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FDA’s Web 2.0 / Social Media Strategy Sanjay J. Koyani Director, FDA Web Communications U.S. Food & Drug Administration
FDA Digital Communications Approach
FDA.gov Redesign:  Before U.S. Food & Drug Administration Page  
Page     U.S. Food & Drug Administration FDA.gov  After
Initial Concern
What Actually Happened (http://targetpopulation.wordpress.com/2009/03/02/feds-use-social-media-for-peanut-recall-outreach/)   “ Federal health officials seem to be … using every conceivable technology to reach different audiences—consumers affected by the recall, interested members of the public, print and television media, state and local partners, and bloggers. When I say every technology, I mean it .” IMPACT
FDA Must Present in the Digital Marketplace W I D G E T S
Multiple Digital Channels for Public Access to FDA Information  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object]
All FDA Twitter Accounts
Blogs
Peanut & Pistachio Recall Widgets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Widgets
Content Syndication
Additional Widgets
 
YouTube Feedback The videos were placed on  FDA.gov and FDA’s YouTube channel.   The Do's and Don'ts video was 5 times more popular than the Anatomy of an Outbreak video 2,677 YouTube views 524 YouTube views
Webinars with Bloggers
Mobile Texting Pilot: FDA Product Safety Alerts Alert:  Ear Candles, Risk of Serious Injuries
 
Leveraging Partnerships http:// m.cdc.gov / US GOV/HHS Health Alert: Get peanut butter recall info at FDA:  http:// www.fda.gov /salmonella  or CDC: 800-232-4636. More: http://m.cdc.gov E-Cards
Early Lessons Learned Page     ,[object Object],[object Object],[object Object],[object Object]
Page     ,[object Object],[object Object],[object Object],Early Lessons Learned
Resources  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FDA Social Media Council
SANJAY J. KOYANI Director, FDA Web Communications U.S. Food and Drug Administration [email_address]

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