Personal Information
Entreprise/Lieu de travail
Melbourne, Australia Australia
Profession
Strategic and Human Centred Designer
Secteur d’activité
Design
Site Web
zaana.au
À propos
I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments.
Mots-clés
design thinking
libraries
design practice
leadership
learning
human centred design
human centered design
service design
shared
practice
mindset
co-design
creation
social
knowledge
based
evidence
management
organisational
design maturity
user experience
design thinking practice
library
customer experience
design process
social media
engagement
participatory design
organisational learning
information
workplace
organizational
literacy
appreciative
design mindset
design capability
empathy
user centred design
ux australia
user centered design
ux
makerspaces
maker spaces
design tools
roles of the designer
flexible learning
teaching and learning
dual mode
library and information science
blended learning
vision
codesign
workshop
information literacy
design research
learning organisation
blended design
design teams
information practice
collaboration
design charettes
entrepreneurial leadership
library systems
social media strategy
buy in
experience design
ebp
problem solving
wicked problems
evidence based practice
eblip
design
design leadership
design management
business
web 20
organisational structure
informed learning
shared leadership
yammer
enterprise 20
lessons
knowledge sharing
enterprise microblogging
microblogging
community
technical
services
enquiry
communities
gen
baby
boomer
generation
y
generations
thinking
systems
research
action
participatory
informed
change
lifelong
inquiry
Tout plus
Présentations
(33)Documents
(1)J’aime
(98)Service Design for/in Transition - Cameron Tonkinwise & Terry Irwin, Carnegie Mellon University
Service Design Network
•
il y a 8 ans
12 Qualities of Effective Design Organizations
Peter Merholz
•
il y a 7 ans
LeanUX: Problem Framing Using the 4 Ws
William Evans
•
il y a 9 ans
What I talk about when I talk about Human Centred Design
Dr. Simon Lawry
•
il y a 8 ans
Facilitating Complexity: A Pervert's Guide to Exploration
William Evans
•
il y a 8 ans
DesignThinkers presentation at the Aegon Marketing Conference 2011
Arne van Oosterom
•
il y a 13 ans
Good Design is Honest: Cognitive Science to UX Design Principles
William Evans
•
il y a 9 ans
Discussing Design: The Art of Critique
Adam Connor
•
il y a 13 ans
Designing the Good Life: The Ethics of User Experience Design
Sebastian Deterding
•
il y a 9 ans
CSU Res School ALIA Presentation 2014
jzgarnett
•
il y a 10 ans
Reframing the digital lanadscape
Mark Brown
•
il y a 10 ans
Information Architecture Workshop
Peter Morville
•
il y a 10 ans
Social Experience Design @ UX Australia 2013
Erin 'Folletto' Casali
•
il y a 10 ans
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
il y a 12 ans
Successful teaching starts with creating awesome experiences
Kate Davis
•
il y a 10 ans
Business Design Toolkit - Design Sojourn
designsojourn
•
il y a 10 ans
SearchLove Boston 2013_Abby Covert_Search is the Front Door to UX
Distilled
•
il y a 10 ans
Introduction to building and using personas and scenarios in design
Penny Hagen
•
il y a 15 ans
You get what you measure
Harriet Wakelam
•
il y a 11 ans
Game Design - Lecture 1
Andrea Resmini
•
il y a 11 ans
Six impossible things before breakfast
Kate Davis
•
il y a 11 ans
Social Media & The Feedback Economy: Risks, Rewards & Opportunities
Darren Sharp
•
il y a 11 ans
Design Catalyst CI Lab Notes
Mal Booth
•
il y a 11 ans
Graphic Facilitation for SIKM Presentation
Nancy Wright White
•
il y a 11 ans
Design Considerations For Enterprise Social Networks: Identity, Graphs, Streams & Social Objects
Mike Gotta
•
il y a 11 ans
"Everything is a service" (Redux)
Sylvain Cottong
•
il y a 11 ans
Complexity Thinking
Jurgen Appelo
•
il y a 12 ans
Social by Design: Design Thinking & Business
David Armano
•
il y a 12 ans
Social media around the world 2011
Steven Van Belleghem
•
il y a 12 ans
Everybody Lies: Rapid Cadence Research & Usability Testing
William Evans
•
il y a 12 ans
Personal Information
Entreprise/Lieu de travail
Melbourne, Australia Australia
Profession
Strategic and Human Centred Designer
Secteur d’activité
Design
Site Web
zaana.au
À propos
I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments.
Mots-clés
design thinking
libraries
design practice
leadership
learning
human centred design
human centered design
service design
shared
practice
mindset
co-design
creation
social
knowledge
based
evidence
management
organisational
design maturity
user experience
design thinking practice
library
customer experience
design process
social media
engagement
participatory design
organisational learning
information
workplace
organizational
literacy
appreciative
design mindset
design capability
empathy
user centred design
ux australia
user centered design
ux
makerspaces
maker spaces
design tools
roles of the designer
flexible learning
teaching and learning
dual mode
library and information science
blended learning
vision
codesign
workshop
information literacy
design research
learning organisation
blended design
design teams
information practice
collaboration
design charettes
entrepreneurial leadership
library systems
social media strategy
buy in
experience design
ebp
problem solving
wicked problems
evidence based practice
eblip
design
design leadership
design management
business
web 20
organisational structure
informed learning
shared leadership
yammer
enterprise 20
lessons
knowledge sharing
enterprise microblogging
microblogging
community
technical
services
enquiry
communities
gen
baby
boomer
generation
y
generations
thinking
systems
research
action
participatory
informed
change
lifelong
inquiry
Tout plus