Operational Framework

Vancouver Community College ID 3102
Provincial Instructor Diploma Program Instructional Techniques

PIDP ID 3102
Operational Framework
Marko Wolf-Pany, P.Eng.
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Vancouver Community College
Provincial Instructor Diploma Program
Friday, October 31, 2008

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Vancouver Community College - PIDP ID 3102

Marko Wolf Pany, P.Eng.
 Professional Engineer (P.Eng.), Ontario
 B.Eng. Honours, Electrical Engineering, Carleton University
 Software Engineering Institute (SEI) Software Capability Evaluation (SCE)
Evaluator
 CMMI / ITT Senior Manager, TELUS / Accenture / Vancouver
 Program / Project / Process Improvement Management Consultant
 Director, Software Engineering Management
 Program Manager -SEI CMM based Software Process Improvement (SPI)
Programs
 Member of the company’s Baldrige National Quality Program Steering
Council
 Director, Systems Engineering -Technical Authority responsible for all
Information Technology (IT) Projects in Latin America
 Project Manager / Technical Manager, Land (Army) Software Engineering
Centre (LSEC), Department of National Defence (DND)
 Member of the Software Engineering Process Group (SEPG)
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VCC – PIDP
Process Improvement Consultant – Project Management Consultant 1
ID 3104 - Evaluation of Learning

Roxanne McGhan
Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 1


“How does an organization know if its policies,
standards, processes, procedures, training, and
tools are consistent ?”

THE OPERATIONAL FRAMEWORK

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“Best-in-
“Best-in-Class” Processes & Procedures

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Roxanne McGhan



 In order to improve operations, an organization
should define, document, and communicate its
policies, standards, processes, procedures,
training, and tools to those that use them.

 Collectively, these operational elements and their
relationships can be referred to as an quot;Operational
Frameworkquot; that prescribes, governs, or guides
product development and service delivery.

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Vancouver Community College - PIDP ID 3102 4

The Operational Framework – 2/5

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Roxanne McGhan



 Policies
 Organizational policies dictate the rules that govern operations.
 A policy statement usually is used to enforce the use of
organizational processes.
 A policy statement, therefore, constrains organizational processes
by identifying required or acceptable processes, or ways of doing
work.

 Standards
 Standards are the operational definitions of final or interim
organizational work products.
 Standards constrain organizational processes by setting acceptance
criteria on the output of those processes.
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 Processes (What)
 A process is what happens in the organization to build products and/or
deliver services.
 Processes are constrained by organizational policies and standards in that
they must specify ways to develop products and/or deliver services that
conform to organizational standards, in accordance with organizational
policies.
 Procedures (How)
 Procedures are the step-by-step instructions for implementing a process or
step-by-
a portion of a process.
 Procedural information focuses on how to perform a certain task identified in
the process.
 Processes are, therefore, implemented by specific procedures.

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Roxanne McGhan



 Training
 Training addresses the knowledge and skills required to
execute a process or use a procedure.
 Training is used to support the use of processes and
procedures.

 Tools
 Tools needed to implement a procedure.
 Tools, like training, are used to support the use of
processes and procedures.

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Project Human Resource Management Process
(What)

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Roxanne McGhan


9.1 Human Resource Planning Procedure
(How)

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9.2 Acquire Project Team Procedure
(How)

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Roxanne McGhan


9.3 Develop Project Team Procedure
(How)

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9.4 Manage Project Team Procedure
(How)

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Roxanne McGhan


Project Human Resource Management Process – 1/4

 Policies
 Organization’s Human Resources Management Policies
 Organization’s Program Management Policies
 Organization’s Project Management Policies

 Standards
 Provincial Human Resources / Labour Standards
 Federal Human Resources / Labour Standards
 A Guide to the Project Management Body of Knowledge (PMBOK®
Guide) – PMI – Project Management Institute
 SEI CMMI® - Capability Maturity Model® Integration - Software
Engineering Institute

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 Process
 Project Human Resource Management

 Procedures
 Human Resource Planning Procedure
 Acquire Project Team Procedure
 Develop Project Team Procedure
 Manage Project Team Procedure

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Roxanne McGhan



 Training
 General Management Skills
 Organizational Theory
 Conflict Management
 Negotiation Skills
 Hiring Process & Procedures
 Contracting Process & Procedures
 Performance Appraisals
 Etc.

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 Tools
 Organization Charts and Position Descriptions
 Networking
 Virtual Teams
 Training
 Team-Building Activities
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 Project Ground Rules
 Co-
Co-Location of Team Members
 Recognition and Rewards
 Observation and Conversation
 Performance Appraisals
 Issue Log
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Roxanne McGhan


“Best-in-
“Best-in-Class” Processes & Procedures

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CLASS EXERCISE

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Roxanne McGhan


References – 1/2

 A Software Process Framework for the SEI Capability
Maturity Model: Repeatable Level, CMU/SEI-93-SR-007,
CMU/SEI-93-SR-
June 1993, Software Process Definition Project
 http://www.sei.cmu.edu/publications/documents/93.reports/
93.sr.007.html
 How to Use the Software Process Framework, Special
Report, CMU/SEI-97-SR-009, October 1997;
CMU/SEI-97-SR-
 http://www.sei.cmu.edu/publications/documents/97.reports/
97sr009/97sr009abstract.html
 From the Software Engineering Institute, Carnegie Mellon
University.
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References – 2/2

 A Guide to the Project Management Body of Knowledge (PMBOK®
Guide) - Third Edition, Paperback
 http://www.pmi.org/Marketplace/Pages/ProductDetail.aspx?GMProduct
=00100035801

 CMMI® for Development, Version 1.2, CMMI-DEV, V1.2, Technical
CMMI-
Report, CMU/SEI-2006-TR-008, ESC-TR-2006-008, CMMI Product
CMU/SEI-2006-TR- ESC-TR-2006-
Team, August 2006.
 CMMI® (Capability Maturity Model® Integration) - Software Engineering
Institute, Carnegie Mellon University
 http://www.sei.cmu.edu/publications/documents/06.reports/06tr008.html

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Roxanne McGhan


Questions & Answers

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Roxanne McGhan

Operational Framework

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