This document discusses how experience of wholeness can bring out the best in people, propel innovation, create new life, and eclipse old patterns in an easy way. It provides examples of business results from using this approach, including increased productivity, engagement, and stock prices. The document then examines why high engagement is important for competitive advantage and discusses research showing that people are dying to be more engaged. It explores how appreciative inquiry addresses essentials of change management like managing transition, novelty, and continuity. Overall, the document advocates for using strengths-based leadership and appreciative inquiry to tap into human potential.

1. Why Does Experience of
Wholeness…
! Bring out the best in human beings?
! Propel innovation?
! New life?
! Eclipse old patterns?
! So easy?

2. AI Summits: Three Ways to
Understand Positive Change

3. Business Impact
and Research Results
BUSINESS RESULTS: WHY SO EASY?
Navy: $2 Billion* Vigor, Passion, System
Winning the Battle for Engagement, Dedication
People
Trucking Company: Pipeline of Customer-
Stock Price Follows focused Innovation/
Increasing Engagement Speed
Scores:
$14 $ $41 in 1.5 Years
38 % Higher Productivity
(Glavas 2009)
*Testimony House Armed Services
Committee 2004

4. Why Does Experience of
Wholeness…
! Bring out the best in human beings?
! Propel innovation?
! New life?
! Eclipse old patterns?
! So easy?

5. Why High Engagement?
The Business Case
! Approaches to competitive advantage:
– Low price – less than 60 days
– Operational/technical expertise – less than 3
years
– Fully engaged employees
(people think and act like owners) –
more than 7 years

6. Gallop Study: 1.7 Million Employees
I have the opportunity to do what I do best
! What percentage of people do you think - 1.7 million
people from 101 companies - strongly agreed that they
are empowered to do what they do best in their work and
company?
! Hint: The wealth of unrealized capacity in enormous -
people are dying to be tapped on the shoulder and asked
for more engagement in the strategic issues of the
day - like the Navy example.

7. Experience of Authority &
Influence
r ganization
a gement O
HIGH
Influence High Eng
LOW
Influence
1st 2nd Top Levels
Level Level

8. AI Summit Planning
! Forming summit planning team
! Defining summit task and topics
! Mapping summit stakeholders
! Designing the summit format & Logistics
! Creating the summit design
! Preparing the opening AI questions
! Preparing summit communication strategy
! Envisioning post-summit momentum

9. Questions to consider when
creating the summit agenda
Day 1: Discovery
Pre work, questions, continuity scan, wider environment and
mapping the key stakeholders?
Day 2: Dream & Images of Desired Future
How far into future, type of group activity,
Summarizing visions, discovery of common ground,
differences?
Day 3: Designing—principles, org propositions of ideal,
prototyping?
Day 4: Destiny: open space; work groups or whole system
action; convergent smaller projects, individual line of site.

10. How AI Addresses the Three
Essentials of Change Management
Suresh Srivastva and others Executive Continuity.
Managing • Planned Change
Transition • A$B Rational Change
Managing • Managing Surprise
• The Unexpected
Novelty • Emergent Complexity
• Threads of Identity and
Managing Positive Core
• Inter-generational
Continuity history as positive
possibility

11. Research on the Functions of
Good Continuity Management
• For Individuals:
Pride, confidence to act, ethical guidance
connection to others, freedom
• For the Organization:
Strengthened commitment; better decision
making; decentralized control; mission
stability; accelerated organizational
learning; more long-term thinking;
customized change; more effective inter-
organizational partnerships and alliances

12. Power of Stories
• Stories stick like glue…great leaders know it
• Why? They make information easier to remember:
Whole brain
• Stories make information more believable than
statistics
• Narratives create the basis for identity formation
and they foster high quality relationships
• Story-telling is the most powerful human medium
for conveying values and visions
• Stories paint pictures in the mind
• Organizations vary: narrative rich to narrative thin

13. How About Appreciative Inquiry Under
Conditions of Crisis and Conflict?
! Hotel Story.
! The Crisis Boils.
! The Jr. Consultant Looses All Composure…Storms
Out. Senior Consultant Hates Conflict!
! What Would You Do?

14. Principles of Metaphor
! Metaphor: An Invitation to See the World Anew
! Subtle Transaction Across Contexts
! Facilitates Learning New Knowledge
! Overcomes Defenses That Constrict Us
! Challenges Traditional Change Norms…Is More
Subtle, Indirect, Constructionist, and non-deficit
in Theory of Change

15. Generative Metaphor
Intervention/Enhancement
! The whole story.
! What we did and why.
! Carl Jung s wonderful clue.
! The results: relationships; bottom line; and
breakthrough performance to Five Star hotel

16. The AI 4-D Model
Discovery
What gives life?
The best of what is.
Appreciating
Destiny Dream
How to empower, Affirmative What might be?
learn, and improvise? Topic Envisioning
Sustaining Results/Impact
Design
What should be –
the ideal?
Co-constructing

17. What is Design?
Designing renders
visible our hopes
and dreams, it is
the first signal of
human intentions.
--William McDonough

18. Our Work With IDEO
World Class Designing in Action
1. Provides a new, optional way to do the
Design Phase
2. Great choice when you wish to design
products, new customer experiences, and
initiatives that are more tangible and
focused.
3. Instead of propositions or principles we
are designing prototypes—actual three
dimensional models or mock-ups of
the concepts.

19. Fast Company said…
IDEO is the world's most celebrated design firm"
The Wall Street Journal dubbed IDEO's offices "Imagination's
Playground"
Fortune titled its visit to IDEO "A Day at Innovation U"
Every spring, Business Week includes a cumulative tally of firms
who have won the most Industrial Design Excellence Awards.
IDEO has topped that list for ten years running.

20. Are Ai Summits Too Small, Too
Limited?
! What happens after a company has done
over 50 Ai Summits?
! This is exactly the opportunity Roadway
Express faced a couple of years ago.

21. AI Ovationnet
Next Practice Sharing
Digital Stories
One Story Magnified a Trillion Times
From Best to Next

22. Examples how the network has
benefited the company
! One facility
! 671 added one more shipment on every outbound load.
! +$429,000 Profit after taxes
! Transfer to Company
! What if we had 1 more shipment on every linehaul trip?
! + $13 million Profit after taxes
! It is happening! Recent $10 million Savings—Operating
Ratio…Winston Salem Story…2000 people on last call

23. Exciting Application Arenas
Appreciative Inquiry & Strength-based Approaches
♦ AI Organization Summit for Transformation
♦ Corporate Strategy and Alignment
♦ Innovation and Design: Products, Services
♦ Business IT Changes
♦ Lean Operations & Sustainable Green Design
♦ AI Knowledge Alliances & Webs
♦ Labor-management Partnerships
♦ Measurement Scorecards
♦ Project Management and Hot Teams
♦ Mergers & Acquisitions
♦ Branding
♦ Corporate Talent Development

24. Moving to Action:
Where Might a More Strengths-Based Leadership Approach
Create Value in My Own Work and Life?
! If anything imaginable were possible—assuming there are
no constraints whatsoever—what kind of AI initiative,
project, or experiment might I want to launch?
! Name the possibility or possibilities—and begin the
conversation with your original interview partner…what/
where/why/who?
! What is one small initiative or possibility?
! What is one big possibility—something that would be a real
stretch?

25. The Appreciable World is So Much
Larger Than Our Normal,
Everyday Appreciative Knowing
Capacity…
! "If we did all the things we are capable of
doing, we would literally astound ourselves."
--Thomas Edison

26. Ai s Theory of Positive Change:
1. Elevate and Extend
2. Broaden-and-Build
& Universal Capacity High
3. Establish and Eclipse
Extension of Relatedness
Activation of
Energy
Pro-Fusion of
+ Strength
Elevation and
Extension of
Inquiry
Elevating Inquiry into
Lo w
Initiating The Appreciable World Advancing

27. We Are Born To Appreciate:
Three Facts About All Human Beings
! Exceptionality
! Essentiality
! Equality/Voice and Vision

28. For Those Interested in more resources & learning
opportunities r please go to:
1. Appreciative Inquiry Certificate Program (next
session Dec. 7 2012 Longboat Key Florida then February)
! http://weatherhead.case.edu/executive-education/certificates/appreciative-inquiry/
2. Leadership Deep Dive:
! http://weatherhead.case.edu/executive-education/programs/subjects/other/deepdive/
3. For hundreds of free tools, articles, power point slides see the Appreciative Inquiry
Commons
! http://appreciativeinquiry.case.edu/ or AICommons@case.edu
4. For an advanced program online (for people who have already had
a foundations course in Ai) see
! http://www.ovationnet.com/workshopinfo.htm
5. Interested in a Masters in Positive Organization Development from
the #1 program in the world. See:
http://weatherhead.case.edu/degrees/ms-positive-organization-
development/
David.Cooperrider@Case.edu