Keynote for Academic Libraries Association of Ohio, Oct 28 2016

1. Better
Libraries
By Design
cc: mikkashar - https://www.flickr.com/photos/29413226@N05
Courtney Greene McDonald (@xocg) | ALAO | 10.28.16

3. Photo by m-s-y - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/34064267@N00 Created with Haiku Deck

4. Photo by Vincenzo Spina - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/53060562@N07 Created with Haiku Deck

5. I can’t do that!

7. beautiful solutions

8. Photo by holl7510 - Creative Commons Attribution License https://www.flickr.com/photos/83035350@N06 Created with Haiku Deck

9. Photo by jaudrius - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/99129638@N00 Created with Haiku Deck

10. Photo by Santhosh Rajangam - Creative Commons Attribution License https://www.flickr.com/photos/25066200@N02 Created with Haiku Deck

11. Photo by 5518 Designs - Creative Commons Attribution License https://www.flickr.com/photos/41237417@N08 Created with Haiku Deck

12. Photo by inky - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/48600084288@N01 Created with Haiku Deck

13. designing
beautiful solutions
for libraries

14. service design
cc: roger4336 - https://www.flickr.com/photos/24736216@N07

15. “If the point of contact
between
the product and people
becomes a
point of friction,
the designer has failed …

16. If on the other hand,
people are made safer,
more comfortable, more
desirous of purchase,
more efficient
– or just plain happier –
then the designer has
succeeded.”
H. Dreyfuss, 1950

17. http://dx.doi.org/10.3998/weave.12535642.0001.201
Book, published June
2016:
Available now

18. Photo by Newtown grafitti - Creative Commons Attribution License https://www.flickr.com/photos/28713775@N02 Created with Haiku Deck

19. our
supporting
role
cc: designrecherche - https://www.flickr.com/photos/56224262@N03

20. someone
else's shoescc: ShellyS - https://www.flickr.com/photos/26767541@N00

21. user experience
cc: mollystevens - https://www.flickr.com/photos/51951260@N00

22. cc: jalbertbowdenii - https://www.flickr.com/photos/26127430@N04
more than
usable

23. all aspects of the end-user’s
interaction with the
company, its services, and
its products
cc: tonyboytran - https://www.flickr.com/photos/35554391@N03

24. putting
the user
first...
cc: andrechinn - https://www.flickr.com/photos/16167252@N00

25. “the user”
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26. cc: mag3737 - https://www.flickr.com/photos/50318388@N00
mind the gap(s)

27. design thinking
cc: kugel - https://www.flickr.com/photos/57768341@N00

28. http://dschool.stanford.edu/dgift/

29. understand
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30. ideate
cc: Domiriel - https://www.flickr.com/photos/17274350@N00

31. experiment
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32. questions

33. What things are
libraries doing that
users already love?
cc: jessgrrrr - https://www.flickr.com/photos/26435424@N05

34. What things are
your libraries doing that
users already love?
cc: jessgrrrr - https://www.flickr.com/photos/26435424@N05

35. THE
FUTURE OF
LIBRARIES:
to invent?
or
to discover?
cc: Lotus Carroll - https://www.flickr.com/photos/11248435@N04

36. questions

37. Beautiful questions

38. Why
What IfHow

39. Why
What IfHow
Beautiful solutions

40. (eco)system thinking
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41. harmonious design
cc: Thomas Hawk - https://www.flickr.com/photos/51035555243@N01

42. seamless integration
cc: Thomas Hawk - https://www.flickr.com/photos/51035555243@N01

43. Imagining
libraries
as a
beautiful solution
for the
future

44. it’s the little things

45. can't do it without
cc: duncan - https://www.flickr.com/photos/34427470616@N01

46. asking
beautiful questions
designing
beautiful solutions
for libraries

47. questions?
cc: misterbisson - https://www.flickr.com/photos/41894176272@N01

48. cc: jordan clarke - https://www.flickr.com/photos/95755149@N00
Barlow, Amy & Courtney Greene McDonald. “Dialog Box Interview/Dare.” Weave:
Journal of Library User Experience 1 (1).
http://dx.doi.org/10.3998/weave.12535642.0001.105
Bell, Steven. 2014. “Designing the Future Academic Library Experience.” Portal:
Libraries and The Academy 14 (3): 369–82.
IDEO. 2014. “Design Thinking for Libraries: A Toolkit for Patron-Centered Design.”
http://designthinkingforlibraries.com/
Marquez, Joe, and Annie Downey. 2016. Library service design: a LITA guide to holistic
assessment, insight, and improvement. Lanham, MD: Rowman & Littlefield.
Marquez, Joe and Annie Downey. 2015. “Service Design: An Introduction to a Holistic
Assessment Methodology of Library Services.” Weave: Journal of Library User
Experience 1 (2). doi:http://dx.doi.org/10.3998/weave.12535642.0001.201
McDonald, Courtney Greene. 2014. Putting the User First: Thirty Strategies for
Transforming Library Services. Chicago: Association of College & Research Libraries.
Stanford University Institute of Design. 2016. “Chart a New Course: Put Design
Thinking to Work.” D.school. http://dschool.stanford.edu/dgift/chart-a-new-course/

49. Photo by Pedro Vezini - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/47287396@N05 Created with Haiku Deck
Also see:
Designing Better Libraries (http://dbl.lishost.org/blog/) – a blog by Steven Bell

50. courtney@mcdonald.ly
http://courtneymcdonald.ly
@xocg
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