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How to View/ open/ update/ close SOLMAN tickets

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SAP Solution manager,

How to View/ open/ update/ close SOLMAN tickets/ Incidents.

Publié dans : Technologie
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How to View/ open/ update/ close SOLMAN tickets

  1. 1. How to Change the OPEN incidents to ClOSED incidents in Solution manager – SAP. SOLMAN Ticket update: After Log into SOLMAN, Use the Tcode - S_SMC_47000017 To open the Tickets After executing the Tcode, You get the below screen with Incidents,
  2. 2. Transaction ID – Incident number Created on – Date and time Transaction Description – gives the Header information of Incidents Priority – Very High, High, Medium, Low Person responsible – Consultant responsible for attending the Incidents Contact person – User who raised the ticket. User status – Status of tickets, (New, In Process, Proposed Solution, Sent to SAP, Customer Action, In User testing, Sent to SAP) SAP Component – FI, CO, SD, MM, PS, PP, (FI-GL, FI-SD,) System ID – PRD, QTY, DEV Client – 3 Digit number. Select a Transaction ID and click on Details button. And update the Transport request number, and attach the configuration document. And click on refresh button.
  3. 3. Once you select the proposed solution button. The incident will be considered as closed.

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