1. TUTOR ORIENTATION
OFFICE OF STUDENT-
ATHLETE SUCCESS

2. TUTOR ORIENTATION
WELCOME
• Thank you for your service!
• You are a very important part of a multi-million dollar operation.
• You are not responsible for a student-athlete’s performance.
• If you see something wrong or suspicious, say something! Don’t just ignore it!
This includes anything that is wrong/suspicious or against the rules
• Tutoring for the spring semester will start on Tuesday, January 22nd. Due to the
MLK holiday, study hall will not be held on Sunday or Monday.

3. TUTOR ORIENTATION
Mission Statement
As Educators of and Advocates for student-athletes, we guide, develop, and serve.
We promote and establish an environment of integrity, diversity, and
achievement. We empower our student-athletes to explore ideas, individual
paths, and goals. We promote the desire to succeed and to holistically grow as
students, athletes and leaders. Committed to excellence in the services we
provide, our goal is to impart knowledge and to present opportunities.
Vision Statement
We strive to provide holistic educational and developmental support for
student-athletes to grow in their lives, their future professions, and society.

4. TUTOR ORIENTATION
• The University of Arkansas takes great pride in student-athlete development
and academic success.
• As a tutor in the Office of Student-Athlete Success, you provide the means
in which to best help student-athletes achieve their potential in the
classroom.
• You act as an extension of the academic advisors, being the “front line” of
contact between the student-athletes and academics.
• The staff will look to you to help us spot potential problems in the student-
athlete’s academic progress.
TUTOR SERVICE PHILOSOPHY
Tutors should possess three main characteristics:
• ACADEMIC INTEGRITY
• ENTHUSIASM FOR THE SUBJECTS TUTORING
• PROFESSIONALISM

5. TUTOR ORIENTATION
ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS
A TUTOR IS NEVER TO DO WORK FOR A STUDENT-ATHLETE!
• If you are ever approached to complete work for a student-athlete, immediately
notify a staff member.
• In addition, if you become aware of any sort of academic dishonesty, you must
notify a staff member.
• You can be held just as responsible as the person actually doing the dishonest work
and may be terminated immediately.

6. TUTOR ORIENTATION
The following are NOT permitted by a tutor:
• Touching any part of the computer (keyboard, mouse, etc.) while in a tutor
session.
• Having papers emailed to you for proofreading.
• Electronic proof-reading/editing is not permitted – all assignments and papers
must be printed out and comments marked on the hard copy during the tutor
session. The student should be the one making marks on the hard copy during
a tutor session.
• Having any class work/homework emailed to you.
• Helping with online GRADED assignments (i.e.
tests, quizzes, assessments, quick prompts for online classes).
• Having students provide you with their usernames and passwords for anything
university related. This includes ID numbers.
ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS

7. TUTOR ORIENTATION
"Plagiarism" includes, but is not limited to:
Appropriation of buying, receiving as a gift or obtaining by any means, material
that is attributable in whole, or in part, to another source, including
words, ideas, illustrations, structure, computer code, other expression and
media, and presenting that material as one’s own academic work being offered for
credit.
ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS
"Collusion" includes, but is not limited to:
Unauthorized collaboration with another person in preparing academic
assignments offered for credit or collaboration with another person to commit a
violation of any section of the rules on academic dishonesty.
When you suspect a student may be plagiarizing…
• Report the information to the Tutor Coordinator and Academic Counselor
• Try to get hard evidence of what you think the student is plagiarizing.
• If you saw a student open an email from someone else that had the paper
attached, let us know that as well.
• This information will then be forwarded to Eric Wood, Associate Athletic Direct
of Academics and Student Development.

8. TUTOR ORIENTATION
TUTOR POLICIES AND EXPECTATIONS
It is the expectation of every academic staff member to promote a quality learning
environment for student-athletes while within the Bogle Academic Center. As
tutors, it is your responsibility to live up to these standards and help enhance the
program.
We expect:
1. EVERY TUTOR TO MAINTAIN THE HIGHEST LEVEL OF CONFIDENTIALITY (this
includes even when you are no longer a tutor).
2. EVERY TUTOR TO TAKE A “CUSTOMER SERVICE” APPROACH TO TUTORING.
3. EVERY TUTOR TO BE PROFESSIONAL – NOT JUST AT WORK.
4. EVERY TUTOR TO BE ON TIME FOR WORK.
5. EVERY TUTOR TO LOOK AND ACT PROFESSIONAL.
6. EVERY TUTOR TO BE A FAN OF THE STUDENT- NOT JUST OF THE ATHLETE!
7. EVERY TUTOR TO BE READY TO HELP.
8. EVERY TUTOR TO BE HONEST.
9. EVERY TUTOR TO COMMUNICATE.

9. TUTOR ORIENTATION
10. EVERY TUTOR TO ABIDE BY THE RULES SET FORTH IN THE MANUAL AND
DESCRIBED BY THE NCAA, UNIVERSITY OF ARKANSAS, AND THE BOGLE
CENTER.
11. EVERY TUTOR TO BECOME AWARE OF DEPENDENCY.
• Tutor dependency is actively discouraged. Tutors should help student-athletes
learn for themselves. The tutor’s objective is to improve and refine general
learning strategies which can be applied to all subject matter.
• A tutor may NOT contact a faculty member or Teaching Assistant regarding a
student-athlete. If the tutor feels that there is an issue that needs to be
addressed, he/she must contact the Tutor Coordinator or Athletic Academic
Counselor.
TUTOR POLICIES AND EXPECTATIONS

10. TUTOR ORIENTATION
SOCIAL MEDIA
You are responsible for your actions.
• Anything you post that can potentially tarnish the University’s image will
ultimately be your responsibility.
Be a “scout” for compliments and criticism.
• If you come across positive or negative remarks about the department, its
teams, coaches, staff and student-athletes online that you believe are
important, please share them with the Student-Athlete Development office.
Let the subject matter experts respond to negative posts.
Be conscious when mixing your business and personal lives.
• The athletics department respects the free speech rights of all of its
employees, but you must remember that fans, donors, colleagues and
supervisors often have access to the online content you post.

11. TUTOR ORIENTATION
CHECK-IN & CHECKOUT PROCEDURE
1. SIGN-IN AT THE TUTOR STATION. You will need to swipe your student id or
type in your ID number. If you don’t know it, it will be on your ID card and on
your GradesFirst screen.
2. PULL YOUR IDENTIFICATION HANG TAG FROM THE STORAGE BOX
(ALPHABETICAL ORDER) LOCATED AT THE TUTOR STATION
• Identification MUST be worn properly at ALL TIMES while in the Bogle
Academic Center.

12. TUTOR ORIENTATION
CHECK-IN & CHECKOUT PROCEDURE
3. VIEW YOUR ASSIGNED TIME AND LOCATION ON THE SCHEDULE OF TUTOR
APPOINTMENTS, which is located outside of Room 2010.
• All tutors with appointments in the A Club or on the 3rd/4th floors MUST
pull their tutor sign from the expanding file (alphabetical order) and a
sign holder located at the tutor station.
4. RETURN YOUR IDENTIFICATION HANG TAG TO THE STORAGE BOX
(ALPHABETICAL ORDER) LOCATED AT THE TUTOR STATION.
5. SIGN OUT AT THE TUTOR STATION.

13. TUTOR ORIENTATION
PAYROLL SYSTEM
• Tutors must input your time in webBASIS within 24 hours of the tutoring
appointments, keeping in mind the cutoff dates for payroll (there’s a
countdown within the system).
• The only time that I will approve are those hours that are documented in
GradesFirst as tutoring appointments or if you are scheduled to be a walk-in tutor
for that time. Additional time will not count without prior approval.
• Please fill in the project/tasks with the students you worked with and the subject
area. You can use the additional comments for anything that I need to know.
• If you went back in to change the time or to clock out at a later date, it will show
me that information.
• You are to make sure the information is accurate.
• I do reserve the right to not approve time where there are discrepancies. We will
then have to meet to go over any issues.

14. TUTOR ORIENTATION
PAYROLL SYSTEM
• All hourly employees will continue to use webBASIS to document your hours
working.
• The web address for it is https://basis.uark.edu
• You will use your UArk username and password to log-on. This is where you will
“punch in and out.”
• You cannot put in future time onto webBASIS.
• You can access webBASIS from your iPhone, tablet, or smartphone.
• Time should match your reports on GradesFirst.
• Do not assume time will count. Please contact me or Stacy with any questions
regarding what time will count for pay.

15. webBASIS
1. To log in the following screen will appear, and
you will use the Employee/Affiliate Access:

16. webBASIS
2. From the main menu you will select HOURLY
TIME. The following screen will be available:
3. Select the TIME CLOCK link.

17. webBASIS
4. You will then be taken to the Time Clock entry
screen.

18. webBASIS
5. The system will default the current date and
time that you have logged into webBASIS. At this
point, if this is the time you are clocking in, you
will not modify this date and time. If you are an
employee with multiple wage rates, check the
one that has me or Felecia as the supervisor.
6. Press the Validate button, then press the
Save button to save your time punch.

19. webBASIS
7. If you are modifying this date and time you can
access the Clock In Link, and you will have the
following screen available:
8. At this point, you have the ability of selecting
the day, time, and time. The same feature is
available to clock out.

20. webBASIS
The above screen also lets you see your punches
that you’ve already done under time clock
punches, which will allow you to edit them. You
can also see the processed time sheets that
you’ve done on webBASIS.

21. TUTOR ORIENTATION
CONSEQUENCES OF FAILURE TO ADHERE TO POLICIES & EXPECTATIONS
The following system will be enforced regarding policies and expectations.
First offense
• The tutor will be verbally warned about the offense and the incident will be
documented by the tutor coordinator.
Second offense
• The tutor will be suspended for a time period deemed fair by the tutor
coordinator.
Third offense
• The tutor will be terminated from working in the Bogle Academic Center and
not allowed to return for the remainder of his or her time at the University.

22. TUTOR ORIENTATION
STUDENT-ATHLETE “NO SHOW” POLICY
The following constitutes a “no show”:
• A missed scheduled appointment
• Failure to let the tutor coordinator know of a canceled appointment at least
(4) hours before a scheduled appointment.
• Showing up thirty (30) minutes or later to a scheduled appointment
After three no shows, tutor privileges will be suspended and a meeting will
be scheduled with the student-athlete, the coach, and the academic advisor.
We are in the process of charging student-athletes for missing tutoring
appointments as well.

23. TUTOR ORIENTATION
STUDENT-ATHLETE “NO SHOW” POLICY
WHAT IT MEANS FOR TUTORS:
In cases where a student-athlete is (10) minutes late to his or her tutoring
appointment, you MUST:
1. Notify the academic counselor or graduate assistant on duty and
requested the delinquent student-athlete be contacted by phone
2. Fill out the session evaluation for that session (via GradesFirst). The
GradesFirst report should include the details on the steps you took to
have the student contacted.
* YOU WILL NOT BE PAID IF STEPS ONE AND TWO ARE NOT COMPLETED.
*We do ask that you stay at least 30 minutes of the appointment to see if
they come since you are being paid for the whole hour. After the 30
minutes, we ask that you go ahead and complete the no-show report.

24. TUTOR ORIENTATION
TUTOR APPOINTMENT CANCELLATION POLICY
Student-athletes marked as at-risk in GradesFirst MAY NOT cancel tutor appointments
through the tutor coordinator. At-risk student-athletes must send all cancel requests
through their academic counselor.
Student-Athletes not marked as at-risk must submit cancellation request via e-mail to
the tutor coordinator at least four hours prior to their scheduled appointment, which the
tutor coordinator will confirm through the academic counselor.
No student-athletes are permitted to cancel appointments with the tutor. If students
text or call you to cancel, tell them they must cancel with the counselor or the session
will be reported as a No Show. You do not have the ability to cancel appointments.
Additionally, students should not contact you to change dates/times of their
appointments. This must be done through the Tutor Coordinator/Academic Counselor
for their sport. Some students have mandatory study hall or tutoring sessions and
cannot change their own appointments.

25. TUTOR ORIENTATION
GROUP TUTORING
Group tutoring may be utilized throughout the semester as an additional means of
support for the student-athletes. Group tutoring will work as follows:
• Groups will consist of three or more student-athletes enrolled in the same class.
To facilitate these groups depending on size, additional tutors may be added.
• Groups of 3 or more must be documented to receive the double rate. As
such, two hours should be recorded in webBASIS with the indication of what the
additional time is for that’s being documented.
• Test reviews can also be held in a group session. These will vary throughout the
semester and will focus on the material covered in the class. Test reviews will be
held in a classroom-style setting to accommodate larger numbers of people.
THERE WILL NOT BE ANY GROUP TUTORING TO ASSIST WITH WRITING PAPERS OR TO
HELP WITH HOMEWORK ASSIGNMENTS WHICH ARE TO BE GRADED.

26. TUTOR ORIENTATION
TEACHING ASSISTANTS
Teaching Assistants make excellent additions to the tutor staff at the Bogle
Academic Center.
• TA’s who serve as tutors and are actively teaching a class during the current
semester of work MAY NOT tutor any student-athlete enrolled in their class.
• If you accidentally receive a tutor request for a student you teach in
class, you must notify the Tutor Coordinator immediately so that the Tutor
Coordinator can schedule that student with a different tutor.

27. TUTOR ORIENTATION
TUTORS ASSISTING WITH PAPERS
Please see pages 22 and 23 in the tutoring manual. You are expected to know
what you can and cannot do as a tutor assisting with papers. The students
should be doing the work. Even if you suggest one word, you should technically
be receiving some credit for the paper.
In other words, tutors are “guides” who can assist the student-athletes learn
by teaching grammar and punctuation rules. This is best learned through
examples. Anything in the paper that is not completely the student’s work is
academically dishonest and can be considered plagiarism.

28. TUTOR ORIENTATION
TUTORING REPORTS
To help ensure that student-athletes are attending tutoring and address any
concerns, the use of session reports is critical. These reports play an important role
in the tutoring process.
The reports serve three (3) main purposes:
1. To track the student-athlete’s attendance at tutoring sessions and the subjects
tutored.
2. To track the material covered in sessions.
3. To provide useful information regarding the student-athlete’s progress in a
particular subject to athletic academic counselors.
It is mandatory all tutors fill out a session report every time they meet with a
student-athlete with adequate details. This is to be done within 24 hours of the
appointment. Without this documentation, you will not be paid for that time.

29. TUTOR ORIENTATION
HOW TO SIGN-IN TO GRADESFIRST
Go to: http://arkansasrazorbacks.gradesfirst.com and the following screen will
appear.

30. TUTOR ORIENTATION
HOW TO SIGN-IN TO GRADESFIRST
After you sign in, you should see the following screen:

31. TUTOR ORIENTATION
TUTORING REPORTS
The following screen is the Tutoring Report which must be completed in order
for you to get paid for the session.

32. TUTOR ORIENTATION
CONSEQUENCES OF FAILURE TO COMPLETE TUTOR REPORT
Tutoring Reports play an integral part of the student-athlete’s academic success.
It gives advisors and coaches information regarding the academic output of the
student as well as alert them to any potential problems.
Due to the important nature of these evaluations, any tutor who does not
complete tutoring reports may be subject to consequences such as loss of
hours and pay, suspension, and possible termination.
Consequences are the same for not completing payroll or GradesFirst reports
on time. These offenses and consequences were mentioned earlier.

33. TUTOR ORIENTATION
DON’TS OF TUTORING
OVERALL, If you think something may
be wrong or impermissible,
DON’T DO IT!
It is better to err on the side of
caution. Ask an Academic Counselor
for clarification if you are unsure of
anything.

34. TUTOR ORIENTATION
WHAT SHOULD BE ACCOMPLISHED?
• Set objectives and goals
• Review what was learned in class
• Write notes during the session!
• Have them read ahead if they have nothing else to do
• Have them make note cards of material to learn
important concepts
• Sessions should be paced
• Check Blackboard and syllabus to make sure nothing is
being missed or move on to new material.
• Focus: time management, study skills, reading
• If you have covered everything, have them read ahead or
work on study skills.

35. TUTOR ORIENTATION
TUTOR OF THE MONTH
• New initiative started in the fall to recognize tutors who
have stood out to the staff.
• Tutors are showcased on the monitors in the center for
the month after the win.
• Criterion for Tutor of the Month:
• Punctual (gives advance notice of when late/needing
to cancel)
• Detailed reporting
• Attitude
• Flexible (when applicable)
• Communication
• Excellent customer service

36. TUTOR ORIENTATION
ACCELERATE PROGRAM
The goal of the Accelerate Program is to create
student-athletes that are independent learners and/or
have acquired enough skills to be academically
successful with the least amount of intensive support.
Student-athletes with learning disabilities and/or
ADD/ADHD are no exception to these goals, and will be
challenged as much as those without.

37. TUTOR ORIENTATION
ACCELERATE PROGRAM
How Accelerate Students Affect You
• Students may come to your session with a goal
• You may be contacted by a Learning Specialist
-Strategies - Location - Progress
• Comfort Level
– Speak Up! (We’re here to help you)

38. TUTOR ORIENTATION
ACCELERATE PROGRAM
Laws Protecting Students with Disabilities
Section 504 of the Rehabilitation Act of 1973
• “No qualified handicapped person shall, solely on the basis of
handicap, be excluded from participation in, be denied the benefits of, or
otherwise be subjected to discrimination under any program which
receives or benefits from Federal financial assistance.”
Americans with Disabilities Act (ADA), July 1990
• “The ADA was passed to end discrimination against individuals with
disabilities. It applies to areas of employment, public entities (including
public education facilities), and public accommodations (including private
education facilities).”
• A “person with a disability” is anyone with a physical or mental
impairment that substantially limits one or more major life activities.

39. TUTOR ORIENTATION
ACCELERATE PROGRAM
If you suspect a student-athlete has a learning disability:
DO:
• Speak with a counselor or learning specialist who can help
work on appropriate strategies to assist the student
DO NOT:
• Attempt to diagnose a student with an LD or ADD/ADHD
Keep In Mind:
• Student-athletes do not have an obligation to disclose
disability or academic status (i.e. grades).

40. TUTOR ORIENTATION
ACCELERATE PROGRAM AND TUTORING PARTNERSHIP
• Accelerate works very closely with the Tutor Coordinator
to set up tutoring appointments for Accelerate students.
• Accelerate staff may contact you to provide information
about their students.
• No tutoring should take place in Accelerate unless
designated by the Tutor Coordinator or Elaina Biffle.
• Room 2022 is unavailable for tutoring unless assigned by
the Tutor Coordinator or Elaina Biffle since it is used for
Accelerate appointments and Accelerate tutoring.

41. TUTOR ORIENTATION
• Hog Share (Blackboard Shell)
• We have been utilizing this for the past semester to give out information and
upload past presentations.
• Tutor Training Certification
• College Reading & Learning Association (CRLA)
• Level I, II & III Certification
• FREE internationally recognized certification.
• As such, you will be observed in the next month on one of your tutoring sessions. This
will be random and is required as part of the certification process as we move towards
it. It also requires a mid-term meeting with our staff.
• At the end of the semester, each tutor will sit down with me for about 30 minutes to
receive an evaluation and to determine continued employment (like we did in the fall)
• We will continue to do the professional development workshops this spring with using
recommendations from your tutor surveys
ON THE HORIZON

42. TUTOR ORIENTATION
Any Questions???
Before you leave, I need you to sign
in, you availability form, your prior
relationship form, and confirmation of
training/receiving the manual.
Thank You!