The document outlines the steps for acquiring a UAN (Universal Access Number) from PTA (Pakistan Telecommunication Authority) through Nayatel. Step 1 involves providing company profile details. Step 2 is to create an online account with PTA. Step 3 is to check the availability of desired UAN numbers and their pricing categories. Step 4 involves making a payment based on the UAN category, with categories A and B requiring full 5-year payment upfront and categories C and D divided into annual payments. Step 5 is issuance of an approval letter, and Step 6 sends a letter to PTCL for number routing. Nayatel will process the request and customer pays costs.

1. UAN Acquiring Procedure:
UAN allocation by PTA is done on first come first serve basis. Depending upon the availability, the UAN is
allocated to the user. For the UAN allocation and processing, following steps are involved.
Step 1: Company profile details
Before the acquisition of UAN, company profile details including the following are required.
i. Concerned contact person of the company along with the designation.
ii. Company’s NTN
iii. Phone Number (Official)
iv. Fax (Official if any)
v. Email of the contact person
vi. Postal address
vii. Choice of UAN (3 at least)
viii. Scanned copy of company’s NTN certificate
ix. Scanned copy of NIC of the concerned contact person of the company
x. Scanned copy of the bills for the numbers being used (minimum three). In case of more than 3
numbers, a letter from the provider is required mentioning the certain range of numbers are
assigned to the respective company.
Step 2: Create an online account with PTA.
Step 3: Check the availability of your desired UAN number
• Check for the availability of the required UAN. Atleast 3 choices are required to be mentioned
in the fields. Based upon the availability, the respective UAN will be intimated as “Available”.
• The UAN’s are categorized on the basis of repetition of similar number and are charged as;
Category A 20,000 PKR
Category B 160,000 PKR
Category C 320,000 PKR
Category D 500,000 PKR
• There is no confirmation of the category of the number while checking the availability online. It
will be either “available” or “not available”. The more it is easy to remember, the more
expensive category will it belong to.
Step 3: Issuance of Demand Draft/Invoice.
• The demand draft consists of following details which is sent by PTA Numbering Division via
email.
The total payment to be submitted depending the category of the number chosen.
• The fixed processing fee of 1000 PKR is applicable to all the category numbers.
How to get UAN Number for Your Call Center

2. Step 4: Submission Of Payment.
• Every UAN is allocated for a period of 5 years. The total payment (Number Fee + Processing
fee) for categories C & D is divided in equal annual payments. However, for Category A & B
numbers, complete payment is charged for 5 years is charged at once.
For example: if the UAN is from the Cat C which is charged as 320,000 for 5 years, the
payment due for the first year will be 320,000/5 = 64,000. Similarly, rest of the payment will
be charged for the subsequent years.
Step 5: Issuance of approval letter
• After verification of the payment, the case for the allocation is forwarded to the concerned
departments for approval and the company is informed afterwards via e-mail copy of approval
letter.
Step 6: Letter To PTCL For The Routing Of The Numbers.
• After the approval from PTA, a letter is sent to PTCL with the copy of approval letter from PTA
for the routing of numbers on the respective UAN.
Note:
Nayatel will process the request of the UAN on behalf of the customer. Customer only needs to arrange
the payments on time in form of Demand Draft/pay orders. Rest of the processing will be done by
Nayatel. Below is the breakdown of the cost.
One Time Cost:
Attribute Party Charges
UAN Charges (Depending upon categories
mentioned above)
PTA Rs. 20,000/- to Rs. 500,000/-
Application Processing Fee PTA Rs. 1000/-
Installation charges for 1st
Office @ Rs. 20,000/- per
office + GST @ 19.5 %
PTCL Rs. 20,000/- + GST @ 19.5 %
Three months advance subscription Charges + GST
@ 19.5 %
PTCL @ Rs. 5,200 * 3 + GST @ 19.5 %
Monthly Charges:
Attribute Party Charges
UAN subscription Charges PTCL @ Rs. 5,200/- per month + GST
@ 19.5 %
Note: The above mentioned charges may change subject to any change declared by the concerned authorities
(PTA & PTCL).