Etihad Airways' Facts & Figures for the third quarter of 2014

1. FAST FACTS AND FIGURES
1
OUR BUSINESS
Etihad Airways, the national airline of the United Arab Emirates,
was set up by Royal (Amiri) Decree in July 2003. Etihad Airways
commenced operations in November 2003, and in 11 years has
become one of the fastest growing airlines in the history of
commercial aviation.
This airline has received a range of awards that reflect its position
as one of the world’s leading premium airline brands, including
‘World’s Leading Airline’ at the World Travel Awards for five
consecutive years.
Its main business is the international air transportation of
passengers. Etihad Airways also operates Etihad Cargo, Etihad
Holidays and Etihad Airport Services, as well as managing a global
loyalty program and other aviation and non-aviation related
businesses .
Q3/2014
ETIHAD AIRWAYS REVENUE
INCREASES 29 PER CENT IN
Q3 2014
Etihad Airways has reported total revenues of US$1.8 billion for the third
quarter of 2014, an impressive increase of 29 per cent year-on-year, achieved
on the back of accelerated passenger and cargo growth during the summer.
A total of 3.9 million passengers travelled with Etihad Airways between July and
September this year, 30 per cent more than the three million passengers from
the same period in 2013.
Etihad Cargo also outperformed the global market, carrying 144,498 tonnes of
freight and mail during the third quarter, a year-on-year increase of nine per
cent, on only one per cent capacity growth.
The growth in passenger demand and revenue during the three month period
once again outstripped the airline’s capacity intake, highlighting the strength of
its long-term growth strategy.
Etihad Airways remains on track to achieve its strongest ever annual results,
having carried 10.5 million passengers and almost 415,000 tonnes of cargo
between January and September 2014.
Organic growth was supported by codeshare and equity alliance partnerships in
the third quarter of 2014, delivering an estimated 1.1 million passengers onto Etihad
Airways flights (+41 per cent year-on-year) and contributing revenue of US$352
million, which represented 27 per cent of the airline’s passenger revenue.
OUR LATEST AWARDS
2014 Gulf Business Industry Awards:
Aviation Transport Company of the Year
2014 TTG Travel Awards:
Airline of the Year
13th Annual China Travel Meeting Industry Awards:
Airline of the Year - First Class
2014 Frequent Business Traveler Awards:
Best Business Class Lounge
2014 World Travel Awards Middle East:
Middle East’s Leading Airline
Middle East’s Leading Airline - First Class
Middle East’s Leading Cabin Crew
2014 Business Traveller Middle East Awards:
Best Economy Class
Best Frequent Flyer Program
2014 Destaque Awards, Brazil:
Best Airline in the World
Best International Airline
2014 Air Transport World -
Industry Achievement Awards:
Airline Market Leadership
2013 World Travel Awards:
World’s Leading Airline
World’s Leading First Class
World’s Leading Airline Cabin Crew
Q3 2014 AND 2013 COMPARISION
Key Indicator Q3 2014 Q3 2013 Variance
Total revenue (US$ B) 1.8 1.4 +29%
Partnership revenue (US$ M) 352 245 +44%
Passengers (M) 3.9 3.0 +30%
Available seat kilometres
(ASKs B) 22.0 19.0 +16%
Cargo tonnage (Tonnes) 144,498 132,448 +9%

2. FAST FACTS AND FIGURES
2
HIGHLIGHTS OUR BUSINESS - 2014
(August – September 2014)
120
100
80
60
40
20
120
100
80
60
40
20
500
400
300
200
100
0
102
487
81 86 79
368
310
263
69
219
59
194
50
175
43
121
110
415
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
0
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
12
10
8
6
4
2
0
11.5
10.3
8.3
7.1
6.0 6.3
4.6
2.8
10.5
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
0
89
64 70
53 57
37 42
22
105
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
• Q2 financial results show continued improvement, driven by US
carriers
• But worldwide airline share prices fell 4 per cent in September,
reflecting investor concerns over weak economic data in some
regions and the spread of the Ebola virus
• Jet fuel prices eased further in September as increased supply
and a fragile demand outlook pushed crude oil prices down to
levels not seen since mid-2012
• US passenger yields remain up on a year ago, but weakness
continues in other regions
• Air travel volumes continue to expand strongly and the trend
in air freight volumes remains positive, supported by improving
conditions in Asia and the US, including a rebound in trade
volumes
• Growth in available seats slowed further in August to an annualised
rate of 3.5 per cent, below expansion in demand
• Passenger load factors rose on the back of strong expansion
in volumes, but air freight load factors eroded some of the
improvement in previous months with a 0.4 per cent fall in August
compared to July
Q3/2014
YTD 2014 vs. YTD 2013
RPKs ASKs PLF FTK AFTK FLF
Africa 0.9% 3.7% 68.4% 4.2% 2.2% 29.5%
Asia Pacific 6.8% 7.7% 77.5% 5.2% 5.9% 54.7%
Europe 6.1% 5.7% 81.2% 2.7% 2.9% 46.5%
Latin America 6.5% 3.5% 79.7% 0.3% 0.3% 40.7%
Middle East 12.2% 10.0% 80.1% 9.6% 8.5% 44.2%
North America 2.7% 2.2% 84.5% 3.0% -0.2% 34.7%
Total market 5.8% 5.6% 80.3% 4.5% 3.5% 45.0%
RPK: Revenue-Passenger-Kilometers; ASK: Available-Seat-Kilometers; PLF: Passen-ger-
Load-Factor; FTK: Freight-Tonne-Kilometers; AFTK: Available Freight Tonne Kilometers;
FLF: Freight Load Factor; All Figures are expressed in % change Year on Year except PLF and
FLF which are the load factors for the specific month.
2006 2007 2008 2009 2010 2011 2012 2013
80%
75%
70%
65%
60%
55%
50%
45%
Q3/2014
76% 78% 78%
75% 74% 74%
69%
60%
81%
8
7
6
5
4
3
2
1
0
6.1
4.8
4.1
3.0
2.5 2.3
$
1.6
0.8
5.0
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
FLEET
DESTINATIONS (passenger and cargo)
CARGO TONNAGE (‘000T)
PASSENGERS (M)
SEAT FACTOR (%)
REVENUE (US$ B)

3. FAST FACTS AND FIGURES
3
12 0.5M 32 **
33.3
%
In November 2013, Etihad Airways announced it was acquiring a 33.3
per cent stake in Swiss carrier Darwin Airline. Subject to regulatory
approval, the minority investment will enable a major expansion
of Etihad Regional’s operations, operated by Darwin Airline, and
provide Etihad Airways with access to regional markets in Europe.
19 2.7M 39 **
49%
Etihad Airways holds a 49 per cent equity stake in Air Serbia as
part of a strategic partnership. The agreement includes a five-year
management contract, a fleet of newer aircraft, and a new
integrated network of international destinations, enabling greater
access for business and leisure travellers to Serbia, and onwards to
points throughout the Balkans and Europe. Air Serbia was launched
as the national airline of the Republic of Serbia on 26 October 2013.
OUR EQUITY PARTNERS
*Combined unique destinations
146 23.2M 99 4.4M
49%
Etihad Airways has signed an agreement to invest €560 million in
Alitalia, part of an overall €1,758 million package to reinvigorate
the Italian flag carrier. The €560 million includes a 49 per cent
shareholding in Alitalia for an investment of €387.5 million.
Alongside this is €112.5 million to acquire a 75 per cent interest in
Alitalia Loyalty Spa, which operates the airline’s MilleMiglia frequent
flier program, and the purchase of five pairs of slots at London’s
Heathrow Airport.
21.24
%
122 19.3M 63 4.5M Etihad Airways currently holds a 21.24 per cent equity stake in
Virgin Australia, in line with approvals from the Foreign Investment
Review Board. The equity investment in Virgin Australia’s domestic
operations significantly strengthens the 10-year strategic
partnership agreement signed by the two carriers in August 2010.
113 17.2M 72 N/A
24%
Etihad Airways acquired a 24 per cent equity stake in Jet Airways
in November 2013, following full regulatory approval by the Indian
government. The move paves the way for greater collaboration
between the two airlines, which will deliver significant network and
service benefits to passengers travelling to and from India over
Etihad Airways’ hub in Abu Dhabi.
9 0.35M 6 **
40%
In January 2012, Etihad Airways acquired a 40 per cent stake in Air
Seychelles Ltd, as part of a strategic partnership which connects
the Seychelles to Abu Dhabi and points beyond, to the GCC, Europe,
Indian Subcontinent and Asia. The agreement, the first of its kind
in Africa, includes a five-year management contract for Etihad
Airways to support the implementation of strategic measures
guiding Air Seychelles’ long-term commercial growth.
47 10.7M 80 N/A
4.99
%
Building on its initial investment in Aer Lingus in May 2012, Etihad
Airways has increased its stake in the Irish national carrier to over
four per cent.
29.21
%
150 31.6M 122 3.6M
Etihad Airways holds a 29.21 per cent stake in airberlin – Europe’s
sixth largest airline and Germany’s second biggest carrier, and is
airberlin’s single largest shareholder.
Etihad Airways holds a 70 per cent stake in the topbonus frequent
flyer program, the first step in the establishment of a global loyalty
platform. airberlin holds the remaining 30 per cent.
OUR CODESHARE PARTNERS
Codeshares and strategic partnerships have contributed
US$352 million in Q3, 2014.
Our codeshares give us a combined passenger and cargo
network of nearly 500 destinations, and over 21,000 flights per
week, more than any other Middle Eastern airline.
Etihad Airways currently has 195 interline relationships and 47
codeshare partnerships in place with:
• Aegean Airlines
• Aer Lingus
• Air Astana
• airBaltic
• airberlin
• Air Canada
• Air Europa
• Air France
• Air Malta
• Air New Zealand
• AirSERBIA
• Air Seychelles
• Alitalia
• All Nippon Airways
• American Airlines
• Asiana Airlines
• Bangkok Airways
• Belavia
(Belarusian Airlines)
• SN Brussels Airlines
• China Eastern
Airlines
• Cyprus Airways
• Czech Airlines
• Darwin Airline
(Etihad Regional)
• Flybe
• Garuda Indonesia
• Gol Linhas Aéreas
Inteligentes
• Hainan Airlines
• Jet Airways
• JetBlue Airways
• Kenya Airways
• KLM Royal Dutch
Airlines
• Korean Air Lines
• Malaysia Airlines
• Middle East Airlines
• NAS Air (flynas)
• Niki (flyniki)
• Philippine Airlines
• Royal Air Maroc
• Siberia Airlines
(S7 Airlines)
• SNCF
• South African
Airways
• SriLankan Airlines
• TAP Portugal
• Turkish Airlines
• Vietnam Airlines
• Virgin Australia
723 116M 623*
Q3/2014

4. FAST FACTS AND FIGURES
4
OUR FLEET
Etihad Airways’ fleet is one of the youngest in the world and, as at
30 September 2014, comprises 105 passenger and cargo aircraft:
Aircraft type Current Fleet
Aircraft arrivals
2014-2025
Airbus A320 family 29 34
Airbus A330 family 28 -
Airbus A340 family 11 -
Airbus A350 - 62
Airbus A380 - 10
Boeing 787 - 71
Boeing 777 family 27 25
Airbus 330-200F (Freighter) 4 1
Boeing 777-200F (Freighter) 3 1
Boeing 747-F (Freighter) 3 -
Total 105 204
NEW LIVERY UNVEILED 204aircraft
Etihad Airways has unveiled a new livery to be introduced across the entire fleet. Created
by leading brand consultants Landor Associates in partnership with Etihad Airways, the
livery incorporates ‘Facets of Abu Dhabi’, a visual concept inspired by traditional Emirati
design patterns, the landscapes of the desert and the geometric shapes found in the
modern architecture of Abu Dhabi.
The livery was unveiled on Etihad Airways’ first A380 as it was rolled-out of the paint
hangar at the Airbus Finkenwerder facility in Hamburg, Germany. This It was followed two
days later by the roll-out of the first Boeing 787 Dreamliner in the new livery in Seattle in
the USA.
These aircraft will feature our next generation First, Business and Economy Class products,
together with The Residence by Etihad™, the world’s first three-room private cabin,
available only on the A380 aircraft.
The entire Etihad Airways fleet of more than 100 aircraft, as well as those to be delivered,
will be painted in the new livery during the next three years ensuring that the ‘Facets of Abu
Dhabi’ is seen across the world.
to arrive
by 2025
Q3/2014

5. FAST FACTS AND FIGURES
5
Q3/2014
Etihad Airways currently serves 111 destinations in 67 countries,
including:
Abu Dhabi, Ahmedabad, Algiers (17 June 2015), Almaty, Amman,
Amsterdam, Astana, Athens, Baghdad, Bahrain, Baku (1 October
2015), Bangkok, Basrah, Beijing, Beirut, Belgrade, Bengaluru
(Bangalore), Brisbane, Brussels, Cairo, Calicut, Casablanca,
Chengdu, Chennai, Chicago, Cochin, Colombo, Dallas (3 December
2014), Damascus, Dammam, Dar es Salaam (1 December 2015),
Delhi, Dhaka, Doha, Dublin, Düsseldorf, Edinburgh (8 June 2015),
Entebbe (1 May 2015), Erbil, Frankfurt, Geneva, Ho Chi Minh City,
Hong Kong (15 June 2015), Hyderabad, Islamabad, Istanbul, Jaipur,
Jakarta, Jeddah, Johannesburg, Karachi, Kathmandu, Khartoum,
Tiblisi
Turku
Düsseldorf
Vienna
Peshawar
Yekaterinburg
Sharjah
Dubai World Central
Cairo
Split Dubrovnik
Khartoum
Eldoret
Kolkata (15 February 2015), Kuala Lumpur, Kuwait, Lagos, Lahore,
Larnaca, London Heathrow, Los Angeles, Madrid (29 March 2015),
Maldives, Manchester, Manila, Medina, Melbourne, Milan, Minsk,
Moscow, Mumbai, Munich, Muscat, Nagoya, Nairobi, New York,
Paris, Perth, Peshawar, Phuket, Riyadh, Rome, Sana’a, São Paulo,
Seoul, Seychelles, Shanghai, Singapore, Sydney, Tiblisi (2 October
2015), Tehran, Thiruvananthapuram, Tokyo, Toronto, Tripoli,
Washington D.C., Yerevan and Zürich.
The airline also operates cargo freighters to 12 freighter-only
destinations that include: Chittagong, Djibouti, Dubai World
Central, Eldoret, Guangzhou, Hanoi, Houston, Kabul, Miami, Quito,
Sharjah and Viracopos.
Chengdu Shanghai Lahore
Kathmandu
Chittagong Guangzhou
Kabul
Oslo Helsinki
Stockholm
Mykonos
Samos
Hamburg
Düsseldorf
Frankfurt
Venice Venice
Gdansk
Sofia
Kerkyra Ioannina
Kefallinia
MadisonMilwaukee
Waterloo
Kos
Rochester
Toledo
Ottawa
Montreal
SyracuBsuerlington
BuŒaloWestchester
Cleveland
Newark
HaPrritistsbbuurgrgh
Dubuque
Bloomington Champaign
Manchester
Geneva
Orange County SaCvhaanrnleashton
Orlando
West Palm Beach
Quito
Foz Do Iguaçu
Viracopos
Sendai
Fukuoka Oita
Honolulu
Kumamoto
Kagoshima
Sapporo
Osaka
Matsuyama
Niigata
Okinawa
Kolkata Mandalay
Luang Prabang
Chiang Rai
Nay Pyi Taw
Phuket
Koh Samui
Krabi
Langkawi
Penang
ZamboaDnipgoalog
Johor Bahru Kuching
Padang
Laoag
Legaspi
Roxas
Tagbilaran
Cagayan de Oro
Davao
Kota Kinabalu
Surakarta Surabaya
Denpasar Bali
Cebu Kalibo Tacloban
Bacolod
Puerto PrinceDsaumaguete Butuan
Cotabato General Santos Ozamis
Trat Phnom Penh
Patna
Karachi
Vadodara
Lucknow
Amritsar
Goa Mangalore
Hanoi
Chiang Mai
Lampang
Sukhothai
Yangon
Praslin
Dakar
Nouakchott
Bamako
Geneva
Nador
Oujda
Lisbon
Tangiers
Fez
Marrakech
Ouarzazate
Agadir
Nürnberg
Minneapolis La Crosse
Boston
Hartford
NY - La Guardia
Philadelphia
Columbus Baltimore
Halifax
St. Johns
Detroit
Indianapolis
Washington, D.C.
Raleigh (Durham)
Sioux City
Des Moines
Omaha Moline
Louisville
Saint Louis
Evansville
Tulsa Lexington
Salt Lake City
Denver
Cork CardiΠBristol
Toulouse
Redmond
Eugene
San Jose
Albuquerque
Nashville
Knoxville
Charlotte Douglas
NW Arkansas
Memphis
Huntsville
Oklahoma
Little Rock
Atlanta
San Antonio
Miami
Aguadilla San Juan
Ponce
Tampa Fort Lauderdale
Bradenton
Fort Myers
Austin
Houston New Orleans
Lyon
Las Vegas
Burbank
LLoosn gA nBgeealcehs Phoenix
Tucson
El Paso
San Francisco
Santa Barbara
San Diego
Seattle
Portland
Reno
Sacramento
Oakland
Vancouver
Fort McMurray
Regina
Winnipeg
Saskatoon
Covington
Prague
Krasnodar
St. Petersburg
Lappeenranta
Riga
Oslo
Goteborg
Billund
Barcelona
Madrid
Munich
Algiers
Helsinki
Aalesund
Bergen
Stockholm-
Stavanger Arlanda
Copenhagen
Hamburg
Kazan
Samara
Gothenburg
Copenhagen
Prague
Stuttgart Kosice
Zurich Lugano
Inverness Aberdeen
Edinburgh
Belfast
Thira Rhodes
Chania
Irakleion
Thessaloniki
Barcelona
Madrid
Bucharest
Rome Tirana
Alexandroupolis
Kavala
Limnos
Mytilini
Birmingham
London Stansted AmsterdamBerlin
Warsaw
Krakow
Budapest
Belgrade
NewquEaxyeter Southampton
Jersey
Malta
Isle of Mann
Hamilton
Christchurch
Queenstown
Dunedin
Auckland
Rotorua
Wellington
Moranbah
Sydney
Launceston
Hobart
Adelaide
Canberra
Albury
Gold Coast
Ballina
CoŒs Harbour
Port Macquarie
Newcastle
Ayers Rock (Uluru)
Darwin
Broome
Karratha Proserpine
Port Hedland
Newman
Cairns
Townsville
Hamilton Island
Mackay
Rockhampton
Gladstone
Hervey Bay
Sunshine Coast
Marseille
Vienna
Graz
Salzburg
Palma de Mallorca
Alicante
Glasgow
Mildura
Kansas City
Lisbon
London Gatwick
Shannon
Kerry
Bordeaux
Nice
Stavanger
Billund
DNuerwhcaamstle
Berlin
Klaipeda
Vilnius
Vienna
Valencia
Vientiane
Udon Thani
Kochi
Miyazaki
Nagasaki
Toyama
Komatsu
Akita
Manado
Conakry
Hong Kong
Malaga
Perth
Balikpapan
Ujung Pandang
Bujumbura
Gaborone
Sarajevo
Cape Town
Navegantes
Florianopolis
Porto Alegre
Maceió
Salvador
Belo Horizonte
Rio de Janeiro
Manaus
Amman
Durban
Damascus
East London
Port Elizabeth
Brazzaville
Pointe-Noire
Entebbe/Kampala
Djibouti
Kigali
Lusaka
Livingstone Harare
Banjul
Mount Isa
Bundaberg
Grand Rapids
Jacksonville
Blackpool
Nottingham
Bournemouth
Porto
Faro
Casablanca Madeira
Dakar
Sal
Praia
Emerald
Bergen
Fresno
Monterey
Tallin
Paraburdoo
Geraldton
Bussellton
Kalgoorlie
Kununurra
Ravensthorpe Esperance
Albany
Derby
Dallas
Medina
Perth
Baghdad
Dammam
Jeddah
Larnaca
Bahrain
Riyadh Doha
Abu Dhabi
Beirut
Banja Luka
Kuwait
Tehran
Nairobi
Johannesburg
Casablanca
Tripoli
Frankfurt
Stuttgart Kos
Kerkyra
Milan
London
Athens
Paris
Dublin
Brussels
Toronto
Chicago
New York
Kozhikode
Kochi
Thiruvananthapuram
Delhi
Mumbai
Hyderabad
Bengaluru Chennai
Colombo
Dhaka
Islamabad
Astana
Almaty
Nagoya
Seoul
Tokyo
Beijing
Manila
Jakarta
Bangkok
Kuala Lumpur
Singapore
Brisbane
Sydney
Melbourne
Minsk
Moscow
Erbil
Basra
Manchester
Istanbul
Munich
Milan
London
Athens
Paris
Dublin
Brussels
Istanbul
Brisbane
Melbourne
Malé
Dar es Salaam Seychelles
Lagos
Muscat Ahmedabad
São Paulo
Ho Chi Minh City
Amsterdam
Edinburgh
Mahé
Sana’a
Ufa
Ouagadougou
Malta
Yaounde
Belgrade
Yerevan
Tbilisi
Baku
Zurich
Rome
Jaipur
WORLDWIDE ROUTE NETWORK
Europe Network
Australasia Network
Podgorica
MAP KEY (October 2014)
Etihad Destinations
Codeshare Partner Destinations
Etihad Future Destinations
Etihad Unique Cargo Destinations
Round-the-World freighter service
9

6. FAST FACTS AND FIGURES
6
NEWS UPDATE
Air Seychelles welcomes new aircraft
Two new DHC-6 Twin Otter Series 400 aircraft have joined Air
Seychelles’ fleet and are being used to operate the airline’s services
between Seychelles International Airport and the archipelago
island destinations of Praslin, Bird, Denis and Frégate.
Air Seychelles’ first Airbus A320 aircraft, a wet lease from Etihad
Airways, is also scheduled for delivery at the end of November 2014,
enabling the airline to increase its weekly frequencies between
Seychelles and Abu Dhabi, provide more capacity to Mauritius, and
enhance its schedules to and from Johannesburg, Mauritius, and
Paris.
Air Seychelles announces new routes
Air Seychelles will add three new routes to its rapidly expanding
regional network in December, with three times per week flights to
Mumbai, twice-weekly flights to Dar es Salaam on December 2, and
twice-weekly flights to Antananarivo in Madagascar on December 3.
Q3/2014
Expanded travel options for South America
Etihad Airways and Brazil’s Gol Linhas Aéreas Inteligentes have
announced a codeshare partnership agreement, offering travellers
greater access to South America. Subject to regulatory approval,
the agreement will see Etihad Airways place its EY code on Gol-operated
flights across Brazil and South America. The agreement
also includes the airlines’ frequent flyer programs - Etihad Guest
and Gol’s Smiles - enabling passengers to earn and redeem miles
when flying with the partner airline.
Malta codeshare enhanced
Etihad Airways and Air Malta have expanded their codeshare
agreement following the launch of Etihad Airways’ service between
Abu Dhabi and Rome. Air Malta will place its KM code and flight
number on the new route, while Etihad Airways will place its EY code
and flight number on Air Malta’s non-stop service between Rome
and Malta. In addition, Air Malta’s code and flight number will be
placed on Etihad Airways’ services from Abu Dhabi to Australia.
New maintenance deal
Etihad Airways and codeshare partner Air New Zealand have signed
a wide-ranging agreement to provide reciprocal line maintenance
services in Melbourne and Los Angeles. Etihad Airways will perform
all scheduled and non-scheduled line maintenance on Air New
Zealand aircraft in Melbourne, while Air New Zealand will continue
to perform full line maintenance for Etihad Airways in Los Angeles.
The services to be performed by both airlines may include transit,
daily and weekly checks, scheduled engineering services, and fault
repairs for aircraft systems and passenger cabins.
Etihad Airways enhances its network with new destinations
Etihad Airways has expanded its operations in Italy with the launch
of a daily non-stop service between Abu Dhabi and Rome.
Etihad Airways has also commenced its new daily non-stop
services between Abu Dhabi and Perth, the capital of Western
Australia. Benefiting from the airline’s existing partnership with
Virgin Australia, the new service provides codeshare flights from
Perth to 13 regional destinations.
New routes San Francisco to San Francisco and Dallas
Etihad Airways has announced a new daily service to San Francisco
starting on 18 November, and to Dallas on 3 December, expanding
the airline’s US network to six destinations. Lining up with an evening
flight from New Delhi into Abu Dhabi, the new San Francisco service
will provide an important air bridge between New Delhi and the US,
and be operated by a three-class Boeing 777-300ER aircraft leased
from equity partner Jet Airways.
Network expansion in 2015
Etihad Airways will launch nine new routes in 2015, increasing
coverage in Europe, Asia and Africa. Daily flights will commence to
Madrid in Spain, Edinburgh in Scotland, Kolkata in India, Entebbe
in Uganda and Dar es Salaam in Tanzania. The airline will also
operate four-flights-a-week to Hong Kong and Baku in Azerbaijan,
and three-flights-a-week to Algiers in Algeria, and Tiblisi in Georgia.
In addition, existing daily flights to Brisbane, currently operated via
Singapore, will become a direct service from June 2015, offering the
first non-stop connection between the city and Abu Dhabi.

7. FAST FACTS AND FIGURES
7
New freighter operations to Hanoi and Moscow
Etihad Cargo has launched a twice weekly freighter service between
Abu Dhabi and Hanoi, the capital of Vietnam, using an Airbus A330-
200F freighter aircraft with a capacity of 60 metric tonnes.
A new twice-weekly freighter service has also been launched
between Abu Dhabi and Moscow. Operating every Wednesday and
Friday, the new service offers heavy uplift maindeck capability to
the Russian capital, with a capacity of 64 metric tonnes.
Etihad Airways enhances frequencies
Etihad Airways has enhanced frequencies to eight destinations
during the last quarter, including: Almaty, Ammam, Athens,
Bangalore, Calicut, Chennai, Dublin and Larnaca.
The airline has also announced that its service between Abu Dhabi
and Johannesburg will change to daily from October 26, 2014,
providing travellers with improved connectivity to regional networks
across Africa and globally.
The airline is also increasing its existing daily service between Abu
Dhabi and Karachi to a double daily operation from 18 November.
The additional service will add 1,904 new seats per week to the route
and will bring to 46 the number of weekly return flights operated by
the airline between Abu Dhabi, and the cities of Karachi, Lahore,
Islamabad and Peshawar in Pakistan.
Q3/2014
First Arrivals Lounge launched in Abu Dhabi
Etihad Airways has enhanced its premium service offering at Abu
Dhabi International Airport with the opening of a new Arrivals
Lounge. The facility, situated immediately after customs, is the
first Arrivals Lounge operated by the airline for the exclusive use
of First and Business Class guests. Highlights include a dedicated
area to freshen-up before leaving the airport, with 10 shower
units, each equipped with luxurious amenities and linked to a
complimentary service for clothes steaming. An innovative new
‘SHAVE by Etihad Airways’ concept has also been introduced, with
guests offered a free wet shave by fully-qualified barbers.
Inflight connectivity on Boeing 777 fleet
Etihad Airways has deployed mobile and internet connectivity
across its entire fleet of 24 Boeing 777 passenger aircraft. This
comes only months before the airline’s entire fleet of passenger
aircraft is connected, making Etihad Airways the first in the
region, and one of the few airlines in the world, to offer mobile
and internet connectivity services on every aircraft. The full suite
of inflight connectivity services on the fleet includes Wi-Fi, mobile
services and Live TV.
New equine transport service
Etihad Cargo has unveiled a new equine service called SkyStables,
providing bespoke global transport solutions to customers around
the world wishing to transport horses and other similar species by
air.
Hala Travel Management expands
Hala Travel Management (HTM) has opened its first office in Dubai
as part of a regional expansion plan. Located in the Etihad Travel
Mall, the new state-of-the-art offices will provide a 24-hour contact
centre for flight bookings with top airlines, hotel reservations,
customised holiday packages, tours, limousine and chauffeur
service, and worldwide car rentals in addition to visas, travel
insurance, and meet and greet services.

8. FAST FACTS AND FIGURES
8
OUR SALES
Sales teams are based in every market in which the airline operates.
Each market is managed by a General Manager who reports into
one of seven geographical regions, led by a regional Vice President.
The regions include:
• The Americas;
• Europe;
• Middle East, North Africa and Levant;
• UAE;
• Sub Sahara and the Indian Ocean;
• Asia Pacific North and the Indian Subcontinent, and
• Asia Pacific South and Australasia.
Global Accounts: a dedicated global sales team manages the
commercial relationships with the airline’s biggest customers
across a wide variety of industry sectors. These key partners include:
multinational corporate accounts, travel management companies,
online travel agents, tour operators, marine and student agents
and specialist consolidators.
Hala Travel Management: is a joint venture between Etihad
Airways (80 per cent) and BCD Travel (20 per cent) providing
various travel management services to the Government of Abu
Dhabi and its clients and supporting the growing requirement for
a comprehensive service for corporate and government clients,
including global airline reservations, hotel accommodation, car
rental and insurance.
‘Essential Abu Dhabi’: promotes awareness of Abu Dhabi, the
capital of the UAE, as one of the world’s top business and tourist
destinations. A detailed directory of the Emirate’s attractions and
exclusive offers on a wide range of products and services, including
hotel accommodation, dining, shopping and cultural activities in
more than 35 venues in Abu Dhabi, is available on the dedicated
website: www.essentialabudhabi.com
Q3/2014
Hala Abu Dhabi: is Etihad Airways’ in-house destination
management company (DMC) offering full event and leisure
planning services, providing tailor-made solutions, from visa
processing, travel, accommodation and tours and safaris, to venue
selection and conference facilities.
Global contact centres: Etihad Airways currently has three global
contact centres located in Abu Dhabi, Al Ain and Manchester,
employing over 600 people who serve guests in 27 markets in
14 languages. The teams handle over 8,000 calls per day. Etihad
Airways has set up an all-female call centre in Al Ain with the team
of Emirati women, a first of its kind, being a key example of the
airline’s Emiratisation program in action.
Etihad Cargo: operates a fleet of 10 dedicated cargo aircraft
that fly on scheduled services to 25 of the airline’s passenger
destinations in Europe, the Middle East, Asia and Africa. The
airline also operates cargo freighters to a further 12 freighter-only
destinations that include: Chittagong, Djibouti, Dubai World
Central, Eldoret, Guangzhou, Hanoi, Houston, Kabul, Miami,
Moscow, Quito, Sharjah and Viracopos. Worldwide freighter
charter services are also available, and further information can
be found at: www.etihadcargo.com
Access Abu Dhabi: is an innovative joint initiative between Etihad
Airways and Abu Dhabi Tourism and Culture Authority (TCA Abu
Dhabi) that promotes the Emirate as a leading leisure destination,
and provides international trade partners with ‘Preferred Incentive
Packages’ that include dedicated sales and marketing support,
joint roadshows and familiarisation programs.
Etihad.com: is an integrated sales and marketing channel for
the airline. The website is available in 15 languages – English,
Arabic, French, German, Italian, Chinese, Japanese, Korean, Thai,
Russian, Spanish (European), Portuguese (Brazilian), Greek, Turkish
and Dutch. There are over 100 country-specific websites where
customers can book flights, arrange car hire, chauffeur service,
check in, view flight status, update and manage their bookings.
Customers can join the Etihad Guest frequent flyer program online,
view their mileage transactions, see Reward offers and also claim
miles retrospectively. Details about holiday packages offered by
Etihad Holidays are also available on select site editions and are
now bookable online.
Etihad Holidays: through our strong partnerships with our airline
partners, tourism boards, international hotel chains and tourism
service providers, Etihad Holidays offers a range of popular
snow skiing, cruises and safari holiday packages, and tours
and excursions to over 140 destinations in 45 countries in Africa,
Australia, Asia, Europe, the Middle East and the Americas.

9. FAST FACTS AND FIGURES
9
OUR PEOPLE
Etihad Airways is one of the world’s leading airlines, and its
continued success will be driven by its people, and the ability to
source, develop, engage and deliver a highly focused multicultural
workforce that is committed to its guests, and to each other.
TOTAL EMPLOYEES: 23,012
7,096
The performance-driven culture created at the airline includes a
robust performance appraisal process, objective-setting, and a
focus on regular one-to-one discussions. The airline is building a
meritocracy, where global opportunities, training and rewards are
provided to those who excel.
Etihad Airways’ global employee opinion survey results defined key
people initiative – including managerial effectiveness training and
Shukran, an employee recognition scheme.
Etihad Airways continues to source talent at a high volume
In Q3 2014, Etihad Airways welcomed nearly 1,125 new employees.
- Recruitment for international locations represented 11 per cent of
total new joiners
- 25.6 per cent of all vacancies were filled internally in Q3 2014
- By the end of 2014, Etihad Airways plans to have 5,250 crew and
2,300 pilots
Q3/2014
UAE national sourcing and development within Etihad
As the UAE’s national airline, Etihad Airways is committed to
building a strong and successful Emirati workforce (currently
18.4 per cent of the core workforce) to complement its global,
multicultural team.
New Revenue Accounting Centre of Excellence for UAE
nationals
Etihad Airways has recently opened a
new Centre of Excellence dedicated to
Revenue Accounting in Al Ain, with plans
to create more than 1,000 jobs for UAE
nationals in the next three years.
The new centre will be a global leader
in revenue accounting, offering a
range of competitively priced financial
services that will bring cost savings
and operational efficiencies to airlines,
including Etihad Airways and its network
partners.
Almost 100 UAE nationals have already
been hired, and this is expected to increase to around 500 during
the centre’s first year of operation.
This project is the company’s most ambitious UAE national sourcing
and development project to-date following the success of its all-female
Al Ain Contact Centre, and developmental programs for
cadet pilots, engineers and graduate managers.
EMIRATI EMPLOYEES: 1,716
In training programs
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
20
16
12
8
4
441 463
313
99 181
165
54
Staff
Cadets
Senior Executives
Managers
Managers
Pilots Crew
On international
assignment
EMPLOYEE GROWTH (’000 persons)
EY EQUITY PARTNER HEADCOUNT: 61,470
23,012
13,945
9,400
4,000
9,297
Etihad Airways
(incl. subsidiaries)
Air Serbia (1,151)
airberlin
Jet Airways
Aer Lingus
Air Seychelles (665)
Virgin Australia
(June 2014)
Etihad Regional (289)
2,414
6,466
4,912
2,124
ETIHAD
AIRWAYS
(16,546)
International
UAE
14,132
UAE
Based
Crew
Pilots
SUBSIDIARIES

10. FAST FACTS AND FIGURES
10
Q3/2014
Etihad Airways encourages
staff to ‘Give Together’
The sustainability agenda of Etihad Airways is framed under the
TOGETHER initiative which comprises four key elements; Growing,
Working Giving and Greener. The ‘Giving’ component incorporates
the airline’s efforts to support the wellbeing of local and global
communities, and recognises that its employees can play a major
role in support of these efforts.
Recognising this, Etihad Airways’ sustainability team recently
launched the iVolunteer program, a wide-ranging initiative to
encourage employees to engage in community-related activities
and support the work of local charities across the UAE and in other
parts of the world.
The first group initiative to be organised under iVolunteer was the
participation in a community support activity in Abu Dhabi using
funds donated directly by the airline. Fifty volunteers from the
program donated their spare time to shop for gifts which were
distributed to 330 women living in a workers’ community. The
volunteers also distributed hot meals in collaboration with Abu Dhabi
Cause Connect, a UAE-based community group that is dedicated to
increasing creative collaboration between causes, communities and
companies.
To encourage further collaboration the sustainability team held a
leadership workshop for staff enrolled in the iVolunteer program,
with motivational speaker Jules Lewis providing examples of
her involvement in various community and corporate social
responsibility activities around the world.
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OUR COMMUNITY
Etihad Airways continues to drive economic growth
According to the latest study by leading UK think tank, Oxford
Economics, Etihad Airways and its partners continue to play a
crucial role in supporting and driving economic growth in the UAE.
The airline’s growth and sustained commercial success are good
for Abu Dhabi. The economic contributions are classified into four
key areas: direct (within Etihad Airways), indirect (suppliers to Etihad
Airways), induced (spending of direct and indirect employees), and
catalytic (impacts on other industries).
The Etihad Airways, together with its equity partners, subsidiaries
and joint-ventures, contributed a total of US$15.6 billion to Abu
Dhabi’s GDP in 2013. This represents 12.8 per cent of the non-oil GDP
of the Emirate. In addition, it supported 180,000 jobs in total.
Direct economic contribution:
The airline contributed US$3.3 billion to Abu Dhabi’s GDP in 2013.
Indirect economic contribution:
Etihad Airways made an indirect economic contribution of US$1.7
billion and supported an additional 23,323 jobs in 2013 through fuel
purchases, maintenance and repair, airport rental and landing fees,
marketing, advertising, IT ventures and communications.
Induced economic contribution:
An induced GDP contribution of US$1.6 billion and 22,296 additional
jobs can be attributed to money spent during 2013 by employees of
Etihad Airways and its suppliers.
Catalytic economic contribution:
Etihad Airways played an important role in improving air links
between Abu Dhabi and the rest of the global economy, and
the airline’s expanding network was a key factor in encouraging
businesses to invest in the Emirate and the UAE. These activities
provided a catalytic economic contribution of nearly US$9 billion,
and supported nearly 118,484 jobs in 2013.
Etihad Airways was also a key contributor to the development
and growth of tourism in the UAE, carrying 11.5 million passengers
through its hub in Abu Dhabi.
Direct
Indirect
Induced
Catalytic
20
16
12
8
4
2013 2015 2017
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FUTURE CONTRIBUTION (US$ B)