Help for behavioral interviewing training classes

1. Interviewing & Selection Participant Guide

5. Guide to Steps of an Effective Interview Interviewing and Selection Preparation

11. Answer: Situation/Task Action Result STAR answer format 1. Question: __________________________________________ Interviewing and Selection 2. Question: ____________________________________________ Answer: Situation/Task Action Result

12. Interviewing and Selection Follow-Up Questions for Complete STARs Situation or Task Questions 􀂄 Describe a situation when… 􀂄 Why did you…? 􀂄 What were the circumstances surrounding…? 􀂄 What was the most memorable time when that happened? 􀂄 Describe what led up to that. Could you give me a specific situation in which you used that approach? 􀂄 What caused you to…? 􀂄 When was that? 􀂄 Who was that customer (coworker, team member)? What were you reacting to? 􀂄 What was your part of the project,and how did you handle it? Action Questions 􀂄 Exactly what did you do? 􀂄 Describe specifically how you did that. 􀂄 What did you do first? Second? 􀂄 Describe your specific role in the project. 􀂄 Walk me through the steps you took. 􀂄 How were your actions different here from…? 􀂄 How did you react? Result Questions 􀂄 What was the result? 􀂄 How did it work out? 􀂄 What problems/ successes resulted from…? 􀂄 What feedback have you gotten? 􀂄 How did that affect…? 􀂄 How were these outcomes directly related to what you did? 􀂄 How did you know that what you did was effective? Follow-Up Questions To Turn False STARs into True STARs 􀂄 Can you give me a specific example of when this recently happened? Describe one particular time when… Walk me through the process step by step, explaining what your role was. Exactly what part did you play? 􀂄 Follow-Up Questions To Obtain Additional STARs 􀂄 Compare this situation to one in which you… Can you describe another time when you… How about another example of…