2. What Drives Knowledge Management
Following are the reasons; why knowledge management is
important.
Size and dispersion of an organization
Reducing risk and uncertainty
Improving the quality of decisions
Improving customer relationships
Techno centric support
Intellectual asset management and prevention of
knowledge loss
Future use of knowledge
Enhance an organization’s brand image
Shorter product cycle
Restricted access and added security
Prepared By: Ashique Rasool
3. Evolution of Knowledge Management
The typical evolution of knowledge management in an
organization.
Ad-hoc Knowledge
There is no formal procedure of knowledge management
Sophisticated Knowledge Management
The organization might have formal KM (Knowledge
Management) process but uses only certain phases of it.
Embedded Knowledge Management
Organizations may have critical processes and
knowledgeable expert who has a high degree of knowledge
regarding the organization’s business and its knowledge
assets
Prepared By: Ashique Rasool
4. Evolution of Knowledge Management
The typical evolution of knowledge management in an
organization.
Integrated Knowledge Management
All of the tasks, major operations and systems of an
organization are contained in a knowledge management
system and knowledge is shared through a common
integrated environment.
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6. Elements of Knowledge Management
People and Skills
Skilled work force and their expertise
Procedures
Standard procedures and basic
generates knowledge
Strategy and Policy
operations
During the KM, the promises to customer , product quality
and policies should be kept into consideration
Technology
Technology plays a variety of role in providing sharing and
documenting knowledge.
Prepared By: Ashique Rasool
7. Knowledge Management Process
Knowledge management process encompasses the
phases of Knowledge discovery, knowledge
documentation,
knowledge
sharing
and
knowledge use.
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8. Knowledge Management Process
Knowledge Discovery and Innovation:
Knowledge discovery encompasses activities regarding the
identification and acquisition of knowledge. Creation of
new knowledge is considered as Innovation
Knowledge Documentation
The discovered knowledge should be stored according to
its application and nature. There should be meta
knowledge. Sorting, classification, structures are done.
Knowledge Use
Use and reuse of knowledge is part of work process
Knowledge Sharing
The knowledge repository should be available centrally so
that all authorized users can handle and contribute to it.
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10. KM Tools and Technologies
Tools for Discovering Knowledge
Creative abstraction
Simulation
interactive sessions
Meetings
Morphological Analysis
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11. KM Tools and Technologies
Tools for Documenting knowledge
Design Specifications
Metadata Tools
Algorithms
Knowledge Tree
Authoring Tools
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12. KM Tools and Technologies
Tools for sharing and using knowledge
E-marketing
Special groups
Office Design
Portal
Network
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13. KM Tools and Technologies
Technologies for knowledge Management
Managing Knowledge
Artificial Intelligence
Preserving and Applying human expertize
Knowledge-Based Systems
Using History as knowledge
Case-Based Reasoning
Discovering New Knowledge
Data Mining
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17. KM Roles and Responsibilities
Chief Knowledge Officer(CKO)
Leader of KM team
Responsible for development and uses of KM system
Knowledge Engineer
Developer
and administrator
knowledge repository
Problem solver, Trouble Shooter
of
organizational
Knowledge Facilitator
Facilitating knowledge usage at multiple sites
Understand the detailed logic of the business cycle,
principles, processes, tools and technologies
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18. KM Roles and Responsibilities
Knowledge Worker
Use, reuse and apply the documented knowledge
Carry out the business procedures by using minimum
use of resources to achieve the goal
Knowledge Consultant
Contribute to the development of strategy, vision and
risk analysis
Audit the plans for KM activities
Support development of KM objectives and policies
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19. KM Roles and Responsibilities
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21. Knowledge Management Models
Transaction Model
Focuses on routine work done at individual level
Highly reliant on formal procedures and dependent on
individual workers
Examples: Call centre knowledge management system,
Consultancy-providing systems
Cognitive Model
Emphasize
on
standardization
conceptual
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strength,
reuse
and
22. Knowledge Management Models
Network Model
Focuses on connections and relationships among
elements of the KM system
Considers how knowledge is acquired, shared and
transferred
Community Model
Used for collaborative and interactive type of KM
systems
Recognizes the relationships between organizations
Checks the need for contineous exchange among
knowledge roles
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23. Techniques to Model Knowledge
CommonKADS
Facto standard for knowledge Modeling
Supports structured knowledge engineering techniques
Improved communication, standardization, technology
support and availability of reusable components
Protégé 2000
It is an open source tool, assists users in the construction
of large electronic knowledge bases
Has an intutive user interface
Allow use of inference engines and problem solvers
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24. Benefits of Knowledge Management
Knowledge-Related Benefits
Documentation and safe keeping of knowledge
High degree of availability and organization wide access
Reduce knowledge loss
Provides background of innovation and new knowledge
creation
Controls redundancy of stored knowledge
Individual Benefits
High quality decision within a given time frame
Job security and personal development
Rewards and recognition
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25. Benefits of Knowledge Management
Organizational and Administrative Benefits
Improve customer service in most flexible way
Improved customer relationship and brand
image
Reduce cost and increase productivity
Reduce process/product cycle time
Faster problem solving
Ease of administration and control
Supporting best practices
Useful as a tool for human resource
development, training and research &
development
Prepared By: Ashique Rasool