Regional Call Centre intranet provides a login page for employees to access callback modules. The home page allows placing new callback requests that are either normal or require a manager. Employees can also check their assigned callbacks in the "My Callbacks" section and take necessary actions. When requesting a callback, all mandatory fields marked with asterisks must be completed. Each saved callback is given a unique identification number for tracking. The "My Callbacks" page allows searching and sorting callbacks by given criteria before clicking a link to view detailed callback records where comments and details can be updated.

1. Regional Call Centre
Intranet (Callback Module)
19th
Dec 2012

2. Login Page
Login:
ID: <employee ID>
Password: ‘Default’
http://128.236.57.171/login.asp

3. Home Page

4. Home Page
• Callback Request: For placing a request for a callback
(whether normal or manager)
• My Callback: To check callbacks that are assigned to
you and take necessary actions

5. Callback Request
• Kindly ensure all mandatory fields tagged with * (asterisks) are
completed
• Once you click “Save” the details will be populated down.
• Each callback will have one specific ID.

6. My Callbacks
Enter search criteria and click on ‘Search’ button
Sort based on
intended column
Click on the hyperlink to drill down to the record

7. Callback Details
Comments on the
progress so far
Add further
comments as
applicable
Change callback
details if
necessary
Click update to update the
records