Communication skills
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Communication skills
- 3. Most common ways to communicate Speaking Visual Images Writing Body Language
- 4. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information Source: CGAP Direct
- 6. The Significance of Communication in Human Life Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
- 15. Listening and Speaking are used a lot…
- 16. … But not taught enough Amount taught
- 17. What if communication were not possible?
- 19. Both children want the orange
- 20. But without good listening, neither gets what they want…
- 25. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
- 40. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
- 41. Components Examples Meanings Communicated Image Clothing, hygiene Values, competence Facial Expressions Frown, smile, sneer Unexpressed feelings Eye Movements Looking away, staring Intentions, state of mind Posture Leaning in, slumped Attitude Gestures Handshake, wave Intentions, feelings VISUAL Touch Pat on the back Approval Gentle touch on an arm Support and concern TACTILE
- 42. Components Examples Meanings Communicated How things are said Loudness, pitch, rate Different meanings, e.g. Vocal intonations Rhythm, pitch, clarity Sarcasm, disapproval VOCAL SPACIAL Body closeness 0 – 2 feet Feelings of intimacy Furniture arrangement Large pieces far apart Formal and serious
Notes de l'éditeur
- Writing, Speaking, Presentation – can’t talk on this topic much. Just know that it is important. You can have the best ideas in the world, but if you can’t get them across, they are not much good. In my experience, the main cause for projects to fail, for friendships to fail, for wasted time & effort
- Writing, Speaking, Presentation – can’t talk on this topic much. Just know that it is important. You can have the best ideas in the world, but if you can’t get them across, they are not much good. In my experience, the main cause for projects to fail, for friendships to fail, for wasted time & effort
- Writing, Speaking, Presentation – can’t talk on this topic much. Just know that it is important. You can have the best ideas in the world, but if you can’t get them across, they are not much good. In my experience, the main cause for projects to fail, for friendships to fail, for wasted time & effort
- Writing, Speaking, Presentation – can’t talk on this topic much. Just know that it is important. You can have the best ideas in the world, but if you can’t get them across, they are not much good. In my experience, the main cause for projects to fail, for friendships to fail, for wasted time & effort