Communication skills presentation jan 2017
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Basic principles of verbal and non-verbal communcations
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Communication skills presentation jan 2017
- 3. Components • Verbal Communication • Non verbal communication • Paralinguistics • Expressions • Hand-eye movements
- 4. Components • Verbal Communication • Non verbal communication • Paralinguistics • Expressions • Hand-eye movements • Active listening skills
- 5. Verbal communication • Opening Communication
- 6. FiveRules of Conversation Conversation is a Two-Way Street
- 7. FiveRules of Conversation Conversation is a Two-Way Street Be Friendly and Polite
- 8. FiveRules of Conversation Conversation is a Two-Way Street Be Friendly and Polite Build rapport –be nice – Don’t say you looked bored no matter what
- 9. FiveRules of Conversation Conversation is a Two-Way Street Be Friendly and Polite Build rapport –be nice – Don’t say you looked bored no matter what Find a common ground Be interested – you will become interesting
- 10. FiveRules of Conversation Conversation is a Two-Way Street Be Friendly and Polite Build rapport –be nice – Don’t say you looked bored no matter what Find a common ground Be interested – you will become interesting
- 11. Verbal communication • Opening Communication • Reinforcements
- 12. •Did you say Burning Pain ???
- 13. •So you did had loss of weight ??
- 14. Verbal communication • Opening Communication • Reinforcements • Questioning
- 15. Verbal communication • Opening Communication • Reinforcements • Questioning • Effective listening
- 16. Verbal communication • Opening Communication • Reinforcements • Questioning • Effective listening • Reflection
- 17. Gibb’s Cycle of Reflection . • What was the whole event ? • What was good about it ? • What was bad about it ? • What can be the possible solutions?
- 18. Verbal communication • Opening Communication • Reinforcements • Questioning • Effective listening • Reflection • Closing
- 19. Aspects of Effective Speaking • Accents • Effect of Breath • Quality of Voice • Volume • Clarity • Variety • Pace • Volume • Pitch- inflection – emphasis • Pauses
- 20. Non-verbal communication consists of a complete package of expressions, hand and eye movements, postures, and gestures which should be interpreted along with speech (verbal communication).
- 21. Non – verbal communications •Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head; •Posture, or how you stand or sit, whether your arms are crossed. •Eye Contact, Determines the level of trust and trustworthiness; •Para-language, pitch, tone, and speed of speaking; •Closeness or Personal Space (Proxemics), which determines the level of intimacy; •Facial Expressions, including smiling, frowning and even blinking; and •Physiological Changes, for example, sweating or blinking more when nervous.
- 22. Non – verbal communications •Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head; •Posture, or how you stand or sit, whether your arms are crossed. •Eye Contact, Determines the level of trust and trustworthiness; •Para-language, pitch, tone, and speed of speaking; •Closeness or Personal Space (Proxemics), which determines the level of intimacy; •Facial Expressions, including smiling, frowning and even blinking; and •Physiological Changes, for example, sweating or blinking more when nervous.
- 23. Non – verbal communications •Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head; •Posture, or how you stand or sit, whether your arms are crossed. •Eye Contact, Determines the level of trust and trustworthiness; •Para-language, pitch, tone, and speed of speaking; •Closeness or Personal Space (Proxemics), which determines the level of intimacy; •Facial Expressions, including smiling, frowning and even blinking; and •Physiological Changes, for example, sweating or blinking more when nervous.
- 24. Non – verbal communications •Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head; •Posture, or how you stand or sit, whether your arms are crossed. •Eye Contact, Determines the level of trust and trustworthiness; •Para-language, pitch, tone, and speed of speaking; •Closeness or Personal Space (Proxemics), which determines the level of intimacy; •Facial Expressions, including smiling, frowning and even blinking; and •Physiological Changes, for example, sweating or blinking more when nervous.
- 25. Non – verbal communications •Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head; •Posture, or how you stand or sit, whether your arms are crossed. •Eye Contact, Determines the level of trust and trustworthiness; •Para-language, pitch, tone, and speed of speaking; •Closeness or Personal Space (Proxemics), which determines the level of intimacy; •Facial Expressions, including smiling, frowning and even blinking; and •Physiological Changes, for example, sweating or blinking more when nervous.
- 26. Proxemics • The Four Main Categories of Proxemics • Intimate Distance (touching to 45cm) • Personal Distance (45cm to 1.2m) • Social Distance (1.2m to 3.6m) • Public Distance (3.7m to 4.5m)
- 27. Non – verbal communications •Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head; •Posture, or how you stand or sit, whether your arms are crossed. •Eye Contact, Determines the level of trust and trustworthiness; •Para-language, pitch, tone, and speed of speaking; •Closeness or Personal Space (Proxemics), which determines the level of intimacy; •Facial Expressions, including smiling, frowning and even blinking; and •Physiological Changes, for example, sweating or blinking more when nervous.
- 28. Non – verbal communications •Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head; •Posture, or how you stand or sit, whether your arms are crossed. •Eye Contact, Determines the level of trust and trustworthiness; •Para-language, pitch, tone, and speed of speaking; •Closeness or Personal Space (Proxemics), which determines the level of intimacy; •Facial Expressions, including smiling, frowning and even blinking; and •Physiological Changes, for example, sweating or blinking more when nervous.
- 29. Body posture - positive • Maintaining eye contact • Smiling (if appropriate) but especially as a greeting and when parting. • Sitting squarely on a chair, leaning slightly forward • Nodding in agreement. • A firm handshake. • Presenting a calm exterior. • Looking interested.
- 30. Negative body language includes: • Not looking at a person when speaking. • Tapping a foot, fingers etc. • Rocking backwards and forwards. • Continually clearing your throat. • Fiddling with hair, ear lobes, jewellery, jacket, glasses, etc. • Picking at fingers or finger nails. • Yawning. • Repeatedly looking at your watch or a clock in the room. • Standing too close to others. • Inattention to a person who is speaking • Scratching.
- 41. Questions ??
Notes de l'éditeur
- These four distnces are associated with the four main types of relationship - intimate, personal, social and public. Each of the distances are divided into two, giving a close phase and a far phase, thus making eight divisions in all. It is worth noting that these distances are considered the norm in Western Society: Intimate Distance: Ranges from close contact (touching) to the 'far' phase of 15-45cm. In British society, it tends to be seen as an inappropriate distance for public behaviour and, as mentioned above, entering the intimate space of another person with whom you do not have a close relationship can be extremely disturbing. Personal Distance: The 'far' phase of personal distance is considered to be the most appropriate for people holding a conversation. At this distance it is easy to see the other person's expressions and eye movements, as well as their overall body language. Handshaking can occur within the bounds of personal distance. Social Distance: This is the normal distance for impersonal business, for example working together in the same room or during social gatherings. Seating is also important; communication is far more likely to be considered as a formal relationship if the interaction is carried out across a desk. In addition, if the seating arrangements are such that one person appears to look down on another, an effect of domination may be created. At a social distance, speech needs to be louder and eye contact remains essential to communication, otherwise feedback will be reduced and the interaction may end. Public Distance: Teachers and public speakers address groups at a public distance. At such distances exaggerated non-verbal communication is necessary for communication to be effective. Since subtle facial expressions are lost at this distance so clear hand gestures are often used as a substitute. Larger head movements are also typical of an experienced public speaker who is aware of changes in the way body language is perceived at longer distances. Understanding these distances allows us to approach others in non-threatening and appropriate ways. People can begin to understand how others feel about them, how they view the relationship and, if appropriate, adjust their behaviour accordingly.