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Thompson Family Case Study Discussion: Post-traumatic Stress Disorder
Thompson Family Case Study Discussion: Post-traumatic Stress DisorderThompson Family
Case Study Discussion: Post-traumatic Stress DisorderPermalink: https:// /thompson-
family-…-stress-disorder/Discussion: Posttraumatic Stress DisorderIt is estimated that
more than 6% of the U.S. population will experience posttraumatic stress disorder (PTSD)
in their lifetime (National Center for PTSD, 2010). This debilitating disorder often interferes
with an individual’s ability to function in daily life. Common symptoms of anxiousness and
depression frequently lead to substance abuse issues and even physical ailments. For this
Discussion, as you examine the Thompson Family Case Study in this week’s Learning
Resources, consider how you might assess and treat clients presenting with PTSD.Learning
ObjectivesStudents will:Assess clients presenting with posttraumatic stress
disorderAnalyze therapeutic approaches for treating clients presenting with posttraumatic
stress disorderEvaluate outcomes for clients with posttraumatic stress disorderTo
prepare:Review this week’s Learning Resources and reflect on the insights they
provide.View the media Academic Year in Residence: Thompson Family Case Study, and
assess the client in the case study.For guidance on assessing the client, refer to pages 137–
142 of the Wheeler text in this week’s Learning Resources.Note: To complete this
Discussion, you must assess the client, but you are not required to submit a formal
Comprehensive Client Assessment.Note: For this Discussion, you are required to complete
your initial post before you will be able to view and respond to your colleagues’ postings.
Begin by clicking on the ”Post to Discussion Question” link and then select ”Create
Thread” to complete your initial post. Remember, once you click Submit, you cannot delete
or edit your own posts, and cannot post anonymously. Please check your post carefully
before clicking Submit!By Day 3Post on or before Day 3 an explanation of your observations
of the client William in Thompson Family Case Study, including behaviors that align to the
PTSD criteria in DSM-5. Then, explain therapeutic approaches you might use with this
client, including psychotropic medications if appropriate. Finally, explain expected
outcomes for the client based on these therapeutic approaches. Support your approach with
evidence-based literature.References American Nurses Association. (2014). Psychiatric-
mental health nursing: Scope and standards of practice (2nd ed.). Washington, DC:
Author.Standard 3 “Outcomes Identification” (pages 48-49)Wheeler, K. (Ed.). (2014).
Psychotherapy for the advanced practice psychiatric nurse: A how-to guide for evidence-
based practice (2nd ed.). New York, NY: Springer Publishing CompanyIn the Thompson
family case study, William exhibits several key identifiers for the diagnosis of post-
traumatic stress disorder (PTSD). According to the Diagnostic and Statistical Manual (DSM-
5); the exposure to actual or threatened death, serious injury or sexual violence (in a
specific way) is one of the main criteria for a PTSD diagnosis in adults (DSM-5, 2013). Our
client William is an Iraq war veteran who has undoubtedly seen and experienced
unspeakable situations during the war. Also, in the case study, William seems to be avoiding
the thought of his PTSD. The National Institute for Mental Health (2017), states that one of
the classic symptoms of PTSD is avoidance of thoughts or feelings related to the traumatic
event. William also doesn’t seem to acknowledge his diagnosis as he states “they say I have
PTSD.” A common co-occurring symptom of PTSD is substance use disorder (Dworkin,
Wankly, Stasiewicz, & Coffey, 2018). Our client has an alcohol addiction which has
compromised his job as an attorney and has added multiple stressors to his
family.Therapeutic approaches that I would use with William as my client include cognitive
behavioral therapy (CBT). The use of CBT in PTSD has been proven to help clients reduce
negative symptoms while improving everyday functioning (American Psychological
Association, 2018). According to the National Institute for Mental Health (2017) the main
treatment for clients who present with PTSD is medication therapy and psychotherapy.
First line therapy for clients who are experiencing PTSD are SSRI’s such as Sertraline 25 mg
PO daily. Sertraline has been studied to show clinical efficacy in clients with PTSD with
comorbid alcohol dependence (Alexander, 2012). SSRI’s have been associated with a 60%
response rate in clients with PTSD (Alexander, 2012). Expected outcomes for William after
receiving CBT and an SSRI will aid in greatly improving his impairments in daily
functioning.LeonieReferenceAlexander W. (2012). Pharmacotherapy for Post-traumatic
Stress Disorder In Combat Veterans: Focus on Antidepressants and Atypical Antipsychotic
Agents. P & T: A peer-reviewed journal for formulary management, 37(1), 32-8. Retrieved
from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3278188/American Psychiatric
Association. (2013). Diagnostic and Statistical Manual of Mental Disorders (5th ed.).
Washington, DC: Author.American Psychological Association. (2018). Posttraumatic stress
disorder. Cognitive Behavioral Therapy. Retrieved from https://www.apa.org/ptsd-
guideline/treatments/cognitive-behavioral-therapy.aspxDworkin, R., Wanklyn, S.,
Stasiewicz, R., Coffey, F. (2018). PTSD symptom presentation among people with alcohol
and drug use disorders: Comparisons by substance of abuse. Addictive Behaviors, 76(1),
188-194. Retrieved from Walden Library databases.Wheeler, K. (Ed.). (2014).
Psychotherapy for the advanced practice psychiatric nurse: A how-to guide for evidence-
based practice (2nd ed.). New York, NY: Springer Publishing Company. 1 MICHAEL
THOMPSON DISCUSSIO
University National Center for Cultural Competence – August 2015CASE STUDY
DISCUSSION GUIDEMichael ThompsonAssumptions, Attitudes and Biases:What Patients
and Health Care Professionals Believe can Delay Diagnosis andEffective
TreatmentPURPOSEThis guide is designed to accompany the Michael Thompson case
studyand to provide guidance to those responsible for leading discussiongroups with
residents. The guide includes conceptual frameworks anddefinitions for culture, cultural
competence, and linguistic competence;key takeaways points; content to inform dialogue
on the reflectionquestions; references; and suggested resources. While the guideprovides
an array of information, the references and resource list offeradditional sources to enhance
learning and professional development inproviding culturally and linguistically competent
care to patients whohave lupus.GETTING ON THE SAME PAGEThe following provide a list of
key terms and their definitions. Engage the residents in discussion aboutthese concepts and
to make sure they are “on the same page” and using terms in the same way.What do we
mean by culture? Culture is perceived of and defined in many different ways. Have
groupmembers discuss their definitions and understanding of culture and how culture
impacts both healthand health care.The following is a definition of culture used by the
Georgetown University National Center for CulturalCompetence:Culture is the learned and
shared knowledge that specific groups use to generate their behaviorand interpret their
experience of the world. It comprises beliefs about reality, how people shouldinteract with
each other, what they “know” about the world, and how they should respond tothe social
and material environments in which they find themselves. It is reflected in theirreligions,
morals, customs, technologies, and survival strategies. It affects how they work,parent, love,
marry, and understand health, mental health, wellness, illness, disability, anddeath.Culture
includes but is not limited to—thought, communication, languages, beliefs, values,practices,
customs, courtesies, rituals, manners of interacting, roles, relationships, and
expectedbehaviors of an ethnic group or social groups whose members are uniquely
identifiable by thatpattern of human behavior.12 MICHAEL THOMPSON DISCUSSION GUIDE
Cultural Competence – August 2015While the aforementioned definition and
conceptualization present culture in terms of the group andgroup behavior, it is essential to
note however, that aspects of culture are manifested differently in eachperson. A member of
a cultural group may neither exhibit nor embrace all of the beliefs, values,practices, modes
of communication, or behaviors attributed to a given group. This understanding ofculture
recognizes the individuality of human beings and the unique diversity among group
members.This may include but is not limited to race, ethnicity, age, gender, gender identity,
socioeconomic status,education, profession, country of origin, languages spoken, and the
lived experience of chronic illness,disability, or mental illness. Importantly, accepting this
understanding of culture minimizes the tendencyto stereotype and reminds us that one’s
cultural identity is influenced by a constellation of interrelatedand distinct factors. This
conceptualization of culture also acknowledges professional culture,specifically the culture
of medicine and its impact on one’s values, beliefs, and world view.Lastly, it is important
within the health care context to expand our conceptualization of culture beyondindividual
people and groups to organizations, systems, and the socio-cultural contexts of
communitiesin which patients and their families live. Health care practices, organizations,
and systems have theirown cultures – norms, rules, language, decision-making processes,
approaches to communication,defined roles and responsibilities, ways of interacting with
those seeking and receiving care. Figure 1illustrates this concept by depicting the multiple
dimensions of culture that converge and how they areintegrally linked in health and health
care. Figure 1 asks you to consider the cultures of the patient,his/her family, the health care
practitioner, the health care practice/organization, and cultural contextsof the communities
that impact health and well-
THE LUPUS INITIATIVEDeveloped by the Georgetown University National Center for
Cultural Competence – August 2015Take away pointsThe following take away point offer
s study to
attitudes, beliefs, and practices of individual patients and their families whoseek and use
ties, one of which is
your profession –
through your own cultural lens which is comprised of bothindividual and group experiences
er health care. This world view may
are influenced by the culture of the practice or organizational setting in which you
providehealth care.What do we mean by cultural competence?Encourage the group to
discuss their conceptualizations and definitions of cultural competence. This willallow
group members to hear how the concept of cultural competence has been taught in
medicaleducation and is understood and practiced in residency. Acknowledge that there are
many definitionsof cultural competence. Some definitions focus on the health care
practitioner and others at the systemor organizational level. Have the group to discuss the
following definition and how it consistent with ordifferent from their understanding of the
concept of cultural competence at both levels.The Georgetown University National Center
for Cultural Competence embraces a definition that ofcultural competence that requires
organizations:• have a defined set of values and principles, and demonstrate behaviors,
attitudes, policies andstructures that enable them to work effectively cross-culturally.• have
the capacity to (1) value diversity, (2) conduct self-assessment, (3) manage the dynamics
ofdifference, (4) acquire and institutionalize cultural knowledge and (5) adapt to diversity
and thecultural contexts of the communities they serve.• incorporate the above in all
aspects of policy making, administration, practice, service deliveryand involve
systematically consumers, key stakeholders, and communities.Cultural competence is a
developmental process that evolves over an extended period. Both individualsand
organizations are at various levels of awareness, knowledge and skills along the
culturalcompetence continu
INITIATIVEDeveloped by the Georgetown University National Center for Cultural
Competence – August 2015Cultural competence at the individual levelrequiresthe capacity
to:1. Acknowledge cultural differences that existbetween patients, their families, and
healthprofessionals and how such differences impacthealth care. Demonstrate valuing
thesedifferences, for example, in your manner ofcommunication with patients and
theirfamilies and partnering in medical decisionmaking.2. Understand your own culture-
willingness to reflect upon your own cultural belief systems,including the culture of
medicine, and how they influence your interactions with patients and theirfamilies.3.
Engage in self-assessment – responding to assessment instruments/checklists and taking
time forself-reflection to examine one’s own attitudes, values, and biases that may
contribute to orcompromise positive patient-provider relationships and your approach to
health care.4. Acquire cultural knowledge and skills – pursuing formal and informal
opportunities to learn aboutthe cultures of your patients, the environments in which they
live including the social determinantsof health, culture-specific and evidence-based
practices and interventions to improve health careoutcomes.5. View behavior within a
cultural context – even if a behavior seems illogical, seek to understand thebeliefs or
practices of patients (without judgement) and partner with them to overcome problemsthat
may compromise their health and well-being. This may involve spanning the boundaries
orhealth care to engage with social services and others in the helping professions. 3-5Take
at both the individ
-based practice
and involves gaining knowledge and skills in order toprovide care that is effective and
acceptable
attitudes about patient behaviors including one’sbiases and stereotypes about patients.5
Georgetown University National Center for Cultural Competence – August 2015Discussion
of Reflection QuestionsWhy do you think Mr. Thompson feels he may have made a mistake
coming to the emergency roomfor care?Engage participants in a discussion of this question
and use the information below to inform thediscussion.1. AssumptionsThe clerk made an
assumption that because Mr. Thompsonis African American he is poor. While intake
processes aresupposed to ask for insurance information, individualsconducting those
procedures have been shown to makeerroneous assumptions about the patients with
whomthey interact. A great deal of training and effort has beendirected at supporting health
care and other professionalsto provide culturally and linguistically competent servicesand
supports. For most patients, however, manyinteractions precede the actual encounter with
the health care provider. Families must makeappointments, ask questions about insurance,
check in and provide information at each visit, and beescorted in to see the practitioner or
professional. These encounters are typically with staff in the healthcare provider’s office or
in a hospital, clinic, or agency setting. Patients’ experiences in getting servicesare affected as
much, if not more, by these interactions than by their encounters with the health
careprovider. Unfortunately, too many families continue to encounter the insensitivity, lack
of courtesy andrespect, bias, and even discrimination in their experiences with the front
desk. For more examplesconsider sharing the following document Cultural Competence: It
all starts at the Front Desk.62. Lived experience of racial biasMr. Thompson’s reaction to the
clerk’s assumptions about him might be seen in the context of hisongoing experience of
interactions that reflect bias and stereotyping within his life. While overtly racistcomments
and actions may be less common, there is a phenomenon that has been described
asmicroaggressions. “Racial microaggressions are brief and commonplace daily verbal,
behavioral, orenvironmental indignities, whether intentional or unintentional, that
communicate hostile, derogatory,or negative racial slights and insults towards people of
color.” 7 Those that inflict racial microaggressionsare often unaware that they have done
anything to harm another person. For Mr. Thompson,encountering bias and stereotyping at
the beginning of his care has reinforced his attitudes that seekinghealthcare will not be
positive experience and likely reminded him of other such interactions. Often, indiscussions
of racial bias and stereotyping, the issue arises that “people are just too sensitive.”
Considerenhancing the discussion with questions that ask participants to reflect on times
when someone hasmade an assumption about them based on factors other than race or
ethnicity — such as age, gender,gender identity or expression, profession, or religion. The
goal is to engender an ability to take another’sperspective—a key skill for culturally
LUPUS INITIATIVEDeveloped by the Georgetown University National Center for Cultural
Competence – August 2015What assumptions did the nurse make about Mr. Thompson and
why he didn’t have a regular sourceof medical care?How might her assumptions affect Mr.
Thompson’s health care experience?What should health care professionals know about the
cultural beliefs of the patients they serve?How can they learn about those beliefs?Using the
information below, engage participants in their responses to the questions above.3. More
and more assumptionsThe nurse made an assumption about why Michael did not have his
own doctor and why he has notsought care earlier. She assumed that it was financial
barriers that prevented him from seeking ongoingcare. There were multiple assumptions
wrapped together, including an assumption that because he isAfrican American he is poor
and costs were the barrier to care. Culturally competent health careproviders know to ask
patients about their reasons for a particular behavior—whether it is not seekinghealth care
or not following through on recommended treatments. The patient’s belief systems
orpersonal, family, and community contexts or practical barriers impact behavior. Cultural
competence isachieved by identifying and understanding the needs and help-seeking
behaviors of individuals andfamilies.8 Culturally competent health care providers know
that culture provides the context for allbehavior— yours and your patient’s. Learning about
the health beliefs and practices of thecommunities one serves through reading,
opportunities for community members to teach and sharetheir perspectives, and engaging
in activities within communities one serves are effective methods toenhance cultural
competence. It is important to recognize that each individual has his or her own set
ofbeliefs and values. Asking patients in a non-judgmental way about why they have chosen a
particularbehavior is a key to culturally competent and patient-centered care and can open
up a discussion thatcan lead to mutually agreed upon recommendations for health
behaviors.How can racial bias affect health care?Can well-meaning and fair-minded health
care providers have and act on racial biases withoutknowing it?Engage participants in
discussing these questions. The following information can be used to inform
thediscussion.4. Multiple manifestations of biasIt is important to understand bias and its
multiple manifestations in our efforts to address lupus-relateddisparities and inequities.
The Institute of Medicine (IOM) concluded in 2003 that “bias, stereotyping,prejudice, and
clinical uncertainty on the part of health care providers may contribute to racial andethnic
disparities in health care”.9Although health care practitioners, whose professions
epitomizehelping others, find it very difficult to accept that they may indeed harbor biases
that result indifferential treatment and care provided to their patients, bias is an attribute
that exists in all humans asa natural sociobiological process.10 The obligation of health care
practitioners is to become aware oftheir biases and take action to mitigate the effects.7
Georgetown University National Center for Cultural Competence – August 2015There are
two types of bias identified in the literature. In the case ofexplicit or conscious, the person is
very clear about his or her feelings andattitudes and related behaviors are conducted with
intent. This type ofbias is processed neurologically at a conscious level as
declarative,semantic memory, and in words. Conscious bias in its extreme ischaracterized
by overt negative behavior that can be expressed throughphysical and verbal harassment or
through more subtle means such asexclusion. 11-13Implicit or unconscious bias operates
outside of the person’s awarenessand can be in direct contradiction to a person’s espoused
beliefs andvalues. What is so dangerous about implicit bias is that it automaticallyseeps into
a person’s affect or behavior and is outside of the fullawareness of that person. Implicit bias
can interfere with clinical assessment, decision-making, andprovider-patient relationships
such that the health goals that the provider and patient are seeking
arecompromised.14Implicit bias has been demonstrated to impact clinical decisionmaking.
Findings have reflected differences in care or proposed carebased on race and ethnicity for
cardiac conditions, HIV/AIDS, endstage renal disease, psychiatric treatment, surgical safety
andoutcomes, and treatment of pain, among others. A complex array offactors contributes
to the impact of implicit biases on decisionmaking. 15-17 Fatigue, stress, and cognitive
overload are closely linkedto health care practitioners and the environments in which
theywork. In high demand, high performance situations, practitioners are vulnerable to the
“hard wiring”employed by the brain to circumvent cognitive overload by simplifying
information through groupgeneralizations and stereotyping. Ultimately, such behaviors
result in biased or compromised medicaldecision-making that cannot be fully explained by
specific clinical factors of the patients involved. 18-23A suggested activityThere are a
number of self-assessment tools and instruments designed to help you learn
aboutunconscious or implicit bias. One such tool is the Implicit Association Test (IAT),
developed by a team ofleading cognitive scientists and rigorously
researched.https://implicit.harvard.edu/implicit/demo/background/thescientists.html.Wh
ile the IAT was developed to research unconscious bias, it is now available to those
interested inlearning about themselves.It is good to point out that taking the IAT can be a
little unsettling. Remind group members that itmeasures unconscious bias and even those
who are fair minded and detest prejudice at a consciouslevel, often turn out to have some
unconscious biases based on race, age, gender, and other factors.There is an in-depth, free
CME activity provided by the Lupus Initiative of the American College ofRheumatology for
those who want to learn more about unconscious or implicit bias in health care, howit
INITIATIVEDeveloped by the Georgetown University National Center for Cultural
Competence – August 2015Conscious and Unconscious Bias in Health Care: A Focus on
Lupus• Epidemiology, Disparities, and Social Determinants of Lupus(0.5 credit hour)•
Defining Bias and its Manifestations and Impact of Bias on Health and Health Care(1.0 credit
hour)• Even Well-Meaning People have Bias(0.5 credit hour)• Well- What’s a Well-Meaning
Health Care Professional To Do?(1.0 credit hour)Why is it important for health care
providers to have knowledge about incidence of diseases, diseasepresentation, and
appropriate treatments based on factors such as gender, race, ethnicity, and
sexualorientation?Engage participants in discussing this question. The information
provided below can be used to informthe discussion.5. Attending to cultural factors in
disease incidence, presentation, and treatmentCultural factors (i.e., gender, race, ethnicity,
sexual orientation) thatrepresent types of diversity in patient populations, are
importantvariables in understanding the patient. In the past much of theresearch conducted
on disease incidence, disease presentation, andeffective treatments was typically done on
men and mostly white men(non-Hispanic). Researchers are increasingly taking an approach
thathelps delineate differences based on race, ethnicity, gender, sexualorientation, and
other factors. In some cases, presentation can differ.For example, Canto, et. al.,24examined
research over 35 years andfound that between 30-37% (depending on the study) of women
did nothave chest discomfort during a heart attack compared with 17-27% ofmen. Women
were more likely to report other symptoms such as pain inthe back, neck or jaw, loss of
appetite, cough and others. Lack of chestpain was noted to be an impediment to accurate
diagnosis. As alreadynoted in the modules, SLE is more common in women, but does occur
inmen and may have a somewhat different presentation. Effectiveness ofmedications has
been linked to factors such as gender, race and ethnicityas well. Culturally competent
clinicians acquire the knowledge that allowsthem to develop a nuanced and differentiated
approach to diagnosis andtreatment based on the most recent evidence. Lack of such
knowledge canimpact accurate and timely diagnosisThere are both biological differences
that impact these factors as well as differences in interactions withthe healthcare system,
approaches to health promotion and healthy behaviors, and exposure to riskfactors.
Culturally competent clinicians do not take a deterministic view of these factors; rather they
Georgetown University National Center for Cultural Competence – August 2015the
knowledge from the literature within the social and economic contexts of the patients they
aretreating.What can health care providers do to better communicate complicated health
information?How can they be sure they have successfully communicated that
information?Engage participants in discussing these questions and use the information
below to inform thediscussion.6. Communicating in plain languageThe literature has
documented that when information is notcommunicated in a way that patients can
understand, theycannot or do not follow through with healthcarerecommendations. While
the physician knows that the findingsof “active urinary sediments” is of great concern,
Michael does not.Even individuals with a high level of education, such as Michael,may not
have d detailed knowledge of highly technical medicalterminology and information. It is
easy for healthcareprofessionals to become so used to their “language” that they donot
realize they are not sharing information in a way that is easyfor patients to understand. One
simple way to be sure that apatient understands and can act on information is to use
theTeach Back method25 http://www.teachbacktraining.org/This method basically asks a
patient to tell you what you havejust told them. It is a good check on how effectively you
havecommunicated important information. Effectivecommunication is key to building a
trusting relationship withpatients.From the Teach Back Training website:10 Elements of
Competence for Using Teach-back Effectively (PDF)261. Use a caring tone of voice and
attitude.2. Display comfortable body language and make eye contact.3. Use plain language.4.
Ask the patient to explain back, using their own words.5. Use non-shaming, open-ended
questions.6. Avoid asking questions that can be answered with a simple yes or no.7.
Emphasize that the responsibility to explain clearly is on you, the provider.8. If the patient is
not able to teach back correctly, explain again and re-check.9. Use reader-friendly print
materials to support learning.10. Document use of and patient response to teach-back.10
Georgetown University National Center for Cultural Competence – August
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Values and Principles.Retrieved on 8/18/15 from
http://nccc.georgetown.edu/foundations/frameworks.html3. Goode, T. Bronheim, S. &
Jackson, V. The Essential Role of Cultural Competency in Addressing Racial andEthnic
Health Disparities in the African-American Community. In Leonard, J. (Ed.) Diabetes in Black
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fromhttp://nccc.georgetown.edu/documents/FrontDeskArticle.pdf7. Sue, D. W.,
Capodilupo, C. M., Torino, G. C., Bucceri, J. M., Holder, A., Nadal, K. L., & Esquilin, M. (2007).
Racialmicroaggressions in everyday life: implications for clinical practice. American
psychologist, 62(4), 271.8. National Center for Cultural Competence. Foundations of
Cultural and Linguistic Competence;, ConceptualFrameworks/Models, Definitions, Guiding
Values and Principles. Retrieved on 8/18/15
fromhttp://nccc.georgetown.edu/foundations/frameworks.html9. Nelson, A. R., Smedley, B.
D., & Stith, A. Y. (Eds.). (2002). Unequal Treatment: Confronting Racial and EthnicDisparities
in Health Care (full printed version). National Academies Press.10. Burgess, D. J., Fu, S. S., &
Van Ryn, M. (2004). Why do providers contribute to disparities and what can be doneabout
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G. (2011). A memory systems model of implicit social cognition. CurrentDirections in
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models in social and cognitive psychology: Conceptualintegration and links to underlying
memory systems. Personality and social psychology review, 4(2), 108-131.13. Bobula,
Kathy. (2011). This is your brain on bias…, the neuroscience of bias. Developing Brains-
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(2001). Imagining stereotypes away: the moderation of implicitstereotypes through mental
imagery. Journal of personality and social psychology, 81(5), 828.11 MICHAEL THOMPSON
National Center for Cultural Competence – August 201515. Bogart, L. M., Catz, S. L., Kelly, J.
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M. R. (2007). Implicitbias among physicians and its prediction of thrombolysis decisions for
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Schulman, K. A., Berlin, J. A., Harless, W., Kerner, J. F., Sistrunk, S., Gersh, B. J., … & Escarce, J.
J. (1999). Theeffect of race and sex on physicians’ recommendations for cardiac
catheterization. New England Journal ofMedicine, 340(8), 618-626.18. Dovidio, J. F., & Fiske,
S. T. (2012). Under the radar: how unexamined biases in decision-makingprocesses in
clinical interactions can contribute to health care disparities. American journal of
publichealth, 102(5), 945-952. Page 948 quote19. Santry, H. P., & Wren, S. M. (2012). The
role of unconscious bias in surgical safety and outcomes. SurgicalClinics of North America,
92(1), 137-151. p138 quote.20. Van Ryn, M. (2002). Research on the provider contribution
to race/ethnicity disparities in medicalcare. Medical care, 40(1), I-140.21. Dovidio, J. F., &
Fiske, S. T. (2012). Under the radar: how unexamined biases in decision-makingprocesses in
clinical interactions can contribute to health care disparities. American journal of
publichealth, 102(5), 945-952.22. Penner, L. A., Dovidio, J. F., West, T. V., Gaertner, S. L.,
Albrecht, T. L., Dailey, R. K., & Markova, T. (2010).Aversive racism and medical interactions
with Black patients: A field study. Journal of Experimental SocialPsychology, 46(2), 436-
440.23. McKinlay, J. B., Potter, D. A., & Feldman, H. A. (1996). Non-medical influences on
medical decisionmaking. Social science & medicine, 42(5), 769-776.24. Canto, J. G.,
Goldberg, R. J., Hand, M. M., Bonow, R. O., Sopko, G., Pepine, C. J., & Long, T. (2007).
Symptompresentation of women with acute coronary syndromes: myth vs reality. Archives
of InternalMedicine, 167(22), 2405-2413.25. Always Use Teach Back! Retrieved on 8/18/15
from http://www.teachbacktraining.org/26. Always Use Teach Back! Retrieved on
8/18/15fromhttp://www.teachbacktraining.org/assets/files/PDFS/Teach%20Back%20-
%2010%20Elements%20of%20Competence.pdf12 MICHAEL THOMPSON DISCUSSION
for Cultural Competence – August 2015Suggested CitationBronheim, S. & Goode, T.
D.(2015). Case Study Discussion Guide Michael Thompson -Assumptions, Attitudes
andBiases: What Patients and Health Care Professionals Believe can Delay Diagnosis and
Effective Treatment.Washington, DC: Georgetown University National Center for Cultural
Competence, Center for Child and HumanDevelopment.Copyright InformationCase Study
Discussion Guide Michael Thompson -Assumptions, Attitudes and Biases: What Patients and
HealthCare Professionals Believe can Delay Diagnosis and Effective Treatment is protected
by the copyright policies ofGeorgetown University. Permission is granted to use the
material for non-commercial purposes if the material isnot to be altered and proper credit
is given to the authors and to the Georgetown University National Center forCultural
Competence. Permission is required if the material is to be modified in any way or used in
broad ormultiple distribution. Click here to access the online permissionform.
http://nccc.georgetown.edu/permissions.htmlFunding for this ProjectThe discussion guide
and web-based modules were developed with funding from a sub-contract with the
LupusInitiative, American College of Rheumatology. This Lupus Initiative project was
funded by the Office of MinorityHealth, U.S. Department of Health and Human
Services.About the Georgetown University National Center for Cultural CompetenceThe
Georgetown University National Center for Cultural Competence (NCCC) provides national
leadership andcontributes to the body of knowledge on cultural and linguistic competency
within systems and organizations.Major emphasis is placed on translating evidence into
policy and practice for programs and personnel concernedwith health and mental health
care delivery, administration, education and advocacy. The NCCC is a component ofthe
Center for Child and Human Development and is housed within the Department of
Pediatrics of theGeorgetown University Medical Center. The NCCC provides training,
technical assistance, and consultation,contributes to knowledge through publications and
research, creates tools and resources to support health andmental health care providers
and systems, supports leaders to promote and sustain cultural and linguisticcompetency,
and collaborates with an extensive network of private and public entities to advance
theimplementation of these concepts. The NCCC provides services to local, state, federal and
internationalgovernmental agencies, family and advocacy support organizations, local
hospitals and health centers, healthcaresystems, health plans, mental health systems,
universities, quality improvement organizations, nationalprofessional associations, and
foundations.For additional information contact:Georgetown University National Center for
Cultural CompetenceCenter for Child and Human Development3300 Whitehaven Street,
N.W., Suite 3300Washington, DC 20007Voice: 202-687-5387Fax: 202-687-8899E-Mail:
cultural@georgetown.eduURL: http://nccc.georgetown.eduGeorgetown University
provides equal opportunity in its programs, activities, and employment practices for all
persons and prohibitsdiscrimination and harassment on the basis of age, color, disability,
family responsibilities, gender identity or expression, genetic information,marital status,
matriculation, national origin, personal appearance, political affiliation, race, religion, sex,
sexual orientation, veteran status ofanother factor prohibited by law. Inquiries regarding
Georgetown University’s non-discrimination policy may be addressed to the Director
ofAffirmative Action Programs, Institutional Diversity, Equity & Affirmative Action, 37th &
O Streets, N.W., Suite M36, Darnall Hall,Georgetown University, Washington, DC
20007. Maria MaldonadFamily Role: Mother of Rosita, grandmother, mother-in-law to
HenryAge: 82Education: 2 years of community collegeLives: With Rosita and Henry
Thompson, Pasadena, CaliforniaRelationship Status: Recently became a widow—husband of
50 years died 2 months agoHobbies: Knitting and sewing, pottery, reading works by Gabriel
García MárquezRace/Ethnicity/Religion: Colombian, CatholicRosita ThompsonFamily
Role: MotherAge: 54Education: PhD in History and Chinese LinguisticsLives: Pasadena,
CaliforniaMarital Status: Married to HenryOccupation: Professor of Asian
StudiesHobbies: Violinist in community orchestra; 10 years on Rose Bowl Parade
committee; travel; speaks Spanish (first language), English,
ChineseRace/Ethnicity/Religion: Colombian and Mexican, churchgoing CatholicHenry
ThompsonFamily Role: FatherAge: 56Education: Graduate degree in FilmLives: Pasadena,
CaliforniaMarital Status: Married twice. Current wife: RositaOccupation: Established
television producerHobbies: Fishing, golfing, travelRace/Ethnicity/Religion: African
American, BaptistWilliam ThompsonFamily Role: Younger brother of
HenryAge: 38Military: Captain, Iraq war veteranEducation: JD degreeLives: Originally lived
in New Jersey but became homeless when he was unable to pay his mortgage. He and his
wife now live with Henry in Pasadena, CaliforniaRelationship Status: Just married to Luli
KimOccupation: Lawyer specializing in finance law—job in jeopardy because of alcohol and
PTSD-related concernsHobbies: Marathon runner, soccer, listening to jazz music, novice
modern art collectorRace/Ethnicity/Religion: African American, CatholicJia
ThompsonFamily Role: Oldest daughterAge: 22Education: Senior in college, UC Berkeley,
majoring in PsychologyLives: Berkeley, CaliforniaRelationship Status: Single, but dating
Rachel—family does not know she is dating a woman.Hobbies: Film, travel, golf, surfing,
modeling, politicsRace/Ethnicity/Religion: Chinese, adopted when she was 5 years old from
China. Speaks Spanish, Chinese, and English. Her name means “beautiful” in Chinese.Mario
ThompsonFamily Role: Only sonAge: 19Education: Freshman at Santa Monica Community
CollegeLives: At home, Pasadena, CaliforniaRelationship Status: Dating a high school
seniorHobbies: Football, baseball, skateboarding, snowboarding, motocross, debate club,
science-fiction TV programs a novels, fluent in Spanish (first language) and
EnglishRace/Ethnicity/Religion: Multi-racial, CatholicZora ThompsonFamily Role: Youngest
daughterAge: 14Education: 9th gradeLives: At home, Pasadena, CaliforniaRelationship
Status: Dating only senior high school boys or college boysHobbies: Cheerleading (but had
to sit out a seaon for missing practices), shopping, going to Hollywood red carpet parties,
baking and blogging.Social Status: Starting to rebel and act out, drink at parties, go out to LA
clubs, possible drug use and eating disorder, but not
diagnosed.Race/Ethnicity/Religion: Multi-racial, Catholic

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Thompson Family Case Study Stress Disorder.docx

  • 1. Thompson Family Case Study Discussion: Post-traumatic Stress Disorder Thompson Family Case Study Discussion: Post-traumatic Stress DisorderThompson Family Case Study Discussion: Post-traumatic Stress DisorderPermalink: https:// /thompson- family-…-stress-disorder/Discussion: Posttraumatic Stress DisorderIt is estimated that more than 6% of the U.S. population will experience posttraumatic stress disorder (PTSD) in their lifetime (National Center for PTSD, 2010). This debilitating disorder often interferes with an individual’s ability to function in daily life. Common symptoms of anxiousness and depression frequently lead to substance abuse issues and even physical ailments. For this Discussion, as you examine the Thompson Family Case Study in this week’s Learning Resources, consider how you might assess and treat clients presenting with PTSD.Learning ObjectivesStudents will:Assess clients presenting with posttraumatic stress disorderAnalyze therapeutic approaches for treating clients presenting with posttraumatic stress disorderEvaluate outcomes for clients with posttraumatic stress disorderTo prepare:Review this week’s Learning Resources and reflect on the insights they provide.View the media Academic Year in Residence: Thompson Family Case Study, and assess the client in the case study.For guidance on assessing the client, refer to pages 137– 142 of the Wheeler text in this week’s Learning Resources.Note: To complete this Discussion, you must assess the client, but you are not required to submit a formal Comprehensive Client Assessment.Note: For this Discussion, you are required to complete your initial post before you will be able to view and respond to your colleagues’ postings. Begin by clicking on the ”Post to Discussion Question” link and then select ”Create Thread” to complete your initial post. Remember, once you click Submit, you cannot delete or edit your own posts, and cannot post anonymously. Please check your post carefully before clicking Submit!By Day 3Post on or before Day 3 an explanation of your observations of the client William in Thompson Family Case Study, including behaviors that align to the PTSD criteria in DSM-5. Then, explain therapeutic approaches you might use with this client, including psychotropic medications if appropriate. Finally, explain expected outcomes for the client based on these therapeutic approaches. Support your approach with evidence-based literature.References American Nurses Association. (2014). Psychiatric- mental health nursing: Scope and standards of practice (2nd ed.). Washington, DC: Author.Standard 3 “Outcomes Identification” (pages 48-49)Wheeler, K. (Ed.). (2014). Psychotherapy for the advanced practice psychiatric nurse: A how-to guide for evidence- based practice (2nd ed.). New York, NY: Springer Publishing CompanyIn the Thompson family case study, William exhibits several key identifiers for the diagnosis of post-
  • 2. traumatic stress disorder (PTSD). According to the Diagnostic and Statistical Manual (DSM- 5); the exposure to actual or threatened death, serious injury or sexual violence (in a specific way) is one of the main criteria for a PTSD diagnosis in adults (DSM-5, 2013). Our client William is an Iraq war veteran who has undoubtedly seen and experienced unspeakable situations during the war. Also, in the case study, William seems to be avoiding the thought of his PTSD. The National Institute for Mental Health (2017), states that one of the classic symptoms of PTSD is avoidance of thoughts or feelings related to the traumatic event. William also doesn’t seem to acknowledge his diagnosis as he states “they say I have PTSD.” A common co-occurring symptom of PTSD is substance use disorder (Dworkin, Wankly, Stasiewicz, & Coffey, 2018). Our client has an alcohol addiction which has compromised his job as an attorney and has added multiple stressors to his family.Therapeutic approaches that I would use with William as my client include cognitive behavioral therapy (CBT). The use of CBT in PTSD has been proven to help clients reduce negative symptoms while improving everyday functioning (American Psychological Association, 2018). According to the National Institute for Mental Health (2017) the main treatment for clients who present with PTSD is medication therapy and psychotherapy. First line therapy for clients who are experiencing PTSD are SSRI’s such as Sertraline 25 mg PO daily. Sertraline has been studied to show clinical efficacy in clients with PTSD with comorbid alcohol dependence (Alexander, 2012). SSRI’s have been associated with a 60% response rate in clients with PTSD (Alexander, 2012). Expected outcomes for William after receiving CBT and an SSRI will aid in greatly improving his impairments in daily functioning.LeonieReferenceAlexander W. (2012). Pharmacotherapy for Post-traumatic Stress Disorder In Combat Veterans: Focus on Antidepressants and Atypical Antipsychotic Agents. P & T: A peer-reviewed journal for formulary management, 37(1), 32-8. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3278188/American Psychiatric Association. (2013). Diagnostic and Statistical Manual of Mental Disorders (5th ed.). Washington, DC: Author.American Psychological Association. (2018). Posttraumatic stress disorder. Cognitive Behavioral Therapy. Retrieved from https://www.apa.org/ptsd- guideline/treatments/cognitive-behavioral-therapy.aspxDworkin, R., Wanklyn, S., Stasiewicz, R., Coffey, F. (2018). PTSD symptom presentation among people with alcohol and drug use disorders: Comparisons by substance of abuse. Addictive Behaviors, 76(1), 188-194. Retrieved from Walden Library databases.Wheeler, K. (Ed.). (2014). Psychotherapy for the advanced practice psychiatric nurse: A how-to guide for evidence- based practice (2nd ed.). New York, NY: Springer Publishing Company. 1 MICHAEL THOMPSON DISCUSSIO University National Center for Cultural Competence – August 2015CASE STUDY DISCUSSION GUIDEMichael ThompsonAssumptions, Attitudes and Biases:What Patients and Health Care Professionals Believe can Delay Diagnosis andEffective TreatmentPURPOSEThis guide is designed to accompany the Michael Thompson case studyand to provide guidance to those responsible for leading discussiongroups with residents. The guide includes conceptual frameworks anddefinitions for culture, cultural competence, and linguistic competence;key takeaways points; content to inform dialogue on the reflectionquestions; references; and suggested resources. While the guideprovides
  • 3. an array of information, the references and resource list offeradditional sources to enhance learning and professional development inproviding culturally and linguistically competent care to patients whohave lupus.GETTING ON THE SAME PAGEThe following provide a list of key terms and their definitions. Engage the residents in discussion aboutthese concepts and to make sure they are “on the same page” and using terms in the same way.What do we mean by culture? Culture is perceived of and defined in many different ways. Have groupmembers discuss their definitions and understanding of culture and how culture impacts both healthand health care.The following is a definition of culture used by the Georgetown University National Center for CulturalCompetence:Culture is the learned and shared knowledge that specific groups use to generate their behaviorand interpret their experience of the world. It comprises beliefs about reality, how people shouldinteract with each other, what they “know” about the world, and how they should respond tothe social and material environments in which they find themselves. It is reflected in theirreligions, morals, customs, technologies, and survival strategies. It affects how they work,parent, love, marry, and understand health, mental health, wellness, illness, disability, anddeath.Culture includes but is not limited to—thought, communication, languages, beliefs, values,practices, customs, courtesies, rituals, manners of interacting, roles, relationships, and expectedbehaviors of an ethnic group or social groups whose members are uniquely identifiable by thatpattern of human behavior.12 MICHAEL THOMPSON DISCUSSION GUIDE Cultural Competence – August 2015While the aforementioned definition and conceptualization present culture in terms of the group andgroup behavior, it is essential to note however, that aspects of culture are manifested differently in eachperson. A member of a cultural group may neither exhibit nor embrace all of the beliefs, values,practices, modes of communication, or behaviors attributed to a given group. This understanding ofculture recognizes the individuality of human beings and the unique diversity among group members.This may include but is not limited to race, ethnicity, age, gender, gender identity, socioeconomic status,education, profession, country of origin, languages spoken, and the lived experience of chronic illness,disability, or mental illness. Importantly, accepting this understanding of culture minimizes the tendencyto stereotype and reminds us that one’s cultural identity is influenced by a constellation of interrelatedand distinct factors. This conceptualization of culture also acknowledges professional culture,specifically the culture of medicine and its impact on one’s values, beliefs, and world view.Lastly, it is important within the health care context to expand our conceptualization of culture beyondindividual people and groups to organizations, systems, and the socio-cultural contexts of communitiesin which patients and their families live. Health care practices, organizations, and systems have theirown cultures – norms, rules, language, decision-making processes, approaches to communication,defined roles and responsibilities, ways of interacting with those seeking and receiving care. Figure 1illustrates this concept by depicting the multiple dimensions of culture that converge and how they areintegrally linked in health and health care. Figure 1 asks you to consider the cultures of the patient,his/her family, the health care practitioner, the health care practice/organization, and cultural contextsof the communities that impact health and well-
  • 4. THE LUPUS INITIATIVEDeveloped by the Georgetown University National Center for Cultural Competence – August 2015Take away pointsThe following take away point offer s study to attitudes, beliefs, and practices of individual patients and their families whoseek and use ties, one of which is your profession – through your own cultural lens which is comprised of bothindividual and group experiences er health care. This world view may are influenced by the culture of the practice or organizational setting in which you providehealth care.What do we mean by cultural competence?Encourage the group to discuss their conceptualizations and definitions of cultural competence. This willallow group members to hear how the concept of cultural competence has been taught in medicaleducation and is understood and practiced in residency. Acknowledge that there are many definitionsof cultural competence. Some definitions focus on the health care practitioner and others at the systemor organizational level. Have the group to discuss the following definition and how it consistent with ordifferent from their understanding of the concept of cultural competence at both levels.The Georgetown University National Center for Cultural Competence embraces a definition that ofcultural competence that requires organizations:• have a defined set of values and principles, and demonstrate behaviors, attitudes, policies andstructures that enable them to work effectively cross-culturally.• have the capacity to (1) value diversity, (2) conduct self-assessment, (3) manage the dynamics ofdifference, (4) acquire and institutionalize cultural knowledge and (5) adapt to diversity and thecultural contexts of the communities they serve.• incorporate the above in all aspects of policy making, administration, practice, service deliveryand involve systematically consumers, key stakeholders, and communities.Cultural competence is a developmental process that evolves over an extended period. Both individualsand organizations are at various levels of awareness, knowledge and skills along the culturalcompetence continu INITIATIVEDeveloped by the Georgetown University National Center for Cultural Competence – August 2015Cultural competence at the individual levelrequiresthe capacity to:1. Acknowledge cultural differences that existbetween patients, their families, and healthprofessionals and how such differences impacthealth care. Demonstrate valuing thesedifferences, for example, in your manner ofcommunication with patients and theirfamilies and partnering in medical decisionmaking.2. Understand your own culture- willingness to reflect upon your own cultural belief systems,including the culture of medicine, and how they influence your interactions with patients and theirfamilies.3. Engage in self-assessment – responding to assessment instruments/checklists and taking time forself-reflection to examine one’s own attitudes, values, and biases that may contribute to orcompromise positive patient-provider relationships and your approach to health care.4. Acquire cultural knowledge and skills – pursuing formal and informal
  • 5. opportunities to learn aboutthe cultures of your patients, the environments in which they live including the social determinantsof health, culture-specific and evidence-based practices and interventions to improve health careoutcomes.5. View behavior within a cultural context – even if a behavior seems illogical, seek to understand thebeliefs or practices of patients (without judgement) and partner with them to overcome problemsthat may compromise their health and well-being. This may involve spanning the boundaries orhealth care to engage with social services and others in the helping professions. 3-5Take at both the individ -based practice and involves gaining knowledge and skills in order toprovide care that is effective and acceptable attitudes about patient behaviors including one’sbiases and stereotypes about patients.5 Georgetown University National Center for Cultural Competence – August 2015Discussion of Reflection QuestionsWhy do you think Mr. Thompson feels he may have made a mistake coming to the emergency roomfor care?Engage participants in a discussion of this question and use the information below to inform thediscussion.1. AssumptionsThe clerk made an assumption that because Mr. Thompsonis African American he is poor. While intake processes aresupposed to ask for insurance information, individualsconducting those procedures have been shown to makeerroneous assumptions about the patients with whomthey interact. A great deal of training and effort has beendirected at supporting health care and other professionalsto provide culturally and linguistically competent servicesand supports. For most patients, however, manyinteractions precede the actual encounter with the health care provider. Families must makeappointments, ask questions about insurance, check in and provide information at each visit, and beescorted in to see the practitioner or professional. These encounters are typically with staff in the healthcare provider’s office or in a hospital, clinic, or agency setting. Patients’ experiences in getting servicesare affected as much, if not more, by these interactions than by their encounters with the health careprovider. Unfortunately, too many families continue to encounter the insensitivity, lack of courtesy andrespect, bias, and even discrimination in their experiences with the front desk. For more examplesconsider sharing the following document Cultural Competence: It all starts at the Front Desk.62. Lived experience of racial biasMr. Thompson’s reaction to the clerk’s assumptions about him might be seen in the context of hisongoing experience of interactions that reflect bias and stereotyping within his life. While overtly racistcomments and actions may be less common, there is a phenomenon that has been described asmicroaggressions. “Racial microaggressions are brief and commonplace daily verbal, behavioral, orenvironmental indignities, whether intentional or unintentional, that communicate hostile, derogatory,or negative racial slights and insults towards people of color.” 7 Those that inflict racial microaggressionsare often unaware that they have done anything to harm another person. For Mr. Thompson,encountering bias and stereotyping at the beginning of his care has reinforced his attitudes that seekinghealthcare will not be positive experience and likely reminded him of other such interactions. Often, indiscussions
  • 6. of racial bias and stereotyping, the issue arises that “people are just too sensitive.” Considerenhancing the discussion with questions that ask participants to reflect on times when someone hasmade an assumption about them based on factors other than race or ethnicity — such as age, gender,gender identity or expression, profession, or religion. The goal is to engender an ability to take another’sperspective—a key skill for culturally LUPUS INITIATIVEDeveloped by the Georgetown University National Center for Cultural Competence – August 2015What assumptions did the nurse make about Mr. Thompson and why he didn’t have a regular sourceof medical care?How might her assumptions affect Mr. Thompson’s health care experience?What should health care professionals know about the cultural beliefs of the patients they serve?How can they learn about those beliefs?Using the information below, engage participants in their responses to the questions above.3. More and more assumptionsThe nurse made an assumption about why Michael did not have his own doctor and why he has notsought care earlier. She assumed that it was financial barriers that prevented him from seeking ongoingcare. There were multiple assumptions wrapped together, including an assumption that because he isAfrican American he is poor and costs were the barrier to care. Culturally competent health careproviders know to ask patients about their reasons for a particular behavior—whether it is not seekinghealth care or not following through on recommended treatments. The patient’s belief systems orpersonal, family, and community contexts or practical barriers impact behavior. Cultural competence isachieved by identifying and understanding the needs and help-seeking behaviors of individuals andfamilies.8 Culturally competent health care providers know that culture provides the context for allbehavior— yours and your patient’s. Learning about the health beliefs and practices of thecommunities one serves through reading, opportunities for community members to teach and sharetheir perspectives, and engaging in activities within communities one serves are effective methods toenhance cultural competence. It is important to recognize that each individual has his or her own set ofbeliefs and values. Asking patients in a non-judgmental way about why they have chosen a particularbehavior is a key to culturally competent and patient-centered care and can open up a discussion thatcan lead to mutually agreed upon recommendations for health behaviors.How can racial bias affect health care?Can well-meaning and fair-minded health care providers have and act on racial biases withoutknowing it?Engage participants in discussing these questions. The following information can be used to inform thediscussion.4. Multiple manifestations of biasIt is important to understand bias and its multiple manifestations in our efforts to address lupus-relateddisparities and inequities. The Institute of Medicine (IOM) concluded in 2003 that “bias, stereotyping,prejudice, and clinical uncertainty on the part of health care providers may contribute to racial andethnic disparities in health care”.9Although health care practitioners, whose professions epitomizehelping others, find it very difficult to accept that they may indeed harbor biases that result indifferential treatment and care provided to their patients, bias is an attribute that exists in all humans asa natural sociobiological process.10 The obligation of health care practitioners is to become aware oftheir biases and take action to mitigate the effects.7
  • 7. Georgetown University National Center for Cultural Competence – August 2015There are two types of bias identified in the literature. In the case ofexplicit or conscious, the person is very clear about his or her feelings andattitudes and related behaviors are conducted with intent. This type ofbias is processed neurologically at a conscious level as declarative,semantic memory, and in words. Conscious bias in its extreme ischaracterized by overt negative behavior that can be expressed throughphysical and verbal harassment or through more subtle means such asexclusion. 11-13Implicit or unconscious bias operates outside of the person’s awarenessand can be in direct contradiction to a person’s espoused beliefs andvalues. What is so dangerous about implicit bias is that it automaticallyseeps into a person’s affect or behavior and is outside of the fullawareness of that person. Implicit bias can interfere with clinical assessment, decision-making, andprovider-patient relationships such that the health goals that the provider and patient are seeking arecompromised.14Implicit bias has been demonstrated to impact clinical decisionmaking. Findings have reflected differences in care or proposed carebased on race and ethnicity for cardiac conditions, HIV/AIDS, endstage renal disease, psychiatric treatment, surgical safety andoutcomes, and treatment of pain, among others. A complex array offactors contributes to the impact of implicit biases on decisionmaking. 15-17 Fatigue, stress, and cognitive overload are closely linkedto health care practitioners and the environments in which theywork. In high demand, high performance situations, practitioners are vulnerable to the “hard wiring”employed by the brain to circumvent cognitive overload by simplifying information through groupgeneralizations and stereotyping. Ultimately, such behaviors result in biased or compromised medicaldecision-making that cannot be fully explained by specific clinical factors of the patients involved. 18-23A suggested activityThere are a number of self-assessment tools and instruments designed to help you learn aboutunconscious or implicit bias. One such tool is the Implicit Association Test (IAT), developed by a team ofleading cognitive scientists and rigorously researched.https://implicit.harvard.edu/implicit/demo/background/thescientists.html.Wh ile the IAT was developed to research unconscious bias, it is now available to those interested inlearning about themselves.It is good to point out that taking the IAT can be a little unsettling. Remind group members that itmeasures unconscious bias and even those who are fair minded and detest prejudice at a consciouslevel, often turn out to have some unconscious biases based on race, age, gender, and other factors.There is an in-depth, free CME activity provided by the Lupus Initiative of the American College ofRheumatology for those who want to learn more about unconscious or implicit bias in health care, howit INITIATIVEDeveloped by the Georgetown University National Center for Cultural Competence – August 2015Conscious and Unconscious Bias in Health Care: A Focus on Lupus• Epidemiology, Disparities, and Social Determinants of Lupus(0.5 credit hour)• Defining Bias and its Manifestations and Impact of Bias on Health and Health Care(1.0 credit hour)• Even Well-Meaning People have Bias(0.5 credit hour)• Well- What’s a Well-Meaning Health Care Professional To Do?(1.0 credit hour)Why is it important for health care providers to have knowledge about incidence of diseases, diseasepresentation, and appropriate treatments based on factors such as gender, race, ethnicity, and
  • 8. sexualorientation?Engage participants in discussing this question. The information provided below can be used to informthe discussion.5. Attending to cultural factors in disease incidence, presentation, and treatmentCultural factors (i.e., gender, race, ethnicity, sexual orientation) thatrepresent types of diversity in patient populations, are importantvariables in understanding the patient. In the past much of theresearch conducted on disease incidence, disease presentation, andeffective treatments was typically done on men and mostly white men(non-Hispanic). Researchers are increasingly taking an approach thathelps delineate differences based on race, ethnicity, gender, sexualorientation, and other factors. In some cases, presentation can differ.For example, Canto, et. al.,24examined research over 35 years andfound that between 30-37% (depending on the study) of women did nothave chest discomfort during a heart attack compared with 17-27% ofmen. Women were more likely to report other symptoms such as pain inthe back, neck or jaw, loss of appetite, cough and others. Lack of chestpain was noted to be an impediment to accurate diagnosis. As alreadynoted in the modules, SLE is more common in women, but does occur inmen and may have a somewhat different presentation. Effectiveness ofmedications has been linked to factors such as gender, race and ethnicityas well. Culturally competent clinicians acquire the knowledge that allowsthem to develop a nuanced and differentiated approach to diagnosis andtreatment based on the most recent evidence. Lack of such knowledge canimpact accurate and timely diagnosisThere are both biological differences that impact these factors as well as differences in interactions withthe healthcare system, approaches to health promotion and healthy behaviors, and exposure to riskfactors. Culturally competent clinicians do not take a deterministic view of these factors; rather they Georgetown University National Center for Cultural Competence – August 2015the knowledge from the literature within the social and economic contexts of the patients they aretreating.What can health care providers do to better communicate complicated health information?How can they be sure they have successfully communicated that information?Engage participants in discussing these questions and use the information below to inform thediscussion.6. Communicating in plain languageThe literature has documented that when information is notcommunicated in a way that patients can understand, theycannot or do not follow through with healthcarerecommendations. While the physician knows that the findingsof “active urinary sediments” is of great concern, Michael does not.Even individuals with a high level of education, such as Michael,may not have d detailed knowledge of highly technical medicalterminology and information. It is easy for healthcareprofessionals to become so used to their “language” that they donot realize they are not sharing information in a way that is easyfor patients to understand. One simple way to be sure that apatient understands and can act on information is to use theTeach Back method25 http://www.teachbacktraining.org/This method basically asks a patient to tell you what you havejust told them. It is a good check on how effectively you havecommunicated important information. Effectivecommunication is key to building a trusting relationship withpatients.From the Teach Back Training website:10 Elements of Competence for Using Teach-back Effectively (PDF)261. Use a caring tone of voice and attitude.2. Display comfortable body language and make eye contact.3. Use plain language.4.
  • 9. Ask the patient to explain back, using their own words.5. Use non-shaming, open-ended questions.6. Avoid asking questions that can be answered with a simple yes or no.7. Emphasize that the responsibility to explain clearly is on you, the provider.8. If the patient is not able to teach back correctly, explain again and re-check.9. Use reader-friendly print materials to support learning.10. Document use of and patient response to teach-back.10 Georgetown University National Center for Cultural Competence – August 2015References1. Gilbert, J., Goode, T. D., & Dunne, C. (2007). Cultural awareness. Curricula Enhancement ModuleSeries. Washington, DC: National Center for Cultural Competence, Georgetown University Center for Child andHuman Development. Retrieved on 8/18/15 from2. National Center for Cultural Competence. Conceptual Frameworks, Models, Guiding Values and Principles.Retrieved on 8/18/15 from http://nccc.georgetown.edu/foundations/frameworks.html3. Goode, T. Bronheim, S. & Jackson, V. The Essential Role of Cultural Competency in Addressing Racial andEthnic Health Disparities in the African-American Community. In Leonard, J. (Ed.) Diabetes in Black America:Public Health and Clinical Solutions To A National Crisis. Munster, IN: Hilton Publishing, 2010.4. Goode, T., Wells, N., & Kyu, Rhee (2009). Family-Centered, Culturally and Linguistically Competent Care:Essential Components of the Medical Home. In Turchi, R. & Antonelli, R. (Eds.) Pediatric Annals SpecialSupplement on the Medical Home. Thoroughfare, NJ: Slack Incorporated.5. Goode, T., Dunne, C., & Bronheim, S., (2006). The Evidence Base for Cultural and Linguistic Competence inHealth Care. The Commonwealth Fund: New York, NY. Retrieved on 8/18/15 fromhttp://www.commonwealthfund.org/usr_doc/Goode_evidencebasecultlinguisticcomp_ 962.pdf6. Bronheim, S. (2004). Cultural competence: It all starts at the front desk. National Center for CulturalCompetence, Georgetown University Center for Child and Human Development. Retrieved on 7/28/15 fromhttp://nccc.georgetown.edu/documents/FrontDeskArticle.pdf7. Sue, D. W., Capodilupo, C. M., Torino, G. C., Bucceri, J. M., Holder, A., Nadal, K. L., & Esquilin, M. (2007). Racialmicroaggressions in everyday life: implications for clinical practice. American psychologist, 62(4), 271.8. National Center for Cultural Competence. Foundations of Cultural and Linguistic Competence;, ConceptualFrameworks/Models, Definitions, Guiding Values and Principles. Retrieved on 8/18/15 fromhttp://nccc.georgetown.edu/foundations/frameworks.html9. Nelson, A. R., Smedley, B. D., & Stith, A. Y. (Eds.). (2002). Unequal Treatment: Confronting Racial and EthnicDisparities in Health Care (full printed version). National Academies Press.10. Burgess, D. J., Fu, S. S., & Van Ryn, M. (2004). Why do providers contribute to disparities and what can be doneabout it?. Journal of General Internal Medicine, 19(11), 1154-1159.11. Amodio, D. M., & Ratner, K. G. (2011). A memory systems model of implicit social cognition. CurrentDirections in Psychological Science, 20(3), 143-148.12. Smith, E. R., & DeCoster, J. (2000). Dual-process models in social and cognitive psychology: Conceptualintegration and links to underlying memory systems. Personality and social psychology review, 4(2), 108-131.13. Bobula, Kathy. (2011). This is your brain on bias…, the neuroscience of bias. Developing Brains- Ideals forParenting and Education From the New Brain Science. www.developingbrains.org
  • 10. Faculty Lecture Series –Clark College May, 2011. p. 714. Blair, I. V., Ma, J. E., & Lenton, A. P. (2001). Imagining stereotypes away: the moderation of implicitstereotypes through mental imagery. Journal of personality and social psychology, 81(5), 828.11 MICHAEL THOMPSON National Center for Cultural Competence – August 201515. Bogart, L. M., Catz, S. L., Kelly, J. A., & Benotsch, E. G. (2001). Factors influencing physicians’ judgments ofadherence and treatment decisions for patients with HIV disease. Medical Decision Making, 21(1), 28- 36.16. Green, A. R., Carney, D. R., Pallin, D. J., Ngo, L. H., Raymond, K. L., Iezzoni, L. I., & Banaji, M. R. (2007). Implicitbias among physicians and its prediction of thrombolysis decisions for black and white patients. Journal ofgeneral internal medicine, 22(9), 1231-1238.17. Schulman, K. A., Berlin, J. A., Harless, W., Kerner, J. F., Sistrunk, S., Gersh, B. J., … & Escarce, J. J. (1999). Theeffect of race and sex on physicians’ recommendations for cardiac catheterization. New England Journal ofMedicine, 340(8), 618-626.18. Dovidio, J. F., & Fiske, S. T. (2012). Under the radar: how unexamined biases in decision-makingprocesses in clinical interactions can contribute to health care disparities. American journal of publichealth, 102(5), 945-952. Page 948 quote19. Santry, H. P., & Wren, S. M. (2012). The role of unconscious bias in surgical safety and outcomes. SurgicalClinics of North America, 92(1), 137-151. p138 quote.20. Van Ryn, M. (2002). Research on the provider contribution to race/ethnicity disparities in medicalcare. Medical care, 40(1), I-140.21. Dovidio, J. F., & Fiske, S. T. (2012). Under the radar: how unexamined biases in decision-makingprocesses in clinical interactions can contribute to health care disparities. American journal of publichealth, 102(5), 945-952.22. Penner, L. A., Dovidio, J. F., West, T. V., Gaertner, S. L., Albrecht, T. L., Dailey, R. K., & Markova, T. (2010).Aversive racism and medical interactions with Black patients: A field study. Journal of Experimental SocialPsychology, 46(2), 436- 440.23. McKinlay, J. B., Potter, D. A., & Feldman, H. A. (1996). Non-medical influences on medical decisionmaking. Social science & medicine, 42(5), 769-776.24. Canto, J. G., Goldberg, R. J., Hand, M. M., Bonow, R. O., Sopko, G., Pepine, C. J., & Long, T. (2007). Symptompresentation of women with acute coronary syndromes: myth vs reality. Archives of InternalMedicine, 167(22), 2405-2413.25. Always Use Teach Back! Retrieved on 8/18/15 from http://www.teachbacktraining.org/26. Always Use Teach Back! Retrieved on 8/18/15fromhttp://www.teachbacktraining.org/assets/files/PDFS/Teach%20Back%20- %2010%20Elements%20of%20Competence.pdf12 MICHAEL THOMPSON DISCUSSION for Cultural Competence – August 2015Suggested CitationBronheim, S. & Goode, T. D.(2015). Case Study Discussion Guide Michael Thompson -Assumptions, Attitudes andBiases: What Patients and Health Care Professionals Believe can Delay Diagnosis and Effective Treatment.Washington, DC: Georgetown University National Center for Cultural Competence, Center for Child and HumanDevelopment.Copyright InformationCase Study Discussion Guide Michael Thompson -Assumptions, Attitudes and Biases: What Patients and HealthCare Professionals Believe can Delay Diagnosis and Effective Treatment is protected by the copyright policies ofGeorgetown University. Permission is granted to use the material for non-commercial purposes if the material isnot to be altered and proper credit is given to the authors and to the Georgetown University National Center forCultural
  • 11. Competence. Permission is required if the material is to be modified in any way or used in broad ormultiple distribution. Click here to access the online permissionform. http://nccc.georgetown.edu/permissions.htmlFunding for this ProjectThe discussion guide and web-based modules were developed with funding from a sub-contract with the LupusInitiative, American College of Rheumatology. This Lupus Initiative project was funded by the Office of MinorityHealth, U.S. Department of Health and Human Services.About the Georgetown University National Center for Cultural CompetenceThe Georgetown University National Center for Cultural Competence (NCCC) provides national leadership andcontributes to the body of knowledge on cultural and linguistic competency within systems and organizations.Major emphasis is placed on translating evidence into policy and practice for programs and personnel concernedwith health and mental health care delivery, administration, education and advocacy. The NCCC is a component ofthe Center for Child and Human Development and is housed within the Department of Pediatrics of theGeorgetown University Medical Center. The NCCC provides training, technical assistance, and consultation,contributes to knowledge through publications and research, creates tools and resources to support health andmental health care providers and systems, supports leaders to promote and sustain cultural and linguisticcompetency, and collaborates with an extensive network of private and public entities to advance theimplementation of these concepts. The NCCC provides services to local, state, federal and internationalgovernmental agencies, family and advocacy support organizations, local hospitals and health centers, healthcaresystems, health plans, mental health systems, universities, quality improvement organizations, nationalprofessional associations, and foundations.For additional information contact:Georgetown University National Center for Cultural CompetenceCenter for Child and Human Development3300 Whitehaven Street, N.W., Suite 3300Washington, DC 20007Voice: 202-687-5387Fax: 202-687-8899E-Mail: cultural@georgetown.eduURL: http://nccc.georgetown.eduGeorgetown University provides equal opportunity in its programs, activities, and employment practices for all persons and prohibitsdiscrimination and harassment on the basis of age, color, disability, family responsibilities, gender identity or expression, genetic information,marital status, matriculation, national origin, personal appearance, political affiliation, race, religion, sex, sexual orientation, veteran status ofanother factor prohibited by law. Inquiries regarding Georgetown University’s non-discrimination policy may be addressed to the Director ofAffirmative Action Programs, Institutional Diversity, Equity & Affirmative Action, 37th & O Streets, N.W., Suite M36, Darnall Hall,Georgetown University, Washington, DC 20007. Maria MaldonadFamily Role: Mother of Rosita, grandmother, mother-in-law to HenryAge: 82Education: 2 years of community collegeLives: With Rosita and Henry Thompson, Pasadena, CaliforniaRelationship Status: Recently became a widow—husband of 50 years died 2 months agoHobbies: Knitting and sewing, pottery, reading works by Gabriel García MárquezRace/Ethnicity/Religion: Colombian, CatholicRosita ThompsonFamily Role: MotherAge: 54Education: PhD in History and Chinese LinguisticsLives: Pasadena, CaliforniaMarital Status: Married to HenryOccupation: Professor of Asian StudiesHobbies: Violinist in community orchestra; 10 years on Rose Bowl Parade committee; travel; speaks Spanish (first language), English,
  • 12. ChineseRace/Ethnicity/Religion: Colombian and Mexican, churchgoing CatholicHenry ThompsonFamily Role: FatherAge: 56Education: Graduate degree in FilmLives: Pasadena, CaliforniaMarital Status: Married twice. Current wife: RositaOccupation: Established television producerHobbies: Fishing, golfing, travelRace/Ethnicity/Religion: African American, BaptistWilliam ThompsonFamily Role: Younger brother of HenryAge: 38Military: Captain, Iraq war veteranEducation: JD degreeLives: Originally lived in New Jersey but became homeless when he was unable to pay his mortgage. He and his wife now live with Henry in Pasadena, CaliforniaRelationship Status: Just married to Luli KimOccupation: Lawyer specializing in finance law—job in jeopardy because of alcohol and PTSD-related concernsHobbies: Marathon runner, soccer, listening to jazz music, novice modern art collectorRace/Ethnicity/Religion: African American, CatholicJia ThompsonFamily Role: Oldest daughterAge: 22Education: Senior in college, UC Berkeley, majoring in PsychologyLives: Berkeley, CaliforniaRelationship Status: Single, but dating Rachel—family does not know she is dating a woman.Hobbies: Film, travel, golf, surfing, modeling, politicsRace/Ethnicity/Religion: Chinese, adopted when she was 5 years old from China. Speaks Spanish, Chinese, and English. Her name means “beautiful” in Chinese.Mario ThompsonFamily Role: Only sonAge: 19Education: Freshman at Santa Monica Community CollegeLives: At home, Pasadena, CaliforniaRelationship Status: Dating a high school seniorHobbies: Football, baseball, skateboarding, snowboarding, motocross, debate club, science-fiction TV programs a novels, fluent in Spanish (first language) and EnglishRace/Ethnicity/Religion: Multi-racial, CatholicZora ThompsonFamily Role: Youngest daughterAge: 14Education: 9th gradeLives: At home, Pasadena, CaliforniaRelationship Status: Dating only senior high school boys or college boysHobbies: Cheerleading (but had to sit out a seaon for missing practices), shopping, going to Hollywood red carpet parties, baking and blogging.Social Status: Starting to rebel and act out, drink at parties, go out to LA clubs, possible drug use and eating disorder, but not diagnosed.Race/Ethnicity/Religion: Multi-racial, Catholic