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Taking Ownership
How to Create a Culture of
Accountability in the Workplace
JULY 14, 2016
Speaker: Molly Kelley
Moderator:...
Housekeeping
• 45-minute presentation; 15-minute Q & A
• Enter questions in the chat window for Q&A
portion
• Slides & Rec...
Meet your
presenter,
Molly.
• Sr. HR Business Partner at
Xenium HR
• Works with various small and
medium sized businesses
...
Definition of accountability :
the quality or state of being
accountable; especially: an
obligation or willingness to acce...
the WHY
• Managers increasingly report a
perceived lack of employee
accountability
• Employees feel there is a lack
of lea...
Impact of Accountability
Void
Accountable Cultures Have…
• improved performance
• greater employee participation and involvement
• increased feelings of...
Culture
Manager
Employee
Accountable Managers
Leadership’s Role In Building
Accountability
• Managers are responsible for accomplishing results
through others; often vi...
Accountable Managers Ask
Themselves
1. When did your performance expectations not
match the results?
2. What could you hav...
“Great management can only be
attained by those who are able to
manage themselves before managing
others... Without accoun...
Language of Accountability
• Mistakes? What mistakes?
• They made mistakes.
• Mistakes were made.
• We made mistakes.
• I ...
Accountability to Goals
• Involve employees goal setting
• Coach, but encourage independence
• CONSISTENTLY monitor progre...
Accountability to
Self
• Did I work as hard as I could have?
• Did I set and maintain high standards
for myself?
• Did I s...
Cultural Accountability
“Accountability means people can
count on one another to keep
performance commitments and
communication agreements.”
- Mar...
Strategies: Build Accountable
Teams
• Model accountability, collaboration & trust within your leadership team
• Establish ...
Summary of Key Points
Create a culture that makes
accountability as easy as breathing
Hold leaders to the highest
standard...
Resources
– The Accountability Revolution by Mark Samuel
– QBQ! by John G. Miller
– Crucial Accountability by Kerry Patter...
Questions for
Molly?
Enter your question for Molly into the
chat window on the gotowebinar panel
Speaker Moderator
Thank you!
Articles,
Whitepapers &
other free content
at xeniumhr.com/blog
Podcasts on iTunes, or visit
xeniumhr.com/podca...
Taking Ownership – How to Create a Culture of Accountability in the Workplace
Taking Ownership – How to Create a Culture of Accountability in the Workplace
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Taking Ownership – How to Create a Culture of Accountability in the Workplace

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Want to see your organization reach its full potential? It starts with accountability. Everyone—from manager to intern—has to take ownership of their work. So how do you make it happen? In this webinar we break down the best ways to instill accountability in managers and employees, tactics for reinforcing an accountable company culture, and strategies for building effective, accountable teams.

Publié dans : Business
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Taking Ownership – How to Create a Culture of Accountability in the Workplace

  1. 1. Taking Ownership How to Create a Culture of Accountability in the Workplace JULY 14, 2016 Speaker: Molly Kelley Moderator: Brandon Laws
  2. 2. Housekeeping • 45-minute presentation; 15-minute Q & A • Enter questions in the chat window for Q&A portion • Slides & Recording Available 24-48 hours after session • 1 HRCI Credit available for attendees. Email Brandon.Laws@XeniumHR.com to get certificate • Get alerts about events, webinars and podcast at xeniumhr.com
  3. 3. Meet your presenter, Molly. • Sr. HR Business Partner at Xenium HR • Works with various small and medium sized businesses across many industries • Trainer for Xenium clients and guests • Loves to read; frequents HBR.org and is an NPR super fan
  4. 4. Definition of accountability : the quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one's actions Merriam Webster Dictionary
  5. 5. the WHY • Managers increasingly report a perceived lack of employee accountability • Employees feel there is a lack of leadership accountability • Coworkers report their colleagues aren’t accountable to one another, the work or the company
  6. 6. Impact of Accountability Void
  7. 7. Accountable Cultures Have… • improved performance • greater employee participation and involvement • increased feelings of job proficiency • a heightened commitment to the work at hand • added creativity and innovation • leading to higher employee morale and job satisfaction, and deeper employee engagement
  8. 8. Culture Manager Employee
  9. 9. Accountable Managers
  10. 10. Leadership’s Role In Building Accountability • Managers are responsible for accomplishing results through others; often via relationship-building and their demonstration of high trust and personal integrity • Leaders have the greatest initial influence on company culture • While held to the highest standard of accountability, sometimes leaders abandon responsibilities in these areas; the weight of leadership becomes an excuse
  11. 11. Accountable Managers Ask Themselves 1. When did your performance expectations not match the results? 2. What could you have you done differently to attain your expectations? 3. Do you continue to enforce the missing element(s) in your work?
  12. 12. “Great management can only be attained by those who are able to manage themselves before managing others... Without accountability, the ability to manage doesn’t exist. Great management is holding yourself and those around you accountable to deliver results.” - Greg Llopis
  13. 13. Language of Accountability • Mistakes? What mistakes? • They made mistakes. • Mistakes were made. • We made mistakes. • I regret the mistakes that were made. • I made mistakes; we all did. • We are addressing the mistakes and working to ensure they don’t occur again. • I own the mistakes and am actively working to ensure they don’t occur again. • I own our mistakes and am actively working to ensure they don’t occur again
  14. 14. Accountability to Goals • Involve employees goal setting • Coach, but encourage independence • CONSISTENTLY monitor progress towards goals • Provide needed training and resources • Establish a framework for independent problem solving (GROW model) • Incentivize and recognize positive performance, both formally and informally
  15. 15. Accountability to Self • Did I work as hard as I could have? • Did I set and maintain high standards for myself? • Did I spend enough time to do quality work? • Did I regulate my procrastination, distractions, and temptations in order to complete my work? • Did I make good use of available resources? • Did I ask questions if I needed help? • Did I review and re-review my work for possible errors? • Did I consider best practices for similar work? • Is my work something for which I am proud – that I would proudly show to a large, global audience?
  16. 16. Cultural Accountability
  17. 17. “Accountability means people can count on one another to keep performance commitments and communication agreements.” - Mark Samuel, The Accountability Revolution
  18. 18. Strategies: Build Accountable Teams • Model accountability, collaboration & trust within your leadership team • Establish and clarify expectations (ex. values, agreements, Xenium Promise) • Clearly defined roles and accountabilities • Hire accountability values • Provide ongoing communication skills training • Practice recognition and improvement
  19. 19. Summary of Key Points Create a culture that makes accountability as easy as breathing Hold leaders to the highest standards of accountability, and support them in ongoing efforts to maintain that standard Hire, reinforce and reward individual employee accountability 1 2 3
  20. 20. Resources – The Accountability Revolution by Mark Samuel – QBQ! by John G. Miller – Crucial Accountability by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield – http://www.clomedia.com/2015/01/29/want-results-fix- accountability/ – http://www.forbes.com/sites/glennllopis/2012/07/17/great- management-boils-down-to-one-major-thing/#2f09a9dd36c5 – https://hbr.org/2012/11/one-out-of-every-two-managers-is- terrible-at-accountability/ – https://www.themuse.com/advice/3-ways-to-create-an- ownership-mentality-within-your-team
  21. 21. Questions for Molly? Enter your question for Molly into the chat window on the gotowebinar panel Speaker Moderator
  22. 22. Thank you! Articles, Whitepapers & other free content at xeniumhr.com/blog Podcasts on iTunes, or visit xeniumhr.com/podcast Webinar recordings at xeniumhr.com/webinars General Email: info@xeniumhr.com Molly: Molly.Kelley@xeniumhr.com Brandon: Brandon.Laws@xeniumhr.com

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