1. Yvonne Olivo<br />228 Joellen Dr<br />Waukesha WI 53188 <br />Home (262)349-9770 Cell (414)719-8729<br />Ymolivo@yahoo.com<br />Objective: To use my technical knowledge and skills in a challenging service role with an opportunity for growth and advancement.<br />Profile: Team oriented individual with Fifteen years of Business and technical experience. More than 20 years of Computer experience, Proficient in multiple operating systems, software applications, excellent interpersonal and analytical skills.<br />Education:<br />Milwaukee Area Technical College <br /> Business Administration (AS)<br /> Business Administration Certification<br /> IT System Security (AS)<br /> IT networking Certification<br />Achievements and special training:<br />(Two years) Overachievers awards from Ikon office <br />(Two years) Silver certificate award from Xerox <br />Five month course on employee relations and communications <br />Oracle applications training<br />Qualifications:<br />Proficient in Windows Office/excel, word, access, PowerPoint, outlook. Technical experience/fixing copiers and office equipment10 keyMail service softwareOracle Applications SystemsSystem security softwareNetworkingMinitabCustomer ServiceSupervisory ExperienceInventory ControlCash HandlingAccounts Payable/Receivables<br />Experience: <br />Wal-mart<br />Sales Associate:<br />Inform customers of new licensing procedures<br />Created vendor inventory display<br />Managed cash register<br />Resolved customer issues<br />Ikon Office Solutions Sr. Order Coordinator:<br />Invoiced monthly billing of accounts receivable and payable<br />Worked with Sales team to process customer orders<br />Updated sales figure spreadsheets daily <br />Resolved ordering and billing issues for internal and external customers<br />Monthly reconcile of open orders for accurate billing<br /> Field support representative<br />Reorganized mailroom at Rockwell Automation <br />Filled multiple roles and positions for vacancies, absences, operations and repair of copy machines <br />Worked with clients in reception, and mail services, shipping and receiving<br />Xerox Corp. Account support representative <br />Helped clients in shipping, receiving and mail services for blue cross <br />Operations, maintenance and repair of Bell and Howell inserter machine<br />Filled multiple roles and positions for vacancies and absences<br />Maintain confidentiality of customer information<br />AppleOne Office coordinator<br />Organized office files<br />Phone and customer greeting duties<br />Switchboard operation <br />General office duties<br />Hollywood Video <br />Store Director<br />Managed one location of 10 employees<br />Inventoried whole store every month<br />Organization of retail area<br />Daily management duties, opened and closed store, balanced cash drawers, setting up new signs for new movies<br />Hiring of new employee’s <br />Training and personnel development of employee’s<br />Weekly payroll;” reconciled employees hours and sent down to Human Resource for payroll distributions” <br />AppleOne<br />Customer Service II Representative<br />Customer service for ‘fastrak’, which operates the toll roads in California<br />Resolved customer complaints<br />Opened new accounts<br />