Chapter 4 badnews 1

The Three-Step Process ,[object Object],[object Object],[object Object]

Strategies for Bad-News Messages ,[object Object],[object Object],[object Object],[object Object],[object Object]

Audience-Centered Tone ,[object Object],[object Object],[object Object]

The Direct Approach ,[object Object],[object Object],[object Object]

The Indirect Approach ,[object Object],[object Object],[object Object],[object Object]

Begin With a Buffer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Follow With Reasons ,[object Object],[object Object],[object Object],[object Object],[object Object]

State the Bad News ,[object Object],[object Object],[object Object],[object Object]

Close With Confidence ,[object Object],[object Object],[object Object],[object Object]

Cultural Differences ,[object Object],[object Object],[object Object]

Types of Bad-News Messages ,[object Object],[object Object],[object Object]

Routine Requests ,[object Object],[object Object]

Claims and Adjustments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational News ,[object Object],[object Object]

Recommendation Letters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Employment Applications ,[object Object],[object Object],[object Object]

Performance Reviews ,[object Object],[object Object],[object Object]

Negative Performance Reviews ,[object Object],[object Object],[object Object],[object Object],[object Object]

Termination Letters ,[object Object],[object Object],[object Object]

Chapter 4 badnews 1

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Chapter 4 badnews 1