Oliver Bussmann is Coporate Officer, CIO at SAP AG spoke at the CIO Event, March 2013

1. How consumerization, social media and mobile
change companies and the role of IT
Oliver Bussmann, CIO, SAP AG
@sapcio

2. Connected mega trends reshape the role of IT
Mobile Information Cloud Social
Pervasive “Big” Global- Extreme
Access Context Class Behavior
Delivery
*Source: 2013 Gartner Report: The Four Futures of IT and Their Implications for CIOs

3. SAP Global IT Today – Key driver for innovation at SAP
Run Better
Best Run IT Together Innovation
SAP Runs SAP – Bringing innovation to life with 100
projects and 5% of the IT project portfolio

4. Consumerization of IT is the new innovation driver
JAM Social Media Facebook, Twitter
Thick Manuals Usability Zero Training
Consumer
Enterprise
Company BlackBerry BYOD Tablets &
Smartphones
Information
Static Charts & Interactive & Real-
Tables Consumption time
Helpdesk Support Model Genius Bar / Peer
Workstation Workplace Anytime, Anywhere

5. Social Media - Digital Natives conquer the world of work
Digital networking
Social collaboration
Extended value through social software

6. SAP Runs SAP – social collaboration built to drive results
SAP JAM streamlines
business processes

7. Mobility is the new corporate standard
Employees expect ...
choice
innovation
availability
The workplace of the future is mobile

8. SAP Runs SAP - enterprise mobility internal objectives
Mobile mindset Device-agnostic Mobilize the Role model
platform work force

9. SAP Runs SAP - pillars of a device-agnostic mobility strategy
Device Management
Application Management
Governance
Security
Applications Roadmap
User Experience Framework
Technology Infrastructure
Architecture Framework

10. SAP Runs SAP - mobile devices managed by SAP
BYOD
15,000 Phones 21,000 iPads 4,000 First pilots 5000 private
22,000 iPhones Samsung with (bring your own)
Smartphones Windows 8 devices
/ Tablets

11. SAP Runs SAP – employees deploy over 50 mobile apps
Executive Management Sales
Revenue, Pipeline, Finance, Assets, Personnel Customer Relation
Information, Risk Reporting, Staffing Management, Pricing, Customer
Information, Product Presentation, Partner
Management, Opportunity Browsing
Information Productivity / Processes
Internal & external news, Social Document Management, Requests and
Media, Collaboration, Meeting Management approvals in Purchasing and Personnel (HR)
Travel Expenses, Travel Receipt Capture,
Time Entry, Car Pooling

12. Combination of real-time & mobility changing user behavior
Real-time information
Mobile
Analytics
Usability
Ease

13. SAP Runs SAP HANA
Strong commitment to internal innovation
Primary Data
New Suite on
Side-by-Side Store for Business
Warehouse Applications HANA

14. Example 1: Sales Pipeline Reporting
Specific CRM ERP
Reports CRM ERP
HANA Historical data
Data
aggregation Business SLT
Replication
Warehouse Server
Data latency reduced from 6 hours to seconds

15. Example 2: Profitability Analysis
Yesterday in the life of a Controller Today based on HANA
Post Post
Upload
Real Time high
performance
> 26h <4h Reporting
processing Pre-Check processing
time time Check and
Profitability Corrections
Iteration
Analysis Profitability Analysis
Shorten processing time with real time decision support

16. Example 3: Environmental Resource Management App
Real-time management of worldwide energy consumption of SAP facilities and
data centers
Cost savings because of Improved monitoring and Better support of
hourly cost rates early alerting of defects sustainability goals

17. Example 4: In-memory computing with SAP CRM powered by HANA
First time bringing operational (OLAP) and transactional (OLTP)
reporting together
Smarter
Decision capability improved
Simpler
System landscape simplified
Faster
Performance accelerated

18. New support models – added value through communities
Automated device management
Use of communities
"Genius Bar" in the company

19. SAP Mobile Solutions Centers – the Genius Bar of the enterprise
NEW SUPPORT SHOW ROOM TRAINING AREA SAP EXPERIENCE
MODEL USE CASES
Get advice, train and try out more

20. Workplace - employees require a new approach
Lifestyle is Workstyle - The workplace of the future is mobile

21. The mobile desktop of the SAP CIO
Realtime News &
Analytics Social Media
CRM
Workflows & Documents
Dokumente
d020119/MyDocuments
SAP
Offli Onlin
neBox e

22. Evolving From Functional IT to Strategic IT
Functional IT Transformational IT Strategic IT
Operational excellence Business partnership and Enterprise
process transformation strategy, innovation and
differentiation
Past Future

23. Invitation to connect
Oliver T. Bussmann
Corporate Officer
EVP & Chief Information Officer
SAP AG
oliver.bussmann@sap.com
www.sap.com/CIO
twitter.com/SAPCIO