Federica Palumbo

systems approach viable system approach marketing stafford beer governance kano model customer satisfaction service design cybernetics consumer culture leadership tourist experience research spin-off arca incubator incubation process ideas wiener von bertalanffy holonic systems value creazione di valore risonanza consonanza teoria generale dei sistemi viable system model business analysis network smart tourism predictive model technology acceptance model analytic hierarchy process market analysis travel and tourism app mobile application development technology mobile marketing knowledge management university startup innovation tattoo sustainability near field communicaton mobile smartphone tourism system approach mosaicoon academy of management