management
Knowledge managementKnowledge management
Knowledge management
 
Solving through Systems Thinking.pdf
Solving through Systems Thinking.pdfSolving through Systems Thinking.pdf
Solving through Systems Thinking.pdf
 
The Evolving Communication Function
The Evolving Communication FunctionThe Evolving Communication Function
The Evolving Communication Function
 
The Evolving Communication Function
The Evolving Communication FunctionThe Evolving Communication Function
The Evolving Communication Function
 
Shane James: Creating impact with People Analytics, lessons learned from the ...
Shane James: Creating impact with People Analytics, lessons learned from the ...Shane James: Creating impact with People Analytics, lessons learned from the ...
Shane James: Creating impact with People Analytics, lessons learned from the ...
 
Final communication and connectedness v3
Final communication and connectedness v3 Final communication and connectedness v3
Final communication and connectedness v3
 
Lbcio2013 surveyexecutivesummary final
Lbcio2013 surveyexecutivesummary finalLbcio2013 surveyexecutivesummary final
Lbcio2013 surveyexecutivesummary final
 
Gender balance at work a study of an Irish civil service department
Gender balance at work a study of an Irish civil service departmentGender balance at work a study of an Irish civil service department
Gender balance at work a study of an Irish civil service department
 
Review of literature knowledge management
Review of literature knowledge managementReview of literature knowledge management
Review of literature knowledge management
 

More from webuploader

Michael_Hulme_Banff_Social_Networking
Michael_Hulme_Banff_Social_NetworkingMichael_Hulme_Banff_Social_Networking
Michael_Hulme_Banff_Social_Networking
webuploader
 
cyberSecurity_Milliron
cyberSecurity_MillironcyberSecurity_Milliron
cyberSecurity_Milliron
webuploader
 
LiveseyMotleyPresentation
LiveseyMotleyPresentationLiveseyMotleyPresentation
LiveseyMotleyPresentation
webuploader
 
FairShare_Morningstar_022607
FairShare_Morningstar_022607FairShare_Morningstar_022607
FairShare_Morningstar_022607
webuploader
 
3_System_Requirements_and_Scaling
3_System_Requirements_and_Scaling3_System_Requirements_and_Scaling
3_System_Requirements_and_Scaling
webuploader
 
ScalabilityAvailability
ScalabilityAvailabilityScalabilityAvailability
ScalabilityAvailability
webuploader
 
scale_perf_best_practices
scale_perf_best_practicesscale_perf_best_practices
scale_perf_best_practices
webuploader
 
7496_Hall 070204 Research Faculty Summit
7496_Hall 070204 Research Faculty Summit7496_Hall 070204 Research Faculty Summit
7496_Hall 070204 Research Faculty Summit
webuploader
 
FreeBSD - LinuxExpo
FreeBSD - LinuxExpoFreeBSD - LinuxExpo
FreeBSD - LinuxExpo
webuploader
 

More from webuploader (20)

Michael_Hulme_Banff_Social_Networking
Michael_Hulme_Banff_Social_NetworkingMichael_Hulme_Banff_Social_Networking
Michael_Hulme_Banff_Social_Networking
 
socialpref
socialprefsocialpref
socialpref
 
cyberSecurity_Milliron
cyberSecurity_MillironcyberSecurity_Milliron
cyberSecurity_Milliron
 
PJO-3B
PJO-3BPJO-3B
PJO-3B
 
LiveseyMotleyPresentation
LiveseyMotleyPresentationLiveseyMotleyPresentation
LiveseyMotleyPresentation
 
FairShare_Morningstar_022607
FairShare_Morningstar_022607FairShare_Morningstar_022607
FairShare_Morningstar_022607
 
saito_porcupine
saito_porcupinesaito_porcupine
saito_porcupine
 
3_System_Requirements_and_Scaling
3_System_Requirements_and_Scaling3_System_Requirements_and_Scaling
3_System_Requirements_and_Scaling
 
ScalabilityAvailability
ScalabilityAvailabilityScalabilityAvailability
ScalabilityAvailability
 
scale_perf_best_practices
scale_perf_best_practicesscale_perf_best_practices
scale_perf_best_practices
 
7496_Hall 070204 Research Faculty Summit
7496_Hall 070204 Research Faculty Summit7496_Hall 070204 Research Faculty Summit
7496_Hall 070204 Research Faculty Summit
 
Chapter5
Chapter5Chapter5
Chapter5
 
Mak3
Mak3Mak3
Mak3
 
visagie_freebsd
visagie_freebsdvisagie_freebsd
visagie_freebsd
 
freebsd-watitis
freebsd-watitisfreebsd-watitis
freebsd-watitis
 
BPotter-L1-05
BPotter-L1-05BPotter-L1-05
BPotter-L1-05
 
FreeBSD - LinuxExpo
FreeBSD - LinuxExpoFreeBSD - LinuxExpo
FreeBSD - LinuxExpo
 
CLI313
CLI313CLI313
CLI313
 
CFInterop
CFInteropCFInterop
CFInterop
 
WCE031_WH06
WCE031_WH06WCE031_WH06
WCE031_WH06
 

Recently uploaded

Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
Chris Hunter
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
kauryashika82
 
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
MateoGardella
 

Recently uploaded (20)

SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
 
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across SectorsAPM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across Sectors
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
 
PROCESS RECORDING FORMAT.docx
PROCESS      RECORDING        FORMAT.docxPROCESS      RECORDING        FORMAT.docx
PROCESS RECORDING FORMAT.docx
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxUnit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
 
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfHoldier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch LetterGardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17
 
fourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writingfourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writing
 

mic06-jay-prezentacija

  • 1. Social Networking: The People Side of KM Dr. Jay Liebowitz Professor Graduate Division of Business and Management Johns Hopkins University [email_address] 301-315-2893
  • 2.
  • 3.
  • 4.
  • 5. 4 Pillars of a Human Capital Strategy KM C M P M C G M Human Capital
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. A Couple of Cases
  • 11.
  • 12. Social Network Analysis Schematic Employee Adjacency – Advice Communication Matrix Employee Communication Measures Employee Attributes Advice Communications
  • 13.
  • 14. Knowledge Types K of “why” business opportunities reduce cost and other strategic decisions Strategic K of “who” has information Relationship K of “how” the business works Process K of non-work related questions General K of “how” networks and systems work Expert Process K of “what” applications Context
  • 15.
  • 16.
  • 17.
  • 18.  
  • 19.  
  • 20.
  • 21.
  • 22.  
  • 23.  
  • 24.  
  • 25.  
  • 26.  
  • 27.  
  • 28.
  • 29.  
  • 30.  
  • 31.  
  • 32.  
  • 33.  
  • 34.  
  • 35.
  • 36. Node Types by Area 38 151 113 396 Strategic 38 121 94 445 Relation 37 109 110 442 Process 42 162 118 378 General 40 171 126 361 Exp. Pr 46 190 133 329 Context Carrier Receiver Transmitter Isolate K Area
  • 37.
  • 38.
  • 39.
  • 40. Case 2: Staff for General Advice Questions
  • 43. Subject Matter Expertise (Department)
  • 44.
  • 45.
  • 46.
  • 47. Questions and Answers THANK YOU!! HVALA!!