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Personal Knowledge Models  for More Productive Knowledge Workers Max Völkel FZI Karlsruhe, Germany PKM2009, 26.03.2009, So...
Abstract <ul><li>We motivate how personal knowledge models can make knowledge workers more productive.  </li></ul><ul><li>...
More Productive Knowledge Workers <ul><li>The knowledge-based organisation is no more  effective than the sum of its knowl...
Personal Knowledge Management <ul><li>PKM investigates the use of methods and tools to  amplify the abilities of the indiv...
Knowledge Work Today
Personal Knowledge Management... ... communication with yourself Internalisation Externalisation Combination Combination
Basic unit:  A Knowledge Cue ,  ``a note to self'‘ <ul><li>A knowledge cue is </li></ul><ul><ul><li>any kind of storable s...
Knowledge cues can vary in size and ... <ul><li>Degree of structure   </li></ul><ul><ul><li>Heiko works for the FZI.  (Pla...
Knowledge cues can vary in  costs More structure,  more formality     more costs You Your Money - gone
Processes in PKM Creation Organise, Formalize,  Refine Externalisation Retrieval  (search own + others) Usage Share 1 2 4 ...
Personal Knowledge Model <ul><li>A personal digital knowledge model is a digital artifact, which represents a set of knowl...
Requirements <ul><li>Unified Model </li></ul><ul><ul><li>Import from a number of existing formats </li></ul></ul><ul><li>S...
Summary.   The idea is to <ul><li>Amplify the abilities of the individual  to work better with knowledge </li></ul><ul><li...
Thank You. Max Völkel FZI Karlsruhe, Germany PKM2009, 26.03.2009, Solothurn, Switzerland
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Personal Knowledge Models for More Productive Knowledge Workers

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Paper presented at PKM2009
First International Workshop on
Personal Knowledge Management (PKM)
at the 5th Conference on Professional Knowledge Management,
25-27 March 2009, Solothurn

Publié dans : Technologie, Formation, Business
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Personal Knowledge Models for More Productive Knowledge Workers

  1. 1. Personal Knowledge Models for More Productive Knowledge Workers Max Völkel FZI Karlsruhe, Germany PKM2009, 26.03.2009, Solothurn, Switzerland
  2. 2. Abstract <ul><li>We motivate how personal knowledge models can make knowledge workers more productive. </li></ul><ul><li>The external representation can help him to tackle typical cognitive limits. </li></ul><ul><li>They do so by allowing a knowledge worker to efficiently and effectively model her or his personal knowledge in a mix of informal and formal knowledge. </li></ul><ul><li>As a result, more knowledge can be re-used cheaper and hopefully more complex problems can be tackled. </li></ul>
  3. 3. More Productive Knowledge Workers <ul><li>The knowledge-based organisation is no more effective than the sum of its knowledge workers' effectiveness . (Davenport) </li></ul><ul><li>Knowledge management is shifting from a focus on enterprise productivity to a focus on individual knowledge worker productivity (Gartner 2002) </li></ul><ul><li> Increasing the individual knowledge worker productivity increases the productivity of the organisation </li></ul>
  4. 4. Personal Knowledge Management <ul><li>PKM investigates the use of methods and tools to amplify the abilities of the individual to work better with knowledge . (Völkel) </li></ul>
  5. 5. Knowledge Work Today
  6. 6. Personal Knowledge Management... ... communication with yourself Internalisation Externalisation Combination Combination
  7. 7. Basic unit: A Knowledge Cue , ``a note to self'‘ <ul><li>A knowledge cue is </li></ul><ul><ul><li>any kind of storable symbol, pattern or artefact, </li></ul></ul><ul><ul><li>created with the intent to be used by its creator, </li></ul></ul><ul><ul><li>to re-evoke a previously experienced mental state (activated knowledge), when viewed or used otherwise. </li></ul></ul><ul><li>Does it contain knowledge? </li></ul><ul><li>Physical cues: Limited modifiability and scalability  Digital knowledge cues </li></ul>
  8. 8. Knowledge cues can vary in size and ... <ul><li>Degree of structure </li></ul><ul><ul><li>Heiko works for the FZI. (Plain text) </li></ul></ul><ul><ul><ul><li>Query: „ Heiko “ (Full-text search) </li></ul></ul></ul><ul><ul><li>Heiko works for the <company>FZI</company> (XML) </li></ul></ul><ul><ul><ul><li>Query: „//company “ (XPath) </li></ul></ul></ul><ul><li>Degree of formality </li></ul><ul><ul><li>(Heiko, works-for, FZI), (FZI, is located in, Germany) (RDF) </li></ul></ul><ul><ul><ul><li>Query: „ ?who, works-for, ?company. ?company, located-in, Germany “ (SPARQL) </li></ul></ul></ul><ul><li>More structure, more formality </li></ul><ul><li> more automatic processing (queries, transformations) </li></ul>
  9. 9. Knowledge cues can vary in costs More structure, more formality  more costs You Your Money - gone
  10. 10. Processes in PKM Creation Organise, Formalize, Refine Externalisation Retrieval (search own + others) Usage Share 1 2 4 6 3 5 Based on works of Marc E. Nissen, 2006, WM Potsdam
  11. 11. Personal Knowledge Model <ul><li>A personal digital knowledge model is a digital artifact, which represents a set of knowledge cues. </li></ul><ul><li>The knowledge cues can vary in size, structuredness and degree of formality. </li></ul><ul><li>A knowledge cue is either </li></ul><ul><ul><li>(a) a piece of content, containing </li></ul></ul><ul><ul><ul><li>plain text, </li></ul></ul></ul><ul><ul><ul><li>semi-structured text, or </li></ul></ul></ul><ul><ul><ul><li>arbitrary binary content such as images or desktop objects, or </li></ul></ul></ul><ul><ul><li>(b) a connection between other knowledge cues. Such connections can be </li></ul></ul><ul><ul><ul><li>unspecified relations, </li></ul></ul></ul><ul><ul><ul><li>directed hyperlinks and </li></ul></ul></ul><ul><ul><ul><li>formal statements. </li></ul></ul></ul>
  12. 12. Requirements <ul><li>Unified Model </li></ul><ul><ul><li>Import from a number of existing formats </li></ul></ul><ul><li>Step-wise Formalisation </li></ul><ul><ul><li>Text  more and more structured text </li></ul></ul><ul><ul><li>Links  typed links  semantically typed links </li></ul></ul><ul><li>Knowledge Model Refactoring </li></ul><ul><ul><li>Note: Ignored in many approaches and research papers </li></ul></ul><ul><li>Knowledge Model Maintenance </li></ul><ul><ul><li>System should help user in removing or updating old knowledge </li></ul></ul>
  13. 13. Summary. The idea is to <ul><li>Amplify the abilities of the individual to work better with knowledge </li></ul><ul><li>by managing a set of knowledge cues </li></ul><ul><li>in a unified knowledge model with </li></ul><ul><li>step-wise formalisation </li></ul><ul><li>to let the user find the sweet spot between effort and benefit. </li></ul>
  14. 14. Thank You. Max Völkel FZI Karlsruhe, Germany PKM2009, 26.03.2009, Solothurn, Switzerland

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