1. Amendments and Confirmations
Amendments and Confirmations (50 marks) < pstyle="margin-
left: 0cm;"> Scenario < pstyle="margin-left: 0cm;"> The Portellas are return clients to the
Millenium Travel Agency – this time requesting a family vacation to New Zealand
. Familiarise yourself with the Portella family’s reservation requirements and general
information provided here: < pstyle="margin-left: 21.3pt; tab-stops: list 21.3pt;">
· All members of the family travel on Australian passports and do not require visas for
the journey to New Zealand . < pstyle="margin-left: 21.3pt; tab-stops: list 21.3pt;">
· Mr Peter Portella is a QANTAS Platinum ‘ frequent flyer’: QF 18808099 <
pstyle="margin-left: 21.3pt; tab-stops: list 21.3pt;"> · All flights will be organised by
Mr Portella, directly with Qantas using frequent flyer points < pstyle="margin-left: 21.3pt;
tab-stops: list 21.3pt;"> · Mr Portella made initial inquries via the Millenium Travel
internet website and emailed 30 May regarding accommodation in Queenstown ,
NEW ZEALAND and a Milford Sound Day tour. < pstyle="margin-left: 21.3pt; tab-stops:
list 21.3pt;"> · Bookings for accommodation and Milford Sound Day tour were
confirmed 15 June. < pstyle="margin-left: 21.3pt; tab-stops: list 21.3pt;"> · Deposit
due immediately to secure booking. Final payment is due two weeks prior to departure,
which is 07 September. < pstyle="margin-bottom: 12.0pt; margin-left: 21.3pt; margin-
right: 0cm; margin-top: 0cm; tab-stops: list 21.3pt; text-indent: -17.85pt;"> · Mr
Portella is now awaiting information from you, the Millenium Travel Agency consultant
recommending other products and services for their stay in and around Queenstown. <
pstyle="margin-bottom: 12.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm;
mso-list: none; tab-stops: 36.0pt; text-indent: 0cm;"> Client details <
pstyle="margin-bottom: 0.0001pt;"> Mr Peter Portella (46 yrs) Passport no:
JP35545 EXP 15 April 2017 < pstyle="margin-bottom: 0.0001pt;"> Mrs Mary
Portella (45 yrs) Passport no: JP35546 EXP 15 April 2017 < pstyle="margin-
bottom: 0.0001pt;"> Miss Kerry Portella (17 yrs) Passport no: JP35548 EXP 15
April 2012 < pstyle="margin-bottom: 0.0001pt;"> Master Anthony Portella (12
yrs) Passport no: JP35549 EXP 15 April 2012 Address <
pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;"> 8 The Esplanade <
pstyle="margin-top: 0cm;"> MANLY NSW < pstyle="margin-bottom: .0001pt;
margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 3.0pt;"> Home ph
< pstyle="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right:
0cm; margin-top: 3.0pt;"> Business ph < pstyle="margin-bottom: .0001pt; margin-

2. bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 3.0pt;"> Mobile phone
< pstyle="margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right:
0cm; margin-top: 3.0pt;"> Email < pstyle="margin-bottom: .0001pt; margin-
bottom: 0cm;"> 02 7576 7778 < pstyle="margin-bottom: .0001pt; margin-bottom:
0cm;"> 02 7541 1234 < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;">
0401 000 000 < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;">
portella@bigpond.com.au < pstyle="margin-bottom: .0001pt; margin-bottom: 0cm;">
Booking details # JFL3PY Accommodation Crown Classic Hotel –
Queenstown, NZ 7 night ‘Hotel Pass’ AUD$150.00 per room per night 1 Family
STE (allows up to 5 people) IN 07 Sep – OUT 14 Sep Flights <
pstyle="margin-bottom: .0001pt; margin: 0cm;"> 07 Sep Qantas Airlines QF 43 <
pstyle="margin-bottom: .0001pt; margin: 0cm;"> Depart SYD to CHC via WLG, Economy
class (Y) < pstyle="margin-bottom: .0001pt; margin: 0cm;"> Connect with
New Zealand Airlines NZ 064 to ZQN < pstyle="margin-bottom: .0001pt;
margin: 0cm;"> Economy class (Y) < pstyle="margin-bottom: .0001pt; margin:
0cm;"> < pstyle="margin-bottom: .0001pt; margin: 0cm;"> 14 Sep NZ 063 <
pstyle="margin-bottom: .0001pt; margin: 0cm;"> Depart ZQN to CHC via WLG <
pstyle="margin-bottom: .0001pt; margin: 0cm;"> Economy class (Y) <
pstyle="margin-bottom: .0001pt; margin: 0cm;"> Connect with QF 44 to SYD, Economy
class (Y) < pstyle="margin-bottom: .0001pt; margin: 0cm;"> < pstyle="margin-
bottom: .0001pt; margin: 0cm;"> *Frequent flyer points booking arranged by Mr Peter
Portella Tour Milford Sound Day tour AUD$140.00 per
adult Children <15yrs AUD$100.00 pp < pstyle="margin-left: 0cm;"> <
pstyle="margin-left: 0cm;"> Question 1 (20 marks) < pstyle="margin-left: 0cm;"> Complete
the two (2) tables below in preparation for your conversation with Mrs Mary Portella. <
pstyle="margin-bottom: 12.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 6.0pt;">
Table 1: Fill in the payment details and information required where noted with (*) asterisk.
Show all calculations, workings and final cost. * Deposit amount due: Note: This
is 10% of total cost and is due immediately to secure booking < pstyle="margin-
bottom: .0001pt; margin: 0cm;"> * Final payment amount * Date due: Note:
Final payment due latest 2 weeks prior to departure < pstyle="margin-left:
0cm;"> Click here for more on this paper…….< pstyle="margin-bottom: 12.0pt; margin-left:
0cm; margin-right: 0cm; margin-top: 6.0pt;"> Table 2: You are required to conduct further
research using the internet, travel brochures and/or perhaps make inquiries with travel
agents to complete the details in this table. Note:Keep in mind this activity is in preparation
for your telephone conversation with Mrs Portella. < pstyle="margin-bottom: 12.0pt;
margin-left: 0cm; margin-right: 0cm; margin-top: 6.0pt;"> List reference sources and
complete acknowledgements used for this research. Additional information
Advice What is the New Zealand currency? Are there
any health risks in New Zealand , that have been listed on ‘Smartraveller‘
internet website? If so, list examples. < pstyle="margin-bottom: 12.0pt;">
http://www.smartraveller.gov.au/ Do clients need a passport? What are
the conditions regarding validity of passport? < palign="right" style="text-align:

3. right;"> Continued over page Additional information Advice Which
island is Milford Sound located? "Looking for a Similar Assignment? Get Expert Help
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