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TABLE OF CONTENTS
                            Executive Summary               2
                            United Kingdom
                                     Internet Usage         3
                                     Online Activities      4
                                     Advertising Spend      5
                                     Internet Advertising   6
                                     Paid Search            7
                                     Display Advertising    8
                                     Mobile Marketing       9
                                     Social Media           10
                            Europe
                                     Internet Advertising   13
                                     Social Media           14
                                     France Overview        15
                                     Spain Overview         18
Source of all statistics:
                                     Belgium Overview       21
                            About WSI                       23
UK & EUROPE                                    Executive Summary

                                             Despite Economic Turmoil, Digital Ad
                                             Spending on the Rise; Mobile
                                             Marketing to Spike in 2012

                                             As Europe continues to struggle with a stubborn sovereign debt
                                             crisis, the region’s online ad spending is actually prospering,
                                             despite the difficult general economic environment. Given the
                                             harsh fiscal climate, however, total media ad spending is not
                                             expected to rise substantially. As a result, Europe’s still burgeoning
                                             online ad spending market will take a greater share of total ad
                                             spending and remain one of the only growing forms of ad spend.
                                             Overall, market conditions in Europe highlight the importance of
                                             and place more emphasis on forms of Internet marketing and
                                             communication.

                                             In similar fashion to the past few years, Internet advertising
                                             formats such as paid search, display ads and social media
                                             marketing experienced an increase in spending among UK and
                                             European Marketers in 2011, continuing the shift away from
                                             offline advertising like newspaper, radio and television. Recent
                                             statistics suggest that this trend will continue through 2012 and
                                             beyond.

                                             A relative newcomer to online advertising, mobile marketing
                                             exploded in 2011 and all signs indicate that it will become one of
                                             the leading forms of Internet ad spending in the very near future.
                                             The use of smartphones and tablets is increasing so rapidly that, in
                                             most European countries, over 90% of the population operates a
                                             mobile device. As people get more comfortable searching and
                                             interacting on the go, the Internet’s landscape is once again
                                             changing, and mobile marketing is certainly at the forefront.

                                             This Internet Marketing Trends Report is a brief summary of the
                                             current online marketing stats and patterns in the UK and Europe,
                                             as well predictions for the next few years. Specifically, the report
                                             covers Internet usage and penetration, advertising spending,
                                             Internet marketing, social media trends and activities and the
                                             expansion of mobile marketing.

Copyright ©2012 by Research and Management                                                                  Page 2
                                                                      WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                         Internet Usage

UK Internet Users by Age
and Gender

 The majority of the UK’s online
population is between the ages of 16-
44 (57%)

 17% of UK Internet users are
between the ages of 16-24, 20% are
between 25-34 and another 20% are
between 35-44

 The third highest share of UK
Internet users is the 45-54 age bracket
at 19%



UK Internet Users and
Penetration

 The UK’s Internet use is still on the
rise, with a projected increase of 1.2
million people from 2011 to 2012

 By 2016, the number of UK Internet
users is expected to climb to 50.4
million, which would be an increase of
9 million users over the five year
period between 2011-2016

 The percentage of the UK’s overall
population who uses the Internet is
also increasing; by 2016, almost 80%
of the UK is projected to be using the
Internet




 Copyright ©2012 by Research and Management                                        Page 3
                                                  WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                          Online Activities

Online Services Used by
UK Internet Users
 Facebook is the most popular online
activity among Internet users in the UK
(65% of respondents)

 YouTube is the second most popular
online activity among Internet users in
the UK (50% of respondents in
February 2012)

 Twitter is the distant third most
popular online activity among Internet
users in the UK (only 23% of
respondents in February 2012)

 Other popular online activities
among Internet users in the UK include
MoneySavingExpert.com,       Windows
Live, LinkedIn and Google+

Top Ten Websites Among                            Top 10 Websites Among UK Internet Users,
UK Internet Users                                                 Dec 2011
                                             12
 Google UK is the most popular site in      10
the UK with 9.67% market share of             8
                                              6
visits in December 2011                       4
                                              2
 The next most popular site is               0                                                        %
Facebook (7.58% share)

 YouTube ranked in third place
(3.41%) and eBay UK in fourth (1.81%)
                                                              Source: Experian Hitwise, Jan
 Other sites listed in the top ten
include Windows Live mail, MSN UK,
BBC News and Yahoo! UK and Ireland



 Copyright ©2012by Research and Management                                                    Page 4
                                                         WSI Internet Marketing Trends Report 2011
                                                        WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                         Advertising Spend

UK Ad Spending, by
Media
 Ad spending in the UK is heading into
a period of low growth (only 2%
change is expected). Internet ad
spending in the UK in 2012, however,
is projected to climb by 11.3% over
2011’s final ad spend of £3,772 million

 Conversely, press ad spending, which
has been on a steady decline since
2009, is expected to drop from £3,307
million in 2011 to €3,012 million in
2012 (a 9% drop). Radio ad spending is
also projected to take a 1% hit in 2012

 TV and cinema ad spending project
to hold steady, with 1.5% and 0%
growth rates


UK Display Ad Revenue
Share, by Industry
 According    to    the    Interactive
Advertising Bureau UK, the finance
industry led 2011 in online display ad
revenue, with a 15.6% share

 Ranked a close second in online
display ad revenue for 2011 was the
consumer goods industry, which held a
14.5% share

 Other industries with a significant
share of 2011’s display ad revenue
included entertainment and the media
(12.4%), travel and transport (10.3%)
and retail (9.7%)


 Copyright ©2012 by Research and Management                                        Page 5
                                                  WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                                     Internet Advertising

Steady Increase in Online
Ad Spending
                                                                    UK Online Ad Spending, 2010-2014
 eMarketer predicts that £5.09 billion
                                                 Source: eMarketer, Nov
                                                 2011
                                                                        (£ billions and % change)
will be spent advertising online this        7
                                                                                                            6.72
year in the UK, a 12% increase over          6                                                    6.2
2011                                                                                       5.
                                             5                               4.5
                                                            4.1                                              10%
 According to the same study, £6.22         4                                                    11%
billion will be spent advertising online                                                  12%
                                             3                              11%
next year (11% increase)                                   15%
                                             2
 This growth is expected to continue        1
into 2014, when £6.72 billion will be
spent advertising online (an increase        0
of 10% over 2013)                                         2010              2011          2012    2013      2014




Internet Advertising to
                                                               Projected UK Advertising Spend Share, by
Take Lead Share of Total                                               Media, 2012 (% of total)
UK Ad Spend                                                               3.5%
                                                                                   1.5%                      Internet
 35% of total advertising spending in                                       7%
                                                                                                             Press
the UK is expected to be allocated
                                                                                            35%              TV
toward online advertising in 2012,
                                                                            28%
which would give it the leading share                                                                        Outdoor
by 7% over TV (28%)                                                                 25%                      Radio

 Press is expected to garner the third                                                                      Cinema
largest share of ad spend (25%), while
the remainder will be divided among
outdoor, radio and cinema




Copyright ©2012 by Research and Management                                                                    Page 6
                                                                             WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                         Paid Search

Paid Search Remains Top
Ad Spend Format
 Paid search advertising is expected
to increase at a compound annual
growth rate (CAGR) of 9.7% over the
next few years and will climb to nearly
$6 billion by 2015

 In 2012, paid search advertising
spend is projected to reach $4.45
billion, which would be an 11%
increase of 2011

 Overall, paid search advertising will
continue to hold more than a 50%
share of total UK online ad spending.
By 2015, the next closest share is
expected to be held by display
advertising (a 27% share)


UK Paid Mobile and Tablet
Search Spending on the
Rise

 UK’s paid search spending share is
still dominated by one device, with
computers holding a share of over 90%

 A noticeable trend is occurring as
both smartphones and tablets are
rapidly taking an equal portion of the
paid search spending share away from
computers

 As the overall usage of smartphones
and tablets steadily rises, more
searches will be conducted on these
devices, which means the trend is
likely continue into 2012 and beyond
 Copyright ©2012 by Research and Management                                        Page 7
                                                  WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                              Display Advertising

 UK Continues to Spend
 More on Display
                                                     UK Display Ad Spending Share, 2011-2015
 Advertising                                  Source: eMarketer, Nov  (by %)

  According to eMarketer, display ad’s
                                              27
 spending share in the UK          will
 experience small but steady growth in        26
 2012, rising from 23.7% to 24.8%             25
                                                                                                              (%)
                                              24
  Display ad spending in the UK is           23
 expected to increase its share all the
 way to 26.6% by 2015, nearly a full 3%       22
                                                        2011           2012   2013   2014    2015
 jump from 2011


Video Advertising
Experiences Rapid
Growth

 Display – more specifically, video
advertising – will experience the
highest growth rate among all UK
online ad spending by a significant
margin

 In 2012, eMarketer forecasts that
video    advertising   spend    will
experience 70.7% growth, which is
more than 50% higher than the
second highest projection (email at
17.9%)

 The growth of video advertising’s
spend is predicted to drop slightly over
the next few years, but its expected
growth rate of 45.2% for 2015 is still
extremely high and indicative of a
powerful trend
 Copyright ©2012 by Research and Management                                                              Page 8
                                                                        WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                         Mobile Marketing

UK Mobile Ad Spending
Set to Explode
 eMarketer forecasts mobile ad
spending in the UK will grow 63.7% to
$314.7 million in 2012, as more
consumers use their mobile phones
for online entertainment on the go

 Moving forward, mobile ad
spending in the UK will continue to
rise, jumping to $503.1 million in
2013 and then $792.3 million in 2014

 By 2015, eMarketer predictions that
mobile ad spending in the UK will
reach a staggering $1.2 billion, an
overall increase of $1 billion since
2010

UK Mobile Ad Spending,
by Format

 Total ad spending on the mobile
platform in the UK will post a 57%
CAGR between 2010 and 2015

 Impressive growth confirms the
importance of search in the UK’s
mobile economy. Advertisers will
spend $212 million on mobile search
ads in 2012, or 67% of all mobile ad
spending

 In the UK, 81% of adult smartphone
users polled in Q2 2011 by Google
and the Mobile Marketing Association
said they run local searches on their
devices,    which    highlights  the
importance of having a mobile ad
spending budget
 Copyright ©2012 by Research and Management                                        Page 9
                                                  WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                         Social Media


Social Network Use in the
UK Continues to Rise
 This year, more than 55% (26
million) of the UK’s Internet users will
be active on social networks, an 8%
increase over 2011

 In 2013, 57.7% or 27.7 million people
will be using social networks in the UK,
and by 2014, that number will climb to
29.4 million people (60% of Internet
users)



Social Network Users
Divided About Being
Served Ads

 54% of respondents who were asked
"I don't mind seeing adverts on social
media services that are based on my
profile activities: To what extent do you
agree or disagree with the following
statements?" gave a neutral or positive
answer

 18% of respondents either agreed or
agreed entirely, while 30% neither
agreed nor disagreed

 47% of respondents indicated that
they were not happy about being
served ads based on their social media
activities



 Copyright ©2012 by Research and Management                                       Page 10
                                                  WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                         Social Media

 Facebook Used by the
 Majority
  eMarketer forecasts that 2 million
 more people in the UK will begin using
 Facebook in 2012, a growth of 9.8%
 from 2011

  The 22.9 million users projected to
 be on Facebook in 2012 represents
 88.6% of UK social network users, 49%
 of Internet users and 36.4% of the
 population

  By 2014, 26 million people in the UK
 are expected to be using Facebook,
 which would be more than half of all
 Internet users

Leading Social Networks

 Facebook is the leading social network
site accessed on both classic web (75.7%
reach) and mobile (41.6% reach)
browsers

 Twitter is the distant second leading
social network site accessed on classic
web (19.5% reach) and mobile (4.8%
reach) browsers

 Other social networks being accessed
are LinkedIn, Myspace and Tumblr

 The overall numbers for social
networks being accessed via a mobile
device have a higher % reach, since this
particular survey does not include
mobile users who access social networks
via mobile applications

  Copyright ©2012 by Research and Management                                       Page 11
                                                   WSI Internet Marketing Trends Report 2012
UNITED KINGDOM                         Social Media

Top Social Display
Advertising Industries

 As of September 2011, the top social
display advertising industry in the UK –
ranked by socially enabled display ad
impressions – was consumer goods at
58.6 million impressions

 The travel industry ranked a distant
second with 39.3 million impressions,
while the finance industry was third
with 35.9 million impressions

 Other top display ad industries in the
UK include health (13.9 million
impressions), telecom (10.3 million
impressions and online media (10.1
million impressions)


UK Internet Users
Sharing Brand
Information

 33% of UK Internet users said they
share brand or product information
on social networks, with over 20%
claiming they do so on a daily,
weekly or monthly basis

 67% of UK Internet users said they
never share brand of product
information on social networks, but
with the overall use of social
networks still on the rise, it is
reasonable to assume some of these
people will begin sharing



 Copyright ©2012 by Research and Management                                       Page 12
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                         Internet Advertising

Online Ad Spending in
Europe to Increase

 Barclays Capital forecasts that online            Online Ad Spending in Europe, 2011-2015
ad spending in Europe will swell to                              (USD, billions)
$28.6 billion in 2012, an increase of
12% over 2011                                             Western Europe         Eastern Europe

 In 2013, Western Europe’s online ad        2015                     35                         3.8
spending is predicted to reach $29           2014                 32                       3.4
billion and Eastern Europe’s spend will
climb to $3 billion, pushing Europe’s        2013                29                    3
total online ad spend to $432 billion                                                            Source: Barclays
                                             2012            26                  2.6
                                             2011           23             2.2
 By 2015, Europe’s online ad spend is
expected to total $38.8 billion, which
is an overall growth rate of 54% from
2012-2015



Mobile Ad Spending in
Western Europe Set to
Explode

 eMarketer predicts that mobile ad
spending in Western Europe will climb
up over $1 billion in 2012, a 59.9%
increase from 2011

 In 2013, mobile ad spending in
Western Europe is expected to grow by
54.8% to $1.6 billion

 By 2015, mobile ad spending in
Western Europe will reach $3.6 billion,
which would represent a four-year
growth rate of 82%


Copyright ©2012 by Research and Management                                                                   Page 13
                                                             WSI Internet Marketing Trends Report 2012
EUROPE                      Social Media

Social Network Use in
Western Europe Still on
the Rise

 In 2012, eMarketer forecasts that
54.4% of all Internet users in
Western Europe will use social
networks

 Spain projects to have the highest
percentage of their Internet users on
social networks with 58.7% in 2012,
while Italy is second with 56.9%

 By 2014, 60.8% of all Internet users
in Western Europe are expected to
be active on social networks, with
Spain continuing to lead the way
(65.9% of their Internet user
population)

Social Network Use Soars
in Eastern Europe

 Eastern Europe enjoys one of the
highest social network penetration
rates among Internet users, as social
networking is a key driver of online
usage in the region

 In 2012, eMarketer forecasts that
157 million people in Eastern Europe
will be active on social networks,
which represents 74.6% of Internet
users and 37% of the region’s
population

 By 2014, 192.7 million people in
Eastern Europe are expected to use
social networks (78.6% of Internet
users and 45.4% of the population)
 Copyright ©2012 by Research and Management                                       Page 14
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      France

 Online Ad Spending in
 France to Steadily
 Increase
  France’s online ad spending is
 expected to grow by 12% in 2012,
 reaching a total of $3.1 billion

  In 2013, that number projects to
 $3.3 billion and then to $3.6 billion for
 2014

  By 2015, France’s online ad spending
 will spike to $3.9 billion, which would
 be a four-year growth of 44%


Internet Ad Spend
Remains Second Highest in
France

 Internet advertising spending in
France has consistently increased over
the years and the trend is expected to
continue into 2012 and 2013

 According to ZenithOptimedia, $2, 473
million was spent advertising online in
France in 2011

 Second to only TV advertising,
Internet ad spend in France will see $2,
931 million in spending by 2013,
remaining well ahead of magazine,
outdoor, newspaper, radio and cinema
ads



 Copyright ©2012 by Research and Management                                       Page 15
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      France

Mobile Phone
Subscriptions Trending
Upwards

 According to the Autorite de
Regulation    des    Communications
electronique des Postes, 57.4 million
people in France had mobile phone
subscriptions as of December 2009,
which represented 92.4% of the
country’s population

 By September of 2011, 62.59 million
people in France had mobile phone
subscriptions; a staggering 99.7% of
France’s population uses a mobile
device, which underscores both the
rapid growth and importance of the
mobile market


Mobile Ad Spending
Grows Quickly

 Mobile ad spending in France is
expected to reach $134.7 million in
2012, a very significant 48.7% increase
over 2011

 According to eMarketer, mobile ad
spending will then jump 53% in 2013
to $206 million, and a further 49.1% in
2014 ($307.1 million)

 By 2015, mobile ad spending is
predicted to hit $434 million, a four
year growth of 379%


 Copyright ©2012 by Research and Management                                       Page 16
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      France

Social Network
Demographics

 According     to    comScore     Inc.,
Facebook is the most used social
network in France, totaling 31.3
million unique visitors (Aug 2011)

 The survey revealed that, in general,
males between the ages of 15-34 are
the leading social network user
demographic

 Skyrock is the second most used
social network in France, with 8 million
total unique visitors (53% male and
37% between the ages of 15-24)

Internet Users Start to
Follow Brands on Social
Networks

 According to a survey, 16% of
Internet users in France who responded
said they follow brands or companies
on a social network

 Of those who responded yes, 15% said
they follow only one brand or company,
27% said they follow two and 58%
indicated that they follow more than
three

 84% of respondents said they do not
follow brands or companies on a social
network, but with the overall use of
social networks on the rise, it is
reasonable to expect that more people
will begin to change their minds about
doing so
 Copyright ©2012 by Research and Management                                       Page 17
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      Spain

Online Ad Spending in
Spain Increases

 Spain’s online ad spending is
expected to grow by 15.3% in 2012,
reaching a total of $1.4 billion

 In 2013, that number projects to
$1.6 billion and then to $1.8 billion for
2014

 By 2015, Spain’s online ad spending
will spike to $2 billion, which would be
a four-year growth of 66%




Broadband Subscriptions
Increase

 Broadband subscriptions in Spain,
which have bean steadily on the rise
over the last four years, reached 10.57
million in December 2010, up from just
over 8 million back in 2007

 According to La Comision del
Mercado de las Telecomunicaciones,
by December 2011 broadband
subscriptions reached 11.15 million, a
39% increase




 Copyright ©2012 by Research and Management                                       Page 18
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      Spain

Mobile Phone
Subscriptions Trending
Upwards

 According to La Comision del
Mercado de las Telecomunicaciones,
52.89 million people in Spain had
mobile phone subscriptions as of
December 2009, which represented
114.6% of the country’s population

 By December 2011, 56.19 million
people in Spain had mobile phone
subscriptions; a staggering 121.7% of
Spain’s population uses a mobile
device, which underscores both the
rapid growth and importance of the
mobile market


Mobile Ad Spend Grows

 Mobile ad spending in Spain is
expected to reach $59.1 million in 2012,
a very significant 64.1% increase over
2011

 According to eMarketer, mobile ad
spending will then jump 58% in 2013 to
$93.3 million, and a further 54.3% in
2014 ($144 million)

 By 2015, mobile ad spending is
predicted to hit $214.7 million, a four
year growth of almost 500%




 Copyright ©2012 by Research and Management                                       Page 19
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      Spain

Facebook is Top Social
Network

 According   to     comScore     Inc.,
Facebook is the most used social
network in Spain, totaling 16, 630
thousand unique visitors (Dec 2011)

 The survey revealed that Facebook
garnered a 77.8% reach and visitors
spent a total of 290.3 minutes each on
the site

 Tuenti came in a distant second,
receiving 7,016 thousand unique
visitors with a 32.8% reach, but a
marginally more significant 316.5
minutes per visitor

 The top five was rounded out by
Windows Live (4, 491), Twitter (3,604)
and LinkedIn (2,245)

Social Network Use, by
Age and Gender

 According to a survey conducted by
Elogia, 61% of social network users in
Spain are male, while 39% are female

 The age of social network users in
Spain is spread evenly, with 34% falling
between the ages of 18-30, another
34% between the ages 31-39 and a
slightly lower 32% between the ages of
40-55




 Copyright ©2012 by Research and Management                                       Page 20
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      Belgium

Internet Usage in Belgium

 According to comScore Inc., as of
November 2011 Belgium’s Internet
usage was generating 6.1 million
unique visitors

 Internet users in Belgium were
averaging 20.8 hours per visitor and
2,286 average pages per visitor

 At the time of the survey, Sweden, a
similar sized country to Belgium,
generated 6.2 million unique visitors,
and 25.9 average hours per visitor
with 2, 697 pages per visitor




Belgium Ranks 7th for
Growth of Mobile App
Usage Sessions
 The small country of Belgium landed
in the top ten countries for growth of
mobile app usage sessions (seventh,
with a growth rate of 363%)

 Other top countries experiencing
rapid growth of their mobile app usage
sessions included Argentina (527%),
Israel (427%) and India (398%), but
considering Belgium’s small population,
their presence in the top ten is
significant




 Copyright ©2012 by Research and Management                                       Page 21
                                                  WSI Internet Marketing Trends Report 2012
EUROPE                      Belgium

Social Media Users in
Belgium

 48% of respondents from Belgium
said they were participating in social
networks, with 8% indicating that they
were active in professional social
networks

 According to Eurostat’s December
2011 survey, Belgium’s 48% mark
compares favorably to even the top
ranked country (the UK has the highest
number of people participating in
social networks, with 58% of
respondents – of which 13% are active
in professional social networks)




Broadband Households in
Western Europe

 Belgium, which had the second
highest percentage of broadband
households in 2006 (48%), jumped
26% to 74% broadband households in
2011

 The Eurostat survey, conducted in
December 2011, showed that Belgium
ranked alongside the Netherlands and
the UK (83% each) as the leading
nations of Western Europe for
broadband households




 Copyright ©2012 by Research and Management                                       Page 22
                                                  WSI Internet Marketing Trends Report 2012
ABOUT WSI
WSI leads the global Internet industry offering best of breed digital marketing solutions to
suit the needs of multiple industries. The company has the world’s largest Internet
Consultants’ network across 80 countries with its head office in Toronto, Canada. WSI
Consultants have helped thousands of businesses realize their online marketing potential. By
using innovative Internet technologies and advanced digital marketing strategies, businesses
can have a WSI Digital Marketing Plan tailored to their individual needs to elevate their
Internet presence and profitability to new levels. With the support and cooperation of its
customers, franchise network, employees, suppliers and charitable organizations, WSI aims
to help make child poverty history through its global outreach program
(www.makechildpovertyhistory.org). For more information about WSI’s offerings and
business opportunities, please visit our website at www.wsiworld.com.

The information herein is the property of Research and Management Corporate (RAM). Each
WSI franchise office is an independently owned and operated business.

                                                          ©2012 RAM. All rights reserved.

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UK Digital Ad Spending Rises Despite Economic Turmoil

  • 1. TABLE OF CONTENTS Executive Summary 2 United Kingdom Internet Usage 3 Online Activities 4 Advertising Spend 5 Internet Advertising 6 Paid Search 7 Display Advertising 8 Mobile Marketing 9 Social Media 10 Europe Internet Advertising 13 Social Media 14 France Overview 15 Spain Overview 18 Source of all statistics: Belgium Overview 21 About WSI 23
  • 2. UK & EUROPE Executive Summary Despite Economic Turmoil, Digital Ad Spending on the Rise; Mobile Marketing to Spike in 2012 As Europe continues to struggle with a stubborn sovereign debt crisis, the region’s online ad spending is actually prospering, despite the difficult general economic environment. Given the harsh fiscal climate, however, total media ad spending is not expected to rise substantially. As a result, Europe’s still burgeoning online ad spending market will take a greater share of total ad spending and remain one of the only growing forms of ad spend. Overall, market conditions in Europe highlight the importance of and place more emphasis on forms of Internet marketing and communication. In similar fashion to the past few years, Internet advertising formats such as paid search, display ads and social media marketing experienced an increase in spending among UK and European Marketers in 2011, continuing the shift away from offline advertising like newspaper, radio and television. Recent statistics suggest that this trend will continue through 2012 and beyond. A relative newcomer to online advertising, mobile marketing exploded in 2011 and all signs indicate that it will become one of the leading forms of Internet ad spending in the very near future. The use of smartphones and tablets is increasing so rapidly that, in most European countries, over 90% of the population operates a mobile device. As people get more comfortable searching and interacting on the go, the Internet’s landscape is once again changing, and mobile marketing is certainly at the forefront. This Internet Marketing Trends Report is a brief summary of the current online marketing stats and patterns in the UK and Europe, as well predictions for the next few years. Specifically, the report covers Internet usage and penetration, advertising spending, Internet marketing, social media trends and activities and the expansion of mobile marketing. Copyright ©2012 by Research and Management Page 2 WSI Internet Marketing Trends Report 2012
  • 3. UNITED KINGDOM Internet Usage UK Internet Users by Age and Gender  The majority of the UK’s online population is between the ages of 16- 44 (57%)  17% of UK Internet users are between the ages of 16-24, 20% are between 25-34 and another 20% are between 35-44  The third highest share of UK Internet users is the 45-54 age bracket at 19% UK Internet Users and Penetration  The UK’s Internet use is still on the rise, with a projected increase of 1.2 million people from 2011 to 2012  By 2016, the number of UK Internet users is expected to climb to 50.4 million, which would be an increase of 9 million users over the five year period between 2011-2016  The percentage of the UK’s overall population who uses the Internet is also increasing; by 2016, almost 80% of the UK is projected to be using the Internet Copyright ©2012 by Research and Management Page 3 WSI Internet Marketing Trends Report 2012
  • 4. UNITED KINGDOM Online Activities Online Services Used by UK Internet Users  Facebook is the most popular online activity among Internet users in the UK (65% of respondents)  YouTube is the second most popular online activity among Internet users in the UK (50% of respondents in February 2012)  Twitter is the distant third most popular online activity among Internet users in the UK (only 23% of respondents in February 2012)  Other popular online activities among Internet users in the UK include MoneySavingExpert.com, Windows Live, LinkedIn and Google+ Top Ten Websites Among Top 10 Websites Among UK Internet Users, UK Internet Users Dec 2011 12  Google UK is the most popular site in 10 the UK with 9.67% market share of 8 6 visits in December 2011 4 2  The next most popular site is 0 % Facebook (7.58% share)  YouTube ranked in third place (3.41%) and eBay UK in fourth (1.81%) Source: Experian Hitwise, Jan  Other sites listed in the top ten include Windows Live mail, MSN UK, BBC News and Yahoo! UK and Ireland Copyright ©2012by Research and Management Page 4 WSI Internet Marketing Trends Report 2011 WSI Internet Marketing Trends Report 2012
  • 5. UNITED KINGDOM Advertising Spend UK Ad Spending, by Media  Ad spending in the UK is heading into a period of low growth (only 2% change is expected). Internet ad spending in the UK in 2012, however, is projected to climb by 11.3% over 2011’s final ad spend of £3,772 million  Conversely, press ad spending, which has been on a steady decline since 2009, is expected to drop from £3,307 million in 2011 to €3,012 million in 2012 (a 9% drop). Radio ad spending is also projected to take a 1% hit in 2012  TV and cinema ad spending project to hold steady, with 1.5% and 0% growth rates UK Display Ad Revenue Share, by Industry  According to the Interactive Advertising Bureau UK, the finance industry led 2011 in online display ad revenue, with a 15.6% share  Ranked a close second in online display ad revenue for 2011 was the consumer goods industry, which held a 14.5% share  Other industries with a significant share of 2011’s display ad revenue included entertainment and the media (12.4%), travel and transport (10.3%) and retail (9.7%) Copyright ©2012 by Research and Management Page 5 WSI Internet Marketing Trends Report 2012
  • 6. UNITED KINGDOM Internet Advertising Steady Increase in Online Ad Spending UK Online Ad Spending, 2010-2014  eMarketer predicts that £5.09 billion Source: eMarketer, Nov 2011 (£ billions and % change) will be spent advertising online this 7 6.72 year in the UK, a 12% increase over 6 6.2 2011 5. 5 4.5 4.1 10%  According to the same study, £6.22 4 11% billion will be spent advertising online 12% 3 11% next year (11% increase) 15% 2  This growth is expected to continue 1 into 2014, when £6.72 billion will be spent advertising online (an increase 0 of 10% over 2013) 2010 2011 2012 2013 2014 Internet Advertising to Projected UK Advertising Spend Share, by Take Lead Share of Total Media, 2012 (% of total) UK Ad Spend 3.5% 1.5% Internet  35% of total advertising spending in 7% Press the UK is expected to be allocated 35% TV toward online advertising in 2012, 28% which would give it the leading share Outdoor by 7% over TV (28%) 25% Radio  Press is expected to garner the third Cinema largest share of ad spend (25%), while the remainder will be divided among outdoor, radio and cinema Copyright ©2012 by Research and Management Page 6 WSI Internet Marketing Trends Report 2012
  • 7. UNITED KINGDOM Paid Search Paid Search Remains Top Ad Spend Format  Paid search advertising is expected to increase at a compound annual growth rate (CAGR) of 9.7% over the next few years and will climb to nearly $6 billion by 2015  In 2012, paid search advertising spend is projected to reach $4.45 billion, which would be an 11% increase of 2011  Overall, paid search advertising will continue to hold more than a 50% share of total UK online ad spending. By 2015, the next closest share is expected to be held by display advertising (a 27% share) UK Paid Mobile and Tablet Search Spending on the Rise  UK’s paid search spending share is still dominated by one device, with computers holding a share of over 90%  A noticeable trend is occurring as both smartphones and tablets are rapidly taking an equal portion of the paid search spending share away from computers  As the overall usage of smartphones and tablets steadily rises, more searches will be conducted on these devices, which means the trend is likely continue into 2012 and beyond Copyright ©2012 by Research and Management Page 7 WSI Internet Marketing Trends Report 2012
  • 8. UNITED KINGDOM Display Advertising UK Continues to Spend More on Display UK Display Ad Spending Share, 2011-2015 Advertising Source: eMarketer, Nov (by %)  According to eMarketer, display ad’s 27 spending share in the UK will experience small but steady growth in 26 2012, rising from 23.7% to 24.8% 25 (%) 24  Display ad spending in the UK is 23 expected to increase its share all the way to 26.6% by 2015, nearly a full 3% 22 2011 2012 2013 2014 2015 jump from 2011 Video Advertising Experiences Rapid Growth  Display – more specifically, video advertising – will experience the highest growth rate among all UK online ad spending by a significant margin  In 2012, eMarketer forecasts that video advertising spend will experience 70.7% growth, which is more than 50% higher than the second highest projection (email at 17.9%)  The growth of video advertising’s spend is predicted to drop slightly over the next few years, but its expected growth rate of 45.2% for 2015 is still extremely high and indicative of a powerful trend Copyright ©2012 by Research and Management Page 8 WSI Internet Marketing Trends Report 2012
  • 9. UNITED KINGDOM Mobile Marketing UK Mobile Ad Spending Set to Explode  eMarketer forecasts mobile ad spending in the UK will grow 63.7% to $314.7 million in 2012, as more consumers use their mobile phones for online entertainment on the go  Moving forward, mobile ad spending in the UK will continue to rise, jumping to $503.1 million in 2013 and then $792.3 million in 2014  By 2015, eMarketer predictions that mobile ad spending in the UK will reach a staggering $1.2 billion, an overall increase of $1 billion since 2010 UK Mobile Ad Spending, by Format  Total ad spending on the mobile platform in the UK will post a 57% CAGR between 2010 and 2015  Impressive growth confirms the importance of search in the UK’s mobile economy. Advertisers will spend $212 million on mobile search ads in 2012, or 67% of all mobile ad spending  In the UK, 81% of adult smartphone users polled in Q2 2011 by Google and the Mobile Marketing Association said they run local searches on their devices, which highlights the importance of having a mobile ad spending budget Copyright ©2012 by Research and Management Page 9 WSI Internet Marketing Trends Report 2012
  • 10. UNITED KINGDOM Social Media Social Network Use in the UK Continues to Rise  This year, more than 55% (26 million) of the UK’s Internet users will be active on social networks, an 8% increase over 2011  In 2013, 57.7% or 27.7 million people will be using social networks in the UK, and by 2014, that number will climb to 29.4 million people (60% of Internet users) Social Network Users Divided About Being Served Ads  54% of respondents who were asked "I don't mind seeing adverts on social media services that are based on my profile activities: To what extent do you agree or disagree with the following statements?" gave a neutral or positive answer  18% of respondents either agreed or agreed entirely, while 30% neither agreed nor disagreed  47% of respondents indicated that they were not happy about being served ads based on their social media activities Copyright ©2012 by Research and Management Page 10 WSI Internet Marketing Trends Report 2012
  • 11. UNITED KINGDOM Social Media Facebook Used by the Majority  eMarketer forecasts that 2 million more people in the UK will begin using Facebook in 2012, a growth of 9.8% from 2011  The 22.9 million users projected to be on Facebook in 2012 represents 88.6% of UK social network users, 49% of Internet users and 36.4% of the population  By 2014, 26 million people in the UK are expected to be using Facebook, which would be more than half of all Internet users Leading Social Networks  Facebook is the leading social network site accessed on both classic web (75.7% reach) and mobile (41.6% reach) browsers  Twitter is the distant second leading social network site accessed on classic web (19.5% reach) and mobile (4.8% reach) browsers  Other social networks being accessed are LinkedIn, Myspace and Tumblr  The overall numbers for social networks being accessed via a mobile device have a higher % reach, since this particular survey does not include mobile users who access social networks via mobile applications Copyright ©2012 by Research and Management Page 11 WSI Internet Marketing Trends Report 2012
  • 12. UNITED KINGDOM Social Media Top Social Display Advertising Industries  As of September 2011, the top social display advertising industry in the UK – ranked by socially enabled display ad impressions – was consumer goods at 58.6 million impressions  The travel industry ranked a distant second with 39.3 million impressions, while the finance industry was third with 35.9 million impressions  Other top display ad industries in the UK include health (13.9 million impressions), telecom (10.3 million impressions and online media (10.1 million impressions) UK Internet Users Sharing Brand Information  33% of UK Internet users said they share brand or product information on social networks, with over 20% claiming they do so on a daily, weekly or monthly basis  67% of UK Internet users said they never share brand of product information on social networks, but with the overall use of social networks still on the rise, it is reasonable to assume some of these people will begin sharing Copyright ©2012 by Research and Management Page 12 WSI Internet Marketing Trends Report 2012
  • 13. EUROPE Internet Advertising Online Ad Spending in Europe to Increase  Barclays Capital forecasts that online Online Ad Spending in Europe, 2011-2015 ad spending in Europe will swell to (USD, billions) $28.6 billion in 2012, an increase of 12% over 2011 Western Europe Eastern Europe  In 2013, Western Europe’s online ad 2015 35 3.8 spending is predicted to reach $29 2014 32 3.4 billion and Eastern Europe’s spend will climb to $3 billion, pushing Europe’s 2013 29 3 total online ad spend to $432 billion Source: Barclays 2012 26 2.6 2011 23 2.2  By 2015, Europe’s online ad spend is expected to total $38.8 billion, which is an overall growth rate of 54% from 2012-2015 Mobile Ad Spending in Western Europe Set to Explode  eMarketer predicts that mobile ad spending in Western Europe will climb up over $1 billion in 2012, a 59.9% increase from 2011  In 2013, mobile ad spending in Western Europe is expected to grow by 54.8% to $1.6 billion  By 2015, mobile ad spending in Western Europe will reach $3.6 billion, which would represent a four-year growth rate of 82% Copyright ©2012 by Research and Management Page 13 WSI Internet Marketing Trends Report 2012
  • 14. EUROPE Social Media Social Network Use in Western Europe Still on the Rise  In 2012, eMarketer forecasts that 54.4% of all Internet users in Western Europe will use social networks  Spain projects to have the highest percentage of their Internet users on social networks with 58.7% in 2012, while Italy is second with 56.9%  By 2014, 60.8% of all Internet users in Western Europe are expected to be active on social networks, with Spain continuing to lead the way (65.9% of their Internet user population) Social Network Use Soars in Eastern Europe  Eastern Europe enjoys one of the highest social network penetration rates among Internet users, as social networking is a key driver of online usage in the region  In 2012, eMarketer forecasts that 157 million people in Eastern Europe will be active on social networks, which represents 74.6% of Internet users and 37% of the region’s population  By 2014, 192.7 million people in Eastern Europe are expected to use social networks (78.6% of Internet users and 45.4% of the population) Copyright ©2012 by Research and Management Page 14 WSI Internet Marketing Trends Report 2012
  • 15. EUROPE France Online Ad Spending in France to Steadily Increase  France’s online ad spending is expected to grow by 12% in 2012, reaching a total of $3.1 billion  In 2013, that number projects to $3.3 billion and then to $3.6 billion for 2014  By 2015, France’s online ad spending will spike to $3.9 billion, which would be a four-year growth of 44% Internet Ad Spend Remains Second Highest in France  Internet advertising spending in France has consistently increased over the years and the trend is expected to continue into 2012 and 2013  According to ZenithOptimedia, $2, 473 million was spent advertising online in France in 2011  Second to only TV advertising, Internet ad spend in France will see $2, 931 million in spending by 2013, remaining well ahead of magazine, outdoor, newspaper, radio and cinema ads Copyright ©2012 by Research and Management Page 15 WSI Internet Marketing Trends Report 2012
  • 16. EUROPE France Mobile Phone Subscriptions Trending Upwards  According to the Autorite de Regulation des Communications electronique des Postes, 57.4 million people in France had mobile phone subscriptions as of December 2009, which represented 92.4% of the country’s population  By September of 2011, 62.59 million people in France had mobile phone subscriptions; a staggering 99.7% of France’s population uses a mobile device, which underscores both the rapid growth and importance of the mobile market Mobile Ad Spending Grows Quickly  Mobile ad spending in France is expected to reach $134.7 million in 2012, a very significant 48.7% increase over 2011  According to eMarketer, mobile ad spending will then jump 53% in 2013 to $206 million, and a further 49.1% in 2014 ($307.1 million)  By 2015, mobile ad spending is predicted to hit $434 million, a four year growth of 379% Copyright ©2012 by Research and Management Page 16 WSI Internet Marketing Trends Report 2012
  • 17. EUROPE France Social Network Demographics  According to comScore Inc., Facebook is the most used social network in France, totaling 31.3 million unique visitors (Aug 2011)  The survey revealed that, in general, males between the ages of 15-34 are the leading social network user demographic  Skyrock is the second most used social network in France, with 8 million total unique visitors (53% male and 37% between the ages of 15-24) Internet Users Start to Follow Brands on Social Networks  According to a survey, 16% of Internet users in France who responded said they follow brands or companies on a social network  Of those who responded yes, 15% said they follow only one brand or company, 27% said they follow two and 58% indicated that they follow more than three  84% of respondents said they do not follow brands or companies on a social network, but with the overall use of social networks on the rise, it is reasonable to expect that more people will begin to change their minds about doing so Copyright ©2012 by Research and Management Page 17 WSI Internet Marketing Trends Report 2012
  • 18. EUROPE Spain Online Ad Spending in Spain Increases  Spain’s online ad spending is expected to grow by 15.3% in 2012, reaching a total of $1.4 billion  In 2013, that number projects to $1.6 billion and then to $1.8 billion for 2014  By 2015, Spain’s online ad spending will spike to $2 billion, which would be a four-year growth of 66% Broadband Subscriptions Increase  Broadband subscriptions in Spain, which have bean steadily on the rise over the last four years, reached 10.57 million in December 2010, up from just over 8 million back in 2007  According to La Comision del Mercado de las Telecomunicaciones, by December 2011 broadband subscriptions reached 11.15 million, a 39% increase Copyright ©2012 by Research and Management Page 18 WSI Internet Marketing Trends Report 2012
  • 19. EUROPE Spain Mobile Phone Subscriptions Trending Upwards  According to La Comision del Mercado de las Telecomunicaciones, 52.89 million people in Spain had mobile phone subscriptions as of December 2009, which represented 114.6% of the country’s population  By December 2011, 56.19 million people in Spain had mobile phone subscriptions; a staggering 121.7% of Spain’s population uses a mobile device, which underscores both the rapid growth and importance of the mobile market Mobile Ad Spend Grows  Mobile ad spending in Spain is expected to reach $59.1 million in 2012, a very significant 64.1% increase over 2011  According to eMarketer, mobile ad spending will then jump 58% in 2013 to $93.3 million, and a further 54.3% in 2014 ($144 million)  By 2015, mobile ad spending is predicted to hit $214.7 million, a four year growth of almost 500% Copyright ©2012 by Research and Management Page 19 WSI Internet Marketing Trends Report 2012
  • 20. EUROPE Spain Facebook is Top Social Network  According to comScore Inc., Facebook is the most used social network in Spain, totaling 16, 630 thousand unique visitors (Dec 2011)  The survey revealed that Facebook garnered a 77.8% reach and visitors spent a total of 290.3 minutes each on the site  Tuenti came in a distant second, receiving 7,016 thousand unique visitors with a 32.8% reach, but a marginally more significant 316.5 minutes per visitor  The top five was rounded out by Windows Live (4, 491), Twitter (3,604) and LinkedIn (2,245) Social Network Use, by Age and Gender  According to a survey conducted by Elogia, 61% of social network users in Spain are male, while 39% are female  The age of social network users in Spain is spread evenly, with 34% falling between the ages of 18-30, another 34% between the ages 31-39 and a slightly lower 32% between the ages of 40-55 Copyright ©2012 by Research and Management Page 20 WSI Internet Marketing Trends Report 2012
  • 21. EUROPE Belgium Internet Usage in Belgium  According to comScore Inc., as of November 2011 Belgium’s Internet usage was generating 6.1 million unique visitors  Internet users in Belgium were averaging 20.8 hours per visitor and 2,286 average pages per visitor  At the time of the survey, Sweden, a similar sized country to Belgium, generated 6.2 million unique visitors, and 25.9 average hours per visitor with 2, 697 pages per visitor Belgium Ranks 7th for Growth of Mobile App Usage Sessions  The small country of Belgium landed in the top ten countries for growth of mobile app usage sessions (seventh, with a growth rate of 363%)  Other top countries experiencing rapid growth of their mobile app usage sessions included Argentina (527%), Israel (427%) and India (398%), but considering Belgium’s small population, their presence in the top ten is significant Copyright ©2012 by Research and Management Page 21 WSI Internet Marketing Trends Report 2012
  • 22. EUROPE Belgium Social Media Users in Belgium  48% of respondents from Belgium said they were participating in social networks, with 8% indicating that they were active in professional social networks  According to Eurostat’s December 2011 survey, Belgium’s 48% mark compares favorably to even the top ranked country (the UK has the highest number of people participating in social networks, with 58% of respondents – of which 13% are active in professional social networks) Broadband Households in Western Europe  Belgium, which had the second highest percentage of broadband households in 2006 (48%), jumped 26% to 74% broadband households in 2011  The Eurostat survey, conducted in December 2011, showed that Belgium ranked alongside the Netherlands and the UK (83% each) as the leading nations of Western Europe for broadband households Copyright ©2012 by Research and Management Page 22 WSI Internet Marketing Trends Report 2012
  • 23. ABOUT WSI WSI leads the global Internet industry offering best of breed digital marketing solutions to suit the needs of multiple industries. The company has the world’s largest Internet Consultants’ network across 80 countries with its head office in Toronto, Canada. WSI Consultants have helped thousands of businesses realize their online marketing potential. By using innovative Internet technologies and advanced digital marketing strategies, businesses can have a WSI Digital Marketing Plan tailored to their individual needs to elevate their Internet presence and profitability to new levels. With the support and cooperation of its customers, franchise network, employees, suppliers and charitable organizations, WSI aims to help make child poverty history through its global outreach program (www.makechildpovertyhistory.org). For more information about WSI’s offerings and business opportunities, please visit our website at www.wsiworld.com. The information herein is the property of Research and Management Corporate (RAM). Each WSI franchise office is an independently owned and operated business. ©2012 RAM. All rights reserved.