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CLIENT EDUCATION IN 
PHYSIOTHERAPY 
NORZULAIKA BINTI ALIAS 
PENGAJAR JURUPULIH 
PERUBATAN ANGGOTA
Who is your clients 
• Individual patient 
• Patient’s family or caregiver 
• Health care provider(e.g.nurese,doctor) 
• Support group(e.g.NGO) 
• General public
Types of client education 
• Patient education(e.g. home exercise program) 
• Health education(e.g. joint pain, chronic pain 
management) 
• Community education(e.g. smoking cessation) 
• Health promotion(e.g. benefit of exercise, 
healthy lifestyle promotion)
Client: patient/caregiver 
• Treatment and rehabilitation-%? 
• Consultation-%? 
• Education%?
Consultation 
• “seeking and giving of advice,information and 
opinion,usually involving a consideration”. 
• Physiotherapist provides customized advice 
which enable individual or caregiver to achieve 
client’s established goals or objective. 
• This approach can inform the client how to 
effectively contributes to rehab outcome.
EDUCATION 
• Defined as a planned learning experience using 
a combination of method such as teaching, 
counseling and behavior modification techniques 
which influence patient knowledge and health 
behavior. 
(Barlett,1985) 
• Physiotherapy provided general information to 
individual and caregivers. 
• Education enables client to modify his/her 
lifestyle and environment in order to have 
increase control over health status or to promote 
improvement in functioning.
Purpose of Patient Education 
• Patient education cuts down medication non-compliance 
and mistakes,which cuts health care 
costs,improves patient care and satisfaction. 
• Education also decreases anxiety,promotes 
better planning,provides a sense of self control 
and well being and improves psychological 
health.
Benefits of Patient Education 
• Facilitate patients and families’ understandings of their 
health status, options and consequences of care. 
• Encourage patients to help with decision making. 
• Increase the patient’s ability to cope with and manage 
their health. 
• Help patients learn behaviours, promote recovers and 
improve function. 
• Increase patients’ potential to follow a health care plan. 
• Increase patient confidence in their self care 
• Decrease complications.
Role of Patient Education 
• A planned and systematic approach to patient 
education contributes to its effectiveness. 
• Supported by various research finding.
The patient has right to know… 
• About their condition or illness(information about 
diagnostic,causes and prognosis) 
• What is being 
done(treatment,medication,rehabilitation) 
• How they can actively participate(e.g. 
rehabilitation of self care)
Patient education 
• Refers to all educational experiences planned 
with and for the patient by physiotherapist as a 
component part to total care to positively effect 
knowledge,attitudes and corresponding 
behaviors and developing necessary skills for 
purposes of reaching and maintaning a high 
level of wellness.
• Mayo,1978 cautions physiotherapist against 
overloading the patients;often because of a 
therapist enthusiasm,a patient is given more 
instructions than he can cope with,and 
changes in lifestyle are demanded than the 
patient is willing to make.
• Ley,1982 founded that the more information 
patients receive,the more they forget. 
• In fact,patient appears to forget about half of 
the information their receive. 
• They forget less when the information is 
adjusted to their particular demands and 
perception and when they not embarrassed 
by worries or distressed by pain. 
(Ley,1982)
PATIENT EDUCATION CONSIST 
OF… 
1. Teaching and informing the patients about their 
complaints or illness. 
2. Instructions for home exercises 
3. Advice and information. 
4. General health education. 
5. Counseling on stress-related problems.
1.Teaching and informing the 
patient 
• Information about diagnostic,illness,complaint 
and prognosis. 
• Origin and significant of symptom 
• Causes of pain
First treatment session 
• At the start of treatment, many patient suffer 
from pain, are anxious about their complaint 
• They may be worried and feel insecure about 
the significance of the symptoms and prognosis. 
• Accordingly, they: 
-may focus on particular kind of information(e.g: 
explanations about symptom, pain relief) 
-and less reception to other information(e.g: 
exercise,advice and counseling)
Cont… 
• Adequate patient education require the right 
balance between patient’s wishes and 
therapist’s plan. 
• Information is programmed to prevent overload. 
• Dishman,1988-in the first few session,follow 
instruction and perform exercis,1/3 to ½ do not 
comply with exercise. 
• Sluijis & Knibbe,1991-Second phase of 
treatment should involve with attention to patient 
compliance with exercise program. 
Compliance-enhance strategies.
• Problem contribute towards poor compliance 
to prescribed strategies/education 
a.Poor application of methods. 
-inadequate information given on prescribed 
treatment given 
-treatment regime too complex 
-information and advice given not properly 
programmed. 
-educational plan not properly drawn up and 
evenly carried out 
in stages, throughout the course of patient 
education.
b. Patient negative health belief and attitudes. 
c. Poor patient-care provider relationship 
d. Lack of social support 
e. Under utilization of medicine.
Model of planning patient 
education 
Step 5 
Evaluate 
patient and 
family 
education
How to approach your client
Cont..
Patient education for 
effective rehab programme 
• Need to be goals 
• Training to agree and plan together. 
• Training need to be frequent and intensive. 
• Time specific and not lifelong.
COMMUNICATION METHOD 
FOR PATIENT EDUCATION
Cont.. 
• Visual material is the most effective way to 
reinforce our ideas and ensure proper recall of 
the exercises we want our clients to 
perform.Most of us remember picture,images 
and colours longer than the spoken word. 
• Providing clients with visual hand-outs and 
exercise instructions is one of the best methods 
to make sure our information is understood and 
retained
Factor That Contribute 
Ineffective Communication
a. Provider related 
• Language problem. 
• Information overload. 
• One way communication. 
• Lack of communication skill.
b. Patient related 
• Not listening-not pat attention. 
• Patients anxiety status. 
• Selective perception-different people interpret 
idea differently.
c. Environment related 
• External factor-noise,limited space. 
• Lack of time to educate patient.
d. Massage related 
• Encoding problem-ability to explain in a form 
understood by patient. 
• Unorganized massage. 
• Incomplete massage-miss out important 
information.
How to reduce communication 
barriers 
1. Location-no disturbances/noise. 
2. Language-simple and clear. 
3. Need to know the feel forward-can suit the 
massage according to receiver’s need. 
4. Reduce communication link-personal verbal 
massage/written of convey through someone. 
5. Need to obtain feedback-find out weakness. 
6. Use educational aids.
2. Instruction For Home Exercise 
• E.g. stretching and strengthening exercise. 
• Structure exercise programme. 
• Required frequency. 
• Monitoring exercise performance. 
• Motivating patient to do it at home.
3. Advice and Information 
• Defined as informing patient about the correct 
way to deal with illness or symptom and about 
measures to prevent recurrent of the symptom. 
• E.g. using aid, self care, making adjustment in 
work or sport.
4. General Health Education 
• Defined as advice on healthy lifestyle 
• E.g. information about fitness,obesity and effect 
of smoking.
5. Counseling on Stress Related Problem 
• Defined as explaining to patient the way 
which their physical complaints may be 
connected to stress related problem and 
giving patient care and support when they 
suffer discomfort, pain and handicap. 
• Counted by 4 relevant behavior; exploring 
,listening, supporting and explaining.
Important of patient education
1. Education Develops Credibility 
• Patient who are educated will have a greater 
understanding of their condition and 
treatment,and will be better equipped to take an 
active part in the treatment process. 
• Education will improve your patient’s treatment 
outcome.
2.Educational Develop Trust 
• Patient education send the message that you 
completely understand your client's condition 
and what it take to make them feel better. 
• Educational material fro a trusted health 
professional is valued more than similar 
information obtained from a magazine,bok or 
internet. 
• Educational will have your clients quoting you to 
their friends and family.
3.Educational Increase Understanding 
• Patient who are educated will have a greater 
understanding of their condition and treatment 
and will be better equipped to take an active part 
in the treatment process. 
• Education will improve your patient's treatment 
outcome.
4. Education Improve Compliancy 
• When a client is discharge from your care they 
will be greatly influence by the education 
material they receive from you. 
• If the material impresses them by being 
informative and professional in appreance, they 
will be left with a positive reaction to your overall 
treatment process.
Client education in physiotherapy

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Client education in physiotherapy

  • 1. CLIENT EDUCATION IN PHYSIOTHERAPY NORZULAIKA BINTI ALIAS PENGAJAR JURUPULIH PERUBATAN ANGGOTA
  • 2. Who is your clients • Individual patient • Patient’s family or caregiver • Health care provider(e.g.nurese,doctor) • Support group(e.g.NGO) • General public
  • 3. Types of client education • Patient education(e.g. home exercise program) • Health education(e.g. joint pain, chronic pain management) • Community education(e.g. smoking cessation) • Health promotion(e.g. benefit of exercise, healthy lifestyle promotion)
  • 4. Client: patient/caregiver • Treatment and rehabilitation-%? • Consultation-%? • Education%?
  • 5. Consultation • “seeking and giving of advice,information and opinion,usually involving a consideration”. • Physiotherapist provides customized advice which enable individual or caregiver to achieve client’s established goals or objective. • This approach can inform the client how to effectively contributes to rehab outcome.
  • 6. EDUCATION • Defined as a planned learning experience using a combination of method such as teaching, counseling and behavior modification techniques which influence patient knowledge and health behavior. (Barlett,1985) • Physiotherapy provided general information to individual and caregivers. • Education enables client to modify his/her lifestyle and environment in order to have increase control over health status or to promote improvement in functioning.
  • 7. Purpose of Patient Education • Patient education cuts down medication non-compliance and mistakes,which cuts health care costs,improves patient care and satisfaction. • Education also decreases anxiety,promotes better planning,provides a sense of self control and well being and improves psychological health.
  • 8. Benefits of Patient Education • Facilitate patients and families’ understandings of their health status, options and consequences of care. • Encourage patients to help with decision making. • Increase the patient’s ability to cope with and manage their health. • Help patients learn behaviours, promote recovers and improve function. • Increase patients’ potential to follow a health care plan. • Increase patient confidence in their self care • Decrease complications.
  • 9. Role of Patient Education • A planned and systematic approach to patient education contributes to its effectiveness. • Supported by various research finding.
  • 10. The patient has right to know… • About their condition or illness(information about diagnostic,causes and prognosis) • What is being done(treatment,medication,rehabilitation) • How they can actively participate(e.g. rehabilitation of self care)
  • 11. Patient education • Refers to all educational experiences planned with and for the patient by physiotherapist as a component part to total care to positively effect knowledge,attitudes and corresponding behaviors and developing necessary skills for purposes of reaching and maintaning a high level of wellness.
  • 12. • Mayo,1978 cautions physiotherapist against overloading the patients;often because of a therapist enthusiasm,a patient is given more instructions than he can cope with,and changes in lifestyle are demanded than the patient is willing to make.
  • 13. • Ley,1982 founded that the more information patients receive,the more they forget. • In fact,patient appears to forget about half of the information their receive. • They forget less when the information is adjusted to their particular demands and perception and when they not embarrassed by worries or distressed by pain. (Ley,1982)
  • 14. PATIENT EDUCATION CONSIST OF… 1. Teaching and informing the patients about their complaints or illness. 2. Instructions for home exercises 3. Advice and information. 4. General health education. 5. Counseling on stress-related problems.
  • 15. 1.Teaching and informing the patient • Information about diagnostic,illness,complaint and prognosis. • Origin and significant of symptom • Causes of pain
  • 16. First treatment session • At the start of treatment, many patient suffer from pain, are anxious about their complaint • They may be worried and feel insecure about the significance of the symptoms and prognosis. • Accordingly, they: -may focus on particular kind of information(e.g: explanations about symptom, pain relief) -and less reception to other information(e.g: exercise,advice and counseling)
  • 17. Cont… • Adequate patient education require the right balance between patient’s wishes and therapist’s plan. • Information is programmed to prevent overload. • Dishman,1988-in the first few session,follow instruction and perform exercis,1/3 to ½ do not comply with exercise. • Sluijis & Knibbe,1991-Second phase of treatment should involve with attention to patient compliance with exercise program. Compliance-enhance strategies.
  • 18. • Problem contribute towards poor compliance to prescribed strategies/education a.Poor application of methods. -inadequate information given on prescribed treatment given -treatment regime too complex -information and advice given not properly programmed. -educational plan not properly drawn up and evenly carried out in stages, throughout the course of patient education.
  • 19. b. Patient negative health belief and attitudes. c. Poor patient-care provider relationship d. Lack of social support e. Under utilization of medicine.
  • 20. Model of planning patient education Step 5 Evaluate patient and family education
  • 21. How to approach your client
  • 23. Patient education for effective rehab programme • Need to be goals • Training to agree and plan together. • Training need to be frequent and intensive. • Time specific and not lifelong.
  • 24. COMMUNICATION METHOD FOR PATIENT EDUCATION
  • 25. Cont.. • Visual material is the most effective way to reinforce our ideas and ensure proper recall of the exercises we want our clients to perform.Most of us remember picture,images and colours longer than the spoken word. • Providing clients with visual hand-outs and exercise instructions is one of the best methods to make sure our information is understood and retained
  • 26. Factor That Contribute Ineffective Communication
  • 27. a. Provider related • Language problem. • Information overload. • One way communication. • Lack of communication skill.
  • 28. b. Patient related • Not listening-not pat attention. • Patients anxiety status. • Selective perception-different people interpret idea differently.
  • 29. c. Environment related • External factor-noise,limited space. • Lack of time to educate patient.
  • 30. d. Massage related • Encoding problem-ability to explain in a form understood by patient. • Unorganized massage. • Incomplete massage-miss out important information.
  • 31. How to reduce communication barriers 1. Location-no disturbances/noise. 2. Language-simple and clear. 3. Need to know the feel forward-can suit the massage according to receiver’s need. 4. Reduce communication link-personal verbal massage/written of convey through someone. 5. Need to obtain feedback-find out weakness. 6. Use educational aids.
  • 32. 2. Instruction For Home Exercise • E.g. stretching and strengthening exercise. • Structure exercise programme. • Required frequency. • Monitoring exercise performance. • Motivating patient to do it at home.
  • 33.
  • 34. 3. Advice and Information • Defined as informing patient about the correct way to deal with illness or symptom and about measures to prevent recurrent of the symptom. • E.g. using aid, self care, making adjustment in work or sport.
  • 35. 4. General Health Education • Defined as advice on healthy lifestyle • E.g. information about fitness,obesity and effect of smoking.
  • 36. 5. Counseling on Stress Related Problem • Defined as explaining to patient the way which their physical complaints may be connected to stress related problem and giving patient care and support when they suffer discomfort, pain and handicap. • Counted by 4 relevant behavior; exploring ,listening, supporting and explaining.
  • 37. Important of patient education
  • 38. 1. Education Develops Credibility • Patient who are educated will have a greater understanding of their condition and treatment,and will be better equipped to take an active part in the treatment process. • Education will improve your patient’s treatment outcome.
  • 39. 2.Educational Develop Trust • Patient education send the message that you completely understand your client's condition and what it take to make them feel better. • Educational material fro a trusted health professional is valued more than similar information obtained from a magazine,bok or internet. • Educational will have your clients quoting you to their friends and family.
  • 40. 3.Educational Increase Understanding • Patient who are educated will have a greater understanding of their condition and treatment and will be better equipped to take an active part in the treatment process. • Education will improve your patient's treatment outcome.
  • 41. 4. Education Improve Compliancy • When a client is discharge from your care they will be greatly influence by the education material they receive from you. • If the material impresses them by being informative and professional in appreance, they will be left with a positive reaction to your overall treatment process.