5. Becoming a regional mobile champion by 2015
To be Indonesia’s cellular champion – delighting
customers, shareholders and employees
to achieve this vision, we recognize that we need
to transform the NOC from network-centric to
customer-centric
Customer Experience (CE) has become the
major differentiation in current competition .
Axiata & XL Visions
5
6. XL’s NOC ROADMAP
NOC – SOC Transformation
4 step to transform NOC to SOC:
1.Alarm, Performance Indicator & Command Log Correlation
(2009/2010)
2.Transmission, MPLS and Core NE Correlation (2010)
3.Customer Experience Management (2011)
4.Service Management (2011)
6
7. Legend
Establish
In
Progress
Next
XL’s Service Management
Architecture/ Infrastructure
Master
Claw
VAS
BSM
SQM
CEM
HPOVO
NNM
MPLS
Syslog
Netcool
Omnibus
(FM)
BRIXNetscout
EMS
(Ericsson,
Huawei,
Alcatel, Trans)
Topology
Discovery
(L1,L2,L3)
PMFM CM
Netcool:
RCA &
Interlayer
Correlation
Netcool:
RCA &
Interlayer
Correlation
7
8. What We've done in 2009
•Consolidate alarm from all EMS
•Correlate KPI, alarm, and cmd logs
•Create KPI Alerting
Master
Claw
VAS
BSM
SQM
CEM
HPOVO
NNM
MPLS
Syslog
CDR
Splitter
and Reader
Netcool
Omnibus
(FM) Configuration
Management
BRIXNetscout
EMS
(Ericsson,
Huawei,
Alcatel, Trans)
Topology
Discovery
(L1,L2,L3)
PMFM CM
Netcool:
RCA &
Interlayer
Correlation
8
9. Alarm Correlation
Correlated Alarm with Topology, Performance Indicator
(KPI) and Historical Log
Active Monitoring
Intelligent KPI alerting above defined threshold
Netcool Correlation
Alarm, Performance, Log
9
16. Automatically change the KPI group
applicable to Node (MSC/MGW/BSC)
type and/or Vendor
(Ericsson/Huawei/Alcatel)
Has 2 windows to display different KPI chart
Available Range:
Hourly, Daily, Weekly
User defined period
KPI per cell for BSS
Alarm, Performance, Log Correlation
Contextual/Relevant Performance Report
16
17. Alarm Correlation
Correlated Alarm with Topology, Performance Indicator
(KPI) and Historical Log
Active Monitoring
Intelligent KPI alerting above defined threshold
Netcool Correlation
Alarm, Performance, Log
17
18. • Alarm generated when current KPI value >
intelligent threshold
• Reference value:
– Last week value vs current value
• Threshold (deviation) value can be defined by
user
Netcool Active Monitoring
Performance Alert
18
20. CM
Current implementation in 2010
Master
Claw
VAS
BSM
SQM
CEM
HPOVO
NNM
MPLS
Syslog
Netcool
Omnibus
(FM)
Configuration
Management
BRIXNetscout
EMS
(Ericsson,
Huawei,
Alcatel, Trans)
Topology
Discovery
(L1,L2,L3)
PMFM
Root cause analysis and interlayer
correlation :
a. Layer 1 (Transmission)
b. Layer 2-3 (MPLS) Topology
discovery
20
21. L1-2-3 discovery Q4 2010
Integrate with netcool to enable root cause analysis and inter layer correlation
Make fault monitoring more intelligent
2010 Plan
Root Cause Analysis & Inter Layer Correlation
21
22. Alarm LOS
Alarm LOS
2010 Plan: Root Cause Analysis & Inter Layer Correlation
Existing Condition
22
23. With Correlation and RCA
Alarm LOS
Alarm LOS
Sevice ViewSevice View
Status bar
Interlink MSJKT6 to HLR SBY
Service Layer
MSJKT6
Node
Failed due to link C-JKT-01 <> C-SBY-01 Down
Summary
Fiber Cut Section SEM<>YOG
Root Cause (RCA)
Critical
Severity
2010/04/01 15:.
Timestamp
Correlation and RCA engine will replace all unecessary alarm and display service
impacted with the Root caused
2010 Plan: Root Cause Analysis & Inter Layer Correlation
Plan
23
24. What next?
2011?
•Build BSM, SQM, CEM
•Complete Infrastructure to support BSM, SQM,
CEMNetcool:
RCA &
Interlayer
Correlation
Master
Claw
VAS
BSM
SQM
CEM
HPOVO
NNM
MPLS
Syslog
Netcool
Omnibus
(FM)
Configuration
Management
BRIXNetscout
EMS
(Ericsson,
Huawei,
Alcatel, Trans)
Topology
Discovery
(L1,L2,L3)
PMFM CM
24
