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CURRICULUM VITAE
Name Bipin Shriram Ghag
Address 602, Krishna Tower CHS, Sect 25, Plot No.8, Juinagar Navi Mumbai- 400706
Contact Number Mobile: +919967541978
E-Mail bipinghag@gmail.com
Passport Details K8949515 Valid till Jan 2023
VISA Details USA B1/B2 Valid till July 2024
Date Of Birth 20th Dec 1978
Marital Status Married
Male / Female Male
Educational
Qualification
B.E. (Electronics and Telecomm), Passed out in 2002, University Of Mumbai
TRAINING’S ATTENDED:
 YEAR 2008: ITIL V3 Foundation (Certified)
 YEAR 2006: CCSA
 YEAR 2005: CCNA (Certified)
KEY RESPONSIBILITIES:
 Application Software Administration & Functional Understanding
 Database, Server, Storage, N/W & H/W Configuration, Planning & Administration
 Systems policy creation & implementation
 Initiative & problem solving abilities
 Licensing & Legal Compliance
 DR Planning & Management
 Team Management
 Vendor Management
 IT Asset Management
TECHNICAL KNOWLEDGE:
Operating System Server OS: Win Server 4.0-2k-2k3-2k8-2012 R2,
Client OS: Win Work Station 4.0-2k-XP-7
Hardware PC Range Desktop and Intel CPU Based Pentium Servers (HP, Compaq,
IBM), iLo configuration in HP Servers & iDRAC in Dell servers.
S/W Packages MS-Office, IIS, MS Proxy Server, ISA, MS Visio, WSUS
RDBMS SQL 6.5 to 2008 R2, DB2/400, Firebird(open source), Oracle 9i-10g-11g
Messaging
Application & Tool
MS Outlook 2k3-2k7-2010-2013, Thunderbird
Remote Application
Tool
Windows Terminal Server, Citrix Server, RDP Client, VNC Viewer, RAdmin,
Symantec PC Anywhere, Dameware Remote Control
Backup& Fault
Tolerance Solution
Windows in built NT Backup, Symantec Backup Exec 2012 Windows
Servers, Hardware & Software level RAID
Router Cisco 1752, 2821, 1841
Switch Cisco catalyst Layer 3 -3750G, Layer 2 - (2500, 2650)

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Virtualization Hyper-V R2, SCVMM 2008 R2, VMWare Server Console
TOTAL EXPERIENCE: 12Years IT Field
PROFESSIONAL EXPERIENCE
A. Reliance Corporate IT Park Ltd
Job Title: Manager – ENP IT, Duration: Aug 2007 – Till Date
Reporting to: Assistant Vice President
Reliance Info Solutions Pvt. Ltd. has been formed as the IT arm of Reliance Industries Ltd.
The company provides IT infrastructures support i.e. software, hardware & network to
Reliance Industries Ltd. & leads in large scale infrastructure projects & application
developments.
Functional Responsibilities:
1. Responsible for planning, setup, configuration & implementation of new projects for Oil
& Gas department. Actively involved in providing day to day maintenance & operation
support for applications, databases, Windows OS, patches & new version of application
software, & planning hardware up gradation as per vendor’s suggestion & requirements.
2. Currently working as IT coordinator (Business & Infrastructure Specialist) for Shale Gas
(USA JVs) & CBM (Coal Bed Methane) (India) Projects/Operations, which involves new
Technology selections, Vendor meets, Business requirements gathering, Transforming IT
Solutions to Business requirements, co-ordination with Business Users, Management &
Contractor. Actively involved in IT operations.
3. Provided overseas IT support at Kurdistan, Iraq for two months and at Dili, East -Timor
for one month.
4. IT supports for Petroleum–E&P Business Technical applications used in Reservoir,
Geology & Geophysicist, International Business Department viz. Schlumberger’s Petrel,
Eclipse, PipeSim, TechLog. Paradigm’s GoCad, SysDrill, Weatherford’s EPS package,
Petroleum Expert’s MBAL, Invensys’s Inplant, Pipephase, Hysis, Landmark’s DSS, Aries.
Other vendor’s applications viz. ArcGIS (ESRI), Flaresim, SACS, OLGA, PVT Sim, CMG,
Questor Onshore & Offshore, MESA, MAROS etc. Drilling applications viz. Drillworks,
Osprey Reporting. Co-ordination with third party vendors located in various countries for
upgradation & troubleshooting of applications.
5. All above applications work mostly on FlexLM based N/W license or standalone license
using parallel or USB port dongle working on Sentinel, Code Meter or HASP Driver.
Troubleshooting of license issues, monitoring of FlexLM based license using third party
tools like ‘JTB Flex Reporting’ or freeware tools based on Linux & PHP. Co-ordination
with vendor for license configuration & troubleshooting.
6. Planning & implementation of SQL & Oracle DB servers for Technical applications DBs
viz. SQL for (Kingdom Suites, Peloton, Aries) & Oracle 10g for ArcGIS etc.
7. IT Support for Project & Planning tools Primavera, Project & Risk Expert. This involves
Server & Client supports, upgradation, and co-ordination with vendor for the same.
8. Inventory control of software & hardware.
9. Adherence to ITIL Processes for Change Management, Incident Management & Problem
Management. Documentation of SOP for operational support & issues. Root Cause
Analysis (RCA) for critical issues.
10. Server configuration & maintenance for Dell R710/R720, HP DL 380 G5 -G7, IBM x3655
& x3755. Support for high end workstations of HP & Dell.
11. Managing entire server infrastructure which consists of application, License, Web & DB
servers.

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12. Establishing relationship & co-ordination with other System Administrators, N/W teams
for handling service requests for users, providing advice for Exploration & Production
projects.
13. System study, testing, evaluation of MS Virtualization solution using Hyper-V for
Development & Test Environment servers. Various tools used during this evaluation are
System Center Virtual Machine Manager (SCVMM) & VMDK to VHD Converter tool.
Deployment of Virtualization using MS Hyper-V & converting Development, QC & less
resource utilizing servers to VMs using SCVMM 2008. New System Provisioning &
operation, monitoring, management of VMs.
14. Designing & developing file server solution using Window Server 2008 R2, AD Right
Management Services, MS Clustering Services & Storage.
15. Designing & Planning for Implementation of AD based domain for E&P Department.
16. Handling File Server running on NetApps (Fiber Attached Storage device) & integrated
with Windows 2008 AD domain using CIFS share. Department folder users access,
Control & Quota management. Additional data storage requirements.
B. Hindustan Construction Company Limited.
Job Title: IT-Coordinator, Duration: Jan 2006 – Aug 2007
Site: Bandra-Worli Sea Link Project, Mumbai
Reporting to: IT Head
HCC Group delivers world-class engineering & construction services. They are pioneers in
the Indian infrastructure industry. Continuing their legacy of innovation, they achieved new
milestones with every endeavor. HCC is responsible for landmark projects that have defined
the country's progress.
Functional Responsibilities:
1. Responsible for supporting the IT infrastructure the firm- Helpdesk support,
desktop/laptop support, LAN/WAN support, Email/Internet support and Security.
2. Drive continuous process improvements for better and faster service delivery.
3. Managing maintenance of Hardware platforms like Desktops, Laptops, Printers,
Workstations.
4. Managing support functions for Operating systems & technical applications.
5. SLA Measurement and reporting.
6. Handling best practices/models/frameworks in Infrastructure management and all
commercial aspects like market price for IT services, products, communication links,
budget planning etc.
7. Ensuring SLA delivery by all vendors.
8. Confer with personnel concerned to ensure successful functioning of newly
implemented systems or procedures.
9. Develop and interpret organizational goals, policies, and procedures.
10. Consult with users, management, vendors, and technicians to assess computing
needs and system requirements.
11. Managing daily operations of department, analyzing workflow, establishing priorities,
developing standards and setting deadlines.
12. Inventory Management for all H/W, S/W & AMC.
C. Sitecos Solutions
Job Title: Customer Support Engineer, Duration: July 2004 – Dec 2005,
Site: ICICI Bank, BKC, Mumbai

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Functional Responsibilities:
1. Responsible for supporting the IT infrastructure the firm- Helpdesk support,
desktop/laptop support, LAN/WAN support, Email/Internet support for senior
management Group.
2. Responsible for supporting residence IT setup support for senior management group.
3. Responsible for supporting configuration and troubleshooting mailboxes on mobile
devices.
4. Vendor Management for S/W, H/W & WAN service provider.
D. PCS
Job Title: Customer Support Engineer, Duration: Feb 2004 – Sept 2004,
Site: Tata Consultancy Engineering, Mumbai