How to conduct an expert review of a web site, document or other product...but do it in a way that focuses on users and the user experience.

1. Conducting a (user-centered) expert review Whitney Quesenbery WQusability Created with Caroline Jarrett, Effortmark

13. Case study: At the Open University, we use personas to review new designs Open University

14. We ask how each persona will start their journey on the site

26. Step 3: Try it - Why is Jenny looking for a government service?

34. Whitney Quesenbery Whitney Interactive Design [email_address] www.WQusability.com Whitney Quesenbery is a user researcher, user experience practitioner, and usability expert with a passion for clear communication. She has been in the field since 1989, helping companies from The Open University to the National Cancer Institute develop usable web sites and applications. Whitney is past-president of UPA - Usability Professionals’ Association, a leader in the STC Usability and User Experience Community and a Fellow of the STC. She has served on two Federal Advisory committees: TEITAC, recommending updates to Section 508 (US accessibility regulations), and chair for Human Factors and Privacy for voting system guidelines. Before she was seduced by a little beige computer into the world of usability, Whitney was a theatrical lighting designer on and off Broadway. Storytelling for User Experience: Crafting stories for better design Whitney Quesenbery & Kevin Brooks www.rosenfeldmedia. com/books/storytelling/