The document summarizes a meeting between Bob from Accenture and several other individuals. The goals of the meeting were to share expertise areas and challenges, discuss solutions to improve knowledge management and collaboration, and get started with an online knowledge exchange using the PBWorks collaboration platform. Key discussion points included participants' expertise and areas for growth, typical challenges around knowledge management, and potential solutions to address challenges more effectively and efficiently.

1. Cross-Learning & Collaboration Accenture Poverty Reduction - Personal Development - Inspiration

10. Benefits of Collaboration Improve task productivity Example Value Measures Efficiency Improving the performance and productivity of the workforce; reduce operating costs . Effectiveness Improve quality, innovation of output. Increase sales, revenue, and growth Satisfaction Enhance customer, supplier, and employee satisfaction, value perception, and loyalty Increase Skills, Decrease Time to Proficiency Decrease Operating Costs Enhance Existing Revenue/ Margin Generate New Revenue / Margin Customer Satisfaction Supplier Satisfaction Employee Satisfaction Reduce information search, retrieval for Field Service Improve productivity of ENG users, customer service reps Improved information sharing: eng/develop, mktg, prof serv/SE Reduced time to competency for new hires (direct sales) Reduced time to competency for new hires (PS) Increase customer self-service, reduce inbound calls Enable mining of BD content – reduce proposal costs Reduced content development costs Reduced learning time for new hires = more, faster sales Provide Partners easy, increased access to EMC product info Increase revenue by drive-on selling into new accounts Leverage KM environment to increase rev/margin 20/30/50 Increase customer loyalty, satisfaction scores Enhance brand through sophisticated content targeting Deliver more tailored products and services Decrease “cost of doing business”; information exchange Increase supplier loyalty and sophistication Increase pace of strategic change Lower employee churn Value Levers

11. Collaboration, Learning, KM

12. Collaboration functionalities CONCEPT

16. Thank you!