SlideShare une entreprise Scribd logo

Delivering Happiness Tony Hsieh

•Télécharger en tant que PPT, PDF•
•
Z
zappos
BusinessTechnologie
1  sur  55
Delivering Happiness Tony Hsieh – CEO [email_address] Follow me on Twitter: twitter.com/ zappos SXSW Interactive March 14, 2009
 
A Little About Me (Tony) My Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Zappos at a Glance Corporate Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recent Recognition: Nice, but we pay more attention to our customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer service value proposition in action… Zappos is committed to WOWing every customer. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Power of repeat customers and word of mouth...
Customer Service: What customers first see ,[object Object],[object Object],[object Object],[object Object]
Customer Service: What customers experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service: What we do internally ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Owning the 3 C’s ,[object Object],[object Object],[object Object]
Clothing
Customer Service
Culture
Owning the 3 C’s: C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
Zappos Delivering Happiness (customers and employees) ,[object Object]
[object Object],[object Object]
Zappos Core Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object]
7 Steps For Building A Brand that Matters
Step #1 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Step #2 ,[object Object],[object Object]
VALUES & CULTURE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step #3 ,[object Object],[object Object],[object Object],[object Object]
Commitment to Transparency: Examples ,[object Object],[object Object],[object Object],[object Object],[object Object]
Step #4 ,[object Object],[object Object],[object Object],[object Object]
VISION ,[object Object],[object Object],[object Object],[object Object]
ENTREPRENEURS: ,[object Object]
EMPLOYEES: ,[object Object]
VISION ,[object Object],[object Object],[object Object]
Step #5 ,[object Object],[object Object],[object Object]
Step #6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step #7 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TAKE A STEP BACK What is your goal in life?
WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
RESEARCH HAS SHOWN: ,[object Object],[object Object],[object Object],[object Object]
HAPPINESS: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
A Few Different Frameworks of HAPPINESS
[object Object],[object Object],[object Object],[object Object],[object Object],A FEW DIFFERENT FRAMEWORKS ON HAPPINESS:
Maslow’s Hierarchy:
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3 TYPES OF HAPPINESS time time time
RECOMMENDED BOOKS: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Delivering HAPPINESS
Put a little Zappos in your day… …some links to check out… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Put a little Zappos in your day… …to contact me or get a tour… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
 
Legal and Financial Disclaimer ,[object Object],[object Object],[object Object],[object Object],[object Object]
 

Recommandé

The 10-Slide Pitch Deck Structure
The 10-Slide Pitch Deck StructureThe 10-Slide Pitch Deck Structure
The 10-Slide Pitch Deck StructureEthos3
 
An Intro to Lean Startup
An Intro to Lean StartupAn Intro to Lean Startup
An Intro to Lean StartupRyan Hoover
 
The R&D Behind Your Elevator Pitch
The R&D Behind Your Elevator PitchThe R&D Behind Your Elevator Pitch
The R&D Behind Your Elevator PitchKelly Services
 
How to make money online
How to make money onlineHow to make money online
How to make money onlinemrthangslide
 
Find the Job-to-be-Done. Pains, gains, needs, and wants
Find the Job-to-be-Done. Pains, gains, needs, and wantsFind the Job-to-be-Done. Pains, gains, needs, and wants
Find the Job-to-be-Done. Pains, gains, needs, and wantsShiftup
 
New distributor orientation programme
New distributor orientation programmeNew distributor orientation programme
New distributor orientation programmeHEALTHYWAYZ
 
Great Speakers Tell Stories
Great Speakers Tell StoriesGreat Speakers Tell Stories
Great Speakers Tell StoriesSlides That Rock
 
Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)
Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)
Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)Fabien Grenet
 

Recommandé

The 10-Slide Pitch Deck Structure
The 10-Slide Pitch Deck StructureThe 10-Slide Pitch Deck Structure
The 10-Slide Pitch Deck StructureEthos3
 
An Intro to Lean Startup
An Intro to Lean StartupAn Intro to Lean Startup
An Intro to Lean StartupRyan Hoover
 
The R&D Behind Your Elevator Pitch
The R&D Behind Your Elevator PitchThe R&D Behind Your Elevator Pitch
The R&D Behind Your Elevator PitchKelly Services
 
How to make money online
How to make money onlineHow to make money online
How to make money onlinemrthangslide
 
Find the Job-to-be-Done. Pains, gains, needs, and wants
Find the Job-to-be-Done. Pains, gains, needs, and wantsFind the Job-to-be-Done. Pains, gains, needs, and wants
Find the Job-to-be-Done. Pains, gains, needs, and wantsShiftup
 
New distributor orientation programme
New distributor orientation programmeNew distributor orientation programme
New distributor orientation programmeHEALTHYWAYZ
 
Great Speakers Tell Stories
Great Speakers Tell StoriesGreat Speakers Tell Stories
Great Speakers Tell StoriesSlides That Rock
 
Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)
Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)
Y Combinator Startup Class #1 : Ideas, Products, Teams and Execution (Part 1)Fabien Grenet
 
Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...
Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...
Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...Andrea Lisi
 
Manual de Arranque
Manual de ArranqueManual de Arranque
Manual de ArranqueEquipo de Líderes
 
Kangen Water Presentation
Kangen Water PresentationKangen Water Presentation
Kangen Water PresentationLest Ignacio
 
Herbalife Opportunity - Bahasa Indonesia !
Herbalife Opportunity - Bahasa Indonesia !Herbalife Opportunity - Bahasa Indonesia !
Herbalife Opportunity - Bahasa Indonesia !Awi Wicaksono
 
Lean Startup 101
Lean Startup 101Lean Startup 101
Lean Startup 101Lean Startup Co.
 
2008 09 06 Eric Ries Haas Columbia Customer Development Engineering
2008 09 06 Eric Ries Haas Columbia Customer Development Engineering2008 09 06 Eric Ries Haas Columbia Customer Development Engineering
2008 09 06 Eric Ries Haas Columbia Customer Development Engineeringguest472f47
 
3 copos para mudar de vida - 2011
3 copos para mudar de vida - 20113 copos para mudar de vida - 2011
3 copos para mudar de vida - 2011Fabio Platero
 
How To Avoid Sending Selfish "Just Checking In" Follow Up Emails
How To Avoid Sending Selfish "Just Checking In" Follow Up EmailsHow To Avoid Sending Selfish "Just Checking In" Follow Up Emails
How To Avoid Sending Selfish "Just Checking In" Follow Up EmailsHubSpot
 
Membangun Bisnis Herbalife Anda
Membangun Bisnis Herbalife AndaMembangun Bisnis Herbalife Anda
Membangun Bisnis Herbalife AndaAwi Wicaksono
 
Alice Phieu - Mini Design Sprint (Ideation Workshop)
Alice Phieu - Mini Design Sprint (Ideation Workshop)Alice Phieu - Mini Design Sprint (Ideation Workshop)
Alice Phieu - Mini Design Sprint (Ideation Workshop)Alice Phieu
 
17 Desk Stretches That Will Keep You Alive!
17 Desk Stretches That Will Keep You Alive!17 Desk Stretches That Will Keep You Alive!
17 Desk Stretches That Will Keep You Alive!D B
 
Human Centered Design
Human Centered DesignHuman Centered Design
Human Centered DesignJonathan Dunnemann
 
Your Sales Pitch Sucks!
Your Sales Pitch Sucks!Your Sales Pitch Sucks!
Your Sales Pitch Sucks!Blue Lobster
 
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...Dan Olsen
 
8 passos para ter sucesso em mmn
8 passos para ter sucesso em mmn8 passos para ter sucesso em mmn
8 passos para ter sucesso em mmnAdauri23
 
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy Hackers
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy HackersCopywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy Hackers
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy HackersJoanna Wiebe
 
Pitch Originator: How to Pitch Workshop
Pitch Originator: How to Pitch WorkshopPitch Originator: How to Pitch Workshop
Pitch Originator: How to Pitch WorkshopLaura Faulconer
 
The Mom Test or How to Ask Better Customer Dev Questions
The Mom Test or How to Ask Better Customer Dev QuestionsThe Mom Test or How to Ask Better Customer Dev Questions
The Mom Test or How to Ask Better Customer Dev QuestionsJeff Costa
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideAl Ming
 
Creating My Desired Future
Creating My Desired FutureCreating My Desired Future
Creating My Desired FutureWong Yew Yip
 
Zappos Analysis and Implementation Pitch
Zappos Analysis and Implementation PitchZappos Analysis and Implementation Pitch
Zappos Analysis and Implementation PitchSabina Chaudhuri
 
Zappos Content Strategy Case study by Two Pens
Zappos Content Strategy Case study by Two PensZappos Content Strategy Case study by Two Pens
Zappos Content Strategy Case study by Two PensCynthia Hartwig
 

Contenu connexe

Tendances

Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...
Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...
Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...Andrea Lisi
 
Kangen Water Presentation
Kangen Water PresentationKangen Water Presentation
Kangen Water PresentationLest Ignacio
 
Herbalife Opportunity - Bahasa Indonesia !
Herbalife Opportunity - Bahasa Indonesia !Herbalife Opportunity - Bahasa Indonesia !
Herbalife Opportunity - Bahasa Indonesia !Awi Wicaksono
 
2008 09 06 Eric Ries Haas Columbia Customer Development Engineering
2008 09 06 Eric Ries Haas Columbia Customer Development Engineering2008 09 06 Eric Ries Haas Columbia Customer Development Engineering
2008 09 06 Eric Ries Haas Columbia Customer Development Engineeringguest472f47
 
3 copos para mudar de vida - 2011
3 copos para mudar de vida - 20113 copos para mudar de vida - 2011
3 copos para mudar de vida - 2011Fabio Platero
 
How To Avoid Sending Selfish "Just Checking In" Follow Up Emails
How To Avoid Sending Selfish "Just Checking In" Follow Up EmailsHow To Avoid Sending Selfish "Just Checking In" Follow Up Emails
How To Avoid Sending Selfish "Just Checking In" Follow Up EmailsHubSpot
 
Membangun Bisnis Herbalife Anda
Membangun Bisnis Herbalife AndaMembangun Bisnis Herbalife Anda
Membangun Bisnis Herbalife AndaAwi Wicaksono
 
Alice Phieu - Mini Design Sprint (Ideation Workshop)
Alice Phieu - Mini Design Sprint (Ideation Workshop)Alice Phieu - Mini Design Sprint (Ideation Workshop)
Alice Phieu - Mini Design Sprint (Ideation Workshop)Alice Phieu
 
17 Desk Stretches That Will Keep You Alive!
17 Desk Stretches That Will Keep You Alive!17 Desk Stretches That Will Keep You Alive!
17 Desk Stretches That Will Keep You Alive!D B
 
Your Sales Pitch Sucks!
Your Sales Pitch Sucks!Your Sales Pitch Sucks!
Your Sales Pitch Sucks!Blue Lobster
 
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...Dan Olsen
 
8 passos para ter sucesso em mmn
8 passos para ter sucesso em mmn8 passos para ter sucesso em mmn
8 passos para ter sucesso em mmnAdauri23
 
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy Hackers
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy HackersCopywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy Hackers
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy HackersJoanna Wiebe
 
Pitch Originator: How to Pitch Workshop
Pitch Originator: How to Pitch WorkshopPitch Originator: How to Pitch Workshop
Pitch Originator: How to Pitch WorkshopLaura Faulconer
 
The Mom Test or How to Ask Better Customer Dev Questions
The Mom Test or How to Ask Better Customer Dev QuestionsThe Mom Test or How to Ask Better Customer Dev Questions
The Mom Test or How to Ask Better Customer Dev QuestionsJeff Costa
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideAl Ming
 
Creating My Desired Future
Creating My Desired FutureCreating My Desired Future
Creating My Desired FutureWong Yew Yip
 

Tendances (20)

Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...
Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...
Jay Abraham - Le strategie pratiche dell’uomo da 9 miliardi di dollari per es...
 
Manual de Arranque
Manual de ArranqueManual de Arranque
Manual de Arranque
 
Kangen Water Presentation
Kangen Water PresentationKangen Water Presentation
Kangen Water Presentation
 
Herbalife Opportunity - Bahasa Indonesia !
Herbalife Opportunity - Bahasa Indonesia !Herbalife Opportunity - Bahasa Indonesia !
Herbalife Opportunity - Bahasa Indonesia !
 
Lean Startup 101
Lean Startup 101Lean Startup 101
Lean Startup 101
 
2008 09 06 Eric Ries Haas Columbia Customer Development Engineering
2008 09 06 Eric Ries Haas Columbia Customer Development Engineering2008 09 06 Eric Ries Haas Columbia Customer Development Engineering
2008 09 06 Eric Ries Haas Columbia Customer Development Engineering
 
3 copos para mudar de vida - 2011
3 copos para mudar de vida - 20113 copos para mudar de vida - 2011
3 copos para mudar de vida - 2011
 
How To Avoid Sending Selfish "Just Checking In" Follow Up Emails
How To Avoid Sending Selfish "Just Checking In" Follow Up EmailsHow To Avoid Sending Selfish "Just Checking In" Follow Up Emails
How To Avoid Sending Selfish "Just Checking In" Follow Up Emails
 
Membangun Bisnis Herbalife Anda
Membangun Bisnis Herbalife AndaMembangun Bisnis Herbalife Anda
Membangun Bisnis Herbalife Anda
 
Alice Phieu - Mini Design Sprint (Ideation Workshop)
Alice Phieu - Mini Design Sprint (Ideation Workshop)Alice Phieu - Mini Design Sprint (Ideation Workshop)
Alice Phieu - Mini Design Sprint (Ideation Workshop)
 
17 Desk Stretches That Will Keep You Alive!
17 Desk Stretches That Will Keep You Alive!17 Desk Stretches That Will Keep You Alive!
17 Desk Stretches That Will Keep You Alive!
 
Human Centered Design
Human Centered DesignHuman Centered Design
Human Centered Design
 
Your Sales Pitch Sucks!
Your Sales Pitch Sucks!Your Sales Pitch Sucks!
Your Sales Pitch Sucks!
 
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...
A Playbook for Achieving Product-Market Fit by Dan Olsen at Lean Startup Conf...
 
8 passos para ter sucesso em mmn
8 passos para ter sucesso em mmn8 passos para ter sucesso em mmn
8 passos para ter sucesso em mmn
 
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy Hackers
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy HackersCopywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy Hackers
Copywriting That Converts - Microconf 2013 - By Joanna Wiebe of Copy Hackers
 
Pitch Originator: How to Pitch Workshop
Pitch Originator: How to Pitch WorkshopPitch Originator: How to Pitch Workshop
Pitch Originator: How to Pitch Workshop
 
The Mom Test or How to Ask Better Customer Dev Questions
The Mom Test or How to Ask Better Customer Dev QuestionsThe Mom Test or How to Ask Better Customer Dev Questions
The Mom Test or How to Ask Better Customer Dev Questions
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity Guide
 
Creating My Desired Future
Creating My Desired FutureCreating My Desired Future
Creating My Desired Future
 

En vedette

Zappos Analysis and Implementation Pitch
Zappos Analysis and Implementation PitchZappos Analysis and Implementation Pitch
Zappos Analysis and Implementation PitchSabina Chaudhuri
 
Zappos Content Strategy Case study by Two Pens
Zappos Content Strategy Case study by Two PensZappos Content Strategy Case study by Two Pens
Zappos Content Strategy Case study by Two PensCynthia Hartwig
 
Zappos, Social Media, and the Cult of Wow
Zappos, Social Media, and the Cult of WowZappos, Social Media, and the Cult of Wow
Zappos, Social Media, and the Cult of WowAdam Audette
 
How Zappos Built a Billion Dollar Company Through a Customer Focused Culture
How Zappos Built a Billion Dollar Company Through a Customer Focused CultureHow Zappos Built a Billion Dollar Company Through a Customer Focused Culture
How Zappos Built a Billion Dollar Company Through a Customer Focused CultureParature, from Microsoft
 
Zappos Interview Presentation
Zappos Interview PresentationZappos Interview Presentation
Zappos Interview Presentationyuksel ulgen
 
Zappos All Hands 2008 02 29 Public
Zappos All Hands 2008 02 29 PublicZappos All Hands 2008 02 29 Public
Zappos All Hands 2008 02 29 Publiczappos
 
Zappos Ppt
Zappos PptZappos Ppt
Zappos PptAdreka
 
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...Petit Web
 
Zappos ETail Europe - Top 10 Lessons Learned in eCommerce
Zappos ETail Europe - Top 10 Lessons Learned in eCommerceZappos ETail Europe - Top 10 Lessons Learned in eCommerce
Zappos ETail Europe - Top 10 Lessons Learned in eCommercezappos
 
Zappos Case Analysis Itm Fenway Cohort Team 9
Zappos Case Analysis Itm Fenway Cohort Team 9Zappos Case Analysis Itm Fenway Cohort Team 9
Zappos Case Analysis Itm Fenway Cohort Team 9Ashish Tandon
 
Zappos lessons: Building a Customer-Focused Culture
Zappos lessons: Building a Customer-Focused CultureZappos lessons: Building a Customer-Focused Culture
Zappos lessons: Building a Customer-Focused CultureThor
 
Zappos Strategic Analysis
Zappos Strategic AnalysisZappos Strategic Analysis
Zappos Strategic Analysisarfo ardhiyanto
 
10 Inspiring Zappos Customer Support Stories
10 Inspiring Zappos Customer Support Stories10 Inspiring Zappos Customer Support Stories
10 Inspiring Zappos Customer Support StoriesInfinit-O Global, Limited
 

En vedette (17)

Zappos Analysis and Implementation Pitch
Zappos Analysis and Implementation PitchZappos Analysis and Implementation Pitch
Zappos Analysis and Implementation Pitch
 
Zappos Content Strategy Case study by Two Pens
Zappos Content Strategy Case study by Two PensZappos Content Strategy Case study by Two Pens
Zappos Content Strategy Case study by Two Pens
 
Zappos, Social Media, and the Cult of Wow
Zappos, Social Media, and the Cult of WowZappos, Social Media, and the Cult of Wow
Zappos, Social Media, and the Cult of Wow
 
How Zappos Built a Billion Dollar Company Through a Customer Focused Culture
How Zappos Built a Billion Dollar Company Through a Customer Focused CultureHow Zappos Built a Billion Dollar Company Through a Customer Focused Culture
How Zappos Built a Billion Dollar Company Through a Customer Focused Culture
 
Zappos Interview Presentation
Zappos Interview PresentationZappos Interview Presentation
Zappos Interview Presentation
 
Zappos All Hands 2008 02 29 Public
Zappos All Hands 2008 02 29 PublicZappos All Hands 2008 02 29 Public
Zappos All Hands 2008 02 29 Public
 
Zappos Ppt
Zappos PptZappos Ppt
Zappos Ppt
 
Zappos
ZapposZappos
Zappos
 
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...
 
Zappos ETail Europe - Top 10 Lessons Learned in eCommerce
Zappos ETail Europe - Top 10 Lessons Learned in eCommerceZappos ETail Europe - Top 10 Lessons Learned in eCommerce
Zappos ETail Europe - Top 10 Lessons Learned in eCommerce
 
Zappos final
Zappos finalZappos final
Zappos final
 
Zappos Case Analysis Itm Fenway Cohort Team 9
Zappos Case Analysis Itm Fenway Cohort Team 9Zappos Case Analysis Itm Fenway Cohort Team 9
Zappos Case Analysis Itm Fenway Cohort Team 9
 
Zappos lessons: Building a Customer-Focused Culture
Zappos lessons: Building a Customer-Focused CultureZappos lessons: Building a Customer-Focused Culture
Zappos lessons: Building a Customer-Focused Culture
 
Zappos Strategic Analysis
Zappos Strategic AnalysisZappos Strategic Analysis
Zappos Strategic Analysis
 
Zappos case study
Zappos case studyZappos case study
Zappos case study
 
10 Inspiring Zappos Customer Support Stories
10 Inspiring Zappos Customer Support Stories10 Inspiring Zappos Customer Support Stories
10 Inspiring Zappos Customer Support Stories
 
Culture
CultureCulture
Culture
 

Similaire à Delivering Happiness Tony Hsieh

Zappos - UIE - 4-20-09
Zappos - UIE - 4-20-09Zappos - UIE - 4-20-09
Zappos - UIE - 4-20-09zappos
 
Zappos - LMU - 4-20-09
Zappos - LMU - 4-20-09Zappos - LMU - 4-20-09
Zappos - LMU - 4-20-09zappos
 
Zappos - ETR - 03-24-09
Zappos - ETR - 03-24-09Zappos - ETR - 03-24-09
Zappos - ETR - 03-24-09zappos
 
Zappos - WOA - Offset And Beyond - 5-5-09
Zappos - WOA - Offset And Beyond - 5-5-09Zappos - WOA - Offset And Beyond - 5-5-09
Zappos - WOA - Offset And Beyond - 5-5-09zappos
 
Zappos - Startup2Startup - 03-26-09
Zappos - Startup2Startup - 03-26-09Zappos - Startup2Startup - 03-26-09
Zappos - Startup2Startup - 03-26-09zappos
 
Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09zappos
 
Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09zappos
 
Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09zappos
 
Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09zappos
 
Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09zappos
 
Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09zappos
 
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09zappos
 
Zappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.comZappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.comAlfred Lin
 
Zappos - Ragan - 3-12-09
Zappos - Ragan - 3-12-09Zappos - Ragan - 3-12-09
Zappos - Ragan - 3-12-09zappos
 
Zappos - Tony Robbins - Business Mastery - 01-16-10
Zappos - Tony Robbins - Business Mastery - 01-16-10Zappos - Tony Robbins - Business Mastery - 01-16-10
Zappos - Tony Robbins - Business Mastery - 01-16-10zappos
 
Zappos - Retailing Smarter Symposium - 6-25-09
Zappos - Retailing Smarter Symposium - 6-25-09Zappos - Retailing Smarter Symposium - 6-25-09
Zappos - Retailing Smarter Symposium - 6-25-09zappos
 
Zappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine AmericaZappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine AmericaAlfred Lin
 
Zappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate ConnectZappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate ConnectAlfred Lin
 
Zappos - NAA - 02-17-10
Zappos - NAA - 02-17-10Zappos - NAA - 02-17-10
Zappos - NAA - 02-17-10zappos
 
Zappos - NAA - 3-9-09
Zappos - NAA - 3-9-09Zappos - NAA - 3-9-09
Zappos - NAA - 3-9-09zappos
 

Similaire à Delivering Happiness Tony Hsieh (20)

Zappos - UIE - 4-20-09
Zappos - UIE - 4-20-09Zappos - UIE - 4-20-09
Zappos - UIE - 4-20-09
 
Zappos - LMU - 4-20-09
Zappos - LMU - 4-20-09Zappos - LMU - 4-20-09
Zappos - LMU - 4-20-09
 
Zappos - ETR - 03-24-09
Zappos - ETR - 03-24-09Zappos - ETR - 03-24-09
Zappos - ETR - 03-24-09
 
Zappos - WOA - Offset And Beyond - 5-5-09
Zappos - WOA - Offset And Beyond - 5-5-09Zappos - WOA - Offset And Beyond - 5-5-09
Zappos - WOA - Offset And Beyond - 5-5-09
 
Zappos - Startup2Startup - 03-26-09
Zappos - Startup2Startup - 03-26-09Zappos - Startup2Startup - 03-26-09
Zappos - Startup2Startup - 03-26-09
 
Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09
 
Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09
 
Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09
 
Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09
 
Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09
 
Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09
 
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
 
Zappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.comZappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.com
 
Zappos - Ragan - 3-12-09
Zappos - Ragan - 3-12-09Zappos - Ragan - 3-12-09
Zappos - Ragan - 3-12-09
 
Zappos - Tony Robbins - Business Mastery - 01-16-10
Zappos - Tony Robbins - Business Mastery - 01-16-10Zappos - Tony Robbins - Business Mastery - 01-16-10
Zappos - Tony Robbins - Business Mastery - 01-16-10
 
Zappos - Retailing Smarter Symposium - 6-25-09
Zappos - Retailing Smarter Symposium - 6-25-09Zappos - Retailing Smarter Symposium - 6-25-09
Zappos - Retailing Smarter Symposium - 6-25-09
 
Zappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine AmericaZappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine America
 
Zappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate ConnectZappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate Connect
 
Zappos - NAA - 02-17-10
Zappos - NAA - 02-17-10Zappos - NAA - 02-17-10
Zappos - NAA - 02-17-10
 
Zappos - NAA - 3-9-09
Zappos - NAA - 3-9-09Zappos - NAA - 3-9-09
Zappos - NAA - 3-9-09
 

Plus de zappos

IBM 5/15/18
IBM 5/15/18IBM 5/15/18
IBM 5/15/18zappos
 
Ava 11th Birthday - Delivering Happiness
Ava 11th Birthday - Delivering HappinessAva 11th Birthday - Delivering Happiness
Ava 11th Birthday - Delivering Happinesszappos
 
Zappos - Pollstar - 02-16-10
Zappos - Pollstar - 02-16-10Zappos - Pollstar - 02-16-10
Zappos - Pollstar - 02-16-10zappos
 
Zappos - MaD Youth Forum - Hong Kong - 01-23-10
Zappos - MaD Youth Forum - Hong Kong - 01-23-10Zappos - MaD Youth Forum - Hong Kong - 01-23-10
Zappos - MaD Youth Forum - Hong Kong - 01-23-10zappos
 
Delivering Happiness Le Web - 12-10-09
Delivering Happiness Le Web - 12-10-09Delivering Happiness Le Web - 12-10-09
Delivering Happiness Le Web - 12-10-09zappos
 
Delivering Happiness - BIG Summit - 11-19-09
Delivering Happiness - BIG Summit - 11-19-09Delivering Happiness - BIG Summit - 11-19-09
Delivering Happiness - BIG Summit - 11-19-09zappos
 
Zappos - TEDIndia - 11-5-09
Zappos - TEDIndia - 11-5-09Zappos - TEDIndia - 11-5-09
Zappos - TEDIndia - 11-5-09zappos
 
Zappos - Startup School - 10-24-09
Zappos - Startup School - 10-24-09Zappos - Startup School - 10-24-09
Zappos - Startup School - 10-24-09zappos
 
Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09zappos
 
Zappos - Parafest - 4-29-09
Zappos - Parafest - 4-29-09Zappos - Parafest - 4-29-09
Zappos - Parafest - 4-29-09zappos
 
Zappos - HCI - 3-10-09
Zappos - HCI - 3-10-09Zappos - HCI - 3-10-09
Zappos - HCI - 3-10-09zappos
 
Zappos - SANG Conference - 2-23-09
Zappos - SANG Conference - 2-23-09Zappos - SANG Conference - 2-23-09
Zappos - SANG Conference - 2-23-09zappos
 
Zappos - Underground 5 - 2-21-09
Zappos - Underground 5 - 2-21-09Zappos - Underground 5 - 2-21-09
Zappos - Underground 5 - 2-21-09zappos
 

Plus de zappos (13)

IBM 5/15/18
IBM 5/15/18IBM 5/15/18
IBM 5/15/18
 
Ava 11th Birthday - Delivering Happiness
Ava 11th Birthday - Delivering HappinessAva 11th Birthday - Delivering Happiness
Ava 11th Birthday - Delivering Happiness
 
Zappos - Pollstar - 02-16-10
Zappos - Pollstar - 02-16-10Zappos - Pollstar - 02-16-10
Zappos - Pollstar - 02-16-10
 
Zappos - MaD Youth Forum - Hong Kong - 01-23-10
Zappos - MaD Youth Forum - Hong Kong - 01-23-10Zappos - MaD Youth Forum - Hong Kong - 01-23-10
Zappos - MaD Youth Forum - Hong Kong - 01-23-10
 
Delivering Happiness Le Web - 12-10-09
Delivering Happiness Le Web - 12-10-09Delivering Happiness Le Web - 12-10-09
Delivering Happiness Le Web - 12-10-09
 
Delivering Happiness - BIG Summit - 11-19-09
Delivering Happiness - BIG Summit - 11-19-09Delivering Happiness - BIG Summit - 11-19-09
Delivering Happiness - BIG Summit - 11-19-09
 
Zappos - TEDIndia - 11-5-09
Zappos - TEDIndia - 11-5-09Zappos - TEDIndia - 11-5-09
Zappos - TEDIndia - 11-5-09
 
Zappos - Startup School - 10-24-09
Zappos - Startup School - 10-24-09Zappos - Startup School - 10-24-09
Zappos - Startup School - 10-24-09
 
Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09
 
Zappos - Parafest - 4-29-09
Zappos - Parafest - 4-29-09Zappos - Parafest - 4-29-09
Zappos - Parafest - 4-29-09
 
Zappos - HCI - 3-10-09
Zappos - HCI - 3-10-09Zappos - HCI - 3-10-09
Zappos - HCI - 3-10-09
 
Zappos - SANG Conference - 2-23-09
Zappos - SANG Conference - 2-23-09Zappos - SANG Conference - 2-23-09
Zappos - SANG Conference - 2-23-09
 
Zappos - Underground 5 - 2-21-09
Zappos - Underground 5 - 2-21-09Zappos - Underground 5 - 2-21-09
Zappos - Underground 5 - 2-21-09
 

Dernier

Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSendBig4
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersPeter Horsten
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...Hector Del Castillo, CPM, CPMM
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFChandresh Chudasama
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdfChris Skinner
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps
 
BAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptxBAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptxran17april2001
 
Planetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifePlanetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifeBhavana Pujan Kendra
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...Operational Excellence Consulting
 
WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfJamesConcepcion7
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOne Monitar
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterJamesConcepcion7
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamArik Fletcher
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxRakhi Bazaar
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Americas Got Grants
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers referencessuser2c065e
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 

Dernier (20)

Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.com
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exporters
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDF
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf
 
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdfWAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deck
 
BAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptxBAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptx
 
Planetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifePlanetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in Life
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
 
WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdf
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare Newsletter
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management Team
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers reference
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 

Delivering Happiness Tony Hsieh

  • 1. Delivering Happiness Tony Hsieh – CEO [email_address] Follow me on Twitter: twitter.com/ zappos SXSW Interactive March 14, 2009
  • 2.  
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Power of repeat customers and word of mouth...
  • 8.
  • 9.
  • 10.
  • 11.  
  • 12.
  • 16. Owning the 3 C’s: C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. 7 Steps For Building A Brand that Matters
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. TAKE A STEP BACK What is your goal in life?
  • 37. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
  • 38.
  • 39.
  • 40. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
  • 41. A Few Different Frameworks of HAPPINESS
  • 42.
  • 44.
  • 45.
  • 46.
  • 47.
  • 49.
  • 50.  
  • 51.
  • 52.
  • 53.  
  • 54.
  • 55.