3. Release Notes About this product
3
Contents
About this product..........................................................................................................................................4
New features and enhancements....................................................................................................................5
Known Issues .................................................................................................................................................6
System requirements: BlackBerry Desktop Software.....................................................................................12
Legal notice..................................................................................................................................................14
4. Release Notes About this product
4
About this product
You can use the BlackBerry Desktop Software to complete the following tasks with your BlackBerry smartphone or
BlackBerry PlayBook tablet:
• Synchronize your media files (music, pictures, and videos).
• Back up and restore your data.
• Update your BlackBerry Device Software or BlackBerry PlayBook OS.
• Transfer your settings and data to a new smartphone or tablet.
• Manage multiple smartphones and tablets.
You can also use the BlackBerry Desktop Software to complete the following tasks with your smartphone:
• Synchronize your organizer data (calendar entries, contacts, tasks, and memos).
• Manage and update your smartphone applications.
• Use your smartphone as a modem to connect to the Internet from your computer.
5. Release Notes New features and enhancements
5
New features and enhancements
The new features and enhancements for BlackBerry Desktop Software 7.1 include the following items:
Additional OS support Support for Windows 8
BlackBerry PlayBook tablet support You can add a tablet that has BlackBerry PlayBook OS
2.0.1 or later installed on it.
The BlackBerry Desktop Software supports mobile network
enabled tablets.
Media sync enhancements You can:
• Sync your music by individual songs or by collections of
music, including albums.
• Drag and drop picture and video folders from your
computer into the BlackBerry Desktop Software to
sync with your BlackBerry smartphone or tablet
• Learn about syncing Music, Pictures, and Videos
before configuring features.
Sync enhancements You can sync all of your configured data at one time by
toggling the sync button in a synchronization screen and
selecting Sync All.
6. Release Notes Known Issues
6
Known Issues
This section lists known issues for BlackBerry Desktop software 7.1, bundle 42.
Installation/Connection
You might not be able to dismiss or close an error message that appears after you click on the Applications option. (DT
6921700)
In some cases, when you connect a device that has a media card inserted to your computer, you might receive the
following error message: “BB Desktop software cannot communicate with the connected device.” (DT 6827758)
You might not be able to connect to your BlackBerry PlayBook tablet to restore data or sync media as expected after
updating your tablet software to PlayBook OS 2.1.0, bundle 1440. (DT 6662747)
If you update your PlayBook software over the wireless network, connect your tablet to a computer, and launch BlackBerry
Desktop Software, you might receive an error message. (DT 6464609)
You might not be able to use your device as a modem as expected and the option to select Mobile Internet in BlackBerry
Desktop Manager might not be clickable. (DT 6224490)
Workaround: Connect your device to your computer with a USB cable or set up the option for dial-up connection manually
from your computer control panel.
If you uninstall BlackBerry Device Software, some folders might remain. (DT 5839142)
The BlackBerry Desktop Software displays the wrong BlackBerry smartphone image when you connect a BlackBerry Curve
9310. (DT 5455030)
If you connect your smartphone to BlackBerry Desktop Software, the program might end unexpectedly. (DT 5204139)
If you select Close Now after updating your smartphone, BlackBerry Desktop Software might not close. (DT 4928391)
In some cases, you might be unable to see your BlackBerry PlayBook tablet storage volume after you restart your
computer.
Workaround: Disconnect the USB cable from the computer and reconnect. (DT 2413961)
The memory information on the last screen of the device switch or new device wizard isn't displayed if your device fails to
connect with the BlackBerry Desktop Software. (DT 743522)
Applications
It might take longer than expected to display smartphone application information or smartphone application summaries.
(DT 6938806)
If you are using the BlackBerry Desktop Software in Simplified Chinese and navigate to Device Options, your Microsoft
Exchange profile options might display as “????”. (DT 5629776)
Backing up and restoring data
You might not be able to restore .bbb files that were backed up on one device to another device as expected. (DT
6209681)
In some cases, you might be unable to restore back up files to another smartphone. (DT 6111786)
7. Release Notes Known Issues
7
The BlackBerry Desktop Software might stop responding and might close unexpectedly while you are restoring device
data. (DT 6069786)
In some cases, when you try to restore data from a media card, you might receive the following error message: “Run-Time
Check Failure #2 – Stack around the variable ‘numfile’ was corrupted.”(DT 5662932)
The BlackBerry Desktop Software might stop responding while you are backing up your smartphone. (DT 5373830)
Your keyboard settings might not return to the default value after you restore your device data. (DT 2600713)
If you restore your Volume settings, the Master Volume might not return to the default setting. (DT 2600685)
If you restore your Wi-Fi settings, the Prompt for save hotspot option might not restore to the default setting. (DT 2600679)
In some cases, your File Sharing settings might not back up or restore as expected. (DT 2500276)
On some occasions, the Alarm notification icon might not appear after you restore your settings. (DT 2500272)
On some occasions, your BlackBerry ID might not carry over after you switch between devices. (DT 2414061)
If you restore your settings, your time zone and language preferences might not appear. (DT 2414023)
In some cases, your Airplane Mode settings might not back up or restore as expected. (DT 2414020)
On some occasions, your Bluetooth settings might not back up or restore as expected. (DT 2413991)
In some cases, your HDMI settings might not restore as expected. (DT 2413967)
If you change your Calendar application settings and back up your changes, your settings might not save or restore as
expected. (DT 2388252)
If you change your Messages application settings and back up your changes, your settings might not save or restore as
expected. (DT 2388235)
If you back up your Keyboard settings, your settings might not restore as expected. (DT 2361006)
You receive the following error when you back up your data and your smartphone or BlackBerry PlayBook tablet name is
longer than the hard drive file system limit or longer than the backup file name: "There was an error backing up. There
could have been a problem with the device or connection during the backup. Verify that the device is turned on and
connected." (DT 751826)
Synchronizing organizer data
IBM Lotus Notes
If you create a daily recurring appointment in Lotus Notes that starts in the future and you then configure two-way sync
for your calendar entries, if you sync your event, then change the start time for all instances of the recurring
appointment, if you sync the update multiple times, the event becomes corrupt. (DT 5174220)
If you create a daily recurring appointment in Lotus Notes that starts in the future and then you configure two-way sync
for your calendar entries and sync your calendar with your device, if you change the start time for the recurring
appointment from the email client multiple times and sync your changes to your device, the BlackBerry Desktop
Software shows that the change is synced, but the change doesn't appear on the device. (DT 3869700)
If you have two-way sync configured for upcoming tasks and you select the Create separate entries conflict option, if
you modify a field in a synchronized recurring task on both your smartphone and in your email client and then sync the
changes, the BlackBerry Desktop Software displays that one change has been made on the smartphone and one on the
computer, instead of indicating that one new entry has been added on both the smartphone and the computer. (DT
3869689)
If you change details for a recurring event on your smartphone then sync, the Changed column might display information
from unmodified fields. (DT 3869698)
If you have one-way sync from your smartphone to your computer configured for your calendar data and you update a
8. Release Notes Known Issues
8
calendar event in IBM Lotus Notes and you make the same update on your smartphone, when you sync your organizer
data, the Conflict Resolution dialog displays a conflict with the calendar update that you made. (DT 3869678)
If you update a task that and then sync the changes, in the Items Dialog box, the BlackBerry Desktop Software shows the
Start Date as changed even though the value was not updated and has not changed from the original task. (DT 3869674)
On some occasions, the unmodified values column might be absent after synchronizing contacts from your email client.
(DT 3869670)
If you configure two-way sync for your contacts and you create a contact from your smartphone and do not enter a last
name for the contact, when the contact syncs to your email client, the Title for the contact displays as 0. (DT 3869552)
If you configure two-way sync for your calendar and set an 'Is after <today's date>' filter condition, if you add a recurring
entry to your email client for the current date, the entry synchronizes in error. (DT 3869535)
If you configure two-way sync for your calendar and you create an all-day entry or anniversary event on your computer with
a reminder set in minutes, the reminder on the smartphone will not be correct. (DT 3869532)
If you configure two-way sync for your calendar entries and you create a meeting on your smartphone, the BlackBerry
Desktop Software synchronizes the meeting to Lotus Notes as an appointment. From Lotus Notes, you can't change the
appointment to a calendar entry or invite attendees to the appointment. (DT 3869526)
If you configure synchronization for your memos and you click Advanced and then click the Fields tab, the BlackBerry
Desktop Software does not display any field mappings. (DT 3869522)
Changing a recurring calendar entry or task on your smartphone deletes the data in the invitees and dates fields after
synchronizing it to IBM Lotus Notes. (DT 3869489)
Microsoft Outlook
BlackBerry Desktop Software might stop responding and close unexpectedly when you are syncing your calendar. (DT
6802929)
If you configure two-way sync for Upcoming Tasks Only, completed tasks might also be synced. (DT 6787388)
You might receive the following error message when synchronizing Notes: ERROR: COL
TransBase::MoveFirstSummaryRecord: Unable to move to first or next row. (DT 6787196)
If you create a task on your device and set a reminder for this task, after you sync your organizer data, you might see a
notification that changes will be made to your organizer data to include the task, even though the reminder has already
sounded in both Microsoft Outlook and on your device. (DT 6786808)
If you connect your device to your computer and configure two-way sync, changes that you make to tasks might appear as
conflicts rather than changes as expected. (DT 6785861)
If you connect your device to your computer and configure one-way sync, changes that you make to tasks on your device
might appear as conflicts in Microsoft Outlook rather than changes as expected. (DT 6785672, 6785397)
In some cases, if you modify an existing calendar appointment in Microsoft Outlook and then connect your device to your
computer to sync the organizer data, the appointment might be duplicated in Microsoft Outlook and you might receive the
following error message: “Synchronization Error: Unexpected User Interface Error. Please contact technical support.” (DT
6735301)
You might not be able to perform one-way sync as expected. You might not be advised of conflicts that exist or receive an
error message that the data is not being synchronized. (DT 6662236)
You might receive the following error message after you have configured two-way sync and selected the option to you’re
your organizer data: “CRTranRec::GetField : Field with specific Id not found.” (DT 6580371)
If you have two-way sync configured, and you modify a contact's field, such as the telephone number, when you sync
again, you might see a notification that there is a conflict with the information. (DT 6418960)
If you have two-way sync configured, sync might fail if one of your contacts contains a blank modified date field.
9. Release Notes Known Issues
9
Workaround: Edit your contact or add new data to your contact and sync your contacts again.
If you synchronize your contacts using BlackBerry Desktop Software, the program might close unexpectedly. (DT
5842840)
If you synchronize Contacts with a URL for an email address, you might receive an error message. (DT 5793475)
If you sync recurring calendar events with blank recurrence patterns, BlackBerry Desktop Software and the sync operation
might end unexpectedly. (DT 5776640)
If you disable Network Connection and sync calendar entries using BlackBerry Desktop Software, you might not receive an
error message. (DT 5442798)
If you use BlackBerry Desktop Software to synchronize Contacts, you might receive an error message. (DT 5383650)
On some occasions, BlackBerry Desktop Software might delete old Calendar entries during synchronization. (DT 5360493)
If you are using Microsoft Outlook 2010 and you have set up calendar sync, when you synchronize your calendar entries,
the BlackBerry Desktop Software displays the following error message: “RTranRec::GetLinkedRecordId : Invalid linked
record Id." (DT 5176809)
If you connect your smartphone to BlackBerry Desktop Software and select Sync All you might receive an error message.
(DT 5156103)
If you configure two-way sync for your tasks, when you update the status of a synchronized task from your device and sync
the change, the change is not synchronized back to Microsoft Outlook. (DT 5138225)
In certain situations, if you are using Microsoft Outlook 2010 and you have set up synchronization for your organizer data,
when the BlackBerry Desktop Software starts to sync your data, you might receive the following error message:
“Caught_com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D): ErrorMessage(): Library not
registered.: Source(): (null).” (DT 4927981)
On some occasions, you might receive an error message while synchronizing Organizer contacts. (DT 4393264)
In certain situations, if you are a delegate and have permissions for another person's Microsoft Outlook folders, the Add
button might be disabled in the BlackBerry Desktop Software when you attempt to configure synchronization of a
secondary collection of organizer data. (DT 3869838)
You are not able to configure one-way sync with a folder that has read-only permissions. (DT 3869820)
If you configure two-way sync for your contacts and you restore a .pst file to Microsoft Outlook and you restore a backup file
to your smartphone, the first time you synchronize your contacts, if a contact is in your email client and on your
smartphone, the BlackBerry Desktop Software prompts you with conflicts between the duplicate contact entries. (DT
3869765)
If you configure synchronization for your calendar or tasks, the BlackBerry Desktop Software prompts you to browse for the
ICS file even though only one ICS file exists in the default location. (DT 3869695)
If you have two-way sync configured for your calendar and you have your events synchronized between Microsoft Outlook
and your smartphone, if you modify a field in an event from either your email client or your smartphone and then you delete
the same field from the other source (email client or your smartphone), when you sync your calendar, the BlackBerry
Desktop Software does not prompt you that there is a conflict for the event; instead it syncs the change. (DT 3869677)
If you are a delegate and you create a calendar entry in another person's calendar, the BlackBerry Desktop Software syncs
the calendar entry in the other person's desktop calendar but the entry is not synchronized to the person's smartphone.
(DT 3869443)
If you change a non-mapped field for a contact on your computer, this contact shows up as changed during a sync. (DT
3869439)
If you configure two-way sync for your calendar, an extra entry is added to your calendar if you change a recurring calendar
entry from your email client and sync. (DT 4406167 )
10. Release Notes Known Issues
10
If you configure two-way sync for memos, the BlackBerry Desktop Software might report a conflict between a memo you
create on your smartphone and a note you create in Microsoft Outlook even when the entries are unique. (DT 1254615)
Microsoft Outlook Express
If you add information using your smartphone and email client, the Conflict Resolution screen might not appear. (DT
5373923)
If you configure two-way sync for your contacts and, from your smartphone, you add a home phone number for a contact
and then from Microsoft Outlook Express you add a business phone number for the same contact, when you synchronize
your contacts, the BlackBerry Desktop Software doesn't display the synchronization confirmation window, but the data
synchronizes correctly. (DT 3869565)
Windows 7
If you configure two-way sync for your contacts, and create new contacts on your smartphone, in some cases you might see
a notification that both new contacts were synchronized, when only one was successful. (DT 6413961)
If you have a synchronized recurring calendar entry and you delete an instance of the series from your email client and you
delete another instance from your smartphone, and then you sync your calendar, the BlackBerry Desktop Software
incorrectly adds the instance of the event that you deleted from your email client back into your desktop calendar. (DT
3869704)
If you change contact information using your email client, your smartphone might display “1 add, 1 delete” on the Changes
screen. (DT 3869680)
In some cases, changes to first and last name information for a Contact on your smartphone might not sync to your email
client. (DT 3869679)
If you create separate Calendar entries using your smartphone or email client and synchronize, Calendar entries might not
synchronize. (DT 3869646)
Windows Vista
If you have two-way sync configured for your contacts and you update a contact from your smartphone, when you sync the
change, the update syncs to your contact list successfully. If you perform the sync again without making any changes, the
BlackBerry Desktop Software indicates a change has been made on your smartphone, although when you view the Item
Details, no information is changed. (DT 3869682)
Switching your smartphone or tablet
You might be able to perform a device switch even though this option within the Tools menu to do so is not selected. (DT
6659631)
After backing up your data while switching your smartphone, if you click the back arrow to return to the Select optional
data screen and change your backup options and then continue, your backup doesn't start again. (DT 757762)
Certificates
If you select Notify me when a CRL server cannot be contacted during an update, the BlackBerry Desktop Software doesn't
send a notification when it cannot contact a CRL server. (DT 1261063, 4406403)
You have the option to sync a certificate that is marked non-exportable, even though this type of certificate can't be
synced. (DT 1140159, 4406237)
11. Release Notes Known Issues
11
Media
Music
Using Windows Media Player as your music source, if you try to sync a playlist that contains .wma files with Windows Media
Lossless encoding, the playlist isn't playable on your device and you receive the following message: "The media “01
nagaiaida” being played is of an unsupported format." (DT 2041175, 4406173)
Videos
If you have many small videos of only a few seconds in length on your tablet, the BlackBerry Desktop Software might not be
able to load the list of videos from your tablet. The transcoder process might spike to 100% of your computer's CPU usage.
The BlackBerry Desktop Software displays the following error: “Video failed to load.” (DT 3869829)
Workaround: Connect your tablet to your computer. Open Windows Explorer and delete videos approximately 10 KB or
smaller from your tablet.
Pictures
You might receive a notification that your pictures have synced with your tablet before syncing has finished and you might
not see all of your pictures in your Pictures folder. (DT 2420273)
Updating software
In some cases, you might not be unable to return to a previous version of device software using the BlackBerry Desktop
Software. (DT 4972386)
Miscellaneous
If you restart BlackBerry Desktop Software, the window might have larger dimensions and a different location on screen.
(DT 5756701)
You might not be able to restore a nonresponsive device as expected by connecting to BlackBerry Desktop Software with
a USB and you might receive the following error message: “There was an error updating your software.” (DT 5176058)
If you are using BlackBerry Bridge to pair a device, the BlackBerry Bridge icons might appear blank. (DT 2600295)
12. Release Notes System requirements: BlackBerry Desktop Software
12
System requirements: BlackBerry
Desktop Software
Hardware • Intel compatible 1 GHz or higher processor
• 512 MB of RAM
• USB 1.1 or higher USB port
• Screen resolution of 1024 x 768 or greater
• 100 MB of free hard disk space for typical
installation
Software • Microsoft Windows XP SP3 or later, Windows Visa,
Windows 7
• If you’re using a 64-bit Windows XP computer, you
must install the following hotfix:
http://support.microsoft.com/kb/968730
• Microsoft .NET Framework 3.5 SP1 or an active
Internet connection
• iTunes 7.7.1 or later or Windows Media Player 10
or later for music synchronization
BlackBerry smartphones • For media synchronization: BlackBerry Device
Software 4.2 or later and a media card or built-in
media storage
• For Wi-Fi music sync: BlackBerry 6 or later
• For other desktop features: BlackBerry Device
Software 4.1 or later
Desktop email programs For enterprise integration with BlackBerry Enterprise
Server, one of the following email program requirements
must be met:
• Microsoft Outlook 2002, 2003, 2007, or 2010
(corporate or workgroup installation) with an email
account on a Microsoft Exchange Server 5.5 SP 4
or later that can receive messages from the
Internet
• IBM Lotus Notes 5.0.6 or later with an email
account on an IBM Lotus Domino Server 5.03 or
later (5.0.12 or later recommended) that can
13. Release Notes System requirements: BlackBerry Desktop Software
13
receive messages from the Internet
Organizers The following organizers are supported for synchronization:
• IBM Lotus Notes 6.5.5, 7.0.4, 8.0.3, 8.5.1, 8.5.2
• Microsoft Outlook 2003, 2007, 2010
• Microsoft Outlook Express (Windows XP)
• Windows Calendar (Windows Vista)
• Windows Contacts (Windows Vista, Windows 7,
Windows 8)
15. Release Notes Legal notice
15
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FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION,
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SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF
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16. Release Notes Legal notice
16
Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry
Desktop Software, and/or BlackBerry Device Software.
The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable
thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR
WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS
DOCUMENTATION.
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Research In Motion UK Limited
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Published in Canada
Published: 2013-03-18
SWD-20130318170216903
