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MOOC – A NEW WAY TO LEARN
        CONVERGE 2011
MIGHTYBELL!




• Join in with the Mightybell experience:
  Prepare to be a self-directed learner

  http://tinyurl.com/7alk7vw
WHAT IS A MOOC?
Massive Open Online Course
A Massive open online course (MOOC) is a course where the
participants are distributed and course materials also are dispersed
across the web.
The course is not a gathering, but rather a way of connecting distributed
instructors and learners across a common topic or field of discourse.
MOOCs are a more recent form of online course development, departing
from formats that rely on posted resources, Learning Management
Systems, and structures that mix the LMS with more open web resources.

Ref: http://en.wikipedia.org/wiki/Massive_open_online_course
UNPACKING A MOOC!

Free
Facilitated
Collective
Self-directed
Networked
Back channelled
Modular
SELF-DIRECTED LEARNING!
• Who is a self-directed learner?



• How do you prepare yourself to be self-directed?
SELF-DIRECTED LEARNING!
 • Who is a self-directed learner?
(a) empowered to make decisions associated with the learning

(b) able to transfer learning, in terms of both knowledge and
    study skill, from one situation to another

(c) engages in self-guided reading, participation in study
    groups, internships, electronic dialogues, and reflective
    writing activities

(d) engages in open-learning programs, individualized study
    options, non-traditional course offerings, and other
    innovative programs.


Hiemstra, R. (1994). Self-directed learning.
SELF-DIRECTED LEARNING!



  • How do you prepare yourself to be self-directed?

      Knowles says, “ We must learn from everything we
      do; we must exploit every
      experience as a learning experience. Every
      institution and every person we have
      access too become a resource. It is a lifelong
      process.”



Self-Directed Learning
By Malcom Knowles 1975
THE EPCOP STORY
    ConVerge11
THE CHAPTERS
1. Eportfolio community of        2. Eportfolio MOOC
   practice




                 3. Eportfolio courses in 2012
1. OUTCOMES EPCOP.NET.AU
                                   EpCop.net.au
                                  • 166 members
                      • 118 topics of conversation
            • Collaboration with AAEEBL and EPAC
                       • 2010 – 2011 12 Webinars
2. OUTCOMES EPCOP MOOC
                                               EpCoP MOOC
                         • 365 registrations from 30 countries
                          • 238 participants in the community
                                • 65 discussion forum topics
                                                  • 25 blogs
                             • July-September - 28 webinars
                            • Creative Commons Learnspace
3. E-PORTFOLIO COURSE FOR 2012: GOOGLIOS
International participants

MOOC PARTICIPATION

Australian Participants
EPCOP MOOC FOCUSSED ON:

• E-portfolio Aims and Objectives
• Collaborative design
• Discussions and Networks
• Collaboration and Facilitation
• Reporting and Evaluation
MIND-MAPPING THE DESIGN
E-PORTFOLIO AIMS AND OBJECTIVES



 VET practitioners developing a professional e-portfolio to
 support their CPD needs
 (eg industry and professional currency)


 Three types of e-portfolio use in mind:
 • Lifelong learning
 • Current course participation
 • Recognition of Prior Learning
CAN ONE E-PORTFOLIO DO THE JOB?
WHAT IS AN E-PORTFOLIO?
BUILDING PROFILES OF LEARNERS
MOOC LEARNSPACE
•   June 2011 – August 2011
•   Googlesite selected for ease of collaboration on MOOC design




                   https://sites.google.com/site/epcoplearnspace/
RESOURCE KIT – STILL GROWING
LEVELS 1 - 3




  What?                           Why?                              Where?
  • Establish your                • Determine the                   • Decide where
    understanding                   purpose of                        you will create
    of e-portfolios                 your e-                           your e-
                                    portfolio                         portfolio




              https://sites.google.com/site/epcoplearnspace/ct1/Subject1
LEVEL 1: MISSION & QUESTS


                                Level 1 quests:
                                • Commit some time
                                • Set up a blog
                                • Attend a webinar
                                • Do some reading
                                • Do some listening
                                • Create a personal plan
                                • Introduce yourself
                                  Do some networking
 Level 1 mission:               • Have fun!
 Establish your understanding
 of e-portfolios.
LEVELS 4 - 7




                         So What?
                                                  Now What?                  Then What?
                         • Determine
 How?                                             • Decide on                • Reflect on
                           how you
                           will engage              who to                     and
 Gather                                             share your                 evaluate
                           in reflective
 evidence of                                        e-portfolio                your e-
                           practice.
 your learning                                      with and                   portfolio.
 for your e-                                        refine your
 portfolio.                                         collections.




             https://sites.google.com/site/epcoplearnspace/ct1/topic-seven
LEVEL 7: MISSION & QUESTS
                           Level 7 quests:

                           • Prepare your e-portfolio for a
                             wider audience
                           • Post a final reflective blog
                             article
                           • Create a future action plan for
                             your e-portfolio
                           • Consider an e-portfolio
                             approach to your ongoing
                             studies and provide feedback
                             on the MOOC
 Level 7 mission:          • Participate in a final webinar
                           • Gather badges of achievement
 Reflect on and evaluate   • Add testimonials to the EpCoP
 your e-portfolio.           MOOC Survivors Voicethread
                           • Attend the webinar
COMMUNITY: AT THE NING
COMMUNITY PARKED
REFLECTIONS FOR PROGRESS REPORTING




 http://moocepcop.edublogs.org/
REFLECTIONS FOR GATHERING TESTIMONIALS
TESTIMONIALS
• … Thank-you to you and the moderators, the course (or at least
  those levels that I have worked through) has been a real boost,
  and has given me a lot to think about. I am a little more
  prepared than I was before!
• … I really want to finish this course, and I am wondering if the
  ePCoP MOOC will stay online for a while longer. I realise there
  will be no forums etc, but just to work through the information
  will be more than useful.
• … Thank-You for Everything! This course really has helped, and
  even if I only get a little bit out of it, I have made a huge step in
  knowing more about e-Portfolios.
MOOC ACHIEVEMENT BADGES
MOOC WEBINARS


 •   Facilitators

 •   Mentors

 •   Webinars
MOOC SCOOPS: WEEKLY NEWSLETTERS
MOOC RESEARCH AND CURATION


 •   ScoopIt
WHAT DID THE MOOCERS DO?


              Surveys                 Learned      Self-directed




          connections   Networked               Stories


                  E-                Collaborated   conversations
               portfolios
MOOCERS BLOGS




       http://www.netvibes.com/coach_carole#EpCoP_MOOC_blogs
EPORTFOLIO EXAMPLES




                  http://www.foliospaces.com/view/view.php?id=26654
                         http://penbentleyportfolio.wordpress.com/
  https://sites.google.com/site/coachcaroleeportfolio/artefacts/e-portfolio-mooc-2011
INTERNATIONAL CONNECTIVISM
THE SEQUEL (2012)
•   Keep your eye on the EpCoP site for news in 2012
    http://epcop.net.au
CONTACT:


 • Coach Carole
   coachcarole2012@gmail.com
 • EpCoP
   http://epcop.net.au
 • MOOC
   https://sites.google.com/site/epcoplearnspace/

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Mooc a new way to learn con verge11

  • 1. MOOC – A NEW WAY TO LEARN CONVERGE 2011
  • 2. MIGHTYBELL! • Join in with the Mightybell experience: Prepare to be a self-directed learner http://tinyurl.com/7alk7vw
  • 3. WHAT IS A MOOC? Massive Open Online Course A Massive open online course (MOOC) is a course where the participants are distributed and course materials also are dispersed across the web. The course is not a gathering, but rather a way of connecting distributed instructors and learners across a common topic or field of discourse. MOOCs are a more recent form of online course development, departing from formats that rely on posted resources, Learning Management Systems, and structures that mix the LMS with more open web resources. Ref: http://en.wikipedia.org/wiki/Massive_open_online_course
  • 5. SELF-DIRECTED LEARNING! • Who is a self-directed learner? • How do you prepare yourself to be self-directed?
  • 6. SELF-DIRECTED LEARNING! • Who is a self-directed learner? (a) empowered to make decisions associated with the learning (b) able to transfer learning, in terms of both knowledge and study skill, from one situation to another (c) engages in self-guided reading, participation in study groups, internships, electronic dialogues, and reflective writing activities (d) engages in open-learning programs, individualized study options, non-traditional course offerings, and other innovative programs. Hiemstra, R. (1994). Self-directed learning.
  • 7. SELF-DIRECTED LEARNING! • How do you prepare yourself to be self-directed? Knowles says, “ We must learn from everything we do; we must exploit every experience as a learning experience. Every institution and every person we have access too become a resource. It is a lifelong process.” Self-Directed Learning By Malcom Knowles 1975
  • 8. THE EPCOP STORY ConVerge11
  • 9. THE CHAPTERS 1. Eportfolio community of 2. Eportfolio MOOC practice 3. Eportfolio courses in 2012
  • 10. 1. OUTCOMES EPCOP.NET.AU EpCop.net.au • 166 members • 118 topics of conversation • Collaboration with AAEEBL and EPAC • 2010 – 2011 12 Webinars
  • 11. 2. OUTCOMES EPCOP MOOC EpCoP MOOC • 365 registrations from 30 countries • 238 participants in the community • 65 discussion forum topics • 25 blogs • July-September - 28 webinars • Creative Commons Learnspace
  • 12. 3. E-PORTFOLIO COURSE FOR 2012: GOOGLIOS
  • 14. EPCOP MOOC FOCUSSED ON: • E-portfolio Aims and Objectives • Collaborative design • Discussions and Networks • Collaboration and Facilitation • Reporting and Evaluation
  • 16. E-PORTFOLIO AIMS AND OBJECTIVES VET practitioners developing a professional e-portfolio to support their CPD needs (eg industry and professional currency) Three types of e-portfolio use in mind: • Lifelong learning • Current course participation • Recognition of Prior Learning
  • 17. CAN ONE E-PORTFOLIO DO THE JOB?
  • 18. WHAT IS AN E-PORTFOLIO?
  • 20. MOOC LEARNSPACE • June 2011 – August 2011 • Googlesite selected for ease of collaboration on MOOC design https://sites.google.com/site/epcoplearnspace/
  • 21. RESOURCE KIT – STILL GROWING
  • 22. LEVELS 1 - 3 What? Why? Where? • Establish your • Determine the • Decide where understanding purpose of you will create of e-portfolios your e- your e- portfolio portfolio https://sites.google.com/site/epcoplearnspace/ct1/Subject1
  • 23. LEVEL 1: MISSION & QUESTS Level 1 quests: • Commit some time • Set up a blog • Attend a webinar • Do some reading • Do some listening • Create a personal plan • Introduce yourself Do some networking Level 1 mission: • Have fun! Establish your understanding of e-portfolios.
  • 24. LEVELS 4 - 7 So What? Now What? Then What? • Determine How? • Decide on • Reflect on how you will engage who to and Gather share your evaluate in reflective evidence of e-portfolio your e- practice. your learning with and portfolio. for your e- refine your portfolio. collections. https://sites.google.com/site/epcoplearnspace/ct1/topic-seven
  • 25. LEVEL 7: MISSION & QUESTS Level 7 quests: • Prepare your e-portfolio for a wider audience • Post a final reflective blog article • Create a future action plan for your e-portfolio • Consider an e-portfolio approach to your ongoing studies and provide feedback on the MOOC Level 7 mission: • Participate in a final webinar • Gather badges of achievement Reflect on and evaluate • Add testimonials to the EpCoP your e-portfolio. MOOC Survivors Voicethread • Attend the webinar
  • 28. REFLECTIONS FOR PROGRESS REPORTING http://moocepcop.edublogs.org/
  • 30. TESTIMONIALS • … Thank-you to you and the moderators, the course (or at least those levels that I have worked through) has been a real boost, and has given me a lot to think about. I am a little more prepared than I was before! • … I really want to finish this course, and I am wondering if the ePCoP MOOC will stay online for a while longer. I realise there will be no forums etc, but just to work through the information will be more than useful. • … Thank-You for Everything! This course really has helped, and even if I only get a little bit out of it, I have made a huge step in knowing more about e-Portfolios.
  • 32. MOOC WEBINARS • Facilitators • Mentors • Webinars
  • 33. MOOC SCOOPS: WEEKLY NEWSLETTERS
  • 34. MOOC RESEARCH AND CURATION • ScoopIt
  • 35. WHAT DID THE MOOCERS DO? Surveys Learned Self-directed connections Networked Stories E- Collaborated conversations portfolios
  • 36. MOOCERS BLOGS http://www.netvibes.com/coach_carole#EpCoP_MOOC_blogs
  • 37. EPORTFOLIO EXAMPLES http://www.foliospaces.com/view/view.php?id=26654 http://penbentleyportfolio.wordpress.com/ https://sites.google.com/site/coachcaroleeportfolio/artefacts/e-portfolio-mooc-2011
  • 39. THE SEQUEL (2012) • Keep your eye on the EpCoP site for news in 2012 http://epcop.net.au
  • 40. CONTACT: • Coach Carole coachcarole2012@gmail.com • EpCoP http://epcop.net.au • MOOC https://sites.google.com/site/epcoplearnspace/

Notes de l'éditeur

  1. Introduce myselfThis workshop will show you how to collaboratively design, develop and deliver a MOOCWelcome to a new world of teaching – MOOCsThere is a wave of excitement on the web from those who participate in MOOCs – they are finding that their learning increases exponentiallyWhy?They choose when and where, how much and for whom, They interact with designers and facilitators on a different levelMassive numbers of global participants add acritical mass of activityThis workshop will introduce you to the epcop mooc and unpack the learning the team had in designing, developing and delivering a massive open online course on eportfolios to 300+ participants, totally online.SO WHAT IS A MOOC?
  2. I encourage your interactivity with this mini Mightybell experience as a precursor to a moocMightybell was created by the former CEO of the Ning networksEasy to create, quick and easy to distribute, easy to participate with group of fellow travellersUse the tinyurl or go to epcop.net.au to select the link
  3. I floated the idea of a MOOC with Allison Miller, business manager for eps, FrameworkFunding was made available and we gathered a team of willing designers and facilitatorsThere was some discussion about how the development needed to be a collaborative task among existing members of the epcopAn EOI and direct targetting provided a design team of fourWe began talking about a MOOC – I had some experience as a participant and wanted to explore as a designer of a mooc
  4. Here’s another way to describe it – thanks to John Mak for his fabulous drawing of the mooc cowWithin a mooc we experience a mashup of many different web 2.0 tools and processes in developing our understandingMany ways to communicate between the many – facebook, twitter (we’ve added skype and google+)There were multiple back channels happening with many using their personal blogs to reflect – we’ve mashed them together tooSome of the Skype MOOCers still communicate via Skype and Google+ A MOOC is a Massive Open Online Course. It is a gathering of participants, of people willing to jointly exchange information and collaboratively enhance their knowledge.Others available now Change11– about elearning in general and its impact on us – featuring big names George Siemens, Stephen Downes, Dave Cormier and a large group of online presenters. I think that we’ll see many more of these in the future.
  5. Audience Poll:
  6. Audience Poll:
  7. Audience Poll:
  8. Welcome to the EpCoP Story – a tale in two chaptersThe domain – eportfolio community of practiceThe practice – eportfolio massive open online course
  9. Chapter 1: 2010The EpCoP site and group were established with Google tools in 2010 for the VET eportfolios community of practiceThese two sites were facilitated by Coach Carole from AugustChapter 2: 2011The EpCoP MOOC sites and resources were designed and developed collaboratively in May-July 2011 by a small but talented design team. The MOOC was delivered from July to September in 2011 and ably assisted by a team of 12 challenge mentors.The resources were housed in a google site, the community was established in a Ning site and the reflections were posted in a blogChapter 3: 2012Preparation of specific e-portfolio courses for 2012 e.g. Googlios, Mahara
  10. Regular and focussed webinars were scheduled and presented in Blackboard Collaborate each monthIn May 2011 we featured a special Eportfolio month in which we collaborated with our American Epcops to present four webinars focussed on : Creating a community of eportfolio usersEportfolios for the TradesEportfolios for the ProfessionsImplementing eportfoliosOver its first year of operation the epcop produced a suite of 12 webinars List of these available at EpCoP
  11. Several participants completed the feedback survey – here’s the google analytics91% of participants used the googesite learnspace64% of participants used the Ning discussion forums91% of participants attended or viewed the webinars82% of participants developed their own eportfolio73% of participants used blogs for reflective practiceDuring May – July we created the Creative commons Learnspace for anyone to use or harvest fromDuring July – September 2011 we produced a suite of 28 webinars and enjoyed a rich interactive experience in the forums; many participants agreed to blog about their MOOC experiences and to share their eportfoliosDuring October – a small selection of MOOCers participated in a Mightybell experience to provide closure and summation
  12. All states of Australia represented in participants29 other countries participatedVictoria most frequent visitors of the 1512 visitors to the communityWe featured dozens of MOOCers in our Ning community for their consistent and informative postings and blog entriesWe have a following of interested eportfolio practitioners in our Facebook group http://www.facebook.com/groups/145961032117370?ap=1 We have a continuing following of MOOCers in the Skypers group and Google+ groupWe have a skilled and experienced troop of Challenge Mentors who continue to present tutorials in BlackBoard Collaborate as part of the Australia e-SeriesProvide an update on the numbers participating –365 registered and 222 joined the Ning communityRegistrations began in July and we launched on August 1 Opened up the Ning for self enrolment in first week People are now waiting in the wings for the next delivery – hopefully we’ll do another in 2012
  13. A brief overview of the EPCOP MOOC:Aim was to provide an awareness raising experience for a wide audience (non-specific for EP systems)Gather like minded people to help with the design – EOI – project funding distribution accordinglyUse of a popplet tool to collectively brainstormRan regular team meetings in Skype or BbC and kept a Smartsheet for project monitoringCreated a team approach to design of webinar templates and methods of facilitationUsed a team effort to provide content for the reporting/reflecting blog – text uploaded to a googledoc
  14. Produced in poplett http://popplet.com/app/#/27819 This began as a discussion on the sequential steps one may take in developing an eportfolio:The What, Why, Where, How, So What, Now What, Then WhatEach part of the design was built into a collection of learning resources and instructions in a googlesiteEach of the questions was supported with clarifying statements contributed by each member of the design teamFlexibility of this tool enabled an easy collaboration in a short amount of timeThis was embedded in a web page of the googlesite
  15. Aims of the epcop and the mooc to enhance awareness of and build ecapability in the use of eportfolios for:Lifelong learningCurrent course participationRecognition of Prior LearningAcross a broad range of educational disciplines and types of learners.
  16. This was the guiding principle behind our philosophy on providing tuition in eportfolios – there are multiple versions and multiple purposesDid not set out to teach about one eportfolio system but to provide guidance in the concept of eportfolio approach to learning –putting the ownership in the hands of the learners and to encourage uptake of eportfolios for lifelong learning
  17. This was developed from the original image created by Dr Helen Barrett and shows how participants in the MOOC can plan to incorporate:CollectionsReflectionsAchievements Communications For lifelong learningThis diagram became a very useful visual for others to describe an eportfolio and it popped up in many blogs
  18. So we started thinking about how to promote the learning and implementation of eportfolios for educators – one of the deliverables of the Eportfolio Project from the Framework for this year. The VET E-portfolio Roadmap: a strategic roadmap for e-portfolios to support lifelong learning.We needed a space for the eportfolios community of practice across AustraliaBuilt a googlesite which aggregated many resources for ep practitioners and promoted events such as webinars and conferencesA companion google group was established to begin the conversations with members – over 160 members – over 100 topics – ongoingJoin group at http://conversations.epcop.net.au – ask a question or advertise an eportfolio eventMembership is international and our webinars are featured on the global eportfolio calendar
  19. Built the learnspace collaboratively – each page came together after weekly meetings and comments directly on the pages Note: googlesite is easy to use and shareCollaborators focussed on areas of strength and contributed, glossary, resource kit, newslettters, videos and other toolsThe MOOC design began to take shape – it was like doing a design online with the whole world looking over our shouldersWe began reflecting on our progress in a blog for the mooc – weekly articles were built collaboratively in googledocs firstthe navigation tools in the googlesite learnspace enabled us to expand the Activities and indent or move pages as required throughout the experience.The site enabled each design team member to edit and amend when required. The entire learnspace remains as a useable learning site for others who are learning about or teaching others about eportfolios it contains the following:Resource KitGlossary of termsVideos and Audio recordingsAdvice, recommendations and instructionsSequenced set of missions along with quests to help fulfil the missions
  20. Resource Kit – uses a
  21. The first three weeks of the MOOC are spent on determining what an eportfolio is, why you need one and where you will create one.Let’s have a quick look at the content of level one.
  22. The content pages for missions and quests with their different colour borders as page identifiers in the learnspace, provided the model of learning about eportfolios and brought in the gaming element lightly. Importance of deciding for themselves if they have completed all quests and can claim a badge – open and self-directed learning The learning was scaffolded with regular webinars and back channel conversations along with the formal discussion forums in the Ning community
  23. The latter half of the MOOC is spent on determining how you’ll gather evidence, how you will reflect, who to share your eportfolio with and how to evaluate and maintain your eportfolio.Let’s have a quick look at level 7.
  24. The content pages for missions and quests with their different colour borders as page identifiers in the learnspace, provided the model of learning about eportfolios and brought in the gaming element lightly. Importance of deciding for themselves if they have completed all quests and can claim a badge – open and self-directed learning The learning was scaffolded with regular webinars and back channel conversations along with the formal discussion forums in the Ning community
  25. introduce the community site at the Ning – we now have over 222 members who have joined – The forums were set up for each level in the Ning for ease of participation. There were often 1 or 2 topics per level allowing for different branches of conversations – you can return to them at any time. In hindsight it would have been better to allow the participants to create their own topics, however, we were cautious in the beginning and sought to avoid spamming.We enabled participants to set up their own groups in the Ning and join the Skype Groups and Google+ hangoutsManagement of the discussions through the team and individual monitoring in our emailssupport from facilitators – rostered online presence and swift responsesset the scene for the 7 levels and the colour matched badges
  26. The Ning community is ‘parked’ until next year, using a lower level of payment (from Premium down to Mini)Those who choose to make use of the learnspace might not want a Ning community, you could choose to do this somewhere else e.g. in a Moodle course
  27. We modelled good reflective practice!We used a collaborative google doc to compose each week’s post and delegated the task of publishing on a roster systemThe Blog was our reporting mechanism back to the ERGWe invited moocers to comment to give feedback and testimonials but that did not happenIt provides a timeline of our achievements in an easily digestible formatWe’ve used the design from the blog for our webinar slide templates
  28. Instructions on how to capture the badge images from the quest pages and add to their blog or eportfolios was provided in the Ning community.These badges became the individual’s way of claiming completion of each level in the learnspace.They were used again in the Mightybell experience for the final reflection on the MOOC as markers for each action.
  29. frequency, timing and location of the webinars – through the Australia e-Series http://australiaseries.wordpress.com Tuesday mornings for the guest presenters and pedagogy sessionsThursday mornings and evenings for the challenge mentor sessions on web 2.0 toolsWe now have an archive of 28 webinars all housed at: https://sites.google.com/site/eportfoliocommunity/epcop-moocAnd at: http://australia-series-events.weebly.com/ challenge gallery items included links to tutorials and blogs about the web 2.0 tools, another resource kitThe challenge mentors are also available in the Facebook group for the eportfolio community of practice
  30. The weekly newsletters provided a brief summary of what was coming up, the characters used and the lighthearted format provided fun and engagement, and the information on page two was helpful to participants as reminders for upcoming webinars and quests. Newsletters were published in the forums of the Ning each week and archived in the learnspace.
  31. Continuous research and curation being done through the Scoop It tool – a collaborative way to capture links, articles, tweets and websites on a selected topicThis collection is now being used to inform the design of a new mooc for foundatin e-skills
  32. Registered earlySurveyed their initial e-skills about e-portfoliosLearned through self-directed missions and questsNetworked with others through various connections – Ning community, Facebook group, Tweets, Google+ group, SkypersTold their stories in blogs and reflectionsDesigned and built their e-portfoliosCollaborated with other MOOCers with conversations in many places
  33. Everyone’s blogs aggregated into a netvibes page for ease of viewing Another way to report on the participationhttp://www.netvibes.com/coach_carole#EpCoP_MOOC_blogs
  34. A good number (75) completed their survey on eportfolio skillsOnly 11 responded to the request for an evaluation (even though a prize was offered) – Amazon voucher to participantUseful to see the summary of responses from a google form – most revealing – these statistics now enable me to report graphically to the ERG91% of participants began their eportfolios
  35. Large numbers of participants from USA, Saudi Arabia, Canada and UKSome from New Zealand, Germany, France, UAE, Hong Kong and KoreaSmaller numbers from 22 other countries of the world
  36. We are now seeking input and contributions from other e-portfolio practitioners here today. Please collect your epcop postcard and keep in touch.
  37. Provide details for contact